The car has 27,000 miles on it. the engine mount is being replaced due to it being bad, the radio is very delayed and crashes and the sliding door keeps sticking and i have to force it closed.
When we start the engine all the errors come up saying that the vhs failed, the electronics stability failed, brake system failed and all the other components. we have purchased 2 odyssey and they both have that problems. when we called honda they told us to repair it as it was our fault. after few starts it goes away. we went to our mechanic and they reset the codes and it has gone away for now but there is an on going issue with the odyssey. so honda has recalled the pilot but not the mini van. same problems.
My 2018 honda odyssey has only 3295 miles , i am getting message on display anti theft system lost power . the message displayed 4 times in last three months. sometimes it is scared to drive the van.
The vehicle completely shuts down and off intermittently when the auto idle stop function is engaged. this happens when we are in traffic on a highway and streets or at stop signs and stopping briefly and and the vehicle goes into park and must be re-started by pressing the "on/off" button. it is very scary and dangerous. also i get an error message saying the vehicle's "heated seat system problem". secondly the vehicles collision warning comes on when there is nothing around and says the passenger side sliding door is open when it is not.
When i got into the car, i had just started the car up and there were warning lights for the blind spot information system not working; other things that weren't working were the heated seats or the rear climate controls. later that day, the backup camera screen was black. this is unacceptable for my 2018 touring that is almost 50k!
Electrical issues: after driving vehicle for 2 ' 5 minutes, entertainment system, rear entertainment screen and parking sensors stop working. the speakers make loud popping sound that will not go away even when you try to power off radio/entertainment system. turning the vehicle off was the only way to stop the sound. once restarted, everything would work for 2 ' 5 minutes and the same thing would happen. the speakers popping were very loud and distracting, screen with backup camera and parking sensors stopped working making the vehicle not drivable.
At random times either stationary or moving, the audio multi function unit will lock up and disable various features of the car including security systems and climate control. i have taken this vehicle to the dealer and they state that there is no fix for it and that i should turn it off and back on to try to reset it. sometimes this works and sometimes it doesn't. as there have been several recalls already concerning electronic controls and safety systems i'm concerned that this randomly present malfunction could create a critical system failure at an inopportune time resulting in an accident.
While driving on i65 the driver's screen that displays speed, rpms, fuel gauge, etc went completely black for approximately 30 seconds.
The rearview camera isn't functioning. the infotainment screen will not shut off when the vehicle is turned off, and the rearview camera is never displayed when the car is in reverse.
Car was powered off on level ground, no lights, radio, nothing was turned on in car. no sensors displayed in dashboard, no sounds from car. hatch was left opened for 2 days for an event. when event over, car would not turn on. took to dealership who said car battery died. they said it was probably bad battery since nothing was on battery should not drain. i suspect it's a fuse issue with the hatch door draining the battery not a bad battery.
Entertainment system malfunctions constantly. center console displays message: 'camera system problem. image cannot be displayed.' this will happen randomly while the car is on whether i'm driving or not. i have noticed it happening more often when the ac is used. it almost always happens whenever remote start feature is used.
Tl* the contact owns a 2018 honda odyssey. while driving various speeds, the vehicle shifted into neutral gear without warning. the failure occurred intermittently. the check engine and collision warning indicators illuminated. honda of olathe (1000 n rogers rd, olathe, ks 66062, (913) 782-3636) diagnosed that the fuse and the battery needed to be replaced. the vehicle was repaired, but the failure recurred. the manufacturer was not made aware of the failure. the failure mileage was 24,000. the vin was unavailable.
When closing the power sliding door, it reverses direction.
I've had my 2018 honda odyssey touring for 2 months; it has 2600 miles. my vehicle shifted into park while driving 70mph on the interstate! the car made a popcorn/gravel slamming against the car sound while felt as though the bottom half of the van was trying to separate from the top!! talk about frightening! it briefly flashed ""collision mitigation"-something,, but it was just on the screen for a half-second. i pulied over to the side of the highway, put my foot on the brake and pressed the drive button. it happened again maybe 10 minutes later on a busy road traveling at 45mph. i arrived at my first destination, researched how to turn off the collision mitigation system, and continued to my second destination. it happened twice on the highway on the way to that destination, flashing the same warning so quickly that i couldn't read it, same noise, vibration. i called the dealership from which i bought it. they towed the vehicle to the dealership. they could not reproduce the problem. "best educated guessed" that the battery was the problem, though i never received a low battery warning from my vehicle, and they performed a battery reset procedure. the dealership expects me to drive my family home in this vehicle without changing or even inspecting the transmission or parking pawl, which was the cause of the load popcorn/gravel noise. i have contacted honda and a case has been opened.
