We have classified the 2 complaints from 2017 Lincoln MKX about ELECTRICAL SYSTEM into the following categories.
We had taken our lincoln for warranty work on the navigation/stereo and it was determined a part needed to be ordered. we were told we could drive the car while waiting on the part to arrive but when we went to pick it up our car would not start. the dealership charged the battery and ran it through some tests and everything checked out so we picked it up the next day. one day later the vehicle once again would not start. dealership once again charged battery and ran it through tests and once again everything checked out. we decided to leave the vehicle at the dealership until the part for the navigation/stereo was replaced and then picked it up. we drove it about a week with absolutely no problems until i was pulling out of a parking lot into a street and my car lost all power including steering without any warning. i managed to coast into a single lane so i wasnt blocking the entire street. my car would not restart giving a message about power failure or power off on the display. i tried restarting several times while sitting blocking traffic including taking the key fob out of the car completely for a few minutes then placing it back in the car hoping something would reset and still had no luck. a tow truck arrived and towed my lincoln into the dealership where it started right up so no code could be found. the dealership has no way to fix the issue without codes. i feel lucky this problem has only occured in relatively calm traffic and not while i was on the interstate where this issue could be deadly.
The car shuts off without warning when you are driving. it has happened 6 times in the last 3 months. the power steering shuts off and the car comes to a complete stop before you are able to try to restart the car. this is a very serious safety issue when this happens on a busy highway and you are in the fast lane or making a left turn across oncoming traffic. i took the car to a local dealer (jerry's ford of leesburg va) and it is not showing any maintenance codes for the issue and they said there is nothing they can do. i spoke to ford (case# cas-17221031-z4l4r3) and they said to drive the car until the issue happens again and have it towed back to the dealer as restarting the car will clear the maintenance code. i told ford this was unacceptable due to this being a very serious safety issue and i didn't think it was a good idea to put someone's life at risk to trouble shoot the problem with the car. ford has no other options at this time. from research i have done online i can see other people have had this same exact issue. nhtsa id numbers 11047965 and 11055106 seem to be the same issue.
Tl* the contact owns a 2017 lincoln mkx. the contact stated that the vehicle was designed to have a tow mode, which would allow the vehicle to tow. while the 39,000 lbs vehicle was towing a 50,000 lbs rv, the vehicle's battery failed. the vehicle was designed to go into park mode, which locked all four tires when the battery failed. once the vehicle went into park mode, it caused the vehicle to be dragged by the rv for several miles. the contact stated that the park mode feature should not occur since the vehicle was in neutral when in tow mode. the contact called camelback ford (1330 e camelback road, phoenix, az 85014; 602-635-7551) and was informed that the vehicle functioned as expected according to the design of the feature. the manufacturer was made aware of the issue, but the contact did not receive a response. the approximate failure mileage was 22,000.