Tl* the contact owns a 2013 jeep grand cherokee. the contact received a recall notice for nhtsa campaign id number: 14v154000 (service brakes, service brakes, hydraulic). however, the part needed was unavailable to perform the repair. the manufacturer was not notified of the issue. the contact had not experienced a failure.
Tl* the contact owns a 2013 jeep grand cherokee. the contact attempted to have the vehicle repaired according to nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic), but was informed that the part was not available. the contact felt that since the failure was reported in april of 2014, a remedy should have been available before september of 2014. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the contact had not experienced a failure.
Tl* the contact owns a 2013 jeep grand cherokee. the contact received a notification for recall nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic). the vehicle was taken to the dealer. the technician notified the contact that the parts to perform the recall repairs were not available. the contact stated that the manufacturer had exceeded the reasonable amount of time for the vehicle to be repaired. the manufacturer was not contacted. the contact had not experience a failure.
Tl* the contact owns a 2013 jeep grand cherokee. the contact received a notification for recall nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic). however, the parts needed to perform the recall repairs were not available. the contact believed that the manufacturer had exceeded the reasonable amount of time to provide the recall repairs.the manufacturer was made aware of the delay. the dealer informed the contact that only a limited amount of parts were being made available to each dealer. the vin was not available. the contact had not experience the failure.
I received a recall notice for the brake booster in may. i called my dealership in early june and they told me they were not receiving parts to fix this in a timely manner and i had to go on a 12 page waiting list. i called today to find out the status (2 months later) and they could not find me on the list and told me they would put me at the bottom again. this is not acceptable - when a recall is made, the manufacturer needs to have the parts available to service these vehicles and the dealership should have a better way of keeping track of things than a handwritten list. the dealer told me it isn't a problem since it's not yet freezing out, but if i have to wait months again as i already have - it will be winter and not safe to drive the vehicle. *tr
Received notice for nhtsa campaign number: 14v154000. took vehicle to dealer for inspection early june to have inspected to see if new brake booster system was needed or just shield. dealer informed only shield was needed. dropped vehicle off with an appointment before a road trip on august 12, 2014. i was informed after (around 8/16/14) i returned from road trip that brake booster and cylinder were actually needed and more time was needed for repair. dealer would not give me rental as none were available. finally got rental middle of following week after taking off work again. parts delivery eta expedited to 9/1/14. received call 8/28/14 indicating vehicle repair done. i was required to return rental before i could verify work on vehicle. returned rental, took delivery of vehicle. brake pedal went all the way to floor. almost caused me to hit two other vehicles in the dealer's parking lot. service advisor informed me this is normal with the recall replacement parts. i disagree so advisor has technician drive it and agree with me that it isn't normal. i am informed abs system needs to be bled a few more times. had to go home again and return later to pick up vehicle again. this time it was ok. completely unreasonable amount of time for parts, had to take off many days of work, and dealer had no empathy for situation. this is in addition to having to fight for a rental. now, a few days after having received my vehicle back, vehicle has loud tick on startup and while driving louder than radio, but i could not replicate at dealer. service advisor didn't seem to believe me about tick and i was told hemi engines typically tick. this is not my first vehicle or my first experience with a hemi engine. it isn't normal. no interest in servicing vehicle and informed me to bring it back when it was making the tick sound. i've tried twice and i can't get it to happen at dealer. *tr
Tl* the contact owns a 2013 jeep grand cherokee. the contact received a recall notice for nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic); however, the part needed for the repair was unavailable. the dealer stated that they were only receiving one brake booster per week and there were approximately 800 consumers on the waiting list. the manufacturer was notified. the contact had not experienced a failure.
Tl* the contact owns 2013 jeep grand cherokee. the contact stated that while waiting at a traffic light, the vehicle began to reverse although the brakes were engaged. the contact mentioned that she had to apply pressure to the brake pedal in order for the vehicle to stop. the failure recurred twice. the vehicle was not repaired. the manufacturer was notified of the failure. the approximate failure mileage was 14,000.
I have had a brake recall notice for my vehicle for months! when i check with chrysler and the dealer parts to repair the brakes have not been released! i have now received a second recall for a possible short in the headliner that could cause a fire, again no parts to fix the problem. is the government going to look into this or am i wasting my time filling out messages on this site??? *tr
I received a brake booster safety recall notice in june - p14 nhtsa 14v-154. i called the dealer today august 4th to set up an appointment for the repair ([xxx], traverse city, mi). the dealer service rep informed me that they do not have parts, only get maybe three parts a week, and said i could be on a waiting list which now has over 30 people. i said at that rate it could be months before the safety recall is completed. he said he had no information about when the repair might happen and agreed that they (chrysler) were not being very responsive. i got on a waiting list and was told they would call me if they get any parts. what is the purpose of a safety recall if the manufacturer and dealer cannot provide any service or commitment? information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr
Tl* the contact owns a 2013 jeep grand cherokee. the contact received a notification of nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic) however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the vin was not available. the contact had not experienced a failure.
