Problems with 2002 Jeep Liberty SUSPENSION

Recall # 09v119000 recall date 04/09/2009 suspension: front: control arm and recall # 06v288000 recall date 08/03/06 suspension lower ball joint. vehicle has had problems driving with speeds over 15mph. heavy vibration and uneasy driving. dealer made a repair on one lower ball joint to satisfy recall but the problem is returning. i was informed that the recalls do not include my vin. the recalls are year and model specific. if the vehicle recall affected one control arm lower ball joint it should also apply to the other side. ball joints should be replaced in sets. both upper and lower control arm ball joints are part of these recalls. this can be a very dangerous situation for any driver if dealers can use vin number to disclaim necessary recalls on vehicles.

2002 jeep liberty...feels like and sounds like the whole front end is falling apart..and then i went to the post office and as i turned in the parking lot the jeep made the worst noise..people started looking..it was really bad when i hit a bump or turned the steering wheel..my mechanic checked it out and said the ball joints had to be changed..and i think something is wrong with the steering ....i know there has been a recall on ball joints and something to do with the steering.also my brother n law found a part laying loose in down in the motor..i am a senior citizen and i still work..and i need my jeep checked..i am scared to drive it...pls let me know what to do...thanks..

Upper and lower ball joints failed at 140,100 miles all power windows failed over last 5 years hood lid hydraulics failed @99,000miles tailgating window hydraulics failed@ 105,000miles air cond. fan failed @ 141,000 miles tailgate window rubber gasket failed @125,000miles

I was driving on a city street and highway when my upper and lower arms and ball joints just snapped in half also the whole right side of the vehicle has no electrical working the horn doesn't work so the air bags don't work and the company i got the vehicle from disabled my check engine light so i have no clue what else is wrong with the vehicle the companies name is wheels of success the owner is [xxx] she refuses to help me i have called sent emails text etc no response i got the vehicle from her in november 2016 i haven't had it a year and i have paid for repairs that should of been done before getting it i have paid out more than the cost of vehicle this has happened twice. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr

Heat is not working it throws out cool/cold air. i have noticed that there have been many liberty owners with the same complaint. it is a pain since i have two young children and the car is so cold you can see everyone's breath. i've had the radiator flushed and had a few things checked and still no heat. over the summer i had the a/c fixed because it started throwing out hot air. this seems to be a common problem with this car and i'm surprised it has not been recalled. the car is driven on a daily basis in new jersey. car is mostly driven on city streets and ocasional highway. my jeep was taken to the dealer for recalls, but looking for recalls to see if there was anything for the heat i noticed there was a recall for the control atms/bushings. i was never told about this recall and nothing was done at the dealer. last month driving one of my bushings broke while i was driving and i lost a wheel.

The lower ball joint sheared off causing the wheel to fall causing the bottom of the ball joint to land on the rim. thus cutting the rim all the way around it off and puncturing the tire. thus causing the vehicle to slide to a stop at 50 miles an hour with a skid mark. thus having to call for a tow truck to pick it up. luckily no one was hurt. the vehicle was on a off ramp of a freeway to a on ramp over pass of another freeway.

Tl* the contact owns a 2002 jeep liberty. while making a right turn at 5 mph, the contact heard an abnormal noise. it was discovered that the lower ball joint fractured and the wheel was bent at a 45 degree angle. the vehicle was towed to the dealer, but was not diagnosed or repaired. the manufacturer was not made aware of failure. the failure mileage was 160,000.

Tl* the contact owns a 2002 jeep liberty. while driving 7 mph, the driver's side ball joint fractured. the vehicle was not diagnosed or repaired. the manufacturer was made aware of the failure. the failure mileage was 127,000.

Well where do i start. since i have purchased this vehicle in may of 2016 i have replace multiple parts ,but they weren't part of any recalls. but now my concern reviewing recalls for this vehicle and trying to address these numerous defects . i'm almost fed up. my main cover is the j17 recall for the upper control arm ball joint of which a chrysler representative advideo my my vehicle was part of ,which i clueless on how as the recall doesn't specify other than 2002 to 2003 liberty vwhiles . now i show that they were replaced in the past and now they since are worn in the same description they were recalled in . and chrysler denies responsibility (?) .. also other concerns with the catylic converter causing a sulfur smell when the vehicle is going up hill aso well as towing . one more thing is numerous online forum about the engine ticking being normal and unfixable other then to replace the engine . now all this plus the multiple parts i have already replaced a vehicle less then 15 years on the market needed a in other words fully restoration is unacceptable. especially when i have stock 1948 jeep that need less repairs than this .

