Tl* the contact owns a 2012 dodge ram 3500. the contact stated nhtsa campaign number: 13v529000 (steering) had surpassed a reasonable time for repair. the manufacturer was contacted and stated that the part would not be available for another 19 weeks. the vehicle was not repaired. the contact had not experienced a failure.
Tl* the contact owns a 2012 dodge ram 3500. the contact stated that the vehicle was repaired under nhtsa campaign id number 13v529000 (steering). the contact was displeased that the wheel alignment was not included in the recall remedy. the manufacturer was notified of the problem. the contact had not experienced a failure prior to the recall repair being performed on the vehicle.
Tl* the contact owns a 2012 dodge ram 3500. the contact stated that he attempted to have the vehicle repaired under nhtsa campaign number: 13v529000 (steering) but was informed that the parts were not available until april of 2014. the contact felt that since the failure was reported november 2013, there should have been a remedy available before january 2014. the contact stated that the manufacturer had exceeded a reasonable time for repair. the contact had not experienced a failure. ..updated 02-28-14 *bf updated 03/18/2014 *js
Received recall notice (n49) in november. called dealer multiple times to make appt for tie rod replacement and was told each time to call back in a few weeks to see if parts were available. called chrysler and was told that there was no time frame in which the parts would be available. chrysler does not seem very concerned about our safety, considering they still don't have parts to fix the "safety recall." *tr
Tl* the contact owns a 2012 dodge ram 3500. the contact received notification of nhtsa campaign number: 13v529000 (steering) and was informed by the dealer that they were only receiving one part per week for the recall repair. the dealer was unable to provide an expected date for when the part would become available. the manufacturer was not made aware of the problem. the contact had not experience a failure.
Tl* the contact owns a 2012 dodge ram 3500. the contact received notification of nhtsa campaign number: 13v529000 (steering) and stated that dealer was only receiving one part per week. the dealer was unable to provide an expected date. the contact was put on waiting list. the manufacturer was made aware of the problem. the contact had not experienced a failure.
Tl* the contact owns a 2012 dodge ram 3500. the contact received notification of nhtsa campaign id number 13v529000 (steering) and was informed by the dealer that the parts were not available. the manufacturer was not contacted. the contact had not experienced a failure. the vin was unavailable.
Tl* the contact owns a 2012 dodge ram 3500. the contact stated that nhtsa campaign number 13v529000(steering) had exceeded a reasonable time for repair. the contact stated that the dealer informed her that the parts were not available and on a national back order. the contact felt that since the failure was reported in november of 2013, there should be a remedy available before january of 2014. the contact had not experienced the failure.
Received first recall and called dealer and was told i was put on their list to have fixed. called back a few times and was told i am still on there list. i just received another recall for the same thing and still not fixed. *tr
I received a recall notice months ago to have the left hand ball joint replaced. i contacted the local dealer several times (elko motor company elko, nevada) and they are telling me they are not getting the parts from the factory. i believe the dealer. i am concerned about what could happen pulling my 42' toy hauler if this fails. *tt
Tl* the contact owns a 2012 dodge ram 3500. the contact stated that nhtsa campaign number 13v529000 (steering) had exceeded a reasonable time for repair. the contact received the recall notification november 2013. the contact stated that her local dealer informed her that the parts would not become available until april or may of 2014. the contact had not experienced a failure. updated 03/05/14*lj
Tl* the contact owns a 2012 dodge ram 3500. the contact stated he attempted to have the vehicle repaired under nhtsa campaign number: 13v529000 (steering) but was informed by the dealer that the parts were unavailable. the manufacturer was notified. the vehicle was not repaired. the contact had not experienced a failure.
We were notified in january of a recall on the left tie rod ball stud. we contacted our local ram dealer lithia to take care of the recall. our vehicle was inspected and found to need the parts replaced and then told the parts were on back order and waiting for chrysler to release them. we have checked with lithia numerous times since then on the availability of the parts and continue to be told they are unavailable. when questioned about the part today the service manager [xxx] became rude, belligerent, and uncooperative. after i hung up on him he called my wife and was able to make the parts suddenly available. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr
Tl* the contact owns a 2012 dodge ram 3500. the contact received nhtsa recall campaign 13v529000 (steering) and stated that the remedy part was unavailable to perform the repair. the manufacturer was not notified of the problem. there are no failures at this time.
Tl* the contact owns a 2012 dodge ram 3500. the contact referenced nhtsa campaign id number: 13v529000 (steering) however, the contact was unable to have the vehicle serviced under the recall because the part would not become available until april 2014. the manufacturer was not notified of the problem. the contact had not experienced a failure.
Tl* the contact owns a 2012 dodge ram 3500. the contact attempted to have the vehicle repaired under nhtsa recall campaign number: 13v529000 (steering). the dealer informed him that the parts were unavailable. the manufacturer was notified; however, the vehicle was not repaired. there are no failures at this time.
