Problems with 2002 Jeep Liberty SUSPENSION

Dt*: the contact stated a nhtsa recall letter #06v288000 regarding, suspension:front:control arm:lower ball joint was received on 09/27/06. the vehicle was taken to the dealer on 10/02/06, but the recall parts were unavailable. the contact expressed concern because the vehicle posed a serious risk if driven prior to the recall work, which had not been repaired due to the lack of replacement parts.

Tl*the contact owns a 2002 jeep liberty. in october 2006 the contact received recall 03v46000 regarding suspension:front:control arm:lower ball joint. he contacted the dealer and his name was added to the waiting list. in january 2007, the dealer stated that his name was still on the list. the manufacturer stated that they would speak with the dealer and call the contact back. as of april 26, 2007 the manufacturer has failed to call him back, and he felt the wait for the recall repair was too long. there have been no failures to date. the current mileage is 48,000, and the failure mileage is unknown.*ak the consumer stated contacted dealer on 3/13/07 and notified daimler chrysler and stated they would talk to the dealer and call the consumer back. update 05/15/07*tr

Consumer took his 2002 liberty to have recall work done and was told by the mechanic that they did not have the parts available *ts the recall was for the lower ball joints. as of 11/13/2006 the parts still weren't available. *nm

Tl*the contact owns a 2002 jeep liberty. while decelerating from 33 mph, the contact turned the steering wheel to the left and it locked up. the failure caused the contact to crash into another vehicle. the contact was injured as well as the driver and passenger in the other vehicle. the vehicle was destroyed. on november 4, 2003, the contact received recall notice number 03v460000 (suspension:front:control arm:lower ball joint). he strongly believes that the crash was due to the recall. a police report was filed. the current and failure mileages were 30,000.

Dt*: the contact stated a nhtsa recall letter # f23, for the suspension: front: control arm: lower ball joint was received, and the service dealer was contacted to schedule an appointment. the service dealer informed the contact other vehicle owners were already on a wait list and the contact would have to wait. the manufacturer was not contacted.

On september 30,2006 i received a recall notice for the lower ball joints on my 2002 jeep liberty. i have called a couple of different dealerships to try to get this repair and have been told over and over and over that the parts have not been made available for this service. it is now february 1,2007 and i was just told that i am number 29 on a waiting list for parts that are not available. i have been told that this dealership is only receiving 3 kits at a time and not receiving a shipment every week so it will still be a long wait to make my jeep safe for myself and my children to ride in. personally i think this is ridiculous!! i called the daimler chrysler corporation and they have a recording telling me to be patient and work with my local dealerships. *nm

Dt*: the contact stated there was a nhtsa recall, #06v288000 on the vehicle regarding the front lower ball joint. the parts needed to repair the vehicle were not available at the local dealership. the manufacturer confirmed the parts were not available.

Dt*: the contact stated notification of recall # 06v288000, for the suspension, control arm, lower ball joint was received on 9/16/2006. the contact called on 9/22/2006 and scheduled an appointment for 9/29/2006. when the vehicle was taken in for the appointment the service dealer informed the contact it would take 6-8 weeks for the back ordered parts to become available. the manufacturer was notified. updated 10/25/2006 - *nm

Dt*: the contact stated recall notice f23 (06v288000) was received regarding suspension:front:control arm:lower ball joint on 9/28/2006. when the service dealer was called to schedule an appointment, the contact was informed that the manufacturer was only supplying 3 replacement kits per week, and the vehicle would be added to a wait list for the recall repair. the manufacturer was not contacted.

Dt*: the contact stated there were no problems with the vehicle. there was a nhtsa recall, #06v288000 on the vehicle regarding the front lower ball joint. the parts needed to repair the vehicle were not available at the local dealership. the manufacturer confirmed the parts were not available.