Tl* the contact owns a 2002 jeep liberty. when the vehicle was taken to have the lower ball joints replaced, the technician stated that the upper control arm needed to be replaced. in addition, the contact was informed that the frame was rusted. the vehicle was not repaired. the manufacturer was notified and stated that the vin was not included in nhtsa campaign number: 09v119000 (suspension). the failure mileage was 100,000.

2002 jeep liberty. consumer writes in regards to ball joint broke and wheel knocked front fender off of vehicle. dealership replaced ball joint and left front wheel under recall. however, the dealer stated they were not responsible for re-attaching fender. *smd the dealer stated it would cost $350 to re-attach the fender. *jb

Tl* the contact owns a 2002 jeep liberty. the contact stated that while making a turn and driving approximately 2 mph, a loud clunking noise emitted from the front end as the vehicle collapsed towards the ground. the vehicle was towed to the dealer, who diagnosed that the front lower ball joint assembly fractured. in 2006, the vehicle was serviced under nhtsa campaign number: 03v460000 (suspension) however, failure recurred. the vehicle was not repaired. the manufacturer was not notified of the failure. the approximate failure mileage was 200,000.

Tl* the contact owns a 2002 jeep liberty. the contact stated that front passenger side upper ball joint detached from the vehicle. the vehicle was not diagnosed or repaired. the vehicle was previously repaired under an unknown recall related to the suspension in 2007 but the contact stated that the failure recurred. the manufacturer was notified of the failure and stated that the vin was not included in nhtsa campaign number: 09v119000 (suspension). the failure mileage was 153,000. updated 02/26/16*lj *cn

After an inspection it was found that my upper control arms & ball joints are no good from mostly corrosion .i have 73000 miles on this truck. doing re search i find a recall for this exact same problem. the recall states that this problem is registration specific to salt belt usage. again i qualify for that part as well.the recall is j 17 and in calling jeep there telling me about the vin but not about the salt belt state useage .the arms do not corrode in fla but they do in ny . the ball joint and arm need replacement this is clearly a manufacture defect of the part exposed to salt. calling jeep is worthless called nhsta same result

Takata recall

Tl* the contact owns a 2002 jeep liberty. while the vehicle was being serviced at the dealer under nhtsa campaign number: 13v252000 (fuel system, gasoline, structure), it was discovered that the front control arms were faulty and needed to be replaced. the vehicle was not repaired. the manufacturer was not made aware of the failure. the contact stated that the vin was not included in nhtsa campaign number: 06v288000 (suspension). the approximate failure mileage was 131,000.

Tl* the contact owns a 2002 jeep liberty. while driving approximately 15 mph, the front driver side tire slightly detached and positioned inwardly. the vehicle was maneuvered to the side of the road and was towed to an independent mechanic. the front driver side ball joint fractured. the mechanic replaced the front upper control arm assembly. after the repair was performed, the contact was made aware of nhtsa campaign number: 09v119000 (suspension). the vin was included in the recall. the manufacturer was not notified of the failure. the approximate failure mileage was 149,000.

Tl* the contact owns a 2002 jeep liberty. the contact received notification of nhtsa campaign number: 06v288000 (suspension) however, the part needed to repair the vehicle was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was notified of the issue. the contact had not experienced a failure.

Tl* the contact owns a 2002 jeep liberty. while the vehicle was at the dealer, it was discovered that the front upper control arm assemblies were severely damaged and needed to be replaced. the vehicle was not repaired. the vin was not included in nhtsa campaign number: 09v119000 (suspension). the manufacturer was not notified of the failure. the failure mileage was 176,082.

