On saturday, september 5, 2015, i arrived at a gas station with one additional passenger in my vehicle. when we fully stopped in the parking space, the jeep grand cherokee was placed in park. the screen display was still displaying the current satellite station. upon exiting the vehicle, both my passenger and myself, the vehicle was left running, but i took the key fob with me. i then proceeded to walk around and behind the vehicle to the other side of the car. the gas station was having construction work, and in front of the vehicle were cones and the area was blocked off. approximately 30 seconds later, while both my passenger and myself were inside of the gas station, a witness came running to the gas station window to alert the attendant, that a jeep grand cherokee has just taken off across the parking lot. at this point, i dropped what was in my hands, and ran to look. the jeep grand cherokee, 2014, had crashed itself. one would not think this is even a possibility. please note, the keyfob was not in the vehicle, the vehicle was placed in park prior to exiting, and the doors were locked. if someone had tried to stop the car, they would have been unable to. it proceeded to travel, on its own, backwards over 200 feet and crashed into a split rail fence, and then luckily it crashed into the only tree, between the space in which it was properly parked, and an intersection for a 55 mph road. the police were then called to the scene, in order to document the incident, and to provide a police report for the damage. now i am left with a jeep grand cherokee that could seriously inure a person, on its own, with its doors locked, and no key fob in the vehicle. it is also damaged, parts are broken, and it also has caused property damage.
I have a 2014 jeep grand cherokee with the eco diesel option. at 7100 miles after oil change and refill of diesel exhaust fluid indicator on dash displayed incorrect def fluid and service def needed or vehicle will not restart in 200 miles. it took a week and 1 business day before the dealership could even look at the vehicle due to backup in scheduling. after three days at the dealership the vehicle was diagnosis with dpf convertor needed replacement, def sensor failure, def injector failure, and o2 sensor failure. and the parts would take 3 weeks just to get in. to me this is unacceptable, a vehicle with less than 10000 miles should not need this many repairs with long delay just to get parts. it seems this vehicle was not properly engineered and cannot meet emission standards long term. plus a vehicle that will turn off and not restart at 200 miles is a danger to a consumer. just based on an internet search i am not the only one with these problems there are numerous owners of 2014 jeep grand cherokee with eco diesel with the same issues. and the problems are never really resolved , permanently fixed and occur again. in my opinion fca should be made to buy back these vehicle and redesigned to at least meet 80000 miles emission standard with realistic durability. the consumers should not be test subjects on a unreliable vehicle until fca comes up with fixes to very serious problems. in addition some consumers on internet site have be told to ignore engine problem indicator light warning until fca comes up with fixes.
While driving at 80 mph, a very large buck ran in front of the car on the interstate. after driving back by to see the deer the next day it was probably around 300 lbs. the entire front portion of my vehicle was caved in. no airbags deployed whatsoever. hitting something so massive at such a high rate of speed should have deployed some sort of safety mechanism i.e (airbags!!!!!)
Had issues with gear shifter since purchase. had an accident in a parking lot. i parked my car and wanted to leave it running, put the car in park. stepped out of my car and walked into the store. i was alerted that my car had backed across the parking lot and hit another car. the car was in reverse. men in the parking lot were yelling at me asking why i would get out of car with it in reverse. obviously, not what i did. problem seems to have become worse. it now can take 3 tries to get the car all the way into park. my vehicle is still damaged. the other vehicle was much worse. i managed to put tail lights etc back in temporarily. the corner panel is popped out on drivers side with scratches on rear of car. i called the troy police and they said because it was a parking lot, they didn't need to come and write a report.
I had the keyless bob in my purse, walked up to the car and it unlocked. i opened the rear door and buckled my 3 year old in her carseat. i placed my purse (which contained the fob and my cell phone) on the passenger seat. i closed the rear door and went around to the drivers side and attempted to enter the vehicle. all the doors were locked. it was 95 degrees outside and 110 degrees in the car. i had to find a bystander to call 911. it took emergency responders over 20 minutes to remove her from the hot car. my child almost died because of the faulty locking system. a key fob should never be able to be locked inside a vehicle. i have been able to recreate exactly what happened, and the car will lock itself shut with the fob inside. additionally, i have found two other jeep grand cherokees that will react the same way. these cars are deadly!..updated 08/13/15 *bf
Move shifter to park only it doesn't go into park when you think it did. it's a dangerous shifter. my brother has the same issue with his. you must keep your foot on the brake and make sure it is in the desired gear. i thought it was in park, when it was still in gear. i got out of the vehicle and it started to roll back on me. i quickly jumped back into the vehicle to stop it without accident, this time.
