Windshield has spontaneously cracked four different times since purchase in september 2018. windshield has been replaced three times to date. each time damage appears to start near the bottom of the glass, then spiders out. it is not clear that road debris or any other external force caused the cracking. this is a known defect and should be corrected by subaru with a re-designed part. sending the same windshield over and over does not fix the inherent problem. your form does not allow for multiple incidences of the same problem over time. please see attached documents. are you working with subaru to correct this problem?
Window slow/stop going up on driver side door, audio system was having loud popping noise, system that is supposed to tell you when how close you are to another car/automatically break- turns off on own/says no sight camera.
Windshield has a crack under the wiper blade that has spread outward in a c pattern. vehicle was parked in shopping area and no other personal were nearby. weather was clear and no objects had impacted the vehicle while driving. star pattern was noticed after dealership used pen to open the area up more. please see attached picture
While driving down a state highway on 9/26/19 at 55 mph my passenger and i heard a small little tick sound and she said, "that's the same sound my crosstrek made on monday when it chipped and cracked the windshield". so we started looking around the windshield and sure enough now mine was chipped and cracked at 5 weeks of age, both vehicles were bought new. then a few weeks later, 10/12/19, on an interstate at 70mph another small, insignificant tick and i start looking around and again, same thing. yesterday (as of this post) on a state highway at 55mph, right in front of me this time the same small tick sound yet another chip and crack! i've hit bugs harder than these hits that are producing chips and cracks!! both my 2019 crosstrek and 2019 outback now have multiple chips and cracks in their brand new windshields and none of them are from legitimate impacts with a stone or rock.
Crack appeared in windshield with no apparent cause and quickly expanded, requiring replacement. first noticed crack while driving on city street. no visible nick, nothing appeared to have hit windshield prior to appearance of crack.
Our windshield has cracked twice in one year. the second crack occurred six weeks after replacement overnight while parked in a garage. it extends through the rear view mirror attachment.
Front windshield just cracked on a parked vehicle from the mid level on the passenger side. searching online found many complaints from other users having similar problem. have just 6000 miles on the car and it has been just 5 months since i brought the new car.
I was driving at approximately 45 miles per hour, coming down from a mountain range and just reached the bottom. i crossed a cattle guard and my sunroof shattered. i do not believe i rock hit as the dealership believes as their was no one directly in front of me and i was in a remote area of arizona. i believe the sunroof shattered for either no reason or possibly change in elevation and temperatures. this is not safe. luckily my shield was closed, but the sound alone was startling and could have caused an accident.
Windshield has cracked two times in the 3 months i've own the car. i was on the highway a tiny stone hit the windshield and it ran all the across immediately. i had it replaced and the same thing happened. just not normal.
Driving on highway with no one around at 7 am on sunday at 75 mph the sunroof exploded. our sun shade was closed so all glass was blown across roof taking paint with it. subaru replaced under goodwill not warranty.
After owning 2019 subaru outback for 6 months, washing it i found 6 to 7 chips scattered around the front windshield. i had the windshield replaced due to living in florida, not wanting to take any chances. i driving vehicles for more than 45 years, i don't think that i had 6 chips on all the vehicles combined. i believe that subaru has inferior quality windshield glass.
The certified subaru windshields are too thin. they break with little to no impact. i've had to replace two so far with only 3400 miles on the odometer. have i mentioned how expensive these windshields are to replace, upwards of $1600. i know subaru had a previous glass recall, but someone needs to look, into the 2019 windshields.
Bought july 6 @subaru of port richey found it had 1 unrepaired recall on it, subaru wuh93 nhtsa's #19v493000, days after i had taken possession. they sold me as new a car with a recall giving me keys and sending me home. subaru has confirmed all dealers were notified of the recall wuh93. have all documents and copious e-mails, to uphold my claim. i want them to be held accountable for breaking u.s.c 49 - 30112(a)(3). c.f.r.301120(i) and selling, and delivering (keys) a vehicles to an elderly couple, with safety recalls on it, to drive home,. and then days later notify me of the recall.
Engine does not brake when going downhill as the manual says it should. my previous outbacks (2006, 2011, 2017) did have engine braking. regional service office suggested i place the car in cruise control in order to control the speed. car picks up speed quickly, so using the brake pedal is the best option. however, the problem is no engine braking when there should be at least some. this is dangerous on any hill. second, steering is problematic. first, there is to much play in the steering wheel. second, when in cruise control, the steering wheel seems to have a mind of its own, especially on curves. i am constantly having to work at controlling the steering wheel. it's very tiring. the third issue is in regard to the navigation system showing inaccurate speed limits. i noticed this problem had been reported as early as february 2019. i have had this vehicle since may 31, 2019.
When i drive my new 2019 subaru outback with eyesight (one month old) on highway, a truck runs over rocks and they hits my windshield. then the windshield has chips and cracks. the cracks grow larger than a dollar bill in few minutes and one crack is larger than 22 inches in few hours. it seems to me the windshield is not well made and does not have good quality. it is not safe.
