Tl* the contact owns a 2014 jeep grand cherokee. the contact stated that while driving 20 mph and attempting to make a left turn, she lost control of the vehicle. the contact crashed into multiple trees and rolled over. a police report was filed. the driver sustained a concussion and a possible back surgery. the vehicle was destroyed. the manufacturer was made aware of the failure. the failure and current mileage was 1,000.
For the second time in 2 weeks the power steering assist steering failed while driving the vehicle. the instrument cluster gives a "power steering warning" and all hydraulic assistance fails. within a few minutes of this happening, the engine also gets hot. i live n the texas hill country. this failure results a large increase in steering effort on the local hilly and curved roads and the ability to take evasive maneuvers if some of the many local wild animals cross the road in front of me. it also affects the ability to maneuver in traffic until the vehicle is brought to a stop. the problem is intermittent and the dealer has not been able to diagnose the problem due to it's intermittent nature. so far, this vehicle has had air suspension failures, power steering failures, and " due not shift transmission" failures and has become a safety issue for me and other drivers around me. i use this vehicle for work related travel throughout multiple states so it gets driven often. *tr
The vehicle has been giving me trouble with lots of necessities like air conditioning shutting off and fronts light turn off on their own. on friday, september 6th 2013, i was driving to the dealership to get things fixed but while i was on my way there driving, the steering wheel just locked and the vehicle wont respond and it was running, it switched to neutro then park on its own and steering wheel locked and brakes are heavy! miraculously and thanks god, i was not injured and the vehicle not damaged! i was in big shock and stress! i have never experienced something like that, it nearly could have been killed me or hit something or somebody or causing damage! i went to the dealership and spoke to one of the service center manager and explained what happened, they tested the vehicle and it the manager told me, this vehicle has lots of issues need to be fixed! i told them, this vehicle nearly got me killed or injured or some damage could have been happened! they gave me a cheap rental car and refer me to talk directly to the company produced the vehicle! i called on friday and they gave me a case number and told me your case will be assigned to a manager whom will contact you! i have trying since then to get a hold of anybody to help! but seems nobody seems to be taking this seriously! and i would just wonder, what if you are in the vehicle with kids or somebody of your family members or friends! would you guys take it seriously if something bad could have been happened to me or others!? i am really scared to drive this vehicle ! its a very serious matter, i just think about it and say: what if something bad happen to me or a damage has been done to others!? i am very stressed and depressed about it, and most importantly scared to drive this vehicle or trusting that car dealership! i can't drive this vehicle after this experience and i need help! *tr
When i drove the car at around 60 mph the steering wheel shakes side to side aggressively. the dealership changed two drive shafts and checked the balance of the tires. after all that it still shakes the dealership said it just how the jeep rides no car or truck i've drove ever did that. i think its a safety defect in the steering at high speeds and all i drive is expressway driving. a new vehicle shouldn't drive like this. *tr
I purchased a new 2014 grand cherokee limited, and have had vibration issues since i purchased. i have taken it back to the dealer 5 times, and now have a case open with chrysler to fix the issue. the steering wheel and seats shake at speeds from 70-80. *tr
Vehicle has an oscillating vibration at anytime with no reason. it happens at all different speeds and road conditions. *tt
At what point does someone step in and say enough is enough. in 1 1/2 years my vehicle has been in 12 times. besides the 7 recalls, there has also been issues with the gas cover broke, leather seat issues, power steering, shocks, brake boot and rear camera. if that isn't bad enough, many times they issue a recall and don't even have the parts available. the lemon laws are so dealer and manufacture friendly that it is very difficult to qualify. each time i go to the dealer it is 120 miles round trip. someone needs to step in and reimburse the consumers for this expensive mistake that jeep made in manufacturing these vehicles which has been passed on to the consumer who thought we were getting a reliable product. *tr