2012 dodge ram 3500. consumer writes in regards to recall and dealership problems. *smd the dealer informed the consumer, the recall kit to perform the recall had been recalled. the consumer never heard back from the dealer. *jb
Tl* the contact owns a 2012 dodge ram 3500. the contact received a recall notice for nhtsa campaign number: 13v529000 (steering); however, the part was unavailable to repair the vehicle. neither the dealer nor the manufacturer knew when the part would be available. the contact had not experienced a failure.
Tl* the contact owns a 2012 dodge ram 3500. the contact received a recall notice for nhtsa campaign number: 13v529000 (steering); however, the dealer did not have the parts for the repair. neither the dealer nor the manufacturer knew when the parts would be available. the contact had not experienced a failure.
Received first recall and called dealer and was told i was put on their list to have fixed. called back a few times and was told i am still on there list. i just received another recall for the same thing and still not fixed after 4 months. *tr
Tl * the contact owns a 2012 dodge ram 3500. the contact was included in nhtsa campaign number: 13v529000 (steering). the contact stated that he had contacted the dealer and parts were not available. the contact felt that the repair had exceeded a reasonable amount of time. the manufacturer was not notified of the issue. the contact had not experienced a failure. updated 8/11/14*cn the consumer stated a second failure occurred. updated 09/23/14
I received a recall notice in january about the left tie rod ball stud possibly breaking. i took the vehicle to the dealer and they stated that my vehicle was in need of this repair but that they did not currently have the parts. it has now been over six months and i still have not heard any word from the dealer that they have the parts to do this needed repair. *tr
Tl* the contact owns a 2012 dodge ram 3500. the contact's vehicle was included in nhtsa campaign number: 13v529000 (steering). the dealer and manufacturer were contacted numerous times, but they did not know when the part for the repair would be available. the contact stated that the repair was not performed in a reasonable amount of time. the contact had not experienced a failure.
Tl* the contact owns a 2012 dodge ram 3500. the contact received a recall notice for nhtsa campaign number: 13v529000 (steering); however, the parts were unavailable to repair the vehicle. the dealer did not know when the parts would arrive. the manufacturer was not notified. the contact stated that the repair was not performed in a reasonable amount of time. the contact had not experienced a failure.
While driving south hauling a horse trailer on a two lane highway, my truck would hit a slight bump or ridge in the road and start violently shaking. the only remedy is to slow to a stop. the steering wheel shakes violently, it is hard to steer, the brakes can't slow like normal. it is a dangerous not only to occupants in the vehicle, but to other people on the road. this vehicle is a hazard to everyone!!!! *tr
Tl* the contact owns a 2012 dodge ram 3500. while driving approximately 20 mph over a bump in the road, the vehicle bounced up and down approximately twenty times. in addition, the power steering and the brakes failed. the contact maneuvered off the road and shut off the vehicle. the contact was able to restart the engine. the vehicle was taken to the dealer, but the failure could not be diagnosed. the failure recurred. the vehicle was taken back to the dealer where it was diagnosed that the steering bar fractured and the four wheel drive failed. the manufacturer was made aware of the failure. the approximate failure mileage was 4,200.
Vehicle inspected in june '14 by closest dealership, 90 miles one way, as recall notice requires service rep reported replacement requirement and will inform me when parts arrive. no reply, called service center sept 8 to be told they still do not have parts from chrysler. i called chrysler group recall assistance center at 1-800-853-1403, talked to "dennis" who stated parts are not readly available and somewhat blamed the dealership and didn't know when parts would be sent. i travel baja mexico and expected this to be repaired prior to oct 15 is there truly a problem or not? *tr
Tl* the contact owns a 2012 dodge ram 3500. the contact received a recall notice for nhtsa campaign number: 13v529000 (steering), but the parts were unavailable to repair the vehicle. the dealer stated that the contact was number thirty on the waiting list to receive the parts. the manufacturer was notified. the contact had not experienced a failure.
