Problems with 2013 Jeep Grand Cherokee ELECTRICAL SYSTEM

Tl* the contact owns a 2013 jeep grand cherokee. the contact received notification of nhtsa campaign number: 17v435000(electrical system); however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the contact called nemer dodge chrysler jeep ram (728 quaker rd, queensbury, ny 12804) and was informed that the part to do the repair was unavailable. the manufacturer was not made aware of the issue. the vin was not available. the contact had not experienced a failure. *tt *tr

The alternator failed to charge and eventually smoked and almost caught on fire. this was during driving. no warning prior to this event. had to replace alternator via personal mechanic.

The tipm failed on the vehicle while driving down the road bringing the vehicle to a sudden stop. all functions in the car were halted. this resulted in stranding my teenage daughter in the middle of a busy road in a very dangerous situation. after being towed to the dealership they informed me that it would cost me $1349.36 to replace the faulty tipm. numerous research into this problem reveals many similar problems with the tipm from jeep which could likely to result in serious safety related problems not to mention very costly repairs. this problem should be addressed further.

Tl* the contact owns a 2013 jeep grand cherokee. while driving 30 mph, the engine stalled and all the warning indicators illuminated on the instrument panel. the vehicle was towed to south county dodge ram chrysler jeep ram (7127 s. lindbergh blvd, st.louis, mo 63125) where it was diagnosed that the electro hyudraulic steering failed and needed to be replaced. the vehicle was currently at the dealer waiting to be repaired. the vehicle was previously repaired per nhtsa campaign number: 14v634000 (electrical system). the manufacturer was notified of the failure and referred the contact to nhtsa. the failure mileage was unknown.

I have received a safety recall notice for my vehicle which explains that there is a defective part that would impose a hazard to myself and other occupants safety and that it is extremely important to take steps to repair my vehicle, however the manufacturer has no current remedy since there are no parts available and cannot provide me with a specific date for when the parts will become available. i do not feel safe driving the vehicle and feel that the manufacturer should provide a safe vehicle replacement untill they are able to replace the defective part(s)

Hi on september 8, 2017, while driving my bus quietly, i feel a strange noise in my bus jeep, suddenly warmed up, they turned all the lights on the panel and went out , we called the service of crane, to take it to the dealer triangle in mayaguez, p.r. when i go to the dealer, they notify me that my jeep has an alternator recall (which i never received a notification, since the dealer has my wrong address in his record). the dealer notifies me that they do not have the piece in the warehouse and that they have to order in florida and that it will take maybe two weeks. my husband, mr. hector caban seeing that this situation was going to become a little difficult decided to rent a a car at allied car. we paid $656.70 in car rental. the dealer promised to give me a car and at this moment october 26, 2017 nothing happens. currently, i am resident of puerto rico and in this process hurracaine maria arrives in puerto rico on september 20, 2017. actually the dealer inform to me that they have no lights no system and they cannot fix my bus promptly. actually they inform to me that my alternator are in the docks in san juan, pr and these trucks are confiscated by fema, since the priority is to take the trucks with food and water to distribute to the victims of hurracaine maria. i need to resolve this situation, and the dealer has taken too long to resolve this, they are very negligent and not at all empathic with this. this recall was in june, why i was never warned, this situation could have been avoided if i had been contacted via cell phone or email. this situation would not have come so far, if they had been efficient. in the midst of this catastrophe i find my hands tied, frustrated and i do not know what to do. the triangle dealer in mayaguez and his manager mr. ismael medina has made no effort to resolve this issue, his customer service is terrible.

My jeep has repeatedly shuttered and stalled when starting, both before and after the tipm recall was serviced. the locks also pop on and off repeatedly and won't stop. the rear tail light bulbs have had to be replaced multiple times (in excess of 4 times). there is also a long groan that happens when idling and sometimes when driving. the car has been unable to start properly and shakes violently before just completely shutting itself off without prompt. i have asked jeep about it 3x and they have done nothing to assist other than perform the recall after making me wait several months for the parts.