2002 jeep liberty. consumer writes in regards to front upper control arm recall. *smd the consumer stated the front upper control arm needed to be replaced, right away. she discovered recall # 09v119000, which the dealer never mentioned. the consumer was also informed, the vehicle needed a new boot which was a part of the ball joint. *jb

Tl* the contact owns a 2002 jeep liberty. while having the vehicle inspected, the technician informed the contact that the boot covers were torn allowing it to become contaminated. the vehicle was taken to the dealer. the technician inspected the vehicle and refused to provide any assistance since it was previously repaired under nhtsa campaign number: 09v119000 (suspension). the manufacturer was made aware of the failure. the vehicle was not repaired. the failure mileage was 174,590.

Tl* the contact owns a 2002 jeep liberty. the contact took the vehicle to the dealer to complete a manufacturer recall for the air bags. the contact stated that the air bag warning light and seat belt warning light remained illuminated. the dealer was notified of the failure and provided no solution. the contact had a second manufacturer recall repair completed for the ball joints and indicated that it was not completed properly because the dealer refused to perform an alignment. as a result, the vehicle wobbled in an unstable manner constantly. the manufacturer was notified of the failures. the vehicle was not repaired. the nhtsa campaign numbers and failure mileage were unavailable. updated 08/16/16*lj updated 08/22/16.*jb

Tl* the contact owns a 2002 jeep liberty. while driving 5 mph and making a turn, a loud clunking noise emitted from the front end of the vehicle. the front passenger side lower ball joint detached completely. the vehicle was maneuvered to the side of the road and remained at that location. the vehicle was not repaired. the vin was not included in nhtsa campaign number: 03v460000 (suspension). the manufacturer was notified of the issue. the approximate failure mileage was 122,000.

Tl* the contact owns a 2002 jeep liberty. while driving at approximately 45 mph, the front driver side tire detached from the vehicle causing the driver to lose control. the vehicle was taken to an independent mechanic where it was diagnosed that the lower ball joint failed and needed to be replaced. the vehicle was not repaired. the manufacturer was not made aware of the failure. the failure mileage was 198,000.

I was driving down the highway and i don't really remember the moment before the accident but i lost control of my car and hit the median barricade head on and from there my car kept going across the highway off to the grass area. i was the only one injured and taken to the hospital. my car is ruined and i faced a broken nose, back, knee, knock, head, and shoulder brushing and pain, and now i keep having a short term memory on some occasions. i also get nauseated when k get in a vehicle and get terrified when i'm with someone driving down the street. i have no vehicle at the time, it's been almost two and a half months and i haven't had any help with anything. i am a full time college student working a part time job, my sister or boyfriend have to take me to work and school, it's getting pretty tiring for them to take me everywhere. i work about 15 minutes away from my home and it's difficult for them to take me when they have school and work on those days. the air bags in my jeep did not deploy, it went in for the recall and you can literally see the sensors, the clearly should have deployed. my jeep had no engine or air bag codes of any kind.. so why didn't they go off?! i'm terrier that im going to loose my job and not afford to pay rent or bills. *tr

My 2002 jeep liberty experienced a front control arm failure. now im told that it is not covered on a recall that covered this problem on a recall covering other 2002 models. i can not find anyone to give me an answer why? if this would of happened while driving on the highway this couldof caused loss of steering and could of caused a crash. my main question is, if 43489 vehicles were recalled for the same problem, why isn't my vehicle covered. *tr

Got a flat tire and noticed that my two front tires were wearing extremely unevenly (both tires looked fine on outside, really worn on inside). been noticing some slipping in the steering wheel for about a month, getting worse throughout the month. aaa came to fix the tire and said the ball joint looked bad and that they "see this all the time on these vehicles." i had already had f23 done on this car which was supposed to fix the lower ball joints but probably didn't and noticed there was a recall called j17 which covers the upper ball joints which for some reason didn't apply to my vehicle because it was built in may 2001 and the affected vehicles were built may-sept 2002. i suspect my vehicle should have been part of that recall, especially after what aaa said and what they said at the repair shop, that they see faulty ball joints on these all the time. why was my defective car not included? did jeep really make the cars worse after may 2002 or is it more likely mine had the same problem? this omission has led to an extremely hazardous condition and unreliable steering. i have had nothing but problems with this car since we bought it a year ago. a/c evaporator went bad out of nowhere, hit a bump which caused one of my brakes to snap, something that's inexcusable with an suv, it's just repair after repair. *tr