I have received two safety recalls on my dodge pickup. i took it to martin swanty dodge in kingman, az.. the first time i was told the company had not informed them of what they were to do to fix this problem. the second time i took it there they said they would order the parts and call me when they came in. it has been two months and i have heard nothing. i feel that since the recall is for a tie rod ball that may crack, my life and the lives of my family are in danger. i want them to fix it. but, i sure would like them to do it soon. *tr
Left tie rod broke when trying to turn left. have been on a waiting list to get part replaced for months upon receipt of the recall notice. *tr
Received safety recall around jan 2014 stating that the left tie rod ball stud on my truck may fracture. contacted miracle chrysler dodge jeep in gallatin, tn in feb 2014 and was told that the parts are not available due to high demand and that their service department would call me when the part came in. i have called multiple times with the same results. i took my truck in on may 20, 2014 for routine service and was told that parts were ordered on that day to fix the recalled left tie rod ball stud. after no follow up from the dealer, i went back to the service department on july 10, 2104 and was told that i had 21 other customers ahead of me waiting on the same recall. moreover, the dealership stated that they were only getting enough parts in to service only 4 trucks per month. this translates to at least a 5 month waiting period. this is unacceptable and unsafe. *tr
Death wobble seems when i hit a small repair in the road at the right angle i get the death wobble with no control of the truck. i have to pull over and almost stop before it is ok again. i pull a 40' 5th wheel with my wife in the truck most of the time. it has happened several times when passing a semi with me having to pull into the media to stop the wobble. i have taken to several repair places and they tell me nothing wrong it's the dodge truck. dealer replaced a bar on the front end but didn't do anything doesn't matter how fast i am going over 40mph. i am afraid to drive this truck but can't afford to get another. my wife will not drive it because of this problem. i have purchased different names of tires, replaced the stabilizer shock and now going to add a steering box stabilizer
This recall has been our for over 6 months for the left tie rod. there have been reported failure of this unit leading to loss of steering control. i tried to schedule a recall appointment with my dealer, towbin dodge to have the parts replaced under this recall. i was told that i was number 42 on the list 6 months ago!! i am now number 24. the pace of replacement is criminal. there is no reason this can't be done faster specifically with such a critical steering component... *tr
Truck had accident steering just like lock up and makes since why accident accured from recalls on steering and air bags did not go off now innsurance co made it a rebuilt or salvage title so fca has the buy back program but will get a deduction in price for buy back there has been 0 recalls done if we had known of recalls accident could of been prevented would like to get repaired or buy back.
Tl* the contact owns a 2012 dodge ram 3500. the contact received a recall notice for nhtsa campaign number: 13v52900 (steering). the dealer did not have the part available for the repair. the manufacturer was notified. the contact had not experienced a failure.
Tl* the contact owns a 2012 dodge ram 3500. the contact received a recall notification for nhtsa campaign number: 13v529000 (steering), but the parts needed to repair the vehicle were not available for several months. the dealer was unable to provide a specific date for when the parts would become available. the manufacturer was notified. the contact had not experienced a failure.
Tl* the contact owns a 2012 dodge ram 3500. the contact received a recall notification of nhtsa campaign id number 13v529000 (steering) however, the contact was not able to have the vehicle serviced under the recall because the part needed was unavailable to perform the repair. the dealer was unable to provide an expected date for the part to become available. the manufacturer was not notified of the problem. the contact had not experienced a failure.
Tl* the contact owns a 2012 dodge ram 3500. the contact stated that she attempted to have the vehicle repaired under nhtsa campaign number: 13v529000 (steering) but was informed that the parts were not available. the contact felt that since the failure was reported in november of 2013, there should have been a remedy available before april of 2014. the contact stated that the manufacturer had exceeded a reasonable time for repair. the contact had not experienced a failure.
I can not get my truck fixed because the dealer tells me they can not get the parts,what is the problem. *tr
Tl* the contact owns a 2012 dodge ram 3500. the contact stated that while driving at various speeds over a bump, the vehicle would shake violently. the contact mentioned that the steering wheel vibrated in an unstable manner. the contact received a notification for recall nhtsa campaign id number: 13v529000 (steering) and stated that the parts were not available. the dealer did not give a specific date when the parts would become available. the manufacturer was contacted and could not provide an estimated date for when the parts would be available in order to perform the repairs. the vehicle was to be taken to the dealer for further inspection. the failure and current mileage was unknown.
Tl* the contact owns a 2012 dodge ram 3500. the contact stated that she attempted to have her vehicle repaired under nhtsa campaign number: 13v529000 (steering) but was informed that the parts were not available. the contact stated since the failure was reported in november of 2013, there should be a remedy available before march of 2014. the contact was stated the manufacturer exceeded a reasonable time for repair. there are no failures at this time.
Tl* the contact owns a 2012 dodge ram 3500. the contact heard a noise coming from the front driver side of the vehicle. the contact received notification of nhtsa campaign number: 13v529000 (steering) and stated that the parts were not available. the dealer did not give a specific date as to when the parts would arrive. the manufacturer was notified. the vehicle was not diagnosed or repaired. the contact had not experienced a failure.
