The headlights have two weird shapes at the top line of the headlights. these shapes interfere with the clear driver view at night. this is dangerous and must be rectified immediately.
[xxx] i have some records from (lev kia) i am going to share with you as soon as i get them together, in the meantime i am going to drive this 2019 kia sorento and hope on the highway it does not decide to down shift at 60 or 70 mph like it was doing, especially if a large tractor trailer is behind me. i think it would be a mess when they find out that a (serious electric problem that the manager warren rios at lev kia told me that the vehicle has) caused the transmission to down shift, i will send those papers soon. also if there was nothing wrong with the transmission, why did they replace the first one. they told me because of a moisture problem was the cause of the internal shifting modulator valve to act up, after the transmission was replaced i had the same problem i called and was told to bring it back and leave it they had to do a program update for the transmission to correct the modulator valve. how do you correct a moisture problem in an internal modulator valve with an update? we will see what your answer to this is, there were other problems with the #1 e-brake light coming on by itself #2 the right front head lamp lower lamp going out 2 times, they had it in the shop for three days and went through the wire harness cleaned all the connectors to the lamp. i told [xxx] that a lot of this happened after a heavy rain storm that something was getting wet and causing either a short or a surge or a bad ground connection, i have pictures of the e-brake light being on and the headlamp lower light out only on the right side. that's it for now i will sent the paper work soon. i am also sending a copy of this note to the attorney general's office and to kia corporate headquarters, and the better business bureau information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr
The automatic lights on low beam are aimed too high and are blinding at night. every car that passes me at night flashes their high beam lights at me; even a state trooper flashed his lights at me and blue lights, he didn't pull me over. i feel bad driving this vehicle at night, people are thinking i'm rude for driving with my high beams on, when i'm using my low beams. the high beams on this vehicle offer no additional lighting of the road, but they do light up the tops of trees very well. also, the low beam lights are pointed too far to the left and right and leave a large dark " v " shaped void in the middle, exactly where my eyes focus on the road. the dealer checked everything, states operating as designed, they have no ability to adjust the lights. per the service department: the kia tech line personnel are denying there are any issues with the lights. this is definitely something kia needs to fix. the lights are the only thing i don't like about the vehicle, and it only has about 1400 miles so far. the problem is mostly noticeable when driving at night on dark unlit roads, highways or rural driving.
Refer to complaints 11111999 (7/17/18) and 11142824 (10/26/18) on this site which are similar. when driving in dark, rural areas with low beams on, two inverted "half moon" shadows disrupt the driver's ability to see. as the vehicle turns, these headlights also turn (as they are designed to do) and this makes the disruption to safe operation even worse. this was reported to the dealer after delivery (8/2018) and we were referred to kia consumer affairs. they opened a "case", then closed it abruptly, and after further complaint, have reopened a new "case". they have stated they will do nothing about this issue as their position if that the vehicle is "performing as designed". as they abruptly closed the first case they offered "free 3-year maintenance" (oil changes) which we refused as this is a significant safety issue. we cannot drive the vehicle at night, nor use this 7-passenger vehicle to transport our grandchildren, making it virtually useless for our needs. kia has confirmed they will not address this "case" other than to leave it "open" we urge nhtsa to conduct an investigation of this unsafe vehicle and the non-responsive kia organization who are refusing action and hiding behind their "performing as designed" excuse.
At night time when the vehicle head lamps are on, there are two triangular shaped objects that are shadowed from part of the head lamp housing. these project into the distance and are an obstruction and make the driver dizzy and it appears as though there is something ahead that you may hit. these shapes also move from side to side as you drive around bends in the road making it even worse and making the driver and the passengers dizzy. it is extremely dangerous and will likely cause an accident. the car is not drivable at night due to this flaw in the design. i have a case logged with kia and they say that the design cannot change and that they have manufactured over 10,00+ of these vehicles. this is a brand new car and it is very poorly designed and very unsafe to drive in the evening. everyone needs to know this and not buy this car, i also now have to fight with kia to get my money back which will not be fun.