Tl* the contact owns a 2013 jeep grand cherokee. while driving approximately 45 mph, the vehicle stalled and the battery warning indicator illuminated. the driver coasted the vehicle to the side of the road. the vehicle was towed to the contact's residence and later towed to national dodge (223 n marine blvd, jacksonville, nc 28546, phone: (910)347-3777). the vehicle was not diagnosed or repaired. the vin was included in nhtsa campaign number: 17v435000 (electrical system). the manufacturer was made aware of the failure and informed the contact that there was no part available for the repair. the approximate failure mileage was 100,000.

Driving home from work on friday evening of labor day weekend (9/1/2017) the check engine light in my vehicle went on. i took my car to a good year dealership in town. they told me my alternator was going out and needed to be replaced. they were not aware of any recalls on that vehicle at that time although, i do think one existed. when i contacted jeep about this the following week they indicated a recall was in place and i needed to submit a form for reimbursment. i have checked with jeep several times and they indicated that they have the necessary paperwork but will not be issueing refund checks until 2018. this is five months after i have incurred the expense and submitted a request for reimbursement.

Tipm failure. car will not turn over. fortunately, i haven't discovered what else is failing in the power module, but does someone have to get seriously hurt or killed to get this recalled?

Stalling and failing to start (starter keeps cranking but never turns over)leaving me stranded

Alternator caught fire, heavy smoke minutes after the battery warning light illuminated on dash. was able to contain fire to alternator with water hose. multiple electrical problems now noted in car, unable to shift from park, car will not start. car also stating "push clutch to start" on dash, vehicle does not have a clutch

Tl* the contact owns a 2013 jeep grand cherokee. while driving 35 mph, the vehicle began to lose power and an abnormal noise was heard. the contact also smelled a burning odor. the vehicle was taken to a local dealer (sunland park dodge chrysler jeep ram, 950 crockett street, el paso, tx 79922) where it was diagnosed that the alternator failed and needed to be replaced. the vehicle was not repaired due to the parts not being availble. the contact received notification of nhtsa campaign number: 17v435000 (power train). the part to do the recall repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the local dealer was contacted and confirmed that the parts were not available for the recall remedy. the manufacturer was not aware of the issue. the failure mileage was approximately 35,700. vin tool confirms parts not available. *ln updated 7/25/18*jb

As the vehicle is parked, it does not matter for 5 minutes or 5 hours, when the start button is depressed the engine turns over, but does not start. when attempted a second time, it will turn over continusly for 20 seconds, and fail to start. the problem my persist for many attemps, or may rectify its self and start.

While driving my 2013 jeep grand cherokee on a busy 4 lane highway my alternator failed, resulting in the engine stalling. i had no steering, no brakes, no control over the car whatsoever. fortunately i was going up a hill and the car came to a stop without anyone being injured! i could have been killed. the dealer is saying that recall p60 - which covers exactly what happened to my car - does not cover my car because i have a 180 amp alternator instead of a 160 amp, which is covered by the recall. how can chrysler group limit the recall by the amps when clearly this is what happened to with my 2013 jeep grand cherokee??

Tl* the contact owns a 2013 jeep grand cherokee. the contact received notification of nhtsa campaign number: 17v435000 (electrical system). while driving 45 mph, the battery warning indicator illuminated and the vehicle stalled. the contact stated that the vehicle was taken to astorg dodge chrysler jeep (1501 7th st, parkersburg, wv 26101, (304) 485-8585) to be diagnosed. the contact was informed that the alternator needed to be replaced; however, the part to do the recall repair was not yet available. the vehicle was not repaired. the manufacturer was contacted. the approximate failure mileage was 42,004. the vin was not available.

I smelled something burning while idling at a stop, and then the alternator began making a whining noise after vehicle began moving and vehicle began throwing codes (check park assist) . after shutting car off it wouldn't start again. replaced alternator, battery, ground straps and car would then start but continued givng off codes and wouldn't run right. (wipers coming on by themselves, etc.) had to have the car towed to the dealer, who replaced the computer but charged me $600 and denied it was related to the alternator. recall notice then received for alternator, but i'm now out $1,244.21 for alternator, battery, ground straps, tow and computer. parts not available by jeep to fix the problem for this recall. have submitted receipts to jeep but don't know what will be covered since dealership refused to fix computer as a related expense to the alternator.

