Follow up to 09/16/2019 complaint id number 11255771. the engine noise was diagnosed as significant intake cam shaft bearing(s) wear. this was not a lubrication issue per the dealer, so apparently a manufacturing error. this caused metal contamination throughout the engine in the oil. per the dealer, 2 other xc90's had this same problem in the us. through the vip extended warranty, a new long block engine was authorized and installed, minus a $100 deductible. a $15k-$20k service (plus all diagnosis') for the $100 deductible is not a bad deal. the engine sound is now gone and is identical to a new car. however, the confidence in volvo is decreasing. safety, comfort, beauty are all top notch. but mechanical errors like this are crazy from a $60,000+ vehicle.
While driving with two young children in car, volvo hood started to smoke. no warning lights or signals went off. we pulled over, turned engine off, removed kids from the car, and within a few minutes, the entire hood of the car was in flames. the car was completely destroyed, even though firefighters extinguished the fire. we have no information as to the cause of the fire - engine, electrical, etc - but the car only had 18,000 miles on it. volvo had already replaced the rotors twice in two years - highly unusual - but otherwise we had no reason to suspect a problem. we were very lucky we were on city streets and not on the highway where it would have been difficult to impossible to pull over.
On 2018-09-17, the vehicle, a 2017 volvo xc90 t8 hybrid, reported an error stating "reduced performance" within the instrument gauge. the vehicle continued to drive, without the hybrid system, only working on the gas engine. the vehicle was driven approximately 3 miles after the error message appeared. the next day, 2018-09-18, the vehicle was started, with the same error. after driving less than a quarter of a mile, the vehicle abruptly halted in the middle of an intersection, and then limited the vehicle speed to 17 miles per hour. the vehicle was returned to it's origin, unable to exceed the 17 mph restriction, and a tow truck was called in. the vehicle was at the nearest volvo dealer for repairs for 20 days undergoing repairs. as of 2018-10-15, the vehicle has begin to exhibit a similar problem as was originally reported with 2 months of vehicle purchase in september, 2017, and what led to a multi-day repair in early september, 2018, prior to this incident occurring in mid september, 2018.
Some my16/17 xc90 owners have complained on swedespeed online forum that their coolant hose broke: http://forums.swedespeed.com/showthread.php?514873-engine-coolant-problem for some customer the coolant hose breaks while driving on the highway. if the coolant hose breaks, coolant leaks quickly and the car will show "stop immediately" on the instrument panel, which may result in emergency maneuvers that are unsafe to do on highways. if all coolant is lost before the customer has a chance to stop safely, engine may overheat and fail, resulting in the car losing power, which will also be dangerous especially on highways. volvo updated the coolant hose design. i contacted volvo customer care but they refused to issue a service campaign to proactively install this crucial updated part for the rest of us. note that this has not happened to me yet, but i'm hoping that volvo could issue a service campaign to prevent this from happening to more owners.
New vehicle (less than 19000 miles) - vehicle was stationary - in a parking lot, ignition off. approximately 10 to 15 minutes later, fire ignited in engine bay, rapidly spreading to the whole car... entire care burned to shell.
Engine makes a loud whining sound. the higher the rpm's, the higher pitch the whine. distinctly different than the super charger and the turbo. occurred since around 10,000 miles. initially, the dealer replaced the balance shaft under a technical service bulletin. this did not correct it. drove multiple xc90's and none of them have the whine sound. our xc90 has been in the shop for nearly two weeks now and the balance shaft has been replaced again at the direction of the manufacturer. the technician has refused to replace the balance shaft a third time because it does not correct the problem. the technician has insisted the service request be expedited. the only answer we have been given is the sound is coming from the engine.
Tl* the contact owns a 2017 volvo xc90. the contact stated that the vehicle came equipped with a remote start application for the cellular telephone. the telephone would indicate that the remote start failed, yet the vehicle's engine would be running when the garage door was opened. the manufacturer was notified of the failure. the vehicle was taken to the dealer where it was determined that the application did not perform a number of tasks provided by the manufacturer. the vehicle was not repaired. the failure occurred twice. the approximate failure mileage was 800.