As i put the vehicle in reverse, an error message appears "camera system failure" and the backup camera does not work.
Tl* the contact owns a 2018 honda odyssey. when the contact pressed the remote key to unlock the doors, the windows and sun roof would erroneously open. in addition, the alarm would randomly activate on occasion and, after turning off the vehicle, the interior lighting would remain illuminated. the failures were not diagnosed or repaired. the manufacturer and local dealer were not notified of the failures. the failure mileage was 1,000.
Cabin watch malfunctions and turns off, when that occurs the rear entertainment system freezes and stays on even when the car has been turned off. i needed a new battery just a week after purchasing the vehicle. now i know to turn the screen up when the cabin watch malfunctions so that my battery does not drain. the steering wheel controls also malfunction frequently so i cannot change the station via the steering wheel.
On 30 dec 2018 as my family and i drove through osceola county, florida, our odyssey displayed an error message that read, "some driver assist systems cannot operate: radar obstructed." the temperature was around 70 deg f and it was moderately foggy. the message cleared itself after 20-30 minutes and the driver assist systems came back online. we did not see any such error for the rest of our trip. at the end of our trip, on 3 jan 2019, when my family and i were just outside charlottesville, virginia, the vehicle proceeded to brake quite aggressively without driver input, as if it were avoiding a collision. it occurred near mile marker 115 on i-64 westbound, on a downward slope at dusk on dry pavement. we were perhaps 1000-1200 ft from the exit itself, well beyond the range of the 'extra long' setting on the acc at 70 mph. the only cars in front of us were already at the exit and did not appear to be undergoing any unusual maneuvers. this off-ramp is particularly long at this exit so i would not anticipate that those vehicles just entering the ramp were decelerating rapidly. i was using acc and lkas, as i had during most of our trip. when the van was braking, i instinctively depressed the throttle pedal to try to maintain speed. that resulted in the engine revving and no change to the hard braking. i disengaged the acc using the 'cancel' button and that appeared to end the hard braking (i may have briefly depressed the brake pedal at the same time but cannot be sure). i will also estimate that we went from around 70 mph to around 30-40 mph in those 2-3 seconds. there was no obvious external reason for the emergency braking maneuver instigated by the honda's onboard system. this presented a significant potential hazard. we were very fortunate that there were no vehicles immediately behind us or we would have run a very high risk of rear collision. *js
Upon proceeding through an intersection the van began to automatically break to a complete stop from approximately 30-35mph, screeching tires, then shutting completely off. the entire dashboard cluster was dark as was the computer display for the radio/other controls. looking down the "park" indicator was lit red. i pressed the break and the van started up and went into gear driving as if nothing occurred. this scared me and upon my call to honda, they said it's related to another "electrical system update" which needs to occur but has not been completed so there was nothing they could do. i reached out to another dealership explaining the situation and they advised me to use the roadside assistance to have the van taken to them for safety reasons.
From the day i bought my car the brakes have squealed when applying them at a low rate of speed. there have been multiple times i have tried to accelerate and the gas took an extended time to work. once i was trying to switch lanes and when i accelerated the van didn't go any faster and i almost caused an accident. the van shifts extremely hard. everything the van shifts around 20-30 mph the entire vehicle jolts back and forth. this is a huge safety issue and the dealers will not acknowledge it. i have reached out to honda's corporate number but they refuse to help. they have replaced the brakes, fluids and fuel injectors but all the issues still remain. i have also had a few issues with the sound system not working properly but have not mentioned that to the dealership or honda corporate.
Entire dash turned off while driving including speedometer and information screen-replaced radiohead. all warning lights came on while driving-replaced fuel injectors. popcorn sound and warning light came on while driving after picking up car from getting fuel injectors replaced-stating it's a bad rear entertainment system. i bought my car 1 year ago and it's obviously flawed.
Crakling sound on dash from side to side, noisy and stronger by the weeks. took ca to the dealer with 12k miles; three attempts were made. honda service replaced the audio system, next attempts they said it was my iphone cable. now, with 14k miles, can't use radio, bluetooth, carplay and the ent system freezes. any call i make or receive, the cracklin starts and call freezes until gets disconnected. does not matter if the car is parked or on the road. have more than 10 videos showing the problem. will go now to the 4th attempt to see if it can be fixed.
