Tl* the contact owns a 2019 tesla model 3. the contact stated that while at a stop sign, the vehicle accelerated independently causing the vehicle to crash into another vehicle causing that vehicle to rear ended another vehicle. the contact mentioned that the brake pedal was not depressed. the air bags failed to deploy. the contact was unaware of a police report being filed. the contact stated that there was no injuries sustained. the vehicle was towed to a towing lot and then to a collsion center. the contact contacted tesla (811 s san fernando blvd, burbank, ca 91502) where they was informed of the crash and informed the contact that they was unable to assist. the vehicle was not repaired or diagnosed. the manufacturer was not notified of the failure. the approximate failure mileage was 10,000.
I am female safe driver with clean driving records, my tesla was third car stopped at traffic light on dec 19th in the city street, and all of sudden, i strongly believe that it triggered unintended spontaneous acceleration that resulted in accident with two cars ahead of me, damaged all 3 vehicles including mine, i pushed the brake immediately & parked before all airbags in my car deployed. i tried to prove my point to the insurance that its not my fault but its a car that became uncontrollable due to probably some kind of nightly automatic software update or a mechanical problem but insurance didn't agree and forced me to agree that i did it !
My car was five weeks old. while i was driving home on my commute i realize the screen had froze, and then suddenly blacked out. i thought it was a software update as i am a family that owns tesla, but it wasn't because suddenly the ability to steer and break or compromised and the car had sped without any indication as to why. i reported it to tesla and the earliest they could set for an appointment with several weeks later. within one week of this incident initially occurring, this happened again during traffic and my car instead of breaking, increased tremendously and smashed into a car in front of me. i had contacted. tesla letting them know that the first time this happened i was very lucky because i wasn't on the highway, but 95% of my commute is on major highways in the bay area. i said this could be dangerous and i really think this needs to be looked up faster, i got zero response. so when this happened there was absolutely nothing i could do and i rolled and sprained my ankle very aggressively. not only that but all of the airbags in the entire car malfunctioned even though i was able to focus the brunt of the damage to the right front. unfortunately one of the back windows didn't open nor did the passenger lower airbag. there was no one in the passenger seat but if there was that would have not gone off and that's not ok. there was no reason for this to happen and there were no updates on software that needed to happen and the car was five weeks old. tesla has refused to provide me with their data and i have an ssd that shows my car shut down.