Problems with 2012 Jeep Grand Cherokee ELECTRICAL SYSTEM

Tl* the contact owns a 2012 jeep grand cherokee. the contact received notification of nhtsa campaign numbers: 15v115000 (electrical system) and 15v879000 (electrical system , interior lighting) however, the parts needed to perform the repairs were unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. the manufacturer was notified of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

Total power loss in cabin and engine, unable to open passenger doors from inside. the vehicle would not start and there was a burning circuit smell emitting from under the tipm. aaa tried giving a jump but the vehicle would not turn over even though temporary electrical power had been established while connected to aaa power source. electrical power was lost upon disconnect from aaa source. dealership determined that the problem was alternator failure which resulted in subsequent damage to the vehicles battery and connecting cables. dealership also determined that the burning smell emitted from the battery. *tr

My 2012 jeep grand cherokee encountered the same problem as stated in the chrysler recall p54, which is the recall for 2011 jeep grand cherokee. the engine would stall while driving, and it also encountered not start problem as well as the not start on the first attempt problem. even the car could start, the engine would stall again shortly. the problem is resulted from the faulty tipm, which is the same on both 2011 and 2012 model. however, only the 2011 grand cherokee is being recalled. so i urge chrysler to initiate a recall on the 2012 model as well. *tr

Around sep of this year chrysler notified me of two recalls on my jeep grand cherokee; p36 / nhtsa 14v-391 (sun visor wiring) and p14 / nhtsa 14v-154 (brake booster corrosion).. when i contacted the local dealer they told me to wait until oct as the manufacturer didn't have parts available. i contacted the dealer, planet jeep in flagstaff, az on 10 oct and was told chrysler was rationing parts and that they would place me on a list. i've been in that virtual queue waiting on parts since 10 ocvt 2014 and every time i call the dealer i'm still on the list. i contacted chrysler to complain about the poor service as i've been waiting for parts to fix safety problems for going on three months. i've been through several recalls over the past 40-years and have never experienced an excessive delay like this. it is actually easier to get my mercedes benz repaired and the nearest dealer is a 2 hour drive from hear. chrysler has demonstrated a lack of concern and no sense of urgency to correct two safety issues with my vehicle. their advise to me was to continue contacting my dealer to ensure i'm still on the waiting list. *tr

Tl* the contact owns a 2012 jeep grand cherokee. the contact received a recall notification for nhtsa campaign number: 14v391000 (electrical system) and stated that the part was not available to perform the recall repair. the manufacturer was not notified. the contact had not experienced a failure.

Battery light came on after approximately 5 miles of driving after starting the car, on 10/5/14. this pattern continued for two days, and on the morning of 10/8/14 the car stopped running completely while i was pulling into the parking lot of the auto shop to have it looked at. while driving, i lost power steering and abs before the car stalled completely a few moments later. i had to have the alternator replaced with only 50,000 miles on the vehicle. several days later i learned of a new recall on chrysler vehicles due to alternator problems, and today i learned my vehicle was not a part of this recall because i have a 180 amp alternator, and those recalled were 160 amp. i am choosing to report this incident because i believe the failure of my alternator could have caused serious injury to myself or other drivers if i had been traveling at high speed when the battery died, and i believe the 180 amp alternators should be investigated for a possible recall. *tr

Tl* the contact owns a 2012 jeep grand cherokee. the contact received recall notifications for nhtsa campaign numbers: 14v154000 (service brakes, service brakes, hydraulic) and 14v391000 (electrical system: wiring). the parts needed to repair the vehicle were unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not notified of the issue. the contact had not experienced a failure.

Sudden unexpected stop avoiding hitting another car, front left and right seat safety belts failed to lock. after several test back seat safety belts also failed. windows and door safety electrical safety lock did not operated ( 2 times replaced). *tr

My wife was driving the vehicle when all of the sudden the engine started to rev and would not shift up or down. she could only go maybe 20 mph - people passing and honking on a 4 lane road. she found an area and pulled off the road into a retail parking lot. she put the car in park and then shifted back into drive and the issue continued as the car moved but the engine rev'ed without shifting to the next gear. she put the car in park and called the local dealer, where she was told to call chrysler road side assistance and have it towed in. the dealer took a look at it the next day and could not make it happen again. they said they re chipped it i believe(reset the electronics). this same issue happen again approx. 30 days later and it was towed in and they could not find any issue. they said we had to take the vehicle back and there was nothing they could do. we have had the vehicle towed twice now both in the morning taking our daughter to school. we cannot trust this vehicle and are looking at selling it. that is what the dealer suggested as well. *tr

Tl* the contact owns a 2012 jeep grand cherokee. the contact received a notification for recall nhtsa campaign number: 14v391000 (electrical). however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. the manufacturer was not aware of the issue. the contact had not experienced a failure.

