The vehicle has frequently had an issue with the infotainment system glitching which leads to the lkas (lane keep assist), aac (adaptive cruise control), and lane departure system to fail while the vehicle is in motion. when turning the car off after these issues occur, the infotainment system will stay on, draining the battery. the vehicle has been taken to a honda dealership. the dealership stated that an update would fix this issue. once we informed them and they confirmed that the system was already updated, they told is there was nothing we could do. the only way we can stop the infotainment system from staying on is by removing the fuse for the infotainment system. we have contacted honda and they have refused to do anything about this.
My 2019 honda randomly brakes while i'm driving almost causing someone to rear end me, and other times almost causing me to be in accidents. in addition, at 19k miles my transmission went out (started catching, making a grinding noise) while i was driving on the interstate and caused the vehicle to decelerate. i pulled off the road turned the vehicle off, once restarted it decelerated and the transmission light, emissions light and blind spot light came on the dash board.
The digital speedometer and infotainment system shut off and restart at random. in addition, the speakers crackle, the radio stops working, the backup camera does not always engage when going in reverse. the digital speedometer screen has turned off twice and the only (temporary) solution was for the dealer to reset the system.
The issue is related to the honda infotainment system. after only 2000 miles the system began having issues. while the driver is driving, the center display and the display on the control panel will frequently go blank. when this happens the driver is unable to activate or deactivate specific safety controls including lane keep assist, adaptive cruise control and automatic braking. the automatic braking warning is also lost when the display goes out. the driver also loses the speedometer. from the center display, the driver is unable to use the backup camera, the radio, navigation and the ability to make hands free phone calls.
Within one week of purchase, i returned to dealer - gps unit sends me directions and distances far longer than any other gps - dealer spent an entire ray uoloading/downloading/updating - still sends me much longer distance and time directions. i am on road for my work. this has me not be able to use the gps that is the reason i "bought" a higher trim level - useless! longer distance adds to my fuel bill, adds detrimental impact to carbon footprint and environment, impacts my schedule for work and travel - immensely. **cruise control** - dangerous and puts me at risk for even speeding tickets. car cruises up to ten miles "faster" than the settings i have it on sporadically. also - at times, as the car cuises on its' own, higher than the set speed to control car at... the speed set - also "elevates" with the car speed elevating out of control! this car is risking my life and well being. contraty to nhtsb article on how cars are safer.... no - they are putting lives at risk and drivers at mercy of higher expense and loss of time in schedules for dealers to investigate and still have car with issues. - honda-link has been useless whe-n i have been stranded with warnings blaring on screen of my new as of 8-5-19 car! this is my 3rd honda pilot - most unsafe car i have ever owned and far from the peace of mind, my other honda's have given me. i have videos i can share when someone reaches back out to me. i need help - dealers and myself are caught in honda issues that honda won't acknowedge or make right for me as a consumer. this is a brand new car i have already lost time, money, business while being caught in the middle of this commundrum unfairly. there is a class action suit out against honda - why are any of us consumers having to endure so much stress and loss and life risk, because honda is becoming like too much of corporate america?
Randomly the center counsel display will go blank as well as the driver's side display which contains the speedometer. also failing at the same time is the dvd player. we also experience a 'popping' noise through the speakers, even with audio system turned off. this usually is what happens first, then error messages (for example: 'radio unavailable', 'no audio connection for fm', 'network communication lost', 'check tuner'), then screen goes blank. when this happens while the driver is driving, they are unable to activate or deactivate specific safety controls including lane keep assist, cruise control, automatic braking etc. the automatic braking warning is also lost when the display goes out, as well as the speedometer. when this happens , both display screens turn off and go black, which are huge safety concerns. from the center display, we lose the back up camera, radio, navigation, dvd player and ability to make hands free phone calls among other things. this can occur daily, every time the car is driven, or sporatic and not happen for a few days at a time. car was purchased brand new in april 2019. problem began in the beginning of august 2019, exact date unknown. problems occur while the car is in motion or stationary, city streets, highway and at any speed and any time.