Tl* the contact owns a 2012 dodge ram 3500. the contact stated that he received notification of nhtsa campaign number: 13v529000 (steering) january 2013. the contact stated that he tried to have the vehicle repaired on numerous occasions but the parts were unavailable. the vehicle was not repaired. the manufacturer was not notified. the contact had not experienced a failure. *tr
Tl* the contact owns a 2012 dodge ram 3500. the contact stated that he attempted to have the vehicle repaired under nhtsa campaign number:13v529000 (steering) and was made aware that parts were not available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. the contact had not experienced the failure.
I have recently received a recall notice (n49) to replace the left tie rod on my truck. according to the dealer and chrysler llc, there is a part shortage and there is only 1 part, per dealer, per week, that is supplied. the dealer told me there are 20 people in front of me on the list, which means i am anticipating a 5 month wait and that i should not drive the truck due to potential failure leading to damage and personal injury. that is an unacceptable waiting period to go without a vehicle or being forced to drive in a dangerous situation. the recall notice states to file a complaint if the repair is not completed "in a reasonable time." i also contacted chrysler llc at 800-334-9200 and made a complaint to them and they offered no other solutions: loaner, reimbursement for rental, etc. *tr
Tl* the contact owns a 2012 dodge ram 3500. the contact stated that the parts needed for nhtsa campaign number: 13v529000 (steering) were not available. the contact was concerned about his safety. the dealer was contacted and the manufacturer was made aware of the problem. the contact had not experience a failure. the vin was not available.
Received a recall in december 13v529000 dated 11/06/2013 on my ram 3500: took to dealer for inspection and the truck is one with the defective part. dealer states that the parts are not available for repair and no estimated time of receipt, (put on list) at jeff wyler cdj in lawrenceburg, in. 47025.. this seems like a situation where nhtsa should step in and protect the public from this potential loss of steering and possible loss of life due to chrysler group llc.'s lack of concern for their customers. they should provide vehicles to the owners for use until they comply with the prescribed repairs of these ticking time bombs. *tr
Tl* the contact owns a 2012 dodge ram 3500. the contact received a recall of nhtsa campaign id number 13v529000 (steering) however, the contact was not able to have the vehicle serviced under the recall because the replacement part was unavailable to perform the repair. the manufacturer was notified and they were unable to provide an expected date for the availability of the part. the contact had not experienced a failure.
Tl* the contact owns a 2012 dodge ram 3500. the contact received a recall notification of nhtsa campaign id number 13v529000 (steering) and stated that the part needed was unavailable to perform the repair. the dealer informed one part per week was being sent by the manufacturer. the contact had not experienced a failure. the manufacturer was not notified of the problem. updated 8/11/14*cn updated 08/23/2017*ct
Tl* the contact owns a 2012 dodge ram 3500. the contact stated that he attempted to have the vehicle repaired under nhtsa campaign number:steering (13v529000). the contact stated that he was made aware that parts were not available as a result repairs were unable to be performed for the recall. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. the contact had not experienced the failure.
Tl* the contact owns a 2012 dodge ram 3500. the contact received notification of nhtsa campaign id number: 13v529000 (steering) but was advised by the dealer that the part was not available. the contact received the notice months ago. the manufacturer was also contacted. the contact had not experienced a failure.
I have been trying since january 6th 2014 to get my left tie rod replaced due to a recall. recall # n49/nhtsa13v-529. i have received two notices now and the dealer keeps telling me he does not have parts to fix my truck. i had a similar failure on my 2007 dodge ram 2500 which resulted in it being totaled. i have gotten no response from dodge or the dealer when this recall will be fixed. *tr
Tl* the contact owns a 2012 dodge ram 3500. the contact received notification of nhtsa campaign id number: 13v529000 (steering) and stated that the parts were not available. the dealer did not give a specific date when the parts would become available. the manufacturer was also contacted and could not provide an estimated date for when the contacts vehicle would receive the recall repairs. the contact did not experience a failure.
I received a safety recall n49/nhtsa 13v-529 which requested that i contact the dealer after january 6, 2014 and set up an appointment. when i contacted the dealer shortly after that date with the recall number they informed me that they did not have the parts to correct and they would notify me when they arrived. i have called back twice to check on the status of the part and was given the same answer that they did not have the parts to repair the safety recall. i would expect that if this is a safety issue they would make every effort to get it corrected. i have used this vehicle very little due to this issue. i would appreciate any help you can bring to bear on dodge to get this resolved. *tr
Tl* the contact owns a 2012 dodge ram 3500. the contact received notification of nhtsa campaign number: 13v529000 (steering) and the part needed to repair the vehicle was unavailable. the dealer was unable to provide an expected date that the part would be available. the manufacturer was not notified regarding the parts not being available. there are no failures at this time.