My jeep had the fuel pump relay changed to an external type as part of previous recall nhtsa 15v-115. i'm not sure of the date as it was done prior to us buying the vehicle. the new external relay started to fail in july 2017. in heat soaked conditions, the relay would fail to activate. the only time this occurred was during engine start while being stationary in a parking lot. the engine would start then stall within five seconds. i replaced the relay and tested the old one. when the old relay is warm, i verified that it doesn't activate 100% of the time. the relay part number is g8jn-1c6t-f-r-dc12. we never had a failure when the vehicle was in motion. i'm submitting this complaint so nhtsa has awareness of the relay that was installed. it is not a robust relay which may have other failure modes.

Will not start. keep pressing and trying and finally will start after a couple of tries. does attempt to turn over but will not start. dealership cannot find anything wrong. car was always in park and stationary. seems to happen after trying to restart after short periods of time.

Tl* the contact owns a 2013 jeep grand cherokee. the contact received notification of nhtsa campaign number: 17v435000 (electrical system). the parts to do the repair were unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the contact called valley chrysler dodge jeep at (540) 213-8800 (320 lee jackson hwy, staunton, va 24401) where it was confirmed that the parts were not available for the recall remedy. the manufacturer was notified of the issue and was not able to confirm when the parts were to become available. the contact had not experienced a failure. vin tool confirms parts not available/parts distribution disconnect.

My car is currently at 76k miles. since around 20k miles, my car has had issues with starting that happens intermittently, slow/no response from push button start, slow/no response with smart entry system when locking/unlocking doors. all of these issues are very intermittent. to go into more detail about the starting issue, the car would start completely, but then shortly after the rpm would drop to 0 and the electrical components would stay on. when trying to push the start button again, it would try to crank for 15 seconds. it's necessary to completely power off the car to properly start the car. sometimes the issue presents itself immediately after. these issues happen with both key fobs even after switching to fresh batteries. i've taken it to jeep dealership 4-5 times with no resolution. they have replaced the fuel pump relay twice for attempt to resolve starting issue. they were never able to duplicate or no codes would present themselves. i have strong suspicion of the tipm (totally integrated power module) failing, which is approximately $1200 to replace. even though i have the extended warranty, jeep will not replace until duplicated. i even left the car at jeep for a week one of those visits. the issues happen almost every other day or on a very bad week, every day the car is used. jeep customer service is very poor and i've been stuck with this issue for way too long. the starting issue even happened today, twice.

My jeep was recalled for alternator diode thermal fatigue. i received notice in july 2017. as of november 15th 2017 parts still not available ( 5 months ). unacceptable as car could stall at anytime due to this failure. fca needs to affect repairs now! recall #t36

I was driving my vehicle, when all of the sudden the vehicle's display panel started to flash various messages (i.e. park brake assist, safety belt, battery, etc.). while this happened, the vehicle began to loose power and i was able to cruise slowly into a parking lot, in which it crept into a complete stop. i turned off the vehicle and attempted to turn it back on and it would not crank nor would any lights turn on. i had a friend try and jump the vehicle but it would not hold a charge, and there was an electrical smell coming from the alternator. the vehicle was then towed and brought to a jeep dealership, were they had diagnosed that the alternator was bad and needed to be replaced.

June 16, 2017 - vehicle was in motion being driven on city street. day earlier, the vehicle's "check engine light" appeared. brought to mechanic who initially diagnosed as an evaporator/ vacuum sensor failure. next day, dashboard began to display other warning lights in rapid succession which was then followed by loss of a/c and within minutes stalled. turned off roadway just before suffering complete loss of power in office parking lot. vehicle towed to mechanic shop who performed test and declared alternator failure which is being replaced. description similar to recall announced in october 2014- nhtsa reference #14v634000.

Tl* the contact owns a 2013 jeep grand cherokee. the contact received notification of nhtsa campaign number: 17v435000 (electrical system); however, the parts to do the repair were unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the dealer (napleton ellwood city chrysler dodge jeep ram, 1000 lawrence ave, ellwood city, pa 16117) was contacted and confirmed that the parts were not available for the recall remedy. the manufacturer was contacted at 800-853-1403 and was not able to confirm when the parts were to become available. the contact had not experienced a failure. vin tool confirms parts not available.