Tl* the contact owns a 2013 jeep grand cherokee. the contact received a recall notice for nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic); however, the parts needed for the repair were unavailable. the dealer did not know when the parts would arrive. the manufacturer was notified. the contact had not experienced a failure.
Tl* the contact owns a 2013 jeep grand cherokee. the contact received a recall notice for nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic). the contact stated that the part needed to remedy the recall was unavailable. the manufacturer was not made aware of the issue. the contact had not experienced a failure.
Tl* the contact owns a 2013 jeep grand cherokee. the contact received a notification of nhtsa campaign id numbers: 14v154000 (service brakes , service brakes, hydraulic) and 14v391000 (electrical system). the contact stated that the parts were not available for several months. the dealer did not give a specific date for when the parts would become available. the manufacturer was notified of the delay. the contact had not experienced a failure.
I got a recall # p14 i have tired for over 3 months to get it repaired at royal olds in charleston where i purchased the vehicle they said they don't have the part and only get one part in at a time per month. it is apparent that they don't want to fix this recall, i'm not the only customer having this problem i have talked with others. *tr
Jeep put out a recall notice on the brake booster for this vehicle in july 2014. the local dealership, family chrysler jeep, still, as of 9/9/2014 does not have the parts to correct the brake booster issue. the dealership attendant today 9/9/2014, [xxx], (male) stated that i would have to call back some time the end of september to hopefully get an appointment in october. this is not a an acceptable time frame when it comes to break failure. we have a newborn baby that must travel in this vehicle. speaking today directly with the chrysler group recall center 800-853-1403 they do not have an eta on when the dealerships will have the necessary parts to fix the breaks. over 2 months and still no parts from the chrysler group?? totally unacceptable by any standard. when i asked the call center rep to transfer me to a supervisor i was told, this call does not warrant a supervisor. serious. i hope they did record this phone call today to verify that i was told "this phone call does not warrant a supervisor". after a bit of a talking to and demanding that the rep tell me "no" i have been on hold for 25.03 minutes on my timer on the phone. i am sending this at the same time i am on hold with the chrysler group recall center. finally told that a supervisor will call me back in 1-2 business days. noted to the rep that today is tuesday, september 9 10:27 am and i look forward to hearing from a supervisor. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr
Tl* the contact owns a 2013 jeep grand cherokee. the contact received recall notifications for nhtsa campaign number: 14v154000 (electrical system) and nhtsa campaign number: 14v391000 (service brakes); however, the parts needed were not available. the dealer was contacted on multiple occasions, but was unable to provide an estimated time for when the parts would become available. the contact had not experienced a failure.
Tl* the contact owns a 2013 jeep grand cherokee. the contact received a notification of nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic) however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the vin was not available. the contact had not experienced a failure.
2013 jeep grand cherokee. consumer writes in regards to concerns over brake booster recall parts availability. *smd the consumer stated the part was ordered on june 25. 2014. the dealer informed the consumer, there were 50 people ahead of her and only 1 part arrived per week. recall # 14v154000. *jb
Tl* the contact owns a 2013 jeep grand cherokee. the contact received a notification for recall nhtsa campaign id number 14v154000 (service brake, service brakes, hydraulic). however, the part needed was unavailable to perform the repair. the dealer was unable to provide an expected date for the remedy part to become available. the manufacturer was not notified of the problem. the contact had not experienced a failure.