Touring-rear entertainment system shuts off to black screen and cabin watch loses signal and gives an error code. while driving long distances, the kids can only watch the first 30 minutes of their dvd before the system seems to overheat and completely shutdown. we have resorted to turning it off to let it cool down ( dvd that is removed from the player comes out scalding hot) before retrying to let them watch and have it fail a few minutes later. cabinwatch seems to act up at the same time the rear entertainment system fails.
Sliding doors will not close. sometimes the door will close almost to the end and then recoil or the door will not close at all (it just beeps). a large number of people appear to be having this issue with all sorts of fixes that are not solving the problem (https://www.odyclub.com/forums/81-2018-odyssey/309801-driver-s-side-sliding-door-stopped-closing.html#/topics/309801?page=6) and appears related to nhsta complaint number 10136418. dealer inspected and replaced motors on both doors per honda's recommendation. problem immediately reappeared making it so the door cannot be closed unless disengaging the power to the doors, exiting the vehicle, and manually closing the doors. it happens every day and is getting worse.
In the summer the backup camera will occasionally stop working and the message "camera too hot" will appear on the information screen. honda states this is normal operation. i believe this is a safety hazard that honda should resolve.
Sometimes, the driver side, read door would not close with button, instead i have to hard push the door to close it manually. it happens with both key and "close" button inside the car. this is happening periodically.
We have been having issues with our driver side door since it was 6 months old they have fixed it twice now including the recall a few months ago, and it is back to not closing. the first time they fixed it when we were waiting on parts the door got totally suck closed and could not be opened any way. this is becoming a safety issue. i have 10 plus videos from over the last 18 months where the door refused to close and bounce back open multiple times i have to switch the door to manual to get it to close, we also get a anti theft error at least 1 time a week and honda has no idea on that error either. all my photos and videos are too big to attach.
1. one of the two keys provided did not open the doors. we took it to the service center and it was reprogrammed. 2. a few weeks later, the driver door would not unlock, not even from the inside. they had the door latch replaced. 3. last week the back door would close but would not lock by itself. on the way to the service center, we went over a speed bump and the transmission shifted into neutral gear and shut off. an "emission system problem" warning light came on on the dash. we called road assistance to take it back to the shop. they ran extensive tests but could not find anything wrong. the technician working on it, hooked up a computer and took it home. the next day he called and indicated the transmission control computer was defective and would order it to have it replaced. today.
I was out of state on vacation. while driving my car in the city, a 2018 honda odyssey exl purchased oct. 2017 with only 6000 miles, the engine light came on and i got an emissions warning notice that i needed to get the emissions system checked. i called a local honda dealer and he told me to drive it around for a week and see what happened; ie: if the message went away or something happened to the car. after a week i called the dealer again and he told me to bring the car in to be checked. they gave me a loaner car to use. after approximately 3-4 days he called and said there was evidence of rodent chewing on the coating of the wires. he said the cause was wire harness chewed causing short in shielded wire. he said he needed to keep the car another couple of days to check all the wires. he called me back a couple days later and said that the whole system was affected and needed to get a new harness. apparently the coating on the wires was soy based. i did some checking and there were several law suits against several auto manufacturers in 2014 and 2015 about this problem of rodents eating the coatings on the wires. i had to wait 2 months before getting my car back as the harness was on back order. the total cost of this was $2619. i had to pay out of pocket $500 and my insurance company paid the rest. i feel that this should have been covered by honda as they have known that this was a problem for several years and yet they still were putting in wiring coated with soy based product.
Tl* the contact owns a 2018 honda odyssey. while driving approximately 15 mph, the vehicle jerked and the engine revved. the contact stated that the engine remained on, but the vehicle did not shift into drive or reverse. all the warning indicators illuminated on the instrument panel. prior to this, while driving different speeds, the vehicle decelerated, lost power, and shut off. the vehicle was taken to perfection honda (2603 american rd se, rio rancho, nm 87124, 505-221-5084) where it was determined that there was no failure. the failure recurred several times and the vehicle was taken to the same dealer who was unable to duplicate the failures. the manufacturer was made aware of the failures and stated that they would be investigated. the contact stated that nothing was done. also, whenever the spare tire was in use, all the safety systems, such as the lane keep assist, lane departure warning, collision mitigation system, and the adaptive cruise control system turned off. the contact took the vehicle back to the same dealer who was unable to duplicate the failures and stated that the vehicle was operating as designed. the contact was provided a loaner vehicle. the vehicle was not repaired. the failure mileage was approximately 4,000.