These jeep liberty's are known for there poor suspensions. the one on this vehicle is no different. the lower ball joints were recalled in 2006. 25000 miles later they are no good again. even though it has been eight years, this should not happen. i did find the problem before there was a serious incident. the upper and lower ball joints are both in need of repair. a lot of these jeep liberty's were recalled for there ball joints but they all should be recalled and repaired with something better. *tr

Tl* the contact owns a 2002 jeep liberty sport. the contact stated while driving at various speeds, the vehicle made a loud grinding noise. the vehicle was taken to the dealer. the technician diagnosed that hub bearing and the upper ball joints were severely worn. the vehicle was not repaired. the dealer stated the vehicle was not affected by nhtsa campaign number: 09v119000 (suspension). the manufacturer was not made aware of the failure. the vehicle was not repaired. the failure mileage was 164,000.

Tl* the contact owns a 2002 jeep liberty. while traveling at any speed, the front end of the vehicle would vibrate severely and the lower control arm fractured. the vehicle was towed to the dealer who diagnosed that the lower control arm needed to be replaced. the vehicle was not included in nhtsa campaign numbers: 03v460000 (suspension) and 06v288000 (suspension). the vehicle was not repaired. the manufacturer was notified of the failure. the approximate failure mileage was 94,000.

Tl* the contact owns a 2002 jeep liberty. the contact stated there was a loud banging noise coming from the front of the vehicle intermittently. the vehicle was taken to an independent mechanic who diagnosed that there was extensive corrosion and rust. an independent mechanic diagnosed that the both ball joints and the lower control arms needed to be replaced. the vehicle was not repaired. the contact was not included in nhtsa recall campaign number: 12e047000 (suspension ), 09v119000 (suspension), 06v288000 (suspension) and 03v460000 (suspension). the manufacturer was notified of the failure. the approximate failure mileage was 172,000.

When turning right on the corner from phebe ln in slc, ut. into 1700 e. going at 10 mph i heard a loud noise. i was able to stir the car next to the sidewalk. i exit the vehicle to see what happened and i saw that the wheel was separated from the car. i called the towing truck to have the car towed to the repair shop. the diagnosis was the lower front ball joint and the axle got separated from the vehicle. i was really lucky because i was driving with my 9 year old girl and we had just arrived from park city, ut. into slc. and if the ball join separation occurred when i was going down and 65 mph the scenario could be much more different. *js

Tl* the contact owns a 2002 jeep liberty. the contact stated that while making a left turn at 2 mph, the vehicle failed to turn properly. the vehicle was taken to an independent mechanic who diagnosed that the upper and lower ball joints need to be replaced. the vehicle was repaired. the manufacturer was not notified. the failure mileage was 135,000. updated 06/05/14*lj the consumer stated the same ball joints that were on this vehicle were recalled in 2007. updated 06/09/2014 *js

Driving down street with no stop signs out of corner of eyes i saw a silver car speeding through a stop sign luckily i saw it early and slammed on my brakes, we hit very hard i hit steering wheel my passenger was injured too, my question is im reading that 2002 jeeps airbags go off easily why didn't mine go off, i bought the car when it was 1 year old but never checked if it had any accidents, its suppose to have airbags in the front and passenger seat, could the dealer have sold me a defective jeep. the other driver was speeding causing to hit very hard, why didn't the airbag deploy which would have saved me from hitting the steering wheel (i cant remember what else i hit all i know is i was taken in ambulance to emergency room my passenger drove to emergency room cause she didn't want to be put on as board she has a plate in her hip we are both 64 years old. if my car was defective when i bought it in 2003 i need to do something about it. im reading that those 2002 airbags go off very easily why didn't mine. [xxx] .[xxx] bought car in 2003 from royal gate dodge ellisville mo. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr

Tl* the contact owns a 2002 jeep liberty. the contact received a notification for nhtsa campaign id number: 13v252000 (fuel system) and nhtsa campaign number: 09v119000 (suspension). however, the parts needed were unavailable. the contact stated the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not notified of the issue. the contact had not experienced a failure.