Tried to schedule an appointment to have the recall parts fixed with my dealer and was told they only get two parts per week and it would be more than a month before being able to get to it. i was put on a list with no idea of how long it would be. doesn't seem to be much of a sense of urgency with this service center. *tr
This is a complaint about the timeline in which this recall p14/nhtsa 14v-154 (brake booster) is taking to get fixed by the chrysler group. i have been on the waiting list at my local dealer in rapid city since mid june and they inform me that they are only getting 3-4 parts per month to fix this. i don't understand why chrysler is reacting so slow at getting the parts out to the dealers to fix this, especially with the winter months coming up and if water gets into the brake system and freezes it may cause the brakes to not work properly. i called chrysler to complain and they didn't seem to feel concerned and just gave me a canned standard statement that it is a controlled recall. now in the meantime i have a 2nd recall p36/nhtsa 14v-391 (sun visor vanity lamp wiring) which i am on another waiting list to get fixed. if someone can please respond and let me know what is considered a reasonable waiting time for the brake booster to get fixed? if my dealer can only repair 3-4 vehicles per month, it may be years before all the affected jeeps are fixed. *tr
I received a recall notice in june and took my car for repairs. they did the inspection on the jeep and found that i need a new part. i have now been waiting 3 months to get this part and my dealer tells me they can get the part from the factory and don't know when they will. today i received a new recall notice p36 /nhtsa 14v-391 for a wiring issue on the overhead lights. i took it to the dealer and they told me they would order the parts. again with know ideal when this would be repaired. the first could cause my breaks to fail the second could cause my car to burn down. i would like to get this repaired what do i need to do? i have contacted the factory with no help. they claim they are trying to produce the parts for the brakes. *tr
Tl* the contact owns a 2013 jeep grand cherokee. the contact received a recall notification for nhtsa campaign number: 14v154000 (service brakes, hydraulic); however, the part needed to repair the vehicle was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure.
Tl* the contact owns a 2013 jeep grand cherokee. the contact received a notification for recall nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic). however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact was concerned for his safety. the contact had not experienced a failure.
Tl* the contact owns a 2013 jeep grand cherokee. the contact received a recall notice for nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic); however, the part needed for the repair was unavailable. the manufacturer was not notified. the contact had not experienced a failure.
Tl* the contact owns as 2013 jeep grand cherokee. the contact stated nhtsa campaign number: 14v154000 (service brakes , service brakes, hydraulic) had exceeded the reasonable amount of time for repair. the dealer stated the parts were not available and placed the contact on a waiting list. the manufacturer stated that they only send one or two repair kits per week to the dealer and declined to provide an estimated time frame for repair. there were no failures at this time.
Tl* the contact owns a 2013 jeep grand cherokee. the contact received a notification for recall nhtsa campaign number 14v154000 (service brakes, service brakes, hydraulic). after contacting the dealer and the manufacturer the contact was informed that the parts were not available and no availability date could be given.
I am just trying to file a complaint against northwest chrysler jeep dodge in houston tx per instructions on my recall notice for the brake booster. they are a horrible service facility and i have tried to book an appt and they are all backed up, supposedly all year per the person i talked to. how is this possible??? guess they do not want to help me. there phone no is 855-2665082. *tr
Tl* the contact owns a 2013 jeep grand cherokee. the contact received a recall notice for nhtsa campaign number: 14v154000 (service brakes, hydraulic) however, the part was unavailable. the manufacturer was notified. the contact had not experienced a failure.
I received a recall from chrysler in reference to a safety recall for my vehicle. the problem is specific to the brake booster in that the shell may ingest water in wet conditions (rain, snow, fog, washing the car, etc.) which would totally disable any braking function for the vehicle. the instructions were to take to my dealer for repair which i did months ago. several months later the parts necessary to repair have not been delivered and every dealership i checked with have a 200+ waiting list of customers waiting for repair parts to be delivered. i've call chrysler's support line listed on the recall notice several times and the only response i get is that parts are on the way, which is the same response i've received for months! who do they have making these parts that is taking so long, and isn't losing all braking capabilities important enough to move up on the priority list??? *tr
Tl* the contact owns a 2013 jeep grand cherokee. the contact received notification of nhtsa campaign number: 14v154000(service brakes , service brakes, hydraulic). the contact stated that the part needed to remedy the vehicle was unavailable. the manufacturer was not made aware of the issue. the vin was unavailable. the contact had not experience a failure.
Tl* the contact owns a 2013 jeep grand cherokee. the contact stated that when depressing the brake pedal, there was a delay in response. the contact stated that nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic) exceeded a reasonable amount of time for the recall repair. the dealer informed the contact that there was a limited amount of parts being shipped and that there was a order placed on june 30th of 2014. the vehicle was not repaired due to the part not being available. the manufacturer was not made aware of the failure. the approximate failure mileage was 23,000.
Tl* the contact owns a 2013 jeep grand cherokee. the contact received notification of nhtsa campaign number: 14v154000 (service brakes, hydraulic); however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure.
Safety recall notice regarding default in brakes received, contact huffines jeep for service and was advised that it will be weeks or months before repair can be completed as chrysler does not have the parts manufactured. *tr
Tl* the contact owns a 2013 jeep grand cherokee. the contact received recall notifications for nhtsa campaign number: 14v154000 (service brakes) and nhtsa campaign number: 14v391000 (electrical system). the parts were not available for several months. the dealer was unable to provide a specific date for when the parts would become available. the manufacturer was notified. the contact had not experienced a failure.