On july 16, 2015, with about 5,000 miles, the electrical system failed and the vehicle was towed to my dealership. on july 21, 2015, we learned that it had lost the key and done nothing to repair it. on july 22, 2015, it was towed to another jeep dealership. on july 23, 2015, we were advised that the problems were caused by a bad battery. on july 25, 2015, when we went to pick it up, it would not start even with a new battery. on july 27, 2015, we were told that another new battery had been installed. on july 28, 2015, we picked up the vehicle but on august 14, 2015, the electrical system again failed and it was again towed to the second dealership. on august 17, 2015, we were advised that the vehicle had been repaired by replacing various electrical components. on september 15, 2015, the electrical system again failed causing the abs and awd systems to rapidly cycle on and off; the transmission to rapidly shift through both forward and reverse gears; and for the vehicle to lurch forward and backward. a third jeep dealership refused to service it because of its history. on september 17, 2015, the vehicle was again towed to the second dealership. it had only 5757 miles on the odometer. on september 24, 2015, we were told that the dealership thought the problem might be with a crash sensor and proposed that the sensor be disabled. on september 25, 2015, after we objected to disabling a safety sensor, we were told that sensors had been ordered for the adaptive cruise and speed controls, but as of today, the dealership has not repaired the vehicle and is uncertain whether it can repair it. the vehicle has been at a dealership 25 out of the past 72 days. the dealership has not repaired the vehicle; will not say that it can be repaired; and will not say that it will be safe to operate. jeep refuses to help. we don't want to die in this vehicle. please help us.
I was driving down the road today and my turns signals got stuck on again! this isn't the first time this has happened and this is not the first complaint i have filed. i have had my 2014 jeep grand cherokee back to the dealership service department four times for this same issue. i have been told all four times that they cannot duplicate the problem. i have two videos of my turn signals getting stuck on and my dash flashing and reading the incorrect speed but the service department continues to tell me that they cannot duplicate it. well, today there was almost an accident because of it. my turn signals got stuck on and another car pulled out in front of me and i almost hit them, they obviously thought i was turning, which i was not but yet again my turn signals were stuck on. fca is fully aware of this issue. i have called them numerous times but they have no solution for me. i feel completely unsafe in my jeep grand cherokee and it is just an accident waiting to happen.
The air conditioner blows hot air in the summer and cold air in the winter. also, the power locks do not work at times on the driver side door.
I see from your web site my car has 8 recalls. i have only received 2 recall notices from fiat chrysler. the airbag recall and visor wiring recall. it also took over 2 months to receive the recall service.
I parked the car & placed the gear shift in park. the engine was still on. i exited the car to mail a letter. the car suddenly rolled back hitting a car that was waiting for my parking spot. the accident report states the car was "driverless". i contacted the dealer. reluctantly they examined the car & said nothing was wrong. i asked how was it possible to exit the car if it wasn't in park. my foot would have to be on the brake or it would roll. so i couldn't exit the car with my foot on the brake!! obviously something is seriously wrong with the gear shift. it has a mind of its own & slips unless the engine is completely shut off. i had no way of entering the car as it rolled to prevent it from hitting another car. if i did most probably i would have been seriously injured. town & country jeep totally disregarded my complaint.