Car would not start on first attempt. this occurred everyday for 3 days at which point i brought it to the dealership for service. the problem was an issue with the fuel pump related to a faulty tipm. the part was replaced by the dealership at no charge. *tr

Tl* the contact owns a 2012 jeep grand cherokee. the contact received notification of nhtsa campaign numbers: 14v391000 (electrical system) and 15v115000 (electrical system); however, the part to do the recall repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not notified of the issue. the contact had not experienced a failure.

Tl* the contact owns a 2012 jeep grand cherokee. the contact received notification of nhtsa campaign numbers: 14v154000 (service brakes , service brakes, hydraulic) and 14v391000 (electrical system) however, the part to do the repairs were unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. the manufacturer was not made aware of the issue. the contact had not experienced a failure.

Tl* the contact owns a 2012 jeep grand cherokee. the contact stated that the vehicle stalled and the contact had to merge over to the side of the road to restart the vehicle. the vehicle was taken to an authorized dealer more than twice and they indicated that the part needed was not available to repair the vehicle. the contact indicated that months later a notification was received for nhtsa campaign id number: 15v115000 (electrical system) and stated that the part was not available for several months. the dealer did not provide a specific date for when the part would become available. the manufacturer was contacted and could not provide an estimated date for when the vehicle would receive the recall repair. the failure mileage was not available.

Tl* the contact owns a 2012 jeep grand cherokee. the contact received notification of nhtsa campaign numbers: 14v634000 (electrical system) and 15v115000 (electrical system); however, the part needed was not available within a reasonable timeframe to schedule the recall repairs. the dealer did not provide a specific date for when the part would become available. the manufacturer was contacted and could not provide an estimated date for when the vehicle would receive the recall repair. the contact had not experienced a failure.

The car started to make loud, whining noise on 9/5/14 when it was taken to fields jeep, glenview, il to be checked up. 2 mechanics check the car and told it was safe to drive. due to the lack of interest or unprofessional staff, the car was not taken immediately to service even though it was apparent that it was dangerous to drive. the service was scheduled for 9/15. the alternator failed and the car stalled on 9/12/14 at the garage and the car was towed to fields jeep. the fields jeep service was reckless - recall was announced on 10/16/14. *tr

The totally integrated module went bad 3 weeks after purchasing vehicle. *tr

In september we were placed on a waiting list to have the repairs made with the recall p36/nhtsa 14v-391. as of today we are 42 on the waiting list at this one dealership in paducah ky. chrysler is not sending the parts to the dealership to make the repairs. this is the same as the other recall we received p14/nhtsa 14v-154, we have been on that recall list since 05-01-2014. the dealership said they have only received 6 parts since may to make the repairs. we are 12 on this list and winter is approaching and the recall is associated with freezing brake boosters. *tr

Tl* the contact owns a 2012 jeep grand cherokee. the contact received a notification of nhtsa campaign numbers: 14v154000 (service brakes, service brakes, hydraulic) and 14v391000 (electrical system). the contact stated that the parts were not available. the dealer did not give a specific date for when the parts would become available and informed that contact was 450th on the waiting list. the manufacturer was made aware of the delay. the contact did not experience a failure.

Tl* the contact owns a 2012 jeep grand cherokee. the contact stated that the push button start hesitated at times. after a second attempt, the vehicle was able to start, but the failure progressed without warning. the contact also stated that there was excessive fog and that the vent controls were not functioning properly. the failure was reported to the dealer and they were not able to replicate and diagnose the failure. the dealer indicated that they performed the repairs for nhtsa campaign numbers: 14v391000 (electrical system) and 14v634000 (electrical system), but provided no confirmation. the dealer only stated that these two of the four recalls were performed and that they did not know when the other two recalls would be performed. the contact received notification of nhtsa campaign numbers: 14v154000 (service brakes, service brakes, hydraulic) and 15v115000 (electrical system) and the dealer did not give a specific date for when the parts would become available. the manufacturer could not provide an estimated date for the two recall repairs. the failure mileage was not available. ma 10/5 updated 11/07/2017*cn