On june 3rd my 4 yr old daughter was securely restrained in her britax clightight 5 point harness in the seat behind the driver in the middle row. we were parked in a parking lot after a grocery trip and i was getting ready to return home after shopping. i put her in the car and closed the door of the van. she tried stopping the door with her foot but her foot didn't reach the pressure sensor on the outside of the door (the thin black tubing on the outside of the vehicle) so the door closed on her foot causing bruising.i talked to 3 honda dealers and i have a complaint filed with honda. when honda returned my call i was instructed that his job was to inform me that the vehicle has limitations and that the last three inches of the door is the "point of no return" where the door needs momentum to lock. the last experience was at the honda store where a salesman showed me the 2019 honda. i described the incident to him and asked him to try stopping the door from the inside without touching the sensor on the outside. he first touched the outside sensor. i had him retry stopping the door only applying pressure to the inside of the door where my daughters foot was. he said the "point of no return" argument from honda over the phone wasn't true because the pressure sensor stopped the door when he touched it an inch from the door. he told me he thought it was odd because the tailgate retracts when touched. he told me he was going to find out who i should contact but never got back to me. no one can tell me how much pressure was applied to my daughters foot that caused the serve bruising.
I purchased a brand new 2018 honda odyssey elite.. (their higher trim) $50k as soon as i drove off the lot. the car gave me an error. i ignored it. i took it to the dealer ship they install a new battery that apparently this is a special kind of battery. the problem with the rear entertainment system keeps in default. i took it in 6 times already no solution just run around. when you start everything is fine after 10 minutes of playing anything the screen goes crazy. i attached pictures. nothing works. some times if you restart the car you are lucky and you get picture. but must of the time you have to wait for a few hours. i think honda deserves a visit to make things right. i called the dealer ship several times but they told me to call corporate which i did and they open a case. but no solution yet.
Driver door does not unlock. the automatic unlock beeps like it is working, but does not unlock the door. i have to crawl into the back and then i can unlock driver door internally. this problem occurs randomly making it hard for dealership to see problem and fix. they will not fix unless it can be repro ducible. i have found that there is a forum with a lot of people having this same issue and unable to get fixed due to honda wanting it reproducible.
A humming or bass sound at different speeds in motion, bbmmmmm bbmmmm noise also a humming and static from the radio when vehicle is off and sitting still off and on at different intervals, some days you have it and others you don't.
My backup camera does not function or cannot be viewed due to error messages, system freezing, camera errors which is unsafe. the radio is effected and the hvac controls, too. this happens randomly while driving, when starting the car as well. i have rear windows that will not roll up, which is unsafe. wipers also do not function correctly. they wipe too slow or too fast and cannot be controlled, which is unsafe. these conditions have happened since vehicle was new and continue to happen. honda does not have a fix for this.
On march 24, my 2018 honda odyssey shifted into park at 65 mph on i-95 in philadelphia. the honda rep, oliver (a honda employee), explained to my husband that when the computer in the car connected to the collusion avoidance sensor disconnects, a computer assumes the car is off and that forces the car into park regardless of the speed it is going. this is what happened when i was driving, the entertainment panel screen went blank and while it was rebooting, i lost all control of the car, no gas, no brake, steering was difficult. when it reboot, it was in park and the engine made a terrible noise like metal hitting metal. i was barely able to steer the car to the side of the highly with my three children ages 8 months, 2 years and 4 years old in the car. the honda rep believes the problem has to do with the way the power cable is connected to the battery. he explain that this caused the sensors to disconnect intermittently. the rep, oliver, blamed the problem on the dealership during their repair of the car for an unrelated issue. however, this is incorrect. the car front sensor have been losing connection to the computer since we took it home before the dealership touched the battery. there are other issues with this car's electrical and computer system that i would not bring up, but oliver's description of the car computer system makes it relevant. he explained that the car has 6 computer connected with ethernet cables. much of the work for the basic function of the car and transmission is done by the computer that also runs the entertainment system, the big screen common in the front panel of cars. oliver explained when one computer gets bogged down, it takes the entire system down. our car and a lot of other 2018 honda odyssey have a known flaw that honda has not fixed in well over a year. the bug, take the camera and retainment system down
