The vehicle will unexpectedly surge when the accelerator is applied, especially from stopped and at low speeds. this unintended and abrupt is a safety hazard as there is the ongoing possibility of crashing into another vehicle or obstruction.
Tl* the contact owns a 2019 kia sorento. while attempting to accelerate from a complete stop, the vehicle did not respond and then suddenly accelerated. the contact stated that the failure occurred all the time ever since the vehicle was purchased in april of 2019. the vehicle was taken to steve hann auto group (1730 s 1st st, yakima, wa 98901) on three occasions, but they were not able to replicate the failure. the manufacturer was notified of the failure. the vehicle was not repaired. the approximate failure mileage was 10,500.
On august 25, 2019, while driving home to new york, my wife sat in the front passenger seat and my daughter sat in the second row seat behind my wife, i stopped at a rest stop for gasoline at about 12:15 pm as i pulled into the area with my foot on the break to slow down, the car surged forward and i pressed hard to stop the car. it stopped. on the same day, at 4:17 pm, i pulled into a sunoco gas station. with my foot on the break as i pulled into the station, the car surged, i pressed hard and the car slowed down. i slowly pulled around the two occupied pumps and pulled behind the other pumps. (time-4:19pm) a car was at the first pump and a man was standing at his gas tank pumping gas. with my foot on the break, i slowly moved behind his car at about 2 mph and the car accelerated. i pushed hard on the break. the car continued to accelerate and hit the protective barrier surrounding the gas pump. both front air bags deployed. fortunately, no one was injured. the car was towed. my insurance company, allstate declared the car 'totaled.' included in a service was a recall for a computer mechanism c/s: sa387 um tcu logic improvement dtc p0741. kia told me it was related to the transmission. did this recall replacement contribute to the accident? i told kia central also that the fca (forward collision avoidance assist) did not engage on august 16. did this malfunction contribute to the accident? these concerns were never addressed or investigated by kia motors. numerous calls to kia central and to kia consumer assistance center were attempted without resolution and most times ignored. on september 24, kia from central called me to inform me that the case was closed. kia did not evaluate the car or ameliorate the situation. kia needs to investigate the 2019 kia sorrento for malfunctioning performance. people could get seriously injured or die! *js
We purchased a 2019 kia sorento sxl on may 4, 2019, and took delivery on may 6, 2019. the first day that i drove the car it stumbled when i tried to pull out from a stop. i thought it might be a fluke or a computer learning event but it continues to happen occasionally. we have had two close calls trying to merge into traffic when the car starts to pull-out then it stumbles with no accelerator response for a few seconds, then it takes off like a shot. i joined the kia forum to see if anyone else reported this happening and found that several owners had the same complaint. they all say that the dealership claims that there is nothing wrong and that the vehicle is operating as designed. we now own a car that we are afraid to drive because it happens sporadically and you cannot predict when it will happen again. i called jim shorkey kia and explained the problem and was told that people have to learn how electric throttle controls (fly-by-wire) operate. that is garbage because our 2011 equinox and my 2014 cadillac cts sportwagon are both fly by wire and neither of them has ever exhibited this phenomenon. when jim shorkey checked for codes and drove the car for 11 miles they told me that the new 8-speed transmission might be the problem but there no programming updates for it yet. i know a little bit about cars having worked as a mechanic for over 50 years and am positive that this is not acceptable. i believe it to be in the redundant app sensor to the throttle motor and computer control system. i am afraid that this will result in accidents with severe injuries and damage. i feel that kia should recall these cars and find a proper fix.
When cruise control is set the vehicle will without warning surge , jerk and jump. the rpm needle will show acceleration. this happens without notice and not on any incline or declines, on straight aways. this happens at any speed when the cruise control is set.