Tl* the contact owned a 2013 infiniti jx35. the contact stated that while waiting for traffic to move, another vehicle driving at approximately 80 mph rear ended the vehicle. none of the air bags deployed. the police was present at the scene and police report was filed. no injuries were reported at the scene. the vehicle was towed to an impound lot then picked up by the insurance and labeled as destroyed. the vehicle was not taken to the dealer for a diagnostic testing. the vehicle was not repaired. the manufacturer was notified of the failure. the approximate failure mileage was 50,000. *bf *tr
Air bags: occupant sensor
Passenger air bag sensor remains illuminated with or with out a passenger in the passenger side seat. bad sensor with that make model and year. the sensor turned on very soon after purchasing this vehicle from drivers mart.
I received recall letter but lost it
2nd passenger airbag light is always on. no front passenger airbag protection. had a recall r1606 done, but trouble came right back. appears there is another recall pc217 for more extensive repairs but infiniti says my vin not included. it sure appears it should be included, exact troubles. this appears to be a huge nissan issue.
Passenger air bag sensor - indicating off with adult in seat. i searched any recall on the vin oon "https://vinrcl.safercar.gov/vin/"to see if there are any recall, but 0 recalls.
Tl* the contact owns a 2013 infiniti jx35. the contact received notification of nhtsa campaign number: 16v244000 (air bags); however, the part for the recall repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the contact stated that the air bag warning indicator illuminated. the vin was unknown. the approximate failure mileage was 40,000. the manufacturer was not made aware of the failure. vin tool confirms parts not available.
The passenger side airbag seat sensors are calibrated wrong. it does not recognize my 105 pound wife as a person, and therefore turns the airbag off. i raised this issue with infiniti at least 3 years ago, and they told me that she must just be sitting on the seat wrong. well, just about a month ago, they finally issued a recall. we took the car in today to get it fixed, and they told us the fix wouldn't be ready until september. meanwhile, my wife is pregnant and has no airbag in the passenger side of the vehicle. infiniti needs to get a recall fix ready immediately.
Ref: nthsa recall 16v-244 part 573 of april 28, 2016 stating i would receive an "interim notification letter" within 60 days. did not receive. it has been nearly six months and dealer states parts are not available. given this is a failure of the ocs, is this vehicle safe to drive?
Takata recall i was noticing the passenger air bag notification is off when someone is in the passenger seat. i decided to search the vin to see if there was a recall.
After servicing, as in recall. in april 2016 for airbag light coming on with full weight person in passenger seat, the problem still exists.
Tl* takata recall. the contact owns a 2013 infiniti jx35. while driving various speeds, the air bag warning indicator illuminated. the contact received notification of nhtsa campaign number: 16v244000 (air bags) and stated that the part needed for the repair was not available. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the failure. the failure mileage was approximately 55,644. parts distribution disconnect. *tr
Vehicle continues to have issues with the passenger airbag light coming on, despite the passenger seat being occupied by adult passenger. dealership and infiniti tech have been shown videos, yet they repeatedly say "can't duplicate the problem". we have asked for a buy back, and have been denied (twice). consumer affairs will provide no explanation, but repeatedly says it is working as designed. the bottom line is this... infiniti does not care! as with others on here, they have told us to make sure we read the manual on how to "properly sit in the seat" and if it doesn't work turn the vehicle off and on to "recalibrate". really? $40,000+ vehicle and you have to sit on the side of the road and turn it on and off multiple times just to get it to work the way it should? they also told us that you can't have anything in the seatback pocket (then why have a seatback pocket?). regardless, we have taken the vehicle in at least 10 times now and have done exactly what they have told us to do and it still does not work properly. unfortunately, it looks like the only way they will do anything is when someone is killed because their system did not function properly. nhtsa, please do something! this is not right and they aren't listening. my dealership told me the reason they won't do a buyback is because this is a "known" issue and there would be too many to buy back.
Tl* the contact owns a 2013 infiniti jx35. the contact received a notice for nhtsa campaign number: 14v138000 (air bags, electrical system) and the vehicle was repaired. the vehicle was taken to the dealer on three occasions. the contact stated that the air bag light began to illuminate on the instrument panel after the recall repair was made. the dealer stated that the vehicle was operating as designed; however, another mechanic informed the contact that the seat cushion needed to be replaced to correct the issue. the contact felt that the manufacturer did not repair the vehicle adequately. the vehicle was not repaired. the failure mileage was unknown.