I was driving to work on june 9,2015 and i used my turn signal to switch lanes and all of a sudden they would not turn off! the turn signals were flashing back and forth between left and right the entire way to work. i got to the parking lot and i turned my jeep grand cherokee off and i went into work for my 16 hour shift thinkning they would go off by the time i was done working but i was wrong, they were still flashing when i started my jeep again! they blinked for about half my 45 minute drive home and then they just turned off. the next day i took my jeep to my local dealer and showed them the video i took while i was sitting in the parking lot of them flashing and told them i wanted it fixed because it is a safety hazard and i put my child in this vehicle everyday and having these kind of electrical problems were unsafe. well they called today 6/18/15 and said they cannot duplicate the problem so they cannot fix it! even though i have a video as proof! i am afraid to pick up my jeep. i feel it is unsafe for the road and unsafe to put my child in but they could really care less and said i have to pick it up. i am not looking forward to picking it up because it has become such a safety hazard but my local jeep dealer will not fix it even though it is still under manufacturer warranty. updated 8/21/15*cn updated 10/25/2017*cn
On two occasions within seven days, my 2014 jeep grand cherokee ecodiesel (33,626 miles currently) stalled while driving at a high speed on the highway once at 45 mph and then at 60 mph. both times it restarted after approx. 10-15 minutes. both times i took it directly to the dealer. first time i was able to drive it in after the restart and the second time i had it towed after a harrowing time pulling over and almost being hit by the car behind me. i was very shaken and the state trooper told me to tow it for my own safety. the car when it stalled did so with absolutely no warning. after the car restarted it had a check engine light on. both dealers told me that they could not determine any issues as the check engine light told them nothing and i should pick up my car. i picked it up the first time thinking it was a one off but this second time it has been in the dealer for almost a month and i have opened a case with chrysler. i am afraid for my safety and my passengers safety. the dealer refuses to research the issue further and chrysler has done nothing other than passing on the same message from the dealer to pick up my car. the dealer actually said if it happens again bring it back! my chrysler case manager offered me three free oil changes for my inconvenience ! i have done a lot of research on this issue and see that there is a recall and open class action lawsuit for earlier models related to defective tipin. i am not sure if this is the issue or not but my car is not safe to drive and i don't know what to do other than trade it in at a huge financial loss.
After backing the car out of the garage i was going to get out to go back into the house.. i put the car (i thought) in park, my foot was still on the brake. i started to remove my foot from the brake and the car slightly started forward i realized the car wasn't in park but drive and when i went to depress the brakes further to change gears and stop the forward motion the car suddenly revved the engine, squealed its tires while pealing out and accelerating at a high rate of speed back into the garage smashing into a brick wall and my dining room. the damage to the car is over $15,000 and damage to the house is approx. $9000. i know my foot was on the brake!` my face hit the steering wheel cutting my lip. the airbag did not deploy. i have two years left on the lease and i am terrified to drive it. in all of my years of driving i have never had an accident and i have always parked in a garage without incident. i have driven everything from yukons to navigators and never have i had an issue like this. i see from all the posts that i am not alone. this issue needs to be addressed before people are killed. updated 10/17/2017*cn
Water leaking into the battery box and vehicle frame.
The shifted out of gear and went backward and ran me over.
I pulled in to my brothers driveway there was snow on the ground. put the car in park turned it off and exited the car. it started rolling forward so i jumped back in the car and put on the brake then moved it backwards a little and exited the car again. again car in park and shut off. i walked in front of the car and found my brother. asi was walking back to the car, it rolled forward again about 8 feet and hit my nephew's car sending it through the garage door. the next day i has the car towed to the dealership as i was afraid to drive it. results from the dealer were nothing wrong. they told the the care had what's called and open differential and if the on wheel skidded the car would roll forward. i told them i had never heard of anything so absurd and their comment was that i needed to read the owner's manual and make sure i use the parking brake. i talked with the dealership owner and told him about it. he also told me that he had never heard of anything like this either. i asked that he talk with his sales people and have them tell their buyers anpbout this. i then talked with a customer service agent at chrysler who told me she had never heard of such a thing. as a follow chrysler sent a survey to me regarding their customer service . i recounted this situation and have heard nothing. i will never purchase another jeep and if i could cancel the lease right now i would do so. this is very dangerous. i had been standing in front of my car just before it rolled forward. in addition, my car insurance premium was increased by $50 per month because of this accident?????? when i did nothing to create the problem. these vehicles should not be on the road with dangers like this. people could very easily be killed or very injured. i have told numerous people never to buy this car because of its danger.