Dt*: the contact stated a nhtsa recall letter # f23 for the suspension: front: control arm: lower ball joint, was received in early september, 2006. an appointment was scheduled for 9/28/2006 and the contact was informed the parts were available. when the vehicle was taken in for the appointment, the parts had not arrived and the service dealer did not know when the parts would arrive. the service dealer informed the contact, that a notice would be sent by mail when the replacement parts were available. the manufacturer was notified. updated 1/19/2007 - *nm

Dt*: the contact stated there were no problems with the vehicle however there was a nhtsa recall, #06v288000 on the vehicle regarding the front lower ball joint. the parts needed to repair the vehicle were not available at the local dealership. the manufacturer confirmed the parts are not available. updated 12/18/06. *jb

Dt*: the contact stated there were no problems with the vehicle. there was a nhtsa recall, #06v288000 on the vehicle regarding the front lower ball joint. the parts needed to repair the vehicle were not available at the local dealership. the manufacturer confirmed the parts were not available.

September, 2006 i received a recall notice on my 2002 jeep liberty regarding the lower ball joints. i called the dealership where i had purchased my jeep and was told that they had sold the franchise to another dealership. i then called this dealership and was told that they were only receiving 3 replacement parts at a time and i would have to be placed on a waiting list of approximately 2 weeks. i waited for about a month and called them again to make sure they hadn't lost my information. i was told that i was third on the list. i waited another month and called again. i was told by the serviceman that i was still on the waiting list, but they had jeeps coming in weekly that the wheels had fallen off and they took first preference. it is now another month and i have not heard from them yet. if the situation is a s serious as wheels falling off as often as the serviceman has indicated, then daimler chrysler should do more to improve getting the replacement parts to dealerships. if the dealership is just putting me off because they are too busy to deal with the recalls, then something should be done. the dealership is lewis pontiac buick gmc jeep, 830 e. main st., oak hill, wv, phone 304-465-3111. *nm

Deales have me waiting since sep 27,2006 for a lower ball joint for my jeep liberty 2002 they have to change . i was told that they will call me because they have to send for the ball joint because they dont have it even without looking to my vehicle

Tl* the contact owns a 2002 jeep liberty. the driver called the dealer in december to schedule an appointment re garding recall 06v288000. the dealer stated in january that they only received 4 lower ball joints , and that she was number 36 on the waiting list. the contact drove 80 miles per day or more on the expressway and was concerned about the safety risk involved. the current vehicle mileage was 80,000. there were no other failures at this time. *ak

Dt*: the contact stated there were no problems with the vehicle. there was a nhtsa recall, #06v288000 on the vehicle regarding the front lower ball joint. the parts needed to repair the vehicle were not available at the local dealership. the manufacturer confirmed the parts were not available.

Dt*: the contact stated there was a nhtsa recall, #06v288000 on the vehicle regarding the front lower ball joint. the parts needed to repair the vehicle were not available at the local dealership. the manufacturer confirmed the parts were not available.

Dt*: the contact stated a recall letter was received on september 18, 2006; this vehicle was not having the problem associated with the recall. there was a nhtsa recall, #06v288000 on the vehicle regarding the lower ball joints. the parts needed to repair the vehicle were not available at the local dealership. the manufacturer confirmed the parts were not available.

There is a recall on the jeep liberty for the ball joints. they said you could loose steering. well i called to get it fixed and the dealer told me that chrysler will only send them 2 parts a week. im 26th on the list to get repaired. if this is a safety hazard then i will not get my car repaired for 2 1/2 months. what am i to drive. the manufacturer should have to provide more parts quicker. *nm

I received a recall notice form daimler chrysler regarding the replacement of the lower ball joints of my 2002 jeep liberty. this is the second recall for the same issue! i scheduled a service appointment with the closest "five star" chrysler dealership to perform the recall. when i arrived at the dealership today, i was told that they could not perform the safety recall because i did not purchase the vehicle from them. they stated "that there was a limited number of ball joints available and that i would have to return to the dealer in which i purchased the vehicle from." that dealership is over an hour from where i currently live, as i have moved since purchasing the car. the dealership that refused to perform the daimler chrysler recall is: hayes dodge chrysler jeep 719 w pike street lawrenceville, ga 30045 i find it absolutely unacceptable that a dealership would refuse to perform a company safety recall, therefore putting myself and my family at risk. *nm

2 weeks after receiving a recall notice from daimler chrysler on the jeep liberty's lower ball joints. they still have not sent the parts to my dealership to allow me to have this serious problem corrected. *jb

Dt*: the contact stated an appointment was scheduled to make the repairs for recall # f23 suspension: lower control arm, ball joints on 9/21/2006. the front left axle/drive shaft seized/froze in the hub. the service dealer wanted to be paid for the removal of the axle and payment if it fractured during removal. the manufacturer was notified and agreed to pay the cost of replacement of the axle, but the contact would be responsible for the labor costs.