While driving the car at approximately 30mph, the passenger airbag was disabled by the sensor indicating that the passenger did not weigh enough to activate. the passenger weighs 200lbs. my local dealership has been contacted about the problem. the car has been in for service for this specific problems 4 times since the car was purchased. the airbag sensor has been replaced in the passenger seat and a recall was performed to recalibrate the sensor. despite these efforts, the problem remains. infiniti is unable to correct this potentially fatal problem. *tr
Infiniti did a recall on passenger side airbag. i had no problem with the airbag when i brought it in, but now it's not working properly. the airbag off light turns on while someone is sitting in the seat and turns off when someone less than one hundred pounds is in the seat. it has been inconsistent and unsafe. i've brought the car back with no result. *tr
Tl* the contact owns a 2013 infiniti jx35. the contact stated that while the passenger was seated in the front passenger seat, the air bag warning light illuminated on and off. the vehicle was taken to the dealer on multiple occasions but the failure was unable to be duplicated. the contact mentioned that the dealer replaced the front passenger side airbag sensors but the failure persisted. the manufacturer was notified of the failure. the failure mileage was 12,000.
My infinity jx35 has had multiple issues in regards to the passenger side airbag system as well as the fuel gage. i have had my vehicle to the dealership for repairs 3 times for both issues and the issues still have not been resolved. the passenger side airbag does not detect my wife when she is in the seat. infinity first told me it was a recall issue and now they don't know. the fuel gage moves around sporadically and does not give an accurate measure of fuel in the car. the dealership first replaced a sensor in the fuel tank twice which did not fix the issue, and then the entire dashboard systems and still it has failed to work correctly. i attempted to get infinity to repurchase my vehicle but was denied even though they do not have a solution for my vehicle. *tr
My jx 35 was recalled (14v-138) to fix the occupant classification system. i had the recall "fix" performed on the vehicle. when passengers weighing between 105-125 pounds sit in the frong passenger seat, the light comes on indicating that air bag is turned off. the dealer (fields infiniti of glencoe, il) inspected the vehicle and said that it perormed the recall according to infiniti's/nissan's specifications and there's nothing further the dealership can do unless the vehicle undergoes another recall. there's clearly a design/engineering flaw in the airbag seat sensor system, as this problem doesn't exist with any of other vehicles i've driven (bmw, audi, gmc). this is unacceptable because it puts my wife (and other potential front passenger riders)in jeopardy in the event of a head-on collision. please have nissan recall this vehicle again to fix the problem once and for all, as others are complaining of the same problem with their post-recalled infiniti jx35 and qx60 and nissan pathfinders. *tr
Tl* the contact owns a 2013 infiniti jx35. the contact stated that the vehicle was taken to a dealer six to eight times to be serviced under nhtsa campaign number: 14v138000 (air bags, electrical system). the contact stated that the recall remedy failed to repair the vehicle. the manufacturer was notified of the failure. the contact experienced a failure, but the specifics were not available. the failure milage was 15,000.
Tl* the contact owns a 2013 infiniti jx35. while driving at 40 mph, the passenger side air bag warning light illuminated. the failure recurred on numerous occasions. the vehicle was taken to a dealer multiple times. the technician was unable to diagnose or repaired the failure. the vehicle was previously repaired under nhtsa campaign number: 14v138000 (air bags, electrical system). the manufacturer was notified of the failure. the failure mileage was 10,000.