Tl* the contact owns a 2012 dodge ram 3500. the contact stated that he attempted to have the vehicle repaired under nhtsa campaign number: 13v529000 (steering) but was informed that the parts were not available. the contact felt that since the failure was reported in november of 2013, there should have been a remedy available before march of 2014. the contact stated that the manufacturer had exceeded a reasonable time for repair. the contact had not experienced a failure.
Tl* the contact owns a 2012 dodge ram 3500. the contact stated that he received a recall notice for nhtsa campaign number 13v529000 (steering) and was informed by the manufacturer and dealer that the part was not available. there are no failures at this time. the vin was not available.
Tl* the contact owns a 2012 dodge ram 3500. the contact stated that she attempted to have the vehicle repaired under nhtsa campaign number: 13v529000 (steering) but was informed that the parts were not available. the contact felt that since the failure was reported in november of 2013, there should have been a remedy available before march of 2014. the contact stated that the manufacturer had exceeded a reasonable time for repair. the contact had not experienced a failure...updated 05-09-14 *bf h the consumer stated the part had not been ordered for the truck. updated 05/13/14
Tl* the contact owns a 2012 dodge ram 3500. the contact stated that she attempted to have her vehicle repaired under nhtsa campaign number: 13v529000 (steering) but was informed that the parts were not available. the contact felt that since the failure was reported in november of 2013, there should be a remedy available before march of 2014. the contact stated that the manufacturer had exceeded a reasonable time for repair. the contact had not experienced a failure.
Tl* the contact owns a 2012 dodge ram 3500. the contact stated that she attempted to have the vehicle repaired under nhtsa campaign number: 13v529000 (steering) but was informed that the parts were not available. the contact stated that the manufacturer had exceeded a reasonable time for repair. the contact had not experienced a failure.
Re: safety recall n49 / nhtsa / 13v - 529 on mar 12, 2014 i received this recall notice. i'm currently wintering in yuma, az and about to return to alberta on march 28. the fisher dodge, yuma confirmed the recall is necessary however they have 200 vehicles on backlog and they receive about one replacement part per week. i then phoned my home dealer (cochrane dodge) and they have 6 pages of backlog and only receive a replacement part every couple of weeks. i am pulling a 10,000 plus pound fifth wheel trailer at interstate speeds for about 2500 kms. needless to say, my wife and i are very concerned. the your safety recall letter states "if your dealer fails to remedy this defect...within a reasonable time, you may submit a written complaint". i think several months (if not years) is too long to wait for this steering component recall repair. *tr
Driving on freeway, went to change lanes and then all of a sudden the front of the vehicle started to shake erratically almost causing me to wreck and/or hit other vehicles. could not stop the vehicle and it started to lose control. had to come to a complete stop on the freeway in order for the vehicle to stop shaking. i have made several complaints and attempts to have the vehicle repaired but the dealership keeps telling me that they cannot fix and do not have the parts. i have also contacted chrysler directly and they do not have a time frame for the parts. i explained the severity of the situation almost crashing and their response was "that would be unfortunate". no help at all! said i would need to go on a waiting list. *tr
Tl* the contact owns a 2012 dodge ram 3500. the contact stated that the parts were still not available in order to service the vehicle under nhtsa campaign number: 13v529000 (steering) the dealer was contacted and the manufacturer was made aware of the problem. the contact had not experienced a failure. the current mileage was 8,000 and the failure mileage was unknown.
I received a notice in mail for recall on left tie rod ball stud could crack and cause loss of control. i called the dealer lone star chrysler in cleburne they told me there was 81 people waiting on this part because they only release 1 part every 7 days. that would put me almost a year to wait on a major steering component. this is unacceptable. *tr
Left tie rod ball stud. still waiting. what good is a truck i cant use afraid to drive could cause lose of steering. bought from anderson dodge in rockford illinois. *tr
Tl* the contact owns a 2012 dodge ram 3500. the contact stated that she attempted to have the vehicle repaired under nhtsa campaign number: 13v529000 (steering) but was informed that the parts were not available. the contact felt that since the failure was reported in november of 2013, there should have been a remedy available before february of 2014. the contact stated that the manufacturer had exceeded a reasonable time for repair. the contact had not experienced a failure. updated 05/28/14*lj updated 05/29/2014 *js
Tl* the contact owns a 2012 dodge ram 3500. the contact received a recall notification for nhtsa campaign number: 13v529000 (steering); however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure.
Tl* the contact owns a 2012 dodge ram 3500. the contact received notification of nhtsa campaign number: 13v529000 (steering ) in february 2014. the contact stated that he attempted to have the vehicle repaired but the dealer stated that the parts were not available. the vehicle was not repaired. the manufacturer was not notified. the contact had not experienced the failure. the vin was unavailable.