The end of may i received a notification that chrysler had a defect on there 2011 through 2014 jeeps brake booster, when i called one of the dealership they told me to call back the next week because they did not have the part. a week later i called chrysler and informed them of my conversation, they took down my information and told me they were going to order the part and call me within a week. this never happened i called chrysler again july 2 and spoke to another representative and they told me they still did not have the part and that they will let me know via phone when the part comes in. i am very concerned having this defect can have consequences on any given day. what happens if my car is the one that has a defect and i get into an accident? what happens than to my family. the brakes are very important in any car. *tr
Tl* the contact owns a 2013 jeep grand cherokee contact received a recall notice for nhtsa campaign id number: 10609849 (service brakes) and stated that the part needed was unavailable to perform the repair. the manufacturer was not notified of the issue. the contact had not experienced a failure.
Tl* the contact owns a 2013 jeep grand cherokee. the contact received notification of nhtsa campaign id number 14v154000 (service brakes, service brakes, hydraulic) however, the contact was not able to have the vehicle repaired under the recall because the part needed was unavailable. the manufacturer was not made aware of the problem. the contact had not experienced a failure. .... updated 08/05/14 *bf the consumer stated the vehicle has been repaired. updated 08/18/2014 *js
I received a recall notice for my 2013 jeep grand cherokee which the dealer was aware of on 5/29/14 in reference to brake issues that could result in a complete brake failure. the parts were ordered, but as of 7/18/14 the dealer claims the replacement parts have still not been received from chrysler and have no idea as to when the parts will be available. i think the loss of brakes is a serious issue and after having been reported 6 weeks ago the issue is still unresolved! *tr
Tl* the contact owns a 2013 jeep grand cherokee. the contact received notification of nhtsa campaign number: 14v154000 (service brakes, hydraulic) however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure.
In may, 2014 we received a safety recall notice. since we live in san diego ca but were at our cabin in minnesota we couldn't bring our jeep in until june. so, june 30 we took our jeep to midway chrysler jeep in san diego. they said we needed a brake booster shield. they had to order it from the main chrysler location and it would take two weeks. after three weeks we called and they said they hadn't received it yet. it has now been five weeks and we are really concerned. in four weeks we leave for a driving trip across country through the mountains. what can you do to expedite this repair so that we can make our trip safely? *tr
Tl* the contact owns a 2013 jeep grand cherokee. the contact received a notification for recall nhtsa campaign number: 14v154000 (service brakes, hydraulic). however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure.
Tl* the contact owns a 2013 jeep grand cherokee. the contact received a notification for recall nhtsa campaign number: 14v154000 (service brakes, hydraulic) and nhtsa campaign number: 14v391000 (electrical wiring, vanity light). however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact had not experienced a failure.
Tl* the contact owns a 2013 jeep grand cherokee. the contact stated received a notification for recall nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic). the both dealer and manufacturer stated the parts were not available for repair. the manufacturer had exceeded the reasonable amount of time for repair. the vehicle was not repaired. the contact had not experienced the failure.
Tl* the contact owns a 2013 jeep grand cherokee. the contact stated that nhtsa campaign numbers: 14v104000 (service brakes, hydraulic) and 14v391000 (electrical system) exceeded a reasonable amount of time for the recall repairs. the dealer stated that the parts were not available for the recall repair. the manufacturer was made aware of the delay. the vehicle was not repaired. the vin was not available. the contact had not experienced a failure.
Tl* the contact owns a 2013 jeep grand cherokee. the contact received recall notifications for nhtsa campaign numbers: 14v391000 (electrical system: wiring) and 14v154000 (service brakes, service brakes, hydraulic). the contact stated that the parts needed to repair the vehicle were unavailable. the manufacturer was notified. the contact had not experienced a failure.
Tl* the contact owns a 2013 jeep grand cherokee. the contact received a recall notification for nhtsa campaign number: 14v154000 (service brakes, hydraulic); however, the part needed to repair the vehicle was unavailable. the manufacturer was notified. the contact had not experienced a failure. updated 11/20/14*lj updated 5/4/2015 *js
Tl* the contact owns a 2013 jeep cherokee.the contact received a notification for recall nhtsa campaign id number 14v15400 (service brakes, service brakes, hydraulic). however, the part was unavailable to do the repairs. the manufacturer was made aware of the problem. the contact had not experienced a failure.
Tl* the contact owns a 2013 jeep grand cherokee. the contact received notification of nhtsa campaign number: 14v154000 (service brakes, hydraulic) however, the part to do the repairs was unavailable. the manufacturer was made aware of the issue. the contact did not experience a failure. *js the consumer was informed the parts necessary to complete the recall repair were on restriction. updated 02/05/2015*js