Received safety recall nhtsa 13v-520 concerning left tie rod ball stud. contacted dealer and was told parts are unavailable and to call back mid-february for a possible appointment if parts become available. recall notice states defect could cause loss of directional control. *tr
Tl* the contact owns a 2012 dodge ram 3500. the contact stated that in january 2104, he received recall nhtsa campaign number: 13v529000 (steering). the contact stated that he attempted to have the vehicle repaired on numerous occasions but the parts were unavailable. the vehicle was not repaired. the manufacturer was notified. the contact had not experienced the failure. *tr
I was notified by letter concerning recall n49 / nhtsa 13v-529 in december 2013 to setup an appointment with the local dealer after january 6, 2014. at first, i was told "no parts, try again in 2 weeks", then "no parts, come back at end of february", then "no parts, we've put you on the list, you'll get called when we know more". after waiting 3 months of not hearing anything, i stopped by the local dealership again just to get "we lost the list, but have a pallet of parts; however they are confirmed for the local military vehicle fleet that was brought in last week. we'll call you if and when we get something, but it could be another year." i have put 14000 miles on the truck in all sorts of situations that could result in a failure and drive at least 100 miles a day. the customer service affiliated with this recall is abysmal at best. the recall assistance center has been of no assistance in getting the repairs handled. *tr
Recall notice on my truck for a tie rod. spoke to the dealership on several occasions and have been told the part was on order, then part was backordered, then part that was supposed to replace the recall part was also recalled, then the new part was ordered, etc... excuses, excuses. this not only affects my truck but my husbands and my fathers as we all purchased separate new 2012 ram 3500 4x4 crewcab duallys (3 trucks total) on the same day. we haul horses and other livestock commercially as well as heavy equipment so safety on the roadway is of the utmost importance not only to us but to the owners or agents of the horses/livestock (sometimes the horses are valued at more than $100,000 each), and to the general public sharing the road. our close friend, who has horses as well and hauls her trailer often, purchased a new ram truck 3500 just prior to our purchase. her truck was effected by the recall and she was having the same issues with the dealership and parts as we are, including her recall part was put on someone else's vehicle prior to her scheduled appointment, so she submitted a call or letter to corporate and the situation was resolved immediately. we have been overly patient with this and request that this issue be resolved in a timely manner without additional excuses. this is a safety issue as well as a liability issue. please respond to this request as soon as possible. we love our ram trucks and would hate to look to other manufacturers in the future simply for the lack of customer service received from dodge. we have had excellent customer service from the dodge dealership in kernersville, nc, however that is approximately 3 hours away from our home so having our trucks serviced there is inconvenient. the dealership we deal with is john heister dodge in lillington, nc as it is a 20 minute drive, however the customer service is disappointing. *tr
I received a safety recall notification dec 2013 letting me know i needed to contact a dodge dealer starting 1.6.14 to schedule a service appointment for the repair. recall is for the left tie rod ball stud which may fracture and cause a loss of directional control and or crash without warning. 1.6.14 i emailed the dodge dealer in carson city, nv 1.7.14 i called the dodge dealer in carson city, nv and was told i was number 60 in a line for this recall and no parts have arrived to date. 1.7.14 i called the chrysler group recall assistance center and was told no parts have shipped yet and there is no timeline set for getting parts to dealers. 1.24.14 i left a message at the dodge dealer in carson city, nv. my call was returned and i was told no parts have arrived yet and i am still number 60 in line for the repair. obviously, i am concerned about the potential for a loss of directional control. i am looking at getting assistance on how we can help dodge speed up the recall repair process. *tr
Tl* the contact owns a 2012 dodge ram 3500. the contact stated that he was very concern about his safety since the parts for recall nhtsa campaign number: 13v529000 (steering) were still not available. the manufacturer was made aware of the issue. the contact had not experienced a failure.
Tl* the contact owns a 2012 dodge ram 3500. the contact stated that he received a recall notification for nhtsa campaign number: 13v529000 (steering) and was advised by the dealer that they can only order one part per week and they were unable to provide an expected date for the part to become available. the manufacturer was made aware of the problem. the contact had not experienced a failure.
Tl* the contact owns a 2012 dodge ram 3500. the contact received a recall notification of nhtsa campaign id number 13v529000 (steering) and stated that the part needed to repair the vehicle was unavailable. the dealer was unable to provide an expected date for the part to become available. the manufacturer was not notified of the problem. the contact had not experienced a failure.
