Problems with 2012 Ford Fusion STEERING

My daughter was driving her car to the dentist office when the power steering went out. she had to use everything she had to steer the car but was able to turn around and make it home safely. luckily she had not gotten to mobile and gotten into traffic. ford recalled only certain 2011 and 2012 fusions but my daughter's evidently was not in the recall even tho it has the same issues as those recalled. we never received any notification of this issue and ford made sure the recall was short lived so that they would not have to foot a major bill. this could easily cause a major accident out on a busy road or on a dirt road. ford says her car is not covered and will cost $1600 for part then add $1000 + for labor being this is a major fix.

Was backing out of the driveway and could not turn the wheel at all. noticed the warning light saying to service power steering now. i had just parked 2 hours earlier and the car was fine.

Tl* the contact owns a 2012 ford fusion. while driving 60 mph, the power steering indicator illuminated and the steering became difficult to maneuver. the vehicle was taken to metro ford (2860 s noland rd, independence, mo 64055, 816-254-9800) where it was diagnosed that the power steering rack failed. the vehicle was not repaired. the manufacturer was notified of the failure. the failure mileage was approximately 147,346.

Tl* the contact owns a 2012 ford fusion. while driving 35 mph, the steering wheel seized and the power steering warning indicator illuminated. the vehicle was taken to an unknown dealer where it was diagnosed that the power steering assist failed and needed to be repaired. the vehicle was not repaired and the failure recurred. the manufacturer was made aware of the failure and stated that the vin was not included in nhtsa campaign number: 15v34000 (steering). the failure mileage was 149,000.

Tl* the contact owns a 2012 ford fusion. when the vehicle was started, the power steering assist warning indicator illuminated. the contact stated that the steering wheel became difficult to turn. the vehicle was taken to pat millikan ford (9600 telegraph rd, redford charter twp, mi 48239, (313) 731-6436) to be diagnosed, but a failure code could not be found. the vehicle was not repaired. the manufacturer was not made aware of the failure. the failure mileage was approximately 72,000.

The car was park got in the car to go home and the steering wheel is lock and don't want to move...dash board tell me steering wheel assist fault service soon. i just purchase this car 8 months ago...please help...thank you

Tl* the contact owns a 2012 ford fusion. after the front driver side tire was changed, the contact attempted to restart the vehicle and the steering wheel seized. the contact had to use excessive force to steer the vehicle home. the "power steering service now" and "advancetrak" appeared on the instrument panel. the contact took the vehicle to a local mechanic and they unplugged the battery to restart the electrical system; however, the failure recurred. the contact called seeley ford of kalamazoo (3820 stadium dr, kalamazoo, mi 49008, (269) 375-3820), but the vehicle was not diagnosed or repaired. the manufacturer was made aware of the failure. the failure mileage was 76,000. *bf,,.. *tr

Tl* takata recall. the contact owns a 2012 ford fusion. while driving 15 mph, the steering wheel seized while attempting to park. when the contact returned to the vehicle, the steering wheel was locked and the power steering assist indicator illuminated. the contact called classic ford lincoln of columbia (177 greystone blvd, columbia, sc 29210, (803) 779-3673), but no assistance was provided. the vehicle was not diagnosed or repaired. the manufacturer was not made aware of the failure. the contact stated that the vehicle was included in nhtsa campaign number: 17v042000 (air bags). the failure mileage was 162,000.

Was driving girlfriend to doctor and fix power steering light came on we made it to the appointment and i parked my car and turned it off... on returning to my car to leave i tried to pull out parking spot but steering wheel is very hard to turn and is unsafe to drive...

For no reason i got two warnings when driving stabilize and power steering. at the time my mom was driving. she couldn't turn as we were turning a corner and ended up in a ditch! from what i see this is a problem with a lot of other ford fusions! and this isn't recalled? theses shouldn't be going out already? my vehicle has 60k miles! we could have died!

Drove vehicle 15 miles to destination and then another 15 miles back home without incident. parked and fully turned vehicle off and went inside the house. returned to the vehicle 6 minutes later and upon inserting key and starting vehicle got the message power steering assist fault and the steering wheel was near impossible to turn. returned to the house to google the error and to my surprise found that this was a common issue for this make, model and year and had resulted in a large recall. unfortunately, this vin# was not included in this recall. i am hoping someone can provide an explanation as to why it is not included as this is certainly a safety issue. what happens when the driver is turning left against traffic and the steering goes out? or a child or pedestrian is injured (or worse) as a result of the steering locking up. clearly there is manufacturer liability here.

