We have classified the 8 complaints from 2016 Ford Fusion about WHEELS into the following categories.
Went to mike bass ford in sheffield, oh for my routine maintenance. vehicle has only ever been serviced at ford dealerships (with the exception of new tires at discount tire in avon, oh). was informed by the service advisor that the lug nuts were swollen due to the two-piece design and that they would all need to be replaced. i was quoted $59 per wheel which i declined. contacted ford about my extended warranty on 1/3/2020 and was told that even though it was a safety issue, ford would not pay to replace the lug nuts on my vehicle.
Took the car in for regular maintence & was told that they would have to break the lug bolts to rotate tires and i would have to pay to have them replaced. no one has touched this car, but the dealership. ford has admitted to the faulty design, but never issued a recall for this defective part. i think this should be done at no cost to me.
The contact owns a 2016 ford fusion. while the vehicle was at an independent tire shop to have the tires changed, it was difficult for the mechanic to remove the lug nuts to perform the repair. the contact was informed by the mechanic that the lug nuts were defective. the vehicle was repaired and the lug nuts were replaced the cost $40.00. the dealer was not contacted. the manufacturer was made aware of the failure. the approximate failure mileage was 55,000.
Tl* the contact owns a 2016 ford fusion. the contact received notification of nhtsa campaign number: 19v416000 (wheels), but the part needed for the repair was not available. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the contact called romano ford (5431 n burdick st, fayetteville, ny 13066, (315) 637-4491) and scheduled an appointment, but the part needed was not available. the contact also mentioned that the brakes made a squeaking noise and were replaced. the vehicle was not taken to a dealer and was not repaired for the recall. the manufacturer was notified and informed the contact that she would receive another letter when the recall part became available. the approximate failure mileage was 31,200. vin tool confirms parts not available.
Tl* the contact owns a 2016 ford fusion. while the vehicle was at an independent mechanic to have the brakes changed, it was difficult for the mechanic to remove the lug nuts to perform the repair. the contact was informed by the mechanic that the lug nuts were defective. the vehicle was repaired and the lug nuts were replaced. the dealer was not contacted. the manufacturer was made aware of the failure. the approximate failure mileage was 87,000.
When i took my car into the dealership for routine maintenance, including a tire rotation, the mechanics had to use a "ripper" to take all but three of my lug nuts off. apparently, ford's lug nuts are a two metal design that is susceptible to swelling over periods of use. after doing some homework i discovered that this is a pervasive issue. it has been presented to the courts and the nhtsa, yet it wasn't considered a safety issue. hmmm, really? so, if someone got a flat in the middle of nowhere and needed to change their tire, but couldn't remove the lug nuts, that's not a safety concern? as widespread as this issue is, wouldn't it be prudent to rethink this? i don't have pictures of my old lug nuts, the dealership kept them, but i do have a receipt for the replacement of them. i hope this problem is remedied soon. i certainly hope there hasn't been an accident because of this and i hope there doesn't have to be. thanks for your time.
Backed out of driveway on a main road and put car in drive but it kept rolling backwards put my foot on the brake and put it in park but it still rolled back after several tries to change gears and it did not come out of reverse i put the car in park and cut it off and it would not crank. after having it checked i learned that the transmission gear shift cable had come off causing the car not to change gears
Tl* the contact owns a 2016 ford fusion. while driving approximately 60 mph, the rear driver's side tire deflated. the contact was unable to change the tire due to the swollen lug nut caused by moisture over time. the vehicle was taken to germain honda of dublin (614-764-9449, located at 6715 sawmill rd, dublin, oh 43017) where the technician used a more sophisticated plier to remove the lug nut and replace the tire. the manufacturer was made aware of the failure and stated that there was no recall. the contact was referred to nhtsa. the vehicle was repaired. the failure mileage was approximately 60,000. the vin was unknown. *tt *tr
Goodyear eagle ls2 tires were described by the local ford technician during a pre-vacation service as needing to be replaced in the near future. that is at a mileage reading of 21,338.7 miles. there is also a very pronounced tire rumble at highway speed and tire wear is also very high and irregular. i will probably replace with michelin tires in the near future.
Tl* the contact owns a 2016 ford fusion. the contact stated that the vehicle was taken to power ford (1101 montao rd ne, albuquerque, nm 87107 (505) 766-6600) for routine maintenance, including an oil change and tire rotation. when the contact arrived home, he checked the cap on the lug nuts with his fingers and found that the rear driver side wheel lug nut was loose. the mechanic at power ford came out and checked all the lug nuts, but found no issues. the contact ordered a lug wrench from ford, but the wrench did not fit the vehicle's lug nuts. the contact returned the lug nut wrench and received a refund. the contact was informed by the mechanic that this was an ongoing issue with ford lug nuts spreading and vehicle owners being supplied with the wrong lug nut wrench. the manufacturer was made aware, but offered no assistance. the failure mileage was 10,940. updated 10/25/17*lj updated 10/30/2017*js
Lug nuts wont come off with wrench caps are over size must use hammer on socket on all lugs 19mm wont work i use a3/4 plug socket with ball pinn hammer bad since new car has 42000 miles i rotare my own tires i joined aaa cant change on road with all my tools i would like a recall replaced with soild lugs in place off the capped lugs thank you