I pulled into a parking spot in a parking garage but was favoring the right side. i backed up approx. 6-8 feet to straighten the car out. as soon as i put the car in drive, it lurched forward at full throttle, with my foot still on the brake. i couldn't stop it. the car accelerated rapidly and shot forward, over the parking barrier and rammed into the cement support structure of the deck. the impact was jarring and the car jerked back upon hitting the structure. although the distance was only about 6-8 feet, the impact did $3,300 damage to the car. i took photographs of the accident site and the damage to my car. the photos show that my front tires laid down skid marks on the pavement and up and over the parking barrier as i was trying to stop it. a clear indication i was on the brake. the force of the car pulling ahead against the brakes was very strong and was only stopped once i slammed in the parking garage wall. after contacting jeep, i was referred to the special investigation unit.i met with a special investigator and he evaluated my vehicle and sent the findings to jeep for further evaluation. the investigator declined to view my photos of the accident scene. a few weeks later i was notified that the findings showed nothing was wrong with my car and the case had been closed. i appealed but was once again denied. other occurrences of a similar, but less dramatic, nature occurred with the vehicle both before and after the accident. i reported several of these to the dealer. finally in may i was told i had a problem with my transmission and they reprogrammed it. i have not had any occurrences since. i am convinced my car had/has a serious transmission issue that poses a danger to both me and those around me. i have read numerous stories online about people experiencing similar issues with the transmission on 2014 jeeps. ...updated 03-10-16 *bf *cn
I started my 2014 jeep grand cherokee and stepped outside to assist my son who was in the front passenger seat. before i could walk around, from behind, the jeep started rolling backwards, picking up speed, and hitting another parked suv. i never understood what actually happened just "assumed" my son, accidentally, touched the gears, but wondered how/why would the jeep move without the brake ever being depressed. their was rear damage to my suv and rear/front damage to the other person's car. it is now being published that both the 2014 and 2015 jeep grand cherokee have had numerous incidents of rolling on their own--it now explains everything--my suv did it. it was not parked on a slope, hill, or any type of incline--just a flat surface.
There is a loud bumping noise coming from the under carriage at start-up
On fri., 1/16/15 @ 6:20am - i stopped at the end of my driveway, put the vehicle in park and opened the drivers side door and stepped out, as i put my left foot on the ground to get out the vehicle started to roll backwards and the door caught me and it drug me down under the vehicle and rolled over my left/right leg and proceeded to travel down the drive and crossed over my neighbors land and hit the school bus entry door/side of bus. i was shouting to my neighbor to get out of the way as i feel into the woods in tremendous pain. my neighbors came to my rescue and called 911 as they then called my husband (he was on his way to work) the ambulance came and gave me medical attention and took me to the emergency room. i went through numerous exrays and then follow-up doctor appointments. wound care was needed for weeks on my left heal as the tire bent my left foot almost in....half.. to this day i still need to keep it elevated and have problems with both ankles/feet/heals..
Gear shift transmission slips out of gear when i put it in park it will go back to reverse at times when i put it in drive going down the road it will jump to s.-defroster does not work properly when windows are steamed it does not take it away. blue tooth works sometimes and other times it does not. the gear shift does it sometimes in park and other times in motion. the defroster never takes away the steam off windows.
I can't get the part from chrysler for my brake booster recall. it has been ordered for 6 months i need this part since i drive up north
On 11/4/14 after parking my new jeep grand cherokee at grocery store parking lot, on a completely level surface, after placing vehicle in park, exiting and walking toward store entrance i saw my car coming at me out of corner of my eye. the car had "popped" out of park and into neutral, and was rolling backwards toward me. i was waiting for another vehicle to pass by in the parking lot on my way into the store when this occurred. my jeep kept rolling slowly backwards towards me. it collided into a car passing through the parking lot. the other car had 3 children in car seats in the back seat. luckily no one was injured, but i was mortified at the looks on those children's faces, they were very scared! i have been driving many years & this was not driver error. my husband and i tried numerous times to recreate the scenario without success. the warning alarm signal would come on if the car were not in park and you tried to exit it, so i know that it had been completely in park and had "popped out" after i exited. i immediately took the car to the dealer at valencia, california superstores chrysler jeep and told them of the incident. they checked the car and said there was nothing wrong with it. they had it for several days and were unable to determine the problem with it popping out of gear and chrysler corporate said they hadn't had complaints. they told me there was nothing wrong with it and to pick it up. it is a defective death trap and i did not feel safe driving it after this incident. in researching the internet to see if this had happened to anyone else i came across a blog from 10/31/13 where the same vehicle model/year had popped out of park into reverse which was also reported to chrysler, yet they continued to sell these cars to the public. something needs to be done about this. they are unsafe and lives are at risk with them on the roadways.