The front passenger " airbag off " light came on while adult weighing 140 lbs. was sitting in front passenger seat & stayed on while car was being driven. this incident has happened at least 15 times. i have over 8 video documents of the occurrence & have taken the car to the infiniti dealership at least 7 times to address this issue. the service dept. has performed occupancy sensor reprogramming multiple times, but the issue did not get resolved. on 10/31/14, the infiniti service replaced the passenger side seat bottom frame. this did not fix the airbag sensor problem. infiniti corporate sent an event monitor that infiniti service installed on 12/22/14. on 1/30/15, infiniti removed the event monitor & it was sent to infiniti corporate. their response was that it is working the way it should. even though a national recall was sent out on the issue, infiniti refuses to do anymore to properly resolve the safety issue. *tr
The passenger side air bag light remains on even though the seat is occupied. that means that the air bag is not operational even though the seat is occupied. i noticed that there are a lot of complaints about this issue. *tr
Passenger side air bag light on with an adult seated. the dealer said no codes no problem found. the air bag light will go out after several miles. it has been in 3 or 4 times to the dealer and not repaired or any parts replaced. unsafe. *tr
Vehicle has had 2 air bag recalls, both recall repairs were completed at dealership. the passenger airbag light continues to intermittently turn on indicating the passenger air bag is off while an adult passenger of 140-180+ lbs is occupying the seat. the car was taken into the dealership to repair, after 4 days they advised me they were able to replicate the problem but they didn't know how to fix it and would contact the engineers to make repair. after 8 days in the shop i filed a complaint with infiniti consumer affairs, they opened a case and contacted me on day 9. the dealership finally called back on day 9 and stated the service manager dan would be taking care of the car and would provide better communication and get the car fixed. no call for 5 more days from the dealership regarding the status. regional specialist from consumer affairs called back (day 14) and stated dealership is now saying they were unable to replicate the issue and the service tech previously "mis-spoke". i have escalated my complaint at infiniti corporate. the dealership still has not called (day 14) to tell me what is going on with my car. this vehicle is not safe as you cannot be sure if the passenger airbag will deploy upon collision. this vehicle should be removed from the market until these major safety issues are corrected. *js
Tl* the contact owns a 2013 infiniti jx35. the contact stated that while driving 55 mph, the passenger's side air bag warning light illuminated with the seat occupied. the vehicle was taken to the dealer for inspection but they stated that they could not diagnose the cause of the failure because the air bag warning light was not illuminated at the time of diagnosis. the vehicle was not repaired. the manufacturer was notified of the failure. the failure mileage was 19,000.
The warning light that indicates that the passenger airbag is deactivated illuminates while the passenger seat is occupied by an adult. i returned the vehicle to the dealer and was told that they could not duplicate the problem and nothing was wrong with the car. the light continued to illuminate, so i returned the car to the dealer in august of 2014 and was told after 5 days that they tested the system and cannot find anything wrong with it. i even presented the service manager a video that my wife took on a recent trip of the light clearly illuminated while she sat in the seat. the service manager told me that even though the light illuminates, the airbag is still activated in the computer system. this is ridiculous, how am i supposed to know if the vehicle is safe to carry passengers? i have never been notified by infiniti that there is a recall for this problem. i only found the recall after searching on the internet. i am the original owner of the vehicle. i plan to escalate this situation with infiniti. there is a clear problem with the design of this vehicle that is putting the owner's passengers at risk. please force infiniti to address this ongoing defect. *tr
The airbag sensor for the front passenger seat is not working well or accurately. even with a person who is 115 lbs and 5'3" in the passenger seat, the sensor will go on and off, not committing to either activating the airbags or not. the sensor is not consistent and it is extremely concerning that passengers will not have the protection of an airbag should there be an accident. this has been going on since we first owned the car in summer of 2013. we have brought it to the attention of the dealer multiple times. they assure us all software is up to date from the manufacturer and no further action is required. *tr
Tl* the contact owns a 2013 infiniti jx35. the contact stated that the passenger air bag warning light was illuminated. the vehicle was taken to the dealer on numerous occasions for inspection but they were unable to determine the cause of the failure. the vehicle was not repaired. the manufacturer was notified of the failure. the failure mileage was 3,000. updated 05/12/14 ma the consumer stated the update was completed on monday april 21, but did not fix the problem. *tr
Passenger airbag light states off when a person is sitting in seat.. suv had recall to fix the problem but every so often it still happens.. very worried airbag wont deploy in accident.. dealer does not know how to refix this problem.. please help. *tr