Windshield cracked while car was stationary
I was driving from sacramento to long beach - about 200 miles into the journey, at about 6:10/6:15 on a mild evening (temperature was about 75) my sunroof suddenly exploded. the road condition were fine, there was no debris in the road that i could see or was aware of. i was traveling with traffic at about 75 mph (speed limit is 70). the sound was like a shotgun blast. it was, without exception, one of the most frightening experiences i've had, particularly in a vehicle. i pulled over and saw what had occurred. it is unlikely that something struck the sunroof - i had a thule cargo box on the vehicle and nothing could have struck it from above. it was also unlikely for something to have hit the windshield from the road - it would have had to fit in the space between the hood and the cargo box and i heard nothing before the explosion - additionally, there is no damage or evidence of anything hitting the roof anywhere else that i can see now. i have contacted subaru and made them aware they have begun their own internal investigation.
On 4/10/19 as i was getting into my car, i noticed a huge crack on my driver side of the windshield that starts from the base running toward the center of the windshield. the car was bought on jan 20th of 2019 and has 4200 miles. called safelite and they are estimating $1300+ to replace.
The windshield developed a crack and significant expansion cracks while driving 70mph on a highway on 27mar2019. there was no car within 1-2 football fields. this was on a 4-lane divided highway. the pebble that may have hit my windshield should not have caused the significant damage to the windshield since no vehicle was nearby. i have had this car for <2 months and have driven it ~3500 miles. it was brand new. it appears there is a manufacturing defect that may be similar to the 2015-2016 outback. i am concerned that there may continued cracks/fractures of the windshield with minimal trauma. thank you for your time.
Windshield cracked spontaneously. driver window does not open.
I was emailing about my concern for my 2019 outback and the ongoing issues with the windshield. i had an issue where my windshield was struck with some small debris and caused a crack in my windshield. a week later it cracked severely on the bottom passenger side. two weeks' after, a small pebble hit the top passenger side on the windshield and caused a pit. a week after that issue it also cracked severely where the second hit occurred. i am aware of the class action issue for front windshields from 2016 to 2017 for outback's. is this an ongoing problem? if so how can your company claim to the safest vehicle on the road if the windshield continues to have issues. i have a baby on the way in a couple of weeks and now i doubt the safety of my choice. i now have to use my insurance, my money and take time out of my busyness to have this fixed. i have had many cars in my lifetime and had varying amounts of items hit the windshield on the freeway and never had a crack happen. i was behind a construction vehicle and had a large amount of tar chunks and rocks hit my nissan altima. it had some chips in the windshield but never cracked. i have had this car less than 3 months with less than 2000 miles on it and already severe chips and cracks in my windshield? the glass company that was used must be allowing inferior products to be sold. i want to know how i can be compensated for my time and aguish and how your company can fix this ongoing issue? the glass on the vehicle should not have any quality issues as it has not seen any road time or wear along with sun degradation. can you explain why the quality of the glass is of such poor resistance? this email that i wrote above was send to subaru of america
The car was not used over the weekend except for a 5 mile trip to church where it did not encounter any rocks, hits, etc. drove home and the car windshield was find. the next morning when i got into the car, after i used my remote to start and warm up my outback, there was about an 8-10 inch crack in the windshield that originated from beyond the windshield wiper on the passenger side of the car. the crack grew worse to about 12 inches. called subaru dealer who directed me to their windshield service agent. took time off from work and they installed oem glass (insurance covers this) and calibrated the windshield. after driving home, the car made wind tunnel noises, windshield fluid system did not work, navigation did not work so i brought the car to the dealer (took more time off from work). they found a leak in the windshield, repaired the fluid unit and ignored the navigation issue. they sent me back to their agent. they took out the windshield repositioned it and sent me on my way. today i found puddles of water on the floor of my car (leak), navigation does not work and wind tunnel noise is still there. this windshield is supposed to protect the driver and passenger as extra support for the roof, prevention of objects flying at you and allow for the eyesight system to do its job. this car is one month old and the crack in the windshield experience sounds eerily similar to others' complaints. when you pay the money for a top safety pick, you want the safety and i do not have it.
Had my new car for 2 months and was driving about 50 miles an hour on the freeway, in the far right lane to prepare to exit. heard a sound from the right front of the car, then noticed a very small crack in the upper right side of front windshield and thought a rock was kicked up by another car but saw no objects and there were few cars driving near me. it seemed odd and unsafe that a windshield could crack from little to no impact. over the next day, the small crack expanded to about 12 inches. spent $847 to replace the windshield and re-calibrate eyesight.
Windshield crack appeared overnight on the 4th day of ownership. the crack covers 1/2 the windshield and is growing daily. naturally it can't be fixed because no one has the windshield for a 2019 subaru outback in stock or available by order. no visible chip damage apparent. note there are multiple class action lawsuits against subaru for this identical problem.
Purchased a brand new 2019 subaru outback 3.6r limited with eyesight. with less than 23 miles on it, the windshield spontaneously cracked just sitting in the garage. researching the web shows this is a problem with subaru outback.