Our "network" components were not working. at high speeds, the adaptive cruise control would not brake properly and could have caused an accident. the "brake" sensor is not working properly. upon taking to dealer for service, service technician said that this "network" issue has occurred on other cars. strongly recommend an immediate inquiry to this issue as it affects the safety features touted by the car manufacturer, honda. the solution is to reconnect the network components, this has still not resolved our issue.
Purchased the new 2019 honda pilot elite at around 3,000 miles. while driving around 25-30 miles per hour speed on paved roads, sometimes not all the time. the car downshifting and stalling for a few seconds before being able to accelerate again. this happen while driving on a nice sunny day with no loose gravel or rain, in a 4 way intersection making a left turn on green which made the car stalled and wasn't able to accelerate for a good 1 to 2 second. good thing there wasn't any other vehicle that is near by. this can cause an accident and body injury! this happen during turns and straight driving. i've discuss this every time i go and get the car maintenance at the honda dealership but they cannot duplicate the problem i've had encounter. the car as of now has 15,651 miles and downshifting and stalling comes and goes whenever it wants to its not contestant. for a new car over $50k plus not including taxes, its extremely dangerous to me and anyone who is driving or pedestrian walking near by!
There are several issues and they have happened many times - all related to electrical system, speedometer and infotainment defects. the infotainment and dash display including the speedometer shut off while driving. this includes the speedometer, all safety features, cruise control shutting off while driving. also the audio will completely shut off while driving and i will have no audio for hours at a time. also there are pops and crackles out of the speakers every time i drive the vehicle. i have detailed documentation for these issues including videos of the issues happening while driving. dealership has attempted to repair several times and the issues get worse, not better.
When driving on some rural roads where line is clearly present in road my car automatically applies brakes as crash avoidance when oncoming car is coming that is clearly in its own lane. this has happened multiple times and honda was notified and does not seem concerned about this safety issue but is aware that it happens.
When driving the car, the instrument panel (including the speedometer) will shut off for approximately 2 minutes, and the reboot. this result in the inability to tell exactly how fast the vehicle is moving. this will occur under multiple conditions while the car is in drive, and is not dependent on the type of road being driven on. additionally, the center console infotainment screen, which also serves as the screen for the back up camera will shut off, for varying amounts of time, rendering the ability to see/use the back up camera useless. i have encountered, on numerous occasions, both systems shutting off at the same time, while the car is in drive or reverse, leaving me with the unable to safely gauge how i am operating the vehicle.
Recurrent problem. started when vehicle was 2 months old. taken car to dealer service department. no solution. when in motion (highways, city roads) speakers make a sparkling sound followed by the entertainment screen ( navigation, handheld phone, rear vision...) and the odometer screen (speed display, all the signals) became dead. it could last few seconds and reboot back or up to 30 minutes. in a 15 mile journey , could happen around 15 times. so the dangerous situation is that i am driving with no idea how much speed i am going, i am not able to use my handheld phone (also very important to me as a busy doctor trying to answer emergency calls), no navigation system available, the rear vision camera becomes useless with a blank screen... i learnt from the internet that this is an ongoing problem and no solution have been found. problem happens in motion and also or when car is parked. my car is 4 months old and has spent several days at the dealer service department and at the last visit i was given a report in which states that honda is studying a new software update. i don't want risk my family or others life's so waiting is not an option. this is not just one incident , it keeps recurring we bought the car brand new from the honda dealer in november 2018. i have videos to provide proof (can not attach them)
This happened to me twice. seems to be when using cruise control for over 1.25 hrs. when you press the cancel button on the steering wheel to cancel the set cruise control, the cars "check engine" light starts flashing. the engine will continue running but there is little to no power when stepping on the accelerator. driver must pull over, turn off car and then restart. this is incredibly dangerous at high speeds or crossing over oncoming traffic! i brought the honda pilot back to the dealership. the service manager told me that both he and the district rep. had the same thing happen to them last month with their 2019 honda pilot. neither of them had any advice for me. but they were notably quite worried about the possibilities of this and immediately asked to hook a computer up to my car to try to find an error code. they found none! again, incredibly dangerous!!! apparently the honda engineers aren't aware of why this is happening! i was told to "just keep driving it" we can't have the only three 2019 honda pilots that are doing this...... i fear someone will get injured.