We were traveling southbound on i75 at a speed of only approximately 15mph due to a car accident ahead of us. all of sudden my car dropped and i heard a scrap of metal against asphalt. i slowly pulled car over to center median and got my children to the center of the guardrails to keep them safe. upon expecting vehicle, i noticed that the wheel on the passenger front side of the vehicle was turned away from the car, the molding was detached and the metal that holds the wheel in place was sitting on the roadway. we had to wait for over 3 hours for a tow truck due to needing a tow truck that had a lift, not a flatbed. by the time the tow truck arrived, the dealership was closed and we had to be towed to a repair shop that could have the repairs completed for us by saturday afternoon. it turned out to be the ball joint nut fell off of the bolt that holds it in place. the entire ball joint needed to be replaced as well as lubricated. the repair person checked the other side and suggested we take to have inspected, as it did not have a cotter pin to hold the nut onto the ball joint assembly. the total cost for the replacement was $240. because of our speed, no one was hurt. due to the facts known about the jeep liberty, i was thankful we were not traveling at the posted speed limit of 70mph or we would have had a vehicle turn over and possible injuries or death. i have photos as well as receipts showing this issue. *tr

2002 jeep liberty. consumer writes in regards to vehicle ball joints recall notice and seeks reimbursement for repairs. consumer also states unsatisfactory customer service at dealership. *smd the consumer stated her vehicle sat in the parking lot for an hour, before it was even looked at, and it wasn't until she complained, that they looked at it. she was then informed the parts were not available, and they needed to be ordered. the consumer decided to take the vehicle to her personal mechanic, where the was fixed in less than two hours.

Tl* the contact owns a 2002 jeep liberty. the contact stated that while driving at 40 mph, the lower ball joints fractured and the vehicle came to a complete stop. the vehicle was towed to the contact's residence, where the lower ball joints were replaced by an independent mechanic. the vehicle was then taken to a dealer. the technician diagnosed that the steering knockers needed to be replaced. the vehicle was not repaired. the manufacturer was made aware of the failure. the approximate failure mileage was 95,000.

In a parking lot, started to move forward, grinding sound. discovered that the rf wheel was off. chrysler dealer (begnal, kingston ny) discovered rf lower ball joint broke -- damaged rf wheel, brake hose, axle shaft and seal, lower control arm, rf sway bar end link, and rf fender flare. inspected lf ball joint - discovered it was loose. removed rf lower control arm and installed new control arm -- installed new rf and lf ball joints, installed new rf sway bar end link and rf axle shaft assembly and seal. mounted and balanced one tire onto new rf wheel and installed and replaced rf fender. performed 4 wheel alignment. jeep customer service states that this is not a recall repair. just wear and tear to recall repair completed in 2006. *tr

Tl* the contact owns a 2002 jeep liberty. the contact stated she received a recall notice two months ago and the manufacturer did not send a follow up letter regarding the availability of the parts for the repair. the vehicle was not serviced due to parts not being available. the manufacturer was not notified. the vin was not available. the contact had not experienced a failure. *tr

Tl* the contact owns a 2002 jeep liberty. the contact received notification of nhtsa campaign number: 09v119000 (suspension), 12v527000 (air bags), 15v046000 (air bags), and 13v252000 (fuel system, gasoline, structure); however, the part needed to do the repair was unavailable. the contact stated the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the failure. the contact had not experienced a failure.

Tl* the contact owns a 2002 jeep liberty. the contact stated that whenever shifting into drive or reverse, a loud noise was heard. the vehicle was taken to an authorized dealer for diagnosis and they informed that the failure was contributed to both rear lower control arms. the vehicle was not repaired. the manufacturer was not notified of the defect. the approximate failure mileage was 125,000.