I did not have an actual incident with the vehicle - my complaint is about the lack of action for certain recalls. i received a recall notice on august 22, 2014 stating that the brake booster on my vehicle may prematurely corrode and ingest water. if the water freezes, the driver may have to apply force which may slow the driver's brake reaction time and cause a crash without warning. quite a frightening scenario. i called my jeep service center and they told me that the repair part for this recall is on backorder due to a parts shortage. i was asked to be put on a list and they would call me when the part arrives. i called the service center on december 18, 2014 (4 months later). i was told that i am number 124 on the waiting list and that they were only at number 40. i was told that chrysler only sends the service center one repair part at a time and when they complete one repair, then chrysler sends them another repair part for the next customer. i then asked the service manager if it is dangerous to drive the vehicle with this faulty part - he did not answer me - all he said was that "he knows what i know". also a frightening scenario. during the 4 months that i have been waiting for this repair, i received another recall notice for an alternator dioide that may experience rapid failure in which voltage may drop to critical levels and disable the antilock brakes, the electronic stability control, the electronic control module, and the central body controller. this may lead to vehicle shutdown and/or an electrical fire. this recall notice states plainly that "the parts required to provide a permanent remedy for this condition are currently not available". crazy! *js

Had a recall (nhtsa 14v-391) electrical problem. dealer told me "have to order part.. will call you when comes in??? it is now november 20, 2014.. been over 3 months-still waiting for call and part..."supposedly part ordered "a few months ago" dealer said that "quote"... "chrysler doesn't have many parts... they seem to drag out the process so that they do not get hit with all these expenses/charges in a month/year" well......this is b.s. !!! just getting the "run around". when can i except this to be handle.. can you put any pressure on chrysler to get part??? there is another "pending" recall on an a alternator (no news regarding this except an newspaper article last month).. chrysler needs to get their act together.. *tr

Tl* the contact owns a 2012 jeep grand cherokee. the contact stated that nhtsa campaign number: 15v115000 (electrical system) and nhtsa campaign number: 14v391000 (electrical system) exceeded a reasonable amount of time for repair. the dealer stated that the parts were unavailable for repair. the manufacturer was not made aware of the delay. the contact had not experienced a failure.

Car would not start on a regular basis. smelled electrical burning. brought to ramsey chrysler jeep and was told that tipom was no good which was the total integrated power module that operates all electrical functions of the vehicle. item was not covered under warranty and cost me $1418.43. *tr

My vehicle was at the repair shop for about 1 week having the cylinder heads replaced for the 2nd time. when i received the vehicle back i had it for approximately 1 day and i was driving down the street and the battery light came on and the vehicle stalled and would not start, the vehicle needed to be towed from the restaurant to the dealer where the heads were replaced. i was told the fuse on the starter blew and it was repaired, i picked up the vehicle and on the way home the battery light came on again, i turned around and brought it back to the dealer and they had it for 2 days and said it was the alternator that needed to be replaced and it was not covered under the warranty because of the mileage. i had to pay $652.00 to replace the part. on 10/16/2014 on the news was a recall for the jeep grand cherokee that the alternator needed to be replaced due to the same thing that happened to my vehicle. i contacted the chrysler company and was told my vin was not part of the recall and i would not be refunded my money to replace the alternator. i don't agree that it was not included in the recall. i feel that i should be refunded my money as it is obviously the same issue that is now being recalled. i just don't understand how you choose which vehicles are affected by the recall. *tr

Tl* the contact owns a 2012 jeep grand cherokee. the contact received notification of nhtsa campaign numbers: 14v391000 (electrical system), 14v634000 (electrical system), and 15v115000 (electrical system); however, the parts to do the repairs were unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. the vin was not available....updated 09/28/15 *bf *cn

Tl* the contact owns a 2012 jeep grand cherokee. the contact received notifications for nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic) and nhtsa campaign number: 14v391000 (electrical system). however, the part needed to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure.

Tl* the contact owns a 2012 jeep grand cherokee. the contact stated that the engine would rev and the vehicle would independently decelerate. the failure occurred intermittently. the contact stated that nhtsa campaign numbers: 14v391000 (electrical system), 15v115000 (electrical system), and 14v154000 (service brakes, service brakes, hydraulic) exceeded a reasonable amount of time for the recall repair. the dealer stated that the parts were not available for repair. the manufacturer was not made aware of the failure. the failure mileage was 12,000.