Within the initial 12k miles of owning this jx35, we've experienced a serious problem with the jx35 passenger air bag indicator light. my wife is approx. 130 lbs. and the light comes on numerous times indicating that the airbag will not function during an accident. this is a serious and significant safety issue which nissan has been unable to fix. it's been recalled twice and has been to the dealership over five (5) times for this specific problem. it is currently at the dealership and we've told them to buy back the car. we have filed a formal compliant with nissan customer affairs, complaint # 15766361, and will await their comments. if that fails, we will enact the texas lemon law to have the car returned. just today, the service director said they were able to replicate the issue when one of their female service technicians rode in the passenger front seat, sitting sideways on 1/2 of the seat. then, they went on to say the light did in fact come on, came to a red light, waited seven seconds and the light went off. they said if this happens, you should come to a complete stop so that it recalibrates itself. i asked if they thought this was normal. they said, "yes". i then asked, if the light is on, and someone hits the front end of our car and my occupant suffers death or serious injury, do i then get my "seven seconds" back before the crash to reset the seat? complete and utter nonsense. these dealers know exactly what is going on with this car. they are putting all of us at risk who use the front passenger seat. they had the audacity to accuse my wife of not sitting properly in the seat. how sexist! no other vehicle we've owned or rented has ever demonstrated this issue. this car is a lemon and nissan must be held accountable. nhtsa tests the car with airbags, our car doesn't have that works correctly and they refuse to fix it. *tr
The passenger side airbag "off" light comes on intermittently when there is a front adult passenger in the seat. both myself (145#) and my 13 year old son (115#) have had it occur on multiple occasions. i have taken it to the dealer twice (7/8/13 and 1/6/14) and was told the dealership could not duplicate the problem. dealership stated the infiniti corporate office flew in a technician to look at the car. since light did not come on for them, they refused to replace any parts. light came back on while my son was seated in a proper position (infiniti was nice enough to provide me with a "how to" sit on the seat article) on 1/14/14 and i videotaped it on my cellphone for proof. i will be mailing a certified letter to infiniti for violation of the lemon law since this equipment failure could result in serious bodily injury or death. *tr
Moving at freeway speed, with an adult passenger in the passenger seat, airbag light came on indicating airbag was not functioning. i have a video of the event - light on - as it happened. this was less than 48 hours after an infiniti technician said that the passenger airbag was operating "as intended". i have taken the vehicle in for this problem repeatedly and have even shown them the videos taken as it occurred. unless they intended to sell a new car without functioning airbag, they are covering up a widespread defect or something. they refuse to address the issue, even when shown a video of it happening. they said their diagnostic tools show it is operating as intended but will not provide an explanation as to why the airbag is coming on...even when shown the video. *tr
The passenger side airbag stays on with a passenger seated some times.factory rep said after testing it that it is working as designed. it is not a reliable system it may work normal for two or three weeks and then stay on three times in two days. *tr
Tl* the contact owns a 2013 infiniti jx35. the contact stated that the driver of the vehicle was 45 mph and crashed into a tree. the contact, who was a passenger in the vehicle, sustained a fractured sternum due to the front passenger's side air bag failing to deploy. a police report was filed of the incident. the manufacturer was not made aware of the incident of the air bag failure. the vehicle was destroyed. the approximate failure mileage was 8,400. *tr
With full size passenger in the passenger seat, the airbag warning light is on even after raising off the seat and relocating in the seat. if engine is restarted the light goes off. three attempts by the dealer to remedy with no results. this light was even lit as i picked up vehicle when recall was performed, which was the second attempt to remedy. today was the third attempt at which they found no codes and no defective part, so no effort was made to repair but the light was on last week. *tr
We have taken our 2013 infiniti jx35, manufactured in 9/12, to the dealer three times in 7 months to have them inspect the passenger airbag sensor. when passengers (full-sized adults) sit in the seat, occasionally the dashboard light indicates the airbag is not operational. the dealer and infiniti refuse to acknowledge or correct the issue, despite an active recall on this very issue for over 80,000 nissan/infiniti vehicles. infiniti insists our vin is not among the recalled vehicles, yet refuses to provide the exact date of manufacture in order for us to independently check nhtsa records. *tr
Adult female approx 115 lbs sitting in front passenger seat when air bag light stayed on, indicating air bag would not deploy in event of a crash. this has continued despite bringing back to dealership, which advises working as intended.
While a normal sized person was in passenger seat, air bag light turned on, thus rendering air bag off and non operational if needed in a crash. additionally, if a person was seated in the car passenger seat, got out of car, and then returned to seat, the air bag light would turn on and render the air bag non operational when a normal sized person was seated in the passenger seat. car was returned to infinity dealer. they were able to duplicate these situations. they brought their engineer into evaluate car. he states the car air bag is functioning properly, when it is clearly not. we were told if a person leaves the vehicle as i described above. that we need to turn car off for air bag to work properly in that situation. it does not state this anywhere in the owner manual. they completely ignored that the passenger seat air bag turns off for no apparent reason when a normal sized person is seat in the seat despite me taking pictures of that scenario and showing them video evidence that it does such. i have returned the vehicle to the dealer 4 times. they have replaced the sensor recall (nhtsa campaign number: 13v069000) in the passenger seat 3 times without fixing the defect on my car. they are now telling me that the air bag is working properly, but it is clearly not. this is a serious safety issue that nissan/infinity is ignoring. there are many documented case reports on internet of same situation.