I just got off of the highway and was heading to the gas station. made the right turn and the vehicle on the right side jerked to the ground and hit hard. put it in park and got out of the vehicle and checked the tires to see if one was blown. noticed fender above front passenger side tire was off and my ball joint arm was on the ground. the lower ball joint came completely off. it was not rusted and was well lubricated. had to pay for a tow to haul it to my parents house. i need to know if chrysler is going to repair my vehicle. *tr

While attempting to park to get gas, turned the steering wheel and heard a strange noise. my husband was outside of the jeep and noticed that something was hanging fromthe right front tire. had it towed to nearest auto shop and was told that the upper control arm and lower ball joints had broken. had it repaired. called the chrysler recall center and was told that there was a recall on the lower ball joints. we were then instructed to get the original invoice and receipt to prove that the repairs were done. we were told to call back to receive instructions on where to fax the papers. called back later that day to get a fax number and was told that we could not be reimbursed because we didn't take it to a jeep dealership. we were told that we had not called and talked to anyone earlier and that we could not be reimbursed. after staying on phone and on hold for about 30 minutes, the representative gave more instruction on information to send to the chrysler recall assistance center. i have gather my information and voiced my concerns. i was told to mail my information and that it would take up to 60 days for a decision to be made. we are not trying to get over on anyone. just imagine if i was on the interstate going 70 mph with my kids and husband in the car and the joints broke. the chrsyler corporation will be dealing with a lot more then a $1000 repair bill. i feel that if there are recalls on these vehicle, everyone should be notified and it be corrected before some one gets hurt or loose a life. *tr

Tl* the contact owns a 2002 jeep liberty. the contact stated that while the driver was parking, the front passenger tire separated. the vehicle was towed to the contact's home and was inspected by a private mechanic. the technician stated that the front passenger upper ball joint fractured due to corrosion and caused the tire to separate. the vehicle was repaired. the manufacturer was made aware of the failure. the approximate failure and current mileage was 180,000. updated 04/02/2013 *js

I began having problems with the electrical system in august. headlights flicker on and off at will, as well as interior lights. passenger side headlamp won't come on at all now and interior lights continue to flicker. while pulling into my driveway, passenger side front tire completely separated from the vehicle, leaving me speechless. we have been the only owners of this vehicle and weren't notified of any recalls. hoping we can get this repaired soon...... *tr

Tl* the contact owns a 2002 jeep liberty. the contact stated that while driving 5 mph, the passenger side wheel detached from the axle. the contact did not crash or loose control of the vehicle. the vehicle was towed to a local mechanic for a diagnostic testing. the mechanic stated that the lower ball joint was defective and caused the front passenger side tire to disconnect from the vehicle. the contact referenced nhtsa campaign i.d. 09v119000 (suspension:front:control arm) and had the vehicle towed to the dealer. the dealer advised the contact that the vehicle was included in the recall and replaced the lower ball joints of the front suspension. the contact stated that he never received notification of the recall. the failure mileage was 150,000.

Just purchased vehicle, told by local dealer in early july that there was a recall on lower ball joints, with a national back order on parts, after completing repair 9/24, they stated it needs new steering knuckles at $1094.00. on tuesday 9/25 said it was ready to pick up, i asked if they solved the "air bag" light being on, they said it would be a few more days. they called this morning (9/28) and said they can not give me the vehicle back because the ball joints are now falling out. i asked "since i drove it in, why after you recall repair is it not drive able? they said safety reasons. so now i have a jeep being held hostage, with still no answer for the "air bag" light to be on. something is wrong with these models. *tr

Tl* the contact owns a 2002 jeep liberty. the contact stated that while driving at various speeds, the vehicle started to shake. the vehicle was taken to an independent mechanic for an alignment, who notified him that the upper ball joint needed to be replaced. the manufacturer was made aware of failure who did not offer any assistance since the vehicle was not included in nhtsa campaign id number: 06v288000 (suspension: front: control arm: lower ball joint). the current and failure mileage was 142,000.

Tl* the contact owns a 2002 jeep liberty. the contact stated that there was a knocking noise coming from the front of the vehicle. the vehicle was not diagnosed or repaired. the contact stated that nhtsa campaign numbers: 12v527000 (air bags), 13v252000 (fuel system, gasoline, structure), and 15v046000 (air bags) exceeded a reasonable amount of time for repair. the dealer stated parts were not available. the manufacturer was not made aware of the failure. the failure mileage was 200,000.