Dealer has not responded to safety recall in reasonable amount of time, (3 months so far). *jb

Dt*: the contact stated the recall notice # f23 for the suspension: front: control arm: lower ball joint, was received in early september of 2006. on 09/20/06 the contact tried to schedule a recall repair at 4 separate service dealers, who all asked the contact to call back in two weeks, but would not provide an estimated wait time for service or add the contact to a wait list. when the manufacturer was notified, the contact was informed the vehicle should be parked until repairs were possible. updated 11/30/2006 - *nm

My son was driving a 2002 jeep liberty when the steering wheel jammed on him approaching a curve he slammed the brakes but the vehicle kept skidding until it invaded the other side of the road hit a tree(if not for the tree he would have fallen off the mountain side!!). in no moment did the air bags activate. about 3 or 4 days later i received a safety recall notice f23 - lower ball joints that indicated the ball joints could corrode & separate resulting in a loss of the steering control. i got in contact with the company where they ask for pictures of the accident (which i e-mailed to them) but cannot repair the vehicle (or will forfeit any claims they say)therefore leaving me with no transportation and still having to pay the bank the car loan. i asked the daimler chrysler rep if there was some kind of car assistance program in a couple of occasions and have received no reply plus i have been informed that an appraisal will be done in about 2 weeks from now. is there anyway this process can be sped up or aren't they suppose to lend me a vehicle until this is resolved? *jb

Front ball joints on 2002 jeep liberty failed and stopped car from moving while in motion. front tire fell off and caused damage to front fender . chrysler refused to pay tow and fix front end body work .two infants in the vehicle at time. *nm

Dt*: the contact stated the notice for nhtsa recall# 06v288000 regarding suspension:front:control arm:lower ball joint was received. the vehicle was taken to a service dealer, where the contact was informed that the repair would take 3 days. the dealer subsequently called the contact later, and quoted a longer repair time. the dealer was not able to give an exact time frame.

I have a 2002 jeep liberty limited ed. which i had an accident in last year2006. this accident was due to a recall of the ball joint. i didn't recieve the recall letter until 2 weeks after my accident that made me tottaly unaware of any problems. i turned the accident over to my ins. co. to fight while my car sat at the dealership where i bought the vehicle. accident details: at aprox. 45 mph the wheels locked up due to the ball joint rod rubbing a hole on the inside of the wheel housing bringing the car wheels to lock up. ( any faster the car probably would have flipped. it took 3.5 months of my ins. co. arguing with chrysler over the issue before they accepted responsiblity even though it was obvious fault. my concern now is i went to trade in the car this week and the damage over $2500 majorily reduced the value of my vehicle. (which i did express after the accident) i was offered only$5000 with normal trade in would go for $8000-$9000. ( the low trade in value i was told by the sales manager due to the accident) i feel chryslers delay of fault and non-compensation of vehicle value loss is very poor business, especially them being a large financially stable automotive manufacture dishonest with a middle class chrysler driver/worker. i would like for chrysler to fully handle a failure on there part to compensate for all financial details of my accident. i would like to express one more issue! i feel they did not take any hurry to inform drivers of the serious vehicle issue that could have very easily caused a fatality. date is not exact i need to get it from ins co>

Dt*: the contact stated upon receiving a recall letter # 03v46000 in regards to the front suspension lower ball joints, the dealership was contacted, who indicated there was a waiting list for the required parts to perform the recall repair. after a month, the parts had not arrived yet. the contact was very concerned because the recall clearly established the safety risk involved in the safety defect. updated 11/30/2006 - *nm

Tl*- the contact owns a 2002 jeep liberty. the contact received a recall notice for the lower ball joints in september 2006. the dealer informed the contact they were backlogged, and for her to call back. she called back in january 2007, and was able to have her name put on the waiting list. the dealer stated there were approximately 60 vehicles ahead of her. the vehicle had not been repaired as of 4/12/07. the contact felt that the waiting time for the repair was too long. the vehicle currently had 80,000 miles. there had been no failures to date.*ak updated 05/21/07 *tr

Recall august 6 2006--nhtsa-06v-288-daimlerchrisler recal f23-saw on recall list called dealership they called back cannot do till i get postcard from chrysler-emailed chrysler they said to have them look at because no action is being taken yet.dealership cost 129.00 i have front end pull on right of jeep just started never had problem before and a 4x4 does not get a alignment.let me know please when time permits you to.