Saw smoke coming from passengers visor parked the car in front of the house when out two hours later to find it to be completely burned.. dealership acted like it is no big deal that a leased new vehicle from them catches fire inside... service rep jeff tells me it's not that bad..?? really how can i show you the pictures of this "not a big deal" situation... updated 08-20-14 *bf updated 7/23/2015*js

Informed by technician that i have the right rear shock to be leaking oil, causing the car to bounce, poor control, rusty brake pads and possibly more problems in the future. the vehicle also have been selected for an important safety recall (brake booster prematurely corrode. i not satisfied with all these safety problems for a car i paid off, bought brand new, only two years old, with such disturbing problems, constantly taking it to the dealership it is inconvenient. the seat belt is difficult to click, un-click and i am very disturbed. i am constantly at the dealership repairing and worrying about what will be next. chrysler has sold to consumers like myself a poor quality vehicle. *tr

Tl* the contact owns a 2012 jeep cherokee. the contact received notifications for nhtsa campaign number: 14v154000 (electrical system) and nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic). however, the parts needed were unavailable. the contact stated the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not notified of the issue. the contact had not experienced a failure.

Tl* the contact owns a 2012 jeep grand cherokee. the contact received notification of nhtsa campaign numbers: 14v154000 (service brakes, service brakes, hydraulic), 14v634000 (electrical system), and 14v391000 (electrical system). the contact was informed that the parts would be unavailable for several months. the dealer did not give a specific date for when the parts would become available. the manufacturer was notified. the contact stated that the keyless entry was not working in order to enter the vehicle. the failure mileage was unknown.

Noticed faint smell of burning plastic, opened a sunroof to clear the air. smell got worse immediately, and then a headliner, just above my head (driver side) started smoke. sunroof started closing and opening by itself, and dashboard showed a message that parking assist needs to be serviced. i pulled immediately of the road, turned off the vehicle, forced the water into headboard and fire stopped. called 911 in walton county in florida. night before we tried to turn the lights inside, and noticed that they were flickering and very weak. i am now 800 miles away from home on vacation, and chrysler is moving really slow to address the issue, already waiting 5 days for special investigator to check the vehicle. *tr

This vehicle will stall while you are in drive and driving. there is no indication that the car has stalled. lights and radio are one. when you go to break, the car will not stop. the following do not work, breaks, emergency break, power steering and throwing the car in park. you have to coast until you stop and hope you do not hit anything. once you stop, the car will restart. this is a know issues with this vehicle. it has been in over 3 times to get fix. it does have a recall but that has not fixed the problem. it is currently a deadly weapon.

I was getting a burning plastic smell i brought the vehicle to manfredi service center in staten island ny they tried to tell me it was my air freshener after pushing for a fix they flushed a coil ...immediately called them after picking up the vehicle and was told to bring the car back monday ....saturday while driving intense smoke filled the cabin from the drivers side headliner i had the car towed back to service where they disconnected the vanity and gave me the car back awaiting parts they also dragged the car onto the tow truck due to no start and replaced the battery and alternator when i received the car the drivers seat belt was inoperable and had to be fixed as well as the car dented .....i am awaotomg parts the smell persists and causes me to have headaches thank you for your time i would appreciate any info on this. *tr

06/30/2014: car was craning slow. outcome: battery replaced. brake booster recall and replaced. 08/18/2014: car was towed in. outcome: fuel pump overlay was replaced. 09/15/2014: car was towed in not starting. outcome: battery replaced and new alternator replaced. last incident happened on 09/12/2014 i was driving home, the car panel started flashing, vehicle shut off, and i lost power steering. no control of my car. thankful i wasn't in an accident. i had my children in the car. precious cargo. this is a huge safety issue and concern. if i was on the freeway i can only imagine what would have happened. my car only has 37k miles on it. an alternator should not be needed to be replaced at such low mileage. i can understand 100k. plus 2 battery replaces needed within 2 months. this car is not reliable nor safe. *tr

Tl* the contact owns a 2012 jeep grand cherokee. the contact stated that nhtsa campaign number: 14v391000 (electrical system, visibility) and nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic) exceeded a reasonable amount of time for repair. the dealer stated that the parts were not available. the manufacturer was made aware of the delay. the vehicle was not repaired. the contact had not experienced a failure. the vin was not available.

Tl* the contact owns a 2012 jeep grand cherokee. the contact received notifications for nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic) and nhtsa campaign number: 14v391000 (electrical system). however, the parts needed were unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not notified of the issue. the contact had not experienced a failure.