This jeep was sold to me and my brother as a new vehicle. it was purchased at fowler dodge in oklahoma city, ok. my brother took the truck to another dealer today and was told that the vehicle has been involved in a bad accident and has been repaired. all of the federal stickers have been removed, we feel that this is a safety as well as fraudulent sale. i have called the dealer and have not recieved a response. fowler dodge 888-829-0253 owner/general manager [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr
When i go to press the brakes and come to a stop, my vehicle jerks when it slows down as if its almost stuck in a gear while it downshifts which causes the vehicle to move forward while trying to slow down which can cause an accident. *tr
My name is incorrect in your file. you have me as [xxx]. my name is [xxx] . please correct my name. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr
I pulled into my driveway and put the car in park. when stepping out of my car, it started rolling backwards, the door was open so it knocked me to the ground and i rolled to get out of the path of the wheel, only getting missed by seconds. i had pretty severe bruising but i did not see a doctor. i assume the car went into reverse as it rolled backwards, but it was a slight incline so it may have been neutral. i was mostly focused on the fact my car was rolling backwards at a good rate with my 4 and 1 year old still inside. the car stopped after jumping the curb and taking out the neighbors mailbox. i honestly didn't look at what gear it was in once stopped, i checked on my children and quickly moved it out of the middle of the road, i of course was in panic mode. it did $6004.69 worth of damage to the car, plus the replacement of (2) carseats and a brick mailbox. i took the car in a few months ago for other recalls and let them know about the situation and they said "no problem found" of course. after seeing a report from you all today about this very same problem it prompted me to file a complaint, as i didn't know you existed. the car has slipped out of gear several other times in parking lots, both while i was driving and to my husband as well, but i am very careful to use my parking break every time i park the car after the accident. ....updated 04/25/16 *bf *cn
My vehicle was in park on a boat ramp while preparing to load a jet ski. i exited the vehicle and the gear shifted out of park and the vehicle rolled into the lake. the insurance company totaled the vehicle and i have all of the documentation supporting the claim.
Tire pressure monitoring system requires tire pressure adjustment about every two weeks because of low pressure in one or more wheels. dealer either cannot or does not want to fix it but hopes for a jeep advisory or recall. owner believes electronic connections in wheels are faulty and one or more leaks air. constant leakage of air represents a potential driving hazard. after 12 flash updates to electronic systems and past failure of electronic transmission control system to shift out of park, it is clear that all electronic control systems without redundancy represent life threatening potential failures in all sytems. when such failure occur, owners will be unable to prove what really happened. the perfect crime!
I have received three first notice recalls and one second notice recall on my vehicle since may 2014. brake booster, sun visor warning, and occupant restraint control module. not one dealership in my area has had the parts to fix these problems for over six months now. i cannot get a call back from the dealership with explanations and i cannot get satisfaction through contacting corporate. if there is a problem that is serious enough to issue a recall, i would hope that the problems would be fixed in a timely manner. i drive this vehicle everyday.
When accelerating, the engine always hesitates for several seconds, then surges forward. this condition creates a safety issue during passing, merging into oncoming traffic, evasive maneuvers, etc. this problem has existed since new, and has not improved. bergey chrysler, jeep service dept. has informed me that the hesitation while accelerating "operates as designed", and cannot be repaired. *tr
Blind spot monitoring system is erratic and has been since day 1 of ownership. works when it feels like it. very dangerous.
Wally armour jeep dealer in alliance, ohio states they have no parts to fix several re-calls on my vehicle. not only have i called for the repairs several times but get more re-calls that they have no parts for a fix. do i keep driving and hope for no incident? do i stop driving my vehicle? then what do i do for transportation? you are the "experts"! please advise!!!!! *js
When shifting into park the shift does not always enter into park or stay in park and on several occasions when exiting the vehicle the vehicle begins to roll as it is in reverse not park. this repeatedly occurs. vehicle was leased 11/18/13 with intentions of buy out at end to pass on to children, vehicle became to unreliable and unsafe for me to operate so i entered it onto swap a lease in 2/2014. no one was interested so it was passed to my husband and we purchased a different vehicle for me. he has continuously had the same issues as well as the gear change issues, and phone screen issues... will definitely not be passed on to a new/inexperienced driver as the vehicle presents grave safety issues. we are again, currently trying to end the lease via the dealership as we have now been made aware of others having the same issues and feel that validation exists with the vehicle being defective and want to prevent causing to others or obtaining ourselves any injuries from such.