Tl* the contact owns a 2012 dodge ram 3500. the contact stated that nhtsa campaign number: 13v529000 (steering) had surpassed a reasonable time for repair. the manufacturer and dealer were contacted and stated the part was not available for repair. the vehicle was not repaired. the contact had not experienced a failure. updated 2/11/14*cn
N49 safety recall. no parts available. vehicle is wandering from part wear/fatigue. i am told could take up to 8 months to get part and make repairs. i use this vehicle to make my living, if it is unsafe to drive, what am i supposed to do? i need assistance, chrysler says they feel for my situation, but that it is not their issue but a supplier issue. i purchased my truck from chrysler not the supplier, i believe that it is chrysler's responsibility to either fix my truck in a timely manner or provide a replacement. 8 months is not timely or acceptable, please help. *tr
Tl* the contact owns a 2012 dodge ram 3500. the contact received a recall notification for nhtsa campaign number: 13v529000 (steering); however, the part for the repair was unavailable. the dealer was unable to provide an estimated date of arrival for the part. the contact had not experienced a failure.
Tl* the contact owns a 2012 dodge ram 3500. the contact stated that he was very concerned for his safety since the parts were still not available for nhtsa campaign number: 13v529000 (steering). the dealer was contacted. the manufacturer was made aware of the issue. the contact had not experienced the failure. the current mileage was 18,000. updated 07/01/14 ma
Tl* the contact owns a 2012 dodge ram 3500. the contact received a notification of nhtsa campaign id number 13v529000 (steering) however, the contact was not able to have the vehicle serviced because the part needed was unavailable to perform the repair. the manufacturer was notified of the problem. the contact had not experienced a failure.
Tl* the contact owns a 2012 dodge ram 3500. the contact stated the repair for nhtsa campaign number (13v529000) steering, had exceeded a reasonable wait time. the dealership continued to advise the contact the part had been ordered, however it had not been received. the contact had not experienced the failure.
Received recall notice on tie rod ends could fail took vehicle in to steve landers dodge in little rock ar and was told parts are on reorder from factory and they only receive parts to fix 4 trucks a month that they would call me when my time comes up on waiting list never got the call carried truck in today 8/25/2014 they said they replaced parts but cannot align front end due to ball joints are bad truck now has 42950 miles truck is dangerous to drive now it pulls to the right real bad and truck is all over the road they will not cover under warranty or recall because mileage is past warranty this is dangerous may cause accident prior to having this done when recall was given it only had 30000 miles but due to delays in getting parts it is past warranty this appears to be a common problem with dodge and very dangerous some one is going to get hurt if this problem is not corrected on these vehicles . *tr
Tl* the contact owns a 2012 dodge ram 3500. the contact received notification of nhtsa campaign numbers: 13v529000 and 14v635000 (steering, engine and engine cooling, fuel system, diesel). the contact brought the vehicle to the dealer for the tie rod replacement; however, the vin showed that the vehicle never received a recall repair. the parts to repair the electrical connectors of the diesel fuel heater were unavailable and the contact stated the manufacturer exceeded a reasonable amount of time to repair the recall. the manufacturer was made aware of the issues and referred the contact to nhtsa. the contact had not experienced a failure.
Received recall notice for left tie rod ball stud on truck that may fracture under certain driving conditions. this could cause loss of directional control and/or crash without warning. vehicle was brought to service center for replacement. parts were not available. six months later...parts are still not available. safety recall n49/nhtsa 13v-529. *js
Recall n49/nhtsa 13v-529.... there is a major recall on our truck, chrysler has no parts to fix any of these trucks, we are driving vehicles that the left tie rod ball stud may fracture under certain driving conditions and could cause loss of directional control and/or crash without warning...how would you like to be driving this truck when this happens??? we are in our 70s, we bought a new truck so we would not have vehicle problems and could travel without worry. now we have a huge worry and dodge could care less...they have no idea when the parts will be available and we are driving a time bomb because they cannot fix them, we want the parts to fix the truck or we want our money back so we can buy a vehicle we do not have to worry about. we live in a very rural area and have to travel long distances for medical and appointments, we want something done now not later...we need a safe vehicle...i have written to our senators and congressmen... *tr
Tl* the contact owns a 2012 dodge ram 3500. the contact stated that nhtsa campaign number 13v529000 (steering) had exceeded a reasonable time for repair. the contact received the recall notice over three months ago. the dealer advised that the part was not available for repair and they did not know when the part would become available. the contact had not experienced a failure.
Tl- the contact owns a 2012 dodge ram 3500. the contact stated there was a recall under nhtsa campaign id number 13v529000 (steering) and the part was unavailable to perform the repair. the dealer stated that they only received one part per week from the manufacturer. the manufacturer was notified of the problem. there are no failures at this time. rk updated 3/28/14*cn updated 04/23/14
Tl * the contact owns a 2012 dodge ram 3500. the contact received a recall notice for nhtsa campaign number: 13v529000 (steering); however, the part needed for the repair was unavailable. due to the high demand and magnitude of the recall, the dealer stated that they could not supply the part in a timely manner. the contact had not experienced a failure.