One month ago, i got a "power steering assist fault" when i started the car. restarting the car made it go away, but it would come back within a day. the car also started pulling like it was way out of alignment. so on day 3 of this, i took it to the dealership where they replaced the steering gear. one month later, my car is again pulling like it's out of alignment (or maybe i'm fighting the power steering). this time, there is also now a squeaking noise when i turn the wheel. my concern is that i will lose steering control of the vehicle while driving. after review, this appears to be a common issue that's coming up with the 2012 ford fusion so i wanted to report that i am also experiencing power steering issues with this car.

Lost of power steering

Tl* the contact owns a 2012 ford fusion. while driving 30 mph, the steering wheel seized and the power steering warning indicator illuminated. the vehicle was taken to an independent mechanic where the contact was informed that the vin was not included in nhtsa campaign number: 15v340000 (steering) that was related to the failure. the vehicle was not repaired. the vehicle was not taken to a dealer for diagnostic testing or repairs. the manufacturer was made aware of the failure. the failure mileage was approximately 55,000.

Driving on the highway during a turn in the road the power steering stopped working. a check power steering light flashed on the dash, i was unable to turn the wheel and was forced into the ditch. i had my boyfriend come get me and drive the car home he said the steering was 4x harder to turn than a manual steering rack. i looked up the issue online and it came back to 385,000 11-12 fusions being recalled because of the exact same issue. i called ford and they claimed this vehicle is not eligible and the cost to fix it would be between 2500-3200 dollars. if this had happened on a busier road multiple people could have been injured and for is negligent to hold responsibility.

I started my car, backed out of the driveway and my steering wheel wouldnt turn. an alert popped up on the dash saying "power steering assist fault" and i could not turn the steering wheel at all. i restarted thr car, all seemed fine. as i was driving, down the street towards the stop sign, it happened again.

Tl* the contact owns a 2012 ford fusion. while driving 70 mph, the check steering warning indicator illuminated and the steering wheel seized. the vehicle was taken to an independent mechanic who diagnosed that the rack and pinion fractured. the vehicle was not repaired. the vehicle was not taken to a dealer to be diagnosed or repaired. the manufacturer was notified of the failure and referred the contact to nhtsa. the failure mileage was approximately 147,000.

Tl* the contact owns a 2012 ford fusion. while driving approximately 60 mph, the steering wheel seized and the vehicle decelerated and stalled. also, the front passenger side wheel detached from the vehicle, and the power steering and traction control warning indicators illuminated. the vehicle was towed to bob thomas ford west (5321 illinois road, fort wayne, indiana 46804, (260) 436-3673) where it was diagnosed that the steering gear assembly was faulty and needed to be replaced. the vehicle was not repaired. the manufacturer was made aware of the failures and provided the contact with case number: 16451951. the failure mileage was approximately 96,000.

Tl* the contact owns a 2012 ford fusion. while making a left turn into a parking lot, the steering wheel seized and the power steering warning indicator illuminated. in addition, while driving above 30 mph, the vehicle drove normally. when driving below 30 mph, the steering wheel became difficult to steer. the contact drove the vehicle to tyler ford (located at 2626 s sw loop 323, tyler, tx 75701, (800) 788-7876), but was not diagnosed or repaired. the manufacturer was not notified of the failure. the approximate failure mileage was 100,000.

Tl* the contact owns a 2012 ford fusion. while driving 55 mph, the steering wheel seized. the contact mentioned that the steering wheel became difficult to steer and the power steering assist fault warning indicator illuminated. the vehicle was not taken to a local dealer or independent mechanic for diagnostic testing or repairs. the manufacturer was not made aware of the failure. the failure mileage was 77,000.

I was driving down the street,and the power steering went out, lost control hit the curb.thank god i didn't hit someone.

I went out parked the car. came back to car pulled off and steering wheel was locked

Power steering assist fault came up last night out of nowhere when i went to drive home at night in the rain. i was stationary when it came on and its happened once before but i turned my car off then back on and it went back to normal. this time i tried the same thing but it never cleared itself and i'm currently driving it with no power steering because i needed to go to work. very dangerous and a major inconvenience.