On at least two occasions the jeep grand cherokee rolled after the shifter was placed in park position. !. on 11/18/2013 door was ajar while driver was about to turn off vehicle. jeep slipped out of park and slowly backed into a concrete buttress at a gas station causing $900 damage to the driver door and front quarter panel. 2. in that same week, shifter slipped out of park while driver was behind vehicle taking a photograph. serious injury prevented by passenger who pushed the shifter back into park. vehicle taken to dealer for this problem on 11/22/2013. dealer inspected and had inspection by chrysler field rep. both denied problem. see attachment. the problem continues. it is necessary to carefully insure transmission is in park by holding gear shift in place.
Tl* the contact owns a 2014 jeep grand cherokee. the contact stated that when depressing the accelerator pedal, there was a strong odor from the vehicle. the contact stated that he placed two carbon monoxide detectors in the vehicle and they both registered at the highest level of 173 parts per million. the contact received medical attention for carbon monoxide exposure. the vehicle was taken to the dealer on numerous occasions where the failure was unable to be rectified. on one occasion, a technician drove the vehicle and stated that the failure occurred due to the way the contact drove the vehicle. the vehicle was not repaired. the manufacturer was made aware of the failure. the failure mileage was 100 and the current mileage 11,000.
In feb. 2013 i purchased a 2013 grand jeep trail hawk edition, in span of 3 to 4 months the jeep was in the service department 6 times trying to fix issues. jeep was unable to completely fix the problems to my satisfaction, i was given incentive to trade in for a 2014 grand jeep cherokee limited edition, which was running great until this past thursday. on thursday i started my jeep it barely would idle, i proceeded to get on the interstate which is when the vehicle started jumping up and down like i was going off road. it would suddenly change to neutral without me doing anything, it kept missing gears and barely running. i was barely able to get off the exit. when i got off the exit it would barely idle and again shifted to neutral without me doing anything. eventually i safely made it off the exit and into a parking lot where i got it towed. the tow truck driver could barely pull it up on the trailer. when it was placed on the trailer it wouldn't stay in park, it kept trying to shift out of gear. there needs to be some type of investigation in the grand jeep cherokee models and how they are passing inspections through production line because obviously for a consumer to get two defective vehicles in 7 months is unacceptable and unbelievable.
When i saw the news story on 3/21/16 about the gear shifter, in my 2014 jeep grand cherokee, it validated what i had been experiencing. i had disliked the design since the first day i owned the car. when i shifted, i was always in the wrong gear. a fellow jeep owner suggested, i shift as hard as i could into park and the same for drive. it worked most of the time. i have often started to exit the car only to find it was in reverse, not park and i often put it in park when i mean to reverse as well as sport mode when i want drive. luckily, a signal does go off and i can put my foot back on the break and shift it into park. i had never exited the car and had it roll, but it makes sense that someone would. it is a horrible design and i am hoping for a recall that would make jeep replace the gear shifter. i had to enter a date that it happened below, but it happens all the time. i cannot actually report an accident/incident, i simply want to validate the theory that the design is flawed and dangerous.
Shifter service
Vehicle stalled at a stop light. the instrument panel registered neutral, but the gear shift was in drive, with the engine off. the gear shift was unable to shift. car stalled t red light. ..updated 08/19/13 *bf the vehicle started 15-20 minutes later. the vehicle stalled again six days later. the vehicle was unable to diagnose the problem. updated 08/27/13
When operating the vehicle at 52 mph and 1,200 rpm a high pitch grinding noise of a metal-to-metal type appears on the front driver side. reported to the dealer and to chrysler with no resolution. on-line forums confirm this problem occurs with many other vehicles of the same make and year. this is a recording of the problem: http://www.youtube.com/watch?v=ju1lszliefo. *tr