Tl* the contact owns a 2013 jeep grand cherokee. the contact received notification of nhtsa campaign number: 17v435000 (electrical system). the parts to do the repair were unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the contact called napleton ellwood city chrysler dodge jeep ram (1000 lawrence ave, ellwood city, pa 16117 (724) 302-0460) where it was confirmed that the parts were not available for the recall remedy. the manufacturer was notified of the issue and confirmed that parts were to become available in january of 2018. the contact had not experienced a failure. vin tool confirms parts not available/parts distribution disconnect)....updated 11/21/17 *bf updated 7/20/18*jb

Tl* the contact owns a 2013 jeep grand cherokee. while driving approximately 30 mph, the vehicle made a strange high pitched noise. afterwards the vehicle's power suddenly failed. the contact was able to pull the vehicle over to the side of the road and noticed smoke underneath the hood. the contact opened the hood and noticed a burning odor. the contact had the vehicle towed to the dutch miller jeep dealer where it was diagnosed that the alternator failed and caused the battery to burn out. the alternator, battery, and circuit board needed to be replaced. the vehicle was not repaired. the manufacturer was made aware of the failure and informed the contact that there was a recall for a different model alternator. the approximate failure mileage was 110,000. updated 07/13/17*lj *cn

Tl* the contact owns a 2013 jeep grand cherokee. while driving 65 mph, the vehicle stalled without warning and restarted independently. the vehicle was diagnosed as having a tipm failure. the manufacturer was made aware of the failure. the failure mileage was 129,704.

While driving on a city street, all indicators illuminated on the dash & the windshield wipers came on. the vehicle stalled and would not start back up. jeep was towed to the owner's home. mechanic found faulty alternator. car still did not start with replacement alternator. the computer was faulty as well. after nearly 4 months of repairs, the wiring harness was replaced, new computer installed, and the new alternator, the vehicle started. currently, the car creates a strange noise while driving & it struggles to start. no recall was listed to this specific vin until 2 days after getting the car back from the shop (only on the mopar & nhtsa site.) (17v-435)(t36). owner has not been notified of the recall.

I have a 2013 jeep grand cherokee limited with only 54,248 and the alternator all of sudden started smoking, however, this jeep is not on any previous recall. i was heading home from work. burnt smell, siren noise, and the battery light came on. i made it home and called the jeep dealership. my husband said its a bad alternator.

My jeep was started to make a whining noise after leaving a parking lot, later on there was a burning smell coming from engine, toward coming home automatic wipers came on even while it was not raining. next day jeep would not start nor where there any lights on dash/overhead. looked up nhtsa and realized others had similar situation with alternator recall, only to find out my jeep was not covered even when other same/make/model/year were covered. i called jeep and they said i had different alternator, but i had same problem/issue, not far to be not covered. total bill $2k for alternator/battery/starter/towing and computer fix. not to mention i didn't have use of jeep for days while it was getting fixed. i was lucky i didn't have accident, which could have happened not knowing what was going on at time and could you imagine jeep dying on highway. jeep has no clue what is causing this to happen, nor being fair to all consumers, leaving them stranded and broke.

Tl* the contact called on behalf of her daughter who owns a 2013 jeep grand cherokee. the contact stated that while attempting to park the vehicle, the vehicle stalled without warning. the contact stated that the vehicle also experienced an intermittent failure to start. the vehicle was taken to (acadiana dodge chrysler jeep ram fiat 1700 sw evangeline thruway, lafayette, la 70508) where the totally integrated power module (tipm) and the fuel pump relay were replaced on multiple occasions however, the failure persisted. the vehicle was included in nhtsa campaign number: 19v813000 (electrical system) however, the parts for the recall repair was not yet available. the manufacturer was contacted and informed of the failure. the approximate failure mileage was 67,000. vin tool confirms parts not available. (recall related incident) ts

Used factory auto start and the alternator shorted causing the engine computer to burn out and possible the fuse box as well. car would not start and must be towed to mechanic. luckily we weren't in the car when it started smoking up.