I was backing out of my garage and as i tried to turn the steering wheel to follow the curved driveway, it was impossible to turn it resulting in me backing into the yard and barely missing a tree before i could get the vehicle stopped. if i had been travelling on the highway when the failure occurred, it would surely have resulted in a horrible accident. for the power steering to suddenly fail while driving in traffic is a serious safety issue and ford should recall these vehicles immediately!

I was driving to work when a light popped up saying "service steering". it was fine until i turned off the car and then started it later, when it wouldn't turn without excessive force.

Power steering has failed 3 times on this car...will be fine then power steering assist is lost and have had to replace the entire steering rack 3 times. light comes on while driving then after turning vehicle back on will not move has to be towed.

Service power steering now there is no power steering at all and the vehicle only has 38,388 miles on it. the dealership wants $1,700 to replace it. i could have been injured severely it there was other vehicles in the area. it went out unexpectedly when i was turning at an intersection. that scenario definitely caught me off guard. i hit the curb slightly and messed up my front bumper because of it. luckily i had enough strength to turn the wheel and not going over the curb off the road itself. when my power steering went out. it did a little jerk motion to the right right before it completely failed. i feel this is a major safety issue and i should get a complimentary power steering rack and pinion replacement because of this issue. there was a recall for a lot of models, but i am yet to receive one and i keep checking my vin periodically. for a person with a lack of strength, senior citizen or younger teen, this could be a major safety issue. please help me regarding this issue. you can contact me at (xxxxx) please contact me for questions or concerns. thank you for taking this complaint into consideration. parts of this document have been redacted to protect personally identifiable information pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6)

Power steering failed at start up, vehicle display stated power assist fault put in reverse. attempted to back vehicle out of parking spot but the vehicle direction could not be controlled. immediate remedy was to restart the vehicle to reset. we took the vehicle to dealership for service asap following the incident

I got a message on my dash that say, " service power steering now- advancetrac." this occurred has i was on my way home from creve coeur mo to ofallon mo, so the car was in motion. my steering wheel stiffened very tightly; i was not able to turn very well. this is all the information i have as i am still investigating the problem.

Was driving around 35 mph and heard a clunk. a few seconds later and another clunk. then heard a grinding noise and the loss of traction light came on, so i put my foot on the brake, at which point it became clear that the grinding noise was from abs engaging. slowed down to under 25, and it stopped these issues. sped up to above 30, and the problems reoccurred. as these things happened, it became harder to steer. car system was malfunctioning in some way to think i was losing traction and that abs need to be engaged. there was no reason for any of this as i was traveling straight on a dry (sunny, no rain), straight road. eventually the service advancetrac light came on as well. was able to find a place to pull over by keeping the car under 25 mph (any speed above that seemed to re-engage the issue). even at low speeds, loss of traction light and service advancetrac indicator remained on. this issue is dangerous as it makes the car harder to steer and control. i was lucky to be on a straight road with no other traffic.

Recall was issued in 2015 with 2 possible actions: if car had captured a dtc for power steering, replace power steering components on car, or if no dtc was captured, update programming. the latter was performed on 9/9/2015. warranty was extended to 10 yrs/150k miles. the vehicle had 99,419 miles at time. at approximately 160k miles (oct 2018), the car started having incidents where the power steering would not function. stopping and restarting the engine seemed to get it to function again for a time. fearing safety while driving, took it to a certified mechanic. they found the recall, referred us to ford dealer. ford dealer said we were out of warranty, so cost for repairs would be ours to shoulder. they did re-apply programming updates. the issue continued. we escalated to ford customer service with a call on 11/8 with same response. requested to speak to a manager. on 11/9 we talked and their response was same. still unsatisfied, i requested someone to escalate conversation. they provided name and address of customer relationship manager. a letter with accompanying documentation has been sent (attached to this complaint). have repaired the vehicle at our own cost in mean time.

Power steering assist loss while driving. i was in drive at stop sign in the city and when i went to take off at about 25mph, the power steering light indicator came on and flashed service power steering now, and in that moment the steering of the wheel became extremely hard to control.

While driving a warning message came on the screen ( service power steering now ) i pulled over and turn the car off. when i attempted to continue to dprive the steering wheel was hard to turn. i put the car in park and called aaap for a tow.

Have a 2012 fusion sel, having service power steering, as well as service advance trac issue. i noticed there is a recall on this upon checking my vin it says my vehicle does not have the recall just curious why this is when i'm having the same issue as so many others, does not seem fair they got there's fixed, but i'm expