Tl* the contact owns a 2017 jeep cherokee. within months of owning the vehicle, it failed to start and stalled several times without warning. the dealer (koons tysons chrysler dodge jeep ram, 2050 chain bridge rd, vienna, va 22182, va 22031, (703) 790-0900) was unable to replicate and diagnose the failure. the manufacturer was notified. the approximate failure mileage was 5,000.
The presets on the phone part of the touch screen have erased themselves twice in a month
I was stopped at the red light, my foot on the brake and vehicle gear in d, i felt my vehicle is reversing (moving backwards), i thought my vehicle gear was in r and foot on gas padel but that was not the case, i double checked to make sure the vehicle gear was in d and foot on the brake pedal, i put my vehicle in park (p) to make sure it stops and then when light turned green, i put it in drive (d) and started driving. in all that bizzareness, i felt i missed a green light as well. i thought may be the vehicle besides me started driving and it was my vision which made me think that my vehicle moved backwards but i am a long time driver and something like that never happened with me before. i was completely shaken up, thinking that luckily no vehicle was behind me during all that time. i also noticed that my vehicle was at least one vehicle space behind the stoppage line when i started driving again. this strengthened my belief that my vehicle moved backwards.
Tl* the contact owns a 2017 jeep cherokee. while accelerating from a stop, the gear shifted abruptly and caused the vehicle to jerk. in addition, the "service the shifter" indicator illuminated. the failure recurred several times. the vehicle was taken to leith chrysler jeep (5500 capital blvd, raleigh, nc 27616, 919-872-5500) where the technician updated the computer system, but the failure recurred. the vehicle was taken back to the same dealer where it was diagnosed that the gear selector bezel and harness needed to be replaced. the manufacturer was made aware of the failures and stated that they would contact the dealer. the contact also stated that the manufacturer promised to get back with her within twenty-four hours. the vehicle was not repaired. the failure mileage was approximately 3,000.
New 2017 jeep cherokee has completely and randomly shut off/shut down while driving three times. extremely dangerous failure mode! vehicle has less than 2000 miles and is less than 3 months old. first instance: april 27, 2017. daughter driving. going up a hill on city road at approximately 45mph. vehicle just died. almost rear-ended. pulled over. put it in park. vehicle restarted. second instance: april 28, 2017. owner driving. on interstate 376 going 65mph. vehicle just died. pulled over. put it in park. vehicle restarted. third instance: april 29, 2017. owner driving. state road going 40mph. vehicle just died. noticed a "ding" sound just before it died. almost rear-ended. pulled over. put it in park. vehicle restarted. took car to dealer - preston motors in new castle, pa. explained situation. told them "we could have died!" they claim they know of no similar issues or reports of this problem. i presented them with printouts of the numerous similar complaints for 2016 models on nhtsa website. dealer is currently investigating and guesses (does not know) it may be a problem with the starter button (not the stop/start button). they are replacing it and will test drive it before giving it back to us.