Beginning at 10,077 miles my vehicle began experiencing defect symptoms with failures of its central control panel touch screen/display. multiple vehicle functions and features are controlled and displayed through the touch screen. many failures have been documented with video and in the presence of qualified honda service personnel. this central touch screen also serves as a controller for radio-media connectivity, phone calls, navigation, and it is the backup camera display. failure symptoms included issues while the vehicle is in motion: slow navigation system performance, delayed backup camera images when transmission is shifted into reverse, display "freezing", warning messages appearing on display, touch screen display which stays on all night and drains battery after vehicle is shut down, and camera failure messages. the backup camera is sometimes completely nonfunctional when reversing the vehicle. two honda dealers have verified that the completely nonfunctional backup camera issue exists. each control/display occurrence while the vehicle is in motion represents a distraction of driver attention. the touch screen/display/central controller/audio unit has now had 11 repair visits. i have substantial video and printed documentation. american honda motor company is aware that such problems exist, and they are unable to provide a remedy, further, american honda motor company denies that failed backup camera performance is a safety matter. *bf 'parts of this document have been redacted to protect personally identifiable information pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).'*jb
1. ) fuel efficiency is not as reported; it is several mpgs lower under all conditions (highway/city). 2.) safety sensor to alert for pedestrians on sides/front do not work properly. even service rep at dealership said she has had other reports of it not functioning properly and the sensors/system may need to be 'reset'. it is incredibly dangerous to think these systems can fail without any warning message or notice. car was at a stop and as it started moving forward, a pedestrian came from the right front and was nearly hit. there were no advance warnings, audio/visual to alert the driver. also after checking with a friend, we could not trigger the alert walking from right to left (from side to front) of vehicle. no accident occurred, thankfully, but people need to know these systems fail and need to be checked to notify of oncoming pedestrians/bikers/vehicles. i bought this expensive vehicle because it had 'sensors' and thought it would be far safer according to sales guy. not the case. the public is being misled.
On saturday, 1/27/18 at 9:17am mountain time we were driving in a residential neighborhood following a silver suv. as we approach an intersection with a green light, the suv in front of us turned on their blinker to slow down to make a right turn. we were following behind at a safe distance. the suv slowed down considerably to make the turn, but we remained behind at a safe distance as the suv made the turn. the automatic collision detection system on our honda odyssey flashed a warning, as i've seen before, and the warning was appropriate given the situation. the suv completed its turn and i reapplied the gas in the intersection. as i did so, the vehicle automatically braked, very hard, causing us to almost come to a complete stop in the intersection. i assume that we were traveling at a speed of appx 15 miles per hour as we entered the intersection. we were almost rear-ended by the car behind us (who honked at us, and with good reason). there was absolutely no need for the automatic braking to engage in this situation. furthermore, the braking would have happened much too late to avoid a collision had one been imminent. the feeling of losing control of driving your own vehicle is extremely unsettling. while i like the idea of the automatic braking feature, this event is incredibly concerning. no one was hurt and nothing was damaged luckily. but, this easily could have caused a significant accident.
The van will stall after stopping. while turning right, i stop at a stop sign, waiting and when it's safe, go to start to turn, pushing the accelerator and the van will stall. it will take me releasing the accelerator and pushing it again to get it to move again. this is terrifiying. this has happened upwards of 20 plus times since purchasing the van in august 2017.
Our 2018 honda odyssey elite has a feature called idle stop. the feature has many criteria that must be met before it will activate. it should just turn off the engine when the criteria have been met in an effort to conserve fuel in lieu of idling. we are seeing a random issue when this feature activates where the vehicle will shut off the car entirely and place it in park. we must manually start our vehicle again then place it back in drive to proceed. we've had it happen three times. all have taken place at stop lights following a complete stop. the most recent occurrence took place at a stop light after leaving the highway. i'm concerned we will be rear ended due to our vehicle being disabled at an intersection. it's currently at the dealership for the fifth time (multiple issues with this vehicle) to hopefully find a solution.
Headlights: when the van was purchased i discovered several days later that the drivers side headlight was not working. discovered the lights was not plugged in. december 18 & 27 the anti-theft system disabled. the dealership picked up van and said they repaired. i was told there was a connection that was not securely clipped together. when this happened i had been parked and away from the van for at least an hour on both occasions. when i started it to leave the error message was on the screen. immediately contacted the dealership both times.