Dt*: the contact stated currently no problem is reported with the vehicle. there is a nhtsa recall, #06v288000 on the vehicle regarding the front lower ball joint. the parts needed to repair the vehicle are not available at the local dealership. the manufacturer confirmed the parts are not available.

Dt*: the contact stated no problem had occurred with the vehicle. there was a nhtsa recall, #06v288000 on the vehicle regarding the front lower ball joint. the parts needed to repair the vehicle were not available at the local dealership. the manufacturer confirmed the parts were not available.

Dt*: the contact stated there were no problems with the vehicle. there was a nhtsa recall, #06v288000 on the vehicle regarding the front lower ball joint. the parts needed to repair the vehicle were not available at the local dealership. the manufacturer confirmed the parts were not available.

Dt*: the contact stated there were no problems with the vehicle. there was a nhtsa recall, #06v288000 on the vehicle regarding the front lower ball joint. the parts needed to repair the vehicle were not available at the local dealership. the manufacturer confirmed the parts were not available.

Dt*: the contact stated there was a nhtsa recall, #06v288000 regarding the front lower ball joint. the parts needed to repair the vehicle were not available at the local dealership. the manufacturer confirmed the parts were not available.

2002 jeep liberty sport on 9/13/06 customer son was in a accident customer son stated that the wheel locked up and he couldn't steer. one month later, customer received a recall regarding the lower ball joints. **nar**cc the consumer believed the ball joints was the cause of the accident. *jb

In june of 2006 i had an accident that did not result in injury where my 2002 jeep liberty hit a small pothole and the ball joint came out. i had no clue about the recall so my insurance company paid for the damage and i was charged a $500 deductible. after finding out about the recall my insurance company is now trying to get the reimbursement of fees and has had no luck. i in return ask the dealership that i purchased my vehicle at to please fix the other side so that it would not happen again and they refused saying that there was nothing wrong with the other side and i got nowhere. today my husband was backing out of my driveway and the other side went out. i am having my vehicle towed to the dealership and i am afraid that they are going to give me problems because the recall is not in effect until later in this month. *jb

Recall 03v46000; parts are still not available to repair jeep liberty. it has been eight (8) months. *ak

Received safety recall c36 notice one year ago, but dealership still has not scheduled me for an appointment. i have made two appointments with them but the dealership has cancelled both, they claim that they do not have the parts from the manufacturer. now i have received safety recall notice f23. i want these taken care of as soon as reasonably possible, but the dealership is unresponsive. *tr

Tl*the contact owns a 2002 jeep liberty. the contact received a recall notice in september of 2006 in regards to the lower ball joints. since that time, she has called multiple dealers in her area in an attempt to schedule a recall repair. as of july 5, 2007, none of the dealers have the part needed for the repair. the current and failure mileages were 50,000.

Dt*: the contact stated the dealer was unable to perform the recall work #06v288000 regarding the suspension lower ball joints, because the replacement parts were unavailable. the contact notified the manufacturer, who provided no assistance. updated 12/1/20006 - *nm

Dt*: the contact stated while backing out of the garage at 5 mph, the left front lower ball joint fractured and the left front wheel separated from the vehicle without warning. the vehicle was towed to the dealership for further inspection. a nhtsa recall, # 03v460000 was performed on the vehicle concerning the suspension; however, the recall did not remedy the problem. the dealership would not offer a second repair under the recall. the consumer stated he hit his head on the door. updated 09/06. *jb

Dt*: the contact stated as the vehicle was turned into the driveway at 2 mph, the front right bearing fractured and punctured the front right tire. the service dealer and manufacturer were not contacted.*ak

Dt*: the contact stated the front driver's side wheel detached while stopped at a stop sign. the vehicle was towed to local mechanic. upon inspection, a mechanic determined the front driver's side ball joint detached. an nhtsa recall, # 03v460000 was performed on the vehicle concerning, the suspension: front: control arm: lower ball joint in august 2004 however, the recall did not remedy the problem. the dealership would not offer a second repair without charge under the recall.