I have had multiple problems with my 2012 grand cherokee. all of the external lights modules ---headlights and tail lights--- went out and had to be replaced due to an electrical problem then the car sometimes wouldn't start. the dealer couldn't replicate the problem so told me they couldn't do anything. finally one time it happened at the dealer and they figured it was a defect in the keyless entry that was reading the signal from the key fob. then when they were inspecting the car they found the rear shock was leaking. they ordered a new part in june and it was finally replaced in oct as the part was on back order. on a routine oil change the service tech told me i needed routine maintenance check ( 30000 miles) to the tune of $1700 and wanted me to do it right then.. the day after this oil change the check engine light comes on. i called the dealer. they said it was probably because i hadn't done my 30000 mile check ( the day before). he said it could be variable things but probably a bad spark plug that needed to be replaced ( part of the $1700 check he had wanted me to do). i said i had other cars including a 2002 jeep and i hadn't had to replace the spark plugs at 30000 miles. then he realized my 3.6 l car did not need spark plugs changed at 30000 ---- only the 5.7 did. yesterday i checked my fluids and saw the power steering fluid was way low. i called the dealer to see if this was normal. the tech said no--- the steering fluid was in a contained system and should not loose fluid. he said i must have a leak somewhere in the system. he said it was very dangerous but not covered under warranty. he said the engine could catch fire or i could loose steering. why wouldn't this be covered under warranty? it is dangerous. the car only has 36000 miles and this leak should not happen. *tr

Erratic electrical issues. heated seats stopped working. back up camera not working. keep getting error message that key battery is low even though battery was changed. right rear taillight sporadically working. *tr

Tl* the contact owns a 2012 jeep grand cherokee. the contact received the notifications for nhtsa campaign numbers: 14v154000 (brakes), 14v53000 (electrical) and 14v391000 (electrical). the dealer and the manufacturer were contact on multiple occasions and the contact was informed that the parts needed to repair the vehicle were still not available and no estimated time to receiving the parts could be provided. the contact had not experienced a failure. the vin was not available.

Tl* the contact owns a 2012 jeep grand cherokee. the contact stated that nhtsa campaign number: 14v154000 (service brakes , service brakes, hydraulic) and nhtsa campaign number: 14v391000 (electrical system) exceeded a reasonable amount of time for repair. the dealer stated that the parts were not available and the manufacturer only released one repair kit per week. the contact attempted to reach out to the manufacturer, but could not reach a live representative. the vehicle was not repaired. the contact had not experienced a failure.

The car would not start. was told that the total integrated power module needed to be replaced. *tr

Tl- the contact owns a 2012 jeep grand cherokee. the contact stated that while driving at various speeds, the vehicle experienced an unintended acceleration. in addition, the engine revved but failed to accelerate on several occasions. the contact stated that nhtsa campaign number: 14v154000 (service brakes , service brakes, hydraulic) was received in may of 2014, nhtsa campaign number 14v391000 (electrical system) was received in august of 2014 and nhtsa campaign number: 14v636000 (electrical system) in december of 2014. the dealer informed that the parts were not available and no estimated date for receiving the parts could be given. the vehicle was not diagnosed or repaired. the manufacturer was not notified of the failure. the failure mileage was 25,000. djr

Tl* the contact owns a 2012 jeep grand cherokee. the contact stated that when the brake pedal was depressed, the vehicle hesitated to respond and was difficult to stop. the contact received notification of nhtsa campaign numbers: 14v154000 (service brakes, service brakes hydraulic),14v391000 (electrical system), and 15v115000 (electrical system); however, the part to do the repair was not available. the contact stated that the manufacturer exceeded a reasonable amount of time to deliver the part to do the repair. the approximate failure mileage was 50,000.

Tl* the contact owns a 2012 jeep grand cherokee. the contact stated that nhtsa campaign numbers: 14v154000 (service brakes , service brakes, hydraulic) and 14v391000 (electrical system) exceeded a reasonable amount of time for the recall repairs. the dealer informed that the manufacturer had not released the parts needed for the recall repairs. the manufacturer was not made aware of the issue. the vehicle was not repaired. the contact had not experienced a failure.

I have 2 recall notices from chrysler on my 2012 jeep grand cherokee which i have had for several months (recalls nos. p14 and p36). every time i contact my chrysler dealer, south point chrysler in austin, texas, i am informed they do not have the parts to do the recall work. *tr

Vehicle will not start. engine cranks, but des not start. towed to dealer. could not duplicate. recently condition worsened and vehicle would not start at all. vehicle repaired after sitting at dealer for 2.5 weeks. diagnosis, fuel pump relay and wiring harness. *tr

I am sitting on 3 recalls on my vehicle list above, brake shield, visor wiring, and now alternator problem. i am not very happy with 3 recalls that they don't have part for, and the dealership can not tell me if and when parts will be in, i am to the point i don't want this vehicle anymore because of these issues. i don't wanna wait till there is a injury or fatality. i want this resolved or vehicle replaced. i am guessing the air bags will be next knowing there is a recall on them on other vehicles. *tr

Tl* the contact owns a 2012 jeep grand cherokee. the contact received notification of nhsta campaign number: 15v115000 (electrical system); however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact had not experienced a failure. the vin was not available.