Tl* the contact owns a 2012 dodge ram 3500 hd. the contact stated that she attempted to have the vehicle repaired under nhtsa campaign number: 13v529000 (steering) but was informed that the parts were not available. the contact felt that since the failure was reported in november of 2013, there should have been a remedy available before february of 2014. the contact stated that the manufacturer had exceeded a reasonable time for repair. the contact had not experienced a failure. updated 04/14/14*lj the contact stated the vehicle has been repaired. *tr
Tl* the contact owns a 2012 dodge ram 3500. the contact received notification of nhtsa campaign id number: 13v529000 (steering) and stated that the parts were not available. the dealer advised that they were only receiving one recall kit per week. the manufacturer was also contacted and could not provide an estimated date for when the contact's vehicle would receive the recall repairs. the contact had not experienced a failure.
Tl* the contact owns a 2012 dodge ram 3500. the contact stated that he received notification of nhtsa campaign number: 13v529000 (steering ). the contact stated that he attempted to get the vehicle repaired but was informed that parts were unavailable. the vehicle was not repaired. the manufacturer was notified. the contact did not experience a failure.
Received safety recall around march of 2012 n49 left tie rod ball stud may fracture. contacted hunter dodge in lancaster, ca and was told that the parts are not available due to high demand and hunter dodge would call me when they part comes in. i have called 3 times with the same results. i just received a second recall telling me to have the service done. contacted service department and got the same run around with no promise that the part would be available. i contacted haddad dodge in bakersfield and an appointment has been set for 7-27-14 at 7:30 am. some one needs to investigate hunter dodge and find out why i have to drive an unsafe vehicle because they cannot get this tie rod ball stud. it has been 5 months since my first contact and they still can't service this recall. *tr
Tl* the contact owns a 2012 dodge ram 3500. the contact stated that he attempted to have the vehicle repaired under nhtsa campaign number:13v529000 (steering) but was informed that the parts were not available and that the dealers were only receiving one part per week. the contact felt that since the failure was reported in november of 2013, there should be a remedy available before february of 2014. the contact stated that the manufacturer had exceeded a reasonable time for repair. the contact had not experienced a failure.
Tl* the contact owns a 2012 dodge ram 3500. the contact received a recall notice for nhtsa campaign number: 13v529000 (steering); however, the parts needed for the repair were unavailable. the manufacturer was not notified. the contact had not experienced a failure.
Recall 13v529000 still not performed. have been on waiting list for almost a year. no parts available???? *tr
Tl* the contact owns a 2012 dodge ram 3500. the contact stated that nhtsa campaign number 13v529000 (steering) had exceeded a reasonable time for repair. the vehicle did not experience the failure.
We received a recall on this dodge truck. we called many dealers including the dealer we bought it from fisher dodge yuma az. there are no parts available for this recall and found out its going to be 2 months min. this truck is our only transportation, what are we suppose to do...we are in arizona and we live in idaho. as far as i can tell this truck is unsafe and we should not be driving it without the fix for the recall...we are 70 years old, this stress is a killer....we have to use our truck or we have no way to get around at all, what do you expect us to do and how can dodge get away with this....you know as well as i do that when the parts are available there will be too many trucks to fix all at once. when we go back to idaho we pull a cargo trailer, this is horrible!!!!!!!!!! how can this be allowed to happen...we do not have another vehicle and each time we drive this truck we are going to worry if the left tie rod ball stud on our truck is going to fracture and lose directional control and crash without warning???? how many people could that kill if that happened on the highway, including ourselves. dodge should be ashamed of themselves and spend what ever is necessary to fix this terrible problem now...not months from now....we ask for you to help us! we are in limbo in arizona! *tr
Took my vehicle in to huffines chrysler jeep dodge ram plano for recall on 1/29/14. they inspected and found my truck needs the repair. they allegedly ordered the part (have invoice) and have not heard from them since. i called them 2/13, 2/27, 3/5 and 3/31. they do not return calls. it has been > 60 days and no response. they have 3 contacts numbers available for me and they all have voice mail and caller id. i use this truck to pull a 15,000 pound trailer. driving around waiting for a tie rod to fail is unacceptable. my point-of-contact in service at huffines is:[xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr
Tl* the contact owns a 2012 dodge ram 3500. the contact stated that he attempted to have the vehicle repaired under nhtsa campaign id number: 13v529000 (steering) but was informed that the parts were not available and that the dealer was only receiving one part per week. the contact felt that since the failure was reported in november of 2013, there should have been a remedy available before january of 2014. the contact stated that the manufacturer had exceeded a reasonable time for repair. the contact had not experienced a failure.