Tl* the contact owns a 2013 infiniti jx35. the contact stated that the passenger's side air bag warning lamp illuminated intermittently. the vehicle was taken to the dealer where the technician advised that they needed to update the software. the manufacturer was made aware of the failure. the vehicle was not repaired. the failure mileage was unknown and the current mileage was 11,000.
Tl* the contact owns a 2013 infiniti jx35. the contact stated that the vehicle was taken to the dealer several times because the front passenger's side air failed to recognize when the passenger's seat was occupied. the vehicle was taken to the dealer several times for the failure, however the failure was not corrected and the contact was not aware if the air bag sensor was replaced. the manufacturer advised that the vehicle was not included in nhtsa campaign number 13v069000 (air bags). the vehicle was not repaired. the approximate failure mileage was not available and the current mileage was 7,000. updated 10/22/13 *cn
Have noticed that the passenger air bag off warning light comes on intermittently with an adult passenger seated in the passenger seat. this seems to be a common problem with several of the infiniti jx35 models. this is a serious concern as the air bag in not armed, providing no protection to the front seat passenger. i plan to take the vehicle to the dealership on monday. so far i have not had a recall notice from infiniti on this issue. *tr
My jx35 passenger airbag deactivation light turns on randomly. i took my automobile to the dealer at least four times and they couldn't reproduce it. i recorded several videos of this issue where my wife or even myself is in the passenger seat and the deactivation air bag light turns on while the car is in motion. a big safety problem. also experiencing a problem with the city mpg, i obtaining an average of 10mpg. *tr
Passenger airbag sensor is extremely sensitive to front passenger position. if individual does not sit absolutely perfect, the indicator light comes on indicating the airbag is off. i am becoming very concerned. *tr
While driving my infiniti jx35 i have noticed that the air bag light, indicating that the air bag is turned off, will come on while my wife is sitting in the passengers seat. she weighs about 150lbs so the air bag should always be on with her sitting in the seat. *tr
Same serious problem as noted by many other consumers on http://www.arfc.org/complaints/2013/infiniti/jx35/. passenger airbag light remains lit indicating airbag will not deploy in accident while adult passenger is seated. this issue was noted on the day of delivery (1/18/2013). car was taken back for a fix. report from dealership indicated it was probably due to location of the weight of the passenger while seated as they could not duplicate the condition. when we went back to pick up the car, we noticed that the issue has not gone away as the light still stays on (i.e. passenger side airbag is off) even though a 124lb adult is seated. this is a serious safety issue and should be investigated immediately before any fatalities happen. most importantly, we had my wife sit in another jx35 on the lot and passenger side airbag light still stayed on. this is clearly a systemic design issue and not isolated to one car. car is currently at the dealership and they are trying to confirm from infiniti if there is some way to lower the weight threshold so lighter people will be detected and airbag will be activated. *tr
Normal sized adult sitting in the passenger seat, less than 200 lbs, air bag indicator is lit indicating air bag is off and not functioning. took back for recall, they said nothing needed to be done. dealer claims air bag is functioning normally. when i called customer care and told them i had no confidence that the airbag would deploy in the case of an accident, her response was "my first line of defense is a seat belt." really? what's the point of having an airbag then? *tr
Air bag sensor turns off intermittently. it will happen in the middle of a drive. took car to dealer to have it serviced. they told me the sensor was reset and if it happened again they would replace it. when it happened again about a month later i got a different story. i turned it in to the dealer and later in the same day i heard that nissan had recalled the air bag sensor on 5 models, including the jx35. when i picked it up, the service department gave me the same story, they recalibrated the sensor and to bring it back if there were more problems and it would be replaced. *tr
The passenger airbag light turns on when my wife sits in the seat. she weighs 100 pounds and the airbag should not be turned off. this occurs about 85% of the time which is unacceptable. clearly this is a safety issue. the dealership and infiniti have not offered an explanation or resolution after repeated inquiries. *tr
This vehicle has been exhibiting intermittent passenger airbag on/off when a passenger is seated on the passenger seat. the passenger airbag off light comes on 40% of the time when a passenger weighing 120 lbs is seated on the passenger seat. this is a serious safety issue when a collision happens if 50% of the time an airbag will not deploy. dealership confirms this is normal operation of the vehicle when someone weighing 120 - 130lbs is seated in passenger seat. i have video proof of passenger airbag off light turning on all of the sudden when driving at a highway at 80 mph. *tr