There had been some occasional front end squeaking but not enough to take notice. several weeks ago i was informed by my mother that certain jeeps had been recalled. we went to jeep's website put in the vin as the page requested and were unable to find a record. one saturday morning i called a local jeep dealership to ask if i could bring it in and have them check it. the dealership said that it would not do any good because jeep had not released any information about the recall and that i would have to wait until early september and a letter would be sent advising of the recall. sunday, august 20, 2006 i was taking our daughter to work and heard an awful thud and the jeep lurched to a stop. i had to leave it in the middle of the street and use our other vehicle to take our daughter to work. when i arrived home, my partner told me that she contacted her brother and he said it sounded like it was the ball joint. i tried to move it and the ball joint broke and damaged the tire and the grey material over the tire. i contacted jeep's headquarter as well as a local dealership and it was at that time that we were informed that this vehicle had been recalled and repaired in march of 2004 (it was a ball join issue at that time as well). this was not reflected on our carfax report. *jb

Consumer requesting reimbursement for the towing cost associated with the failure of the ball joints. *ts *nm

Took my vehicle to the dealership to get oil change, tires rotated, and the 23 point inspection. told them at the time of the noise vehicle was making. ended up having to replace the front two tires and paying to get them balanced and aligned as well. was told that if the noise continues to bring it back. sounds and noise got worse over the next day so took it in the following day. was told that the problem was the ball joints that are on recall and so all they would need to do is replace those and there would be no costs. i was then told that the kits were not working and they had tried two different ones from two different dealerships. i was then told that to make them work they would need to replace the steering knuckles and it would cost me about $800 to get this done. i refused to pay for this when the steering knuckles were not damaged and the ball joints were the manufacturers mistake, so they needed to find some ball joints that worked or fix the problem. i was then told today that they were sent the steering knuckles and the ball joints worked with this replacement and they would give me a discount of $628, of which i can't afford. the manufacturer will not talk to me and the customer service is like talking to an automated answering service. the manager at the dealership is to call me in the morning if he could do anything else for me, which does not look promising at all. my issue is i should not have to pay for a part that was not damaged just so the recalled parts of ball joints can fit on my vehicle that they were originally supposed to fit. *jb

I reported a noise during operating my jeep liberty, ltd. 4 wd over bumps and turns. i purchased the vehicle with 5 miles on 8/13/2002. 3/21/2003 at 11638 miles, the service shop made a warranty claim - lubed the bushings. 4/28/2003 at 12932 miles, the service shop made another warranty claim -sleeve & strap was replaced. 2/9/2004, at 25045 miles, the service shop made yet another warranty claim -replaced the sway bar bushings & links. i also had lower ball joints replaced for a recall. 4/16/2004, service shop repositions the ft shield at ft suspension. the noise never went away. at the service shops advice, i needed to bring it in if the noise became worse. yeah right! two other mechanics suggested steering/suspension related. on 4/09/2006, i had my car inspected by the dealership service once again for the worsen noise. the service team replaced the rear center ball joint at a cost of $276.17 and returned my vehicle. with my warranty running out, the service team has supposedly found more serious part changes, of course. on 6/15/2006, the service team replaced the lower ball joint due to wear and repaired a leak in my tire at the cost of $224.05. i also have noticed vehicle pulling to the right. in addition to having paid for services with my warranty still effective, i have further developed other serious car issues. i have a leak in my rear differential and my brake light & abs lights are on. i had to stop at a service station to fill my tire from 10 psi! although the service department would like me to bring back my car, i do not believe they have the experience for a fourth visit. on my last trip to the dealership, i had requested that if there are any parts replaced to please save the old part. upon my pick up of the vehicle, i did not receive these parts. i have purchased an extended warranty end of july for 1,600.00 just in case. *nm