Horn on 2018 honda odyssey (elite & touring trim levels) for sure. horn is a single tone low note and is barely noticeable and woefully inadequate. yesterday while traveling on a not very busy country road, i activated horn at about a dozen buzzards feasting on some roadkill in the roadway and had to come to an almost complete stop before they moved. they were more intimidated by presence of my vehicle than horn blaring at them. sounds stupid, i know, but it emphasizes problem. horn is almost entirely unnoticeable and does not get or attract attention, which makes it a definite safety concern. it does not "command" your attention and is not easily heard over ambient noises. horn on my previous 2013 odyssey was a dual tone horn and much louder and drew attention immediately. i seriously doubt the factory installed horn meets federal standards for decibel level. not that it matters but it just sounds pitiful coming from an almost $50,000 fairly large vehicle. honda has truly dropped the ball on this safety item and i believe it is enough of a concern to replace this lousy horn with a much louder dual tone horn at my own expense. someone there should take a look at this issue. this issue comes into play at any time the horn is needed to attract attention or alert someone to any number of situations and needs to be corrected before someone gets hurt or killed.
Tl* the contact owns a 2018 honda odyssey. while stationary, the vehicle would not turn off when prompted. on more than one occasion, all of the doors failed to open when prompted by the key fob. in addition, the brake mitigation engaged with a visual and audio alarm; however, there was no other vehicle around. furthermore, the instrument panel indicators did not illuminate when the vehicle started and the cross-traffic monitor malfunctioned and had to be turned off. del ray honda (2500 south federal highway, del ray beach, fl) was made aware of the series of failures. the battery and the tuners were replaced on the vehicle, but the failures recurred. the manufacturer was made aware of the failures and provided the contact with case number: [xxx]. the failure mileage was 636. *tt information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tt
1. failure of the rear entertainment system: the rear camera and entertainment system will lost "network connectivity" and stop functioning 2. brake mitigation system: spontaneously turns on 3. failure of the infotainment system: the infotainment system will turn off and go into a series of failures, ultimately turning off completely and not functioning. the infotainment system will also experience power errors resulting in errors with the anti theft system. in addition, the radio/speakers periodically stop working.
When the fob is stored near the vehicle it creates a power drain on the battery. we were camping for the weekend and the fob was generally near the vehicle (in the camper). when we left the campground at the end of the weekend, the warning indicator said not to use any auxiliary power. i am not sure how the vehicle uses the battery vs the engine or alternator to power the interior outlets, usb charging ports, and other things like the dvd/res system, but the previous power outage in the vehicle has us on high alert and we feel it is relevant as it indicates a pattern of power failure and insufficient battery or power supply to the vehicle relative to the voltage it pulls with the "bells and whistles" on the car. the warning remained for the entire 3 hour drive home.
2018 honda odyssey. consumer writes in regards to problems with electrical equipment. *ld *tr
Please see the attached letter regarding the power sliding door that fails to shut all the way.
New 2018 honda odyssey elite (10-speed transmission) driving on highway and many error messages appeared about steering system, brake system, lane departure system and other failures. car started having problems downshifting. high rpms for speeds where it should be lower. sent to dealer for 1 week. dealer replaced powertrain command module and o2 sensor. messages disappeared. 1 week after that, transmission started having problems downshifting again while driving on highway. parked van and center console screen went black then had broken lines of pixels in one or two places.
The center console, which is the monitor that utilizes gps navigation, rear view camera display, controls heat/ac, volume control, etc. has continued to fail since date of purchase (7/15/17). the monitor shuts down at random times, for unidentified reasons, leaving the driver, distracted and attempting to resolve. the shut down can occur while in the van is moving or stationary. navigation shuts down while the driver is in route to a location causing significant distraction. when the system shuts down the heat/ac also shut down forcing the driver to manually adjust, which while driving is an unnecessary distraction. honda was made aware of this problem in august 2017. we brought our van in to the shop twice and no resolution was found. we filed a complaint with honda america (voice mails are retained as record). after several months of no resolution, honda american told us our case was being closed because the company continued to have no resolution. 7 months after purchase the center console/monitor continues to randomly fail. sometimes the monitor goes black, some features work while others stop (for example the radio may work while the screen is black). sometimes the monitor goes blue and everything shuts down. photos and videos of these occurrences were submitted to honda via email. the promoted features by honda america lead the buyer to believe there is added safety in this van. the opposite has turned out to be true. these failures cause serious safety concerns for the driver and the young families utilizing the van.