Alternator failed at 35118 mi. had in repair twice for issues when driving. loud whine, burning smell and smoke reported. first time dealer keep car for overnight and said they could find no issue even though they had smelled the burning smell too. second time they told me it was my alternator. they replaced the alternator, i picked up the car, drove 2 miles and the battery light came on. i returned immediately and they kept the car for 3 more days. the failed alternator had "arced" to the power train, and then that had to be replace too (that under warranty thank goodness). but alternator was replaced for $1000 out of my pocket even though very low mileage because was over 3 yr warranty period. in researching how could this have happened so early, i found that the 160 alternators from the same period had been recalled, but the 180's are not (at least not yet....i am hoping to help initiate another recall since i see online that others who have this model and year and 180 alternator have had same issues as me). i was encouraged by fca customer care to file a petition for reimbursement, and have just heard from them that they have declined it since my vin isn't included in the recall. to be specific about the episodes, i was driving both times that this occurred. both times i had just started to drive and the car made a loud whining noise that lasted for a bit, and increased on acceleration, and quickly i could smell something like burning rubber and see smoke. i was afraid the car was going to stop suddenly because it started to be jerky, and when i came to stop light it seemed like it was going to stall. but it kept going, and i drove straight to the dealer both times.

Dash indicator lights and wipers come on randomly while driving. vehicle won't start on multiple occasions after shutting off. tachometer and analog temp gauge are approx. 90 degrees off.

As i was driving the car shut off and power steering went out. i barely made it safely to my destination. we called our jeep dealer and there were a few recalls. we were able to get the jeep to the dealer. they told me it was the alternator and battery. there is currently a recall on the alternator for the 2013 jeep grand cherokee (p60/nhtsa 14v-634); however, they claim that my 180 amp is not covered. what i experienced is exactly like the description of this recall. luckily i was driving when this occurred, because i don't think my wife would have been able to control the vehicle to a safe stop. they are not honoring the recall to replace my parts. more importantly, they are not including my vehicle in the recall because its 180 amps; however, this is a tremendous risk to any owners of this vehicle and i was not notified. i discussed this at length with fiat chrysler automobiles (fca) on 03/02/2017. i spoke to customer representative ramario and nicole.

There is a current chrysler recall out right now (below). p60 - safety recall - alternator / 2011-2014 (lx) chrysler 300, (ld) dodge charger, (lc) dodge challenger, (wd) dodge durango and 2012- 2014 (wk) jeep grand cherokee my alternator burned up and the whole jeep was dead randomly one morning emitting smoke under the hood and throughout the cabin. i turned it on and heard a whining noise which then stopped and then smoke just coming out of the alternator. i read the recall and it only applies to the 160 amp alternators. according to my vin, i have the 180 amp alternator and i feel this recall applies to the 180 amp alternators as well but it isn't listed. i had to get it replaced and ended up spending over $900 on something i think should have been part of this particular recall given the specifics of this recall and the matching symptoms of my burnt up alternator. thank for any information you can provide.

Low battery light came on while driving 35 mph, and two miles later the majority of dashboard lights came on. simultaneously, a constant beeping began and wipers turned on. the scary part is that within seconds, i lost power steering and brakes did not work correctly. the road i was driving was precarious, windy, and did not have a shoulder. i continued at minimal speed around the curves for less than a mile, looking for a safe place to pull over. very soon, the car accelerator stopped and the car died. i managed to pull the car onto the side of the road (took effort without power steering). terrible and sudden experience. not enough warning to get the car serviced before complete electronic and vehicle shutdown occurred. thankful that no other vehicles were around during the incident, as i am confident i did not have safe control of the vehicle during this time. towed vehicle to safety. mechanic tested and discovered that alternator fully shorted and battery was completely dead (unable to recharge).

Tl* the contact owns a 2013 jeep grand cherokee. the contact stated that an unknown warning indicator illuminated on the instrument panel while driving 15 mph. the contact drove the vehicle to lithia chrysler jeep of reno (3223 mill st, reno, nv 89502) and was informed that the alternator was the cause of the failure. the contact stated that the failure was repaired. . the manufacturer was not notified of the failure. the approximate failure mileage was 34,000.

Tl* the contact owns a 2013 jeep grand cherokee. while driving 35 mph, the vehicle stalled and the check engine warning indicator illuminated. the vehicle was able to restart on the first attempt; however, the failure recurred. the vehicle was towed to an independent mechanic where it was diagnosed that the alternator failed. the vehicle was not repaired. the vin was not included in nhtsa campaign number: 14v634000 (electrical system). the manufacturer was not made aware of the failure. the failure mileage was 85,000.

Tl* the contact owns a 2013 jeep grand cherokee. the contact stated that the check engine warning indicator illuminated. the vehicle was serviced per nhtsa campaign number: 15v115000 (electrical system), but the remedy failed to repair the vehicle. the manufacturer was not made aware of the failure. the failure mileage was 137,000.

Total failure of the alternator at 65k miles resulting in no electrical response from the vehicle.

The tcs and check engine light came on dashboard along with the wiper blades begin moving even though the wiper blade control switch was in the off position. every button, horn, and the wiper blade/ turn signal control arm on the steering column will not work. fuses appears to not be blown. nothing with turn off the front wiper blades. all other electrical buttons and the dashboard cluster works with no mal function. the hazards work fine as button is below radio and not on steering column. this brings safety question of no turn signals at night and possibly airbag might not deploy if rest of the electrical switches and buttons are not functioning on the steering column only. this happened initially in motion on a city street after getting off a highway and turning into a parking garage. millage is between 116000 and 117000 miles.

Tl* the contact owns a 2013 jeep grand cherokee. while driving 65 mph, the vehicle stalled, all the warning lights illuminated, and the seat belt malfunctioned. the vehicle veered off the roadway and struck the guardrail. there were no injuries and a police report was not filed. the contact stated that the failures were persistent and occurred without warning. after a few minutes, the contact was able to restart the vehicle and drove to the closest dealer for assistance out of the seat belt. the contact stated that the engine revved. the vehicle was then towed to a local dealer where it was diagnosed that the totally integrated power module malfunctioned. the vehicle was not repaired. the manufacturer was notified of the failures. the vin was invalid. the failure mileage was approximately 100,000.

Tl* the contact owns a 2013 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v879000 (electrical system, interior lighting) and stated that the part needed for the repair was not available. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. part distribution disconnect.

Tl* the contact owns a 2013 jeep grand cherokee. the contact received a recall notification for nhtsa campaign number: 15v115000 (electrical system) in april of 2016. the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer informed the contact that she had to remain on the waiting list or contact another dealer. she contacted another dealer and was informed that there was a back order on the part and she had to be placed on the waiting list. the contact had not experienced a failure.

Tl* the contact owns a 2013 jeep grand cherokee. while driving at an unknown speed, a burning odor and smoke were present inside the vehicle. the roof paint began to bubble and melt. the fire department extinguished the flames. there were no injuries and a fire report was not filed. the cause of the fire was not determined and the manufacturer was not notified of the failure. the failure mileage was 35,450.

Tl* the contact owns a 2013 jeep grand cherokee. the contact stated that the vehicle failed to start in the morning without warning. the contact attempted to jumpstart the vehicle and noticed a burning odor. the battery head started to smoke, but there was no fire. the vehicle was towed to a local dealer for diagnostic testing. the contact had not heard from the dealer. the manufacturer was not made aware of the failure. the failure mileage was 35,000.

Tl* the contact owns a 2013 jeep grand cherokee. the contact stated that while driving at approximately 50 mph, the vehicle stalled without warning. the vehicle failed to restart and was towed to the dealer. the vin was included in nhtsa campaign number: 15v115000 (electrical system) however, the dealer declined to repair the vehicle under the recall. the vehicle was repaired. one month after the vehicle was serviced under the recall but the failure recurred. the vehicle was towed to a different dealer, who stated that the fuel pump relay failure consequence was not related to stalling. the dealer declined to provide a rental vehicle. the vehicle was in the process of being repaired. the manufacturer was notified of the failure. the approximate failure mileage was 53,000.

Tl* the contact owns a 2013 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v879000 (electrical system, interior lighting). an appointment was scheduled, but the dealer indicated that the part was not available after the contact waited the entire day. the contact was unable to determine when the manufacturer would supply the parts to the dealer. the manufacturer was unable to provide a specific time frame to supply the part to the dealer. the contact had not experienced a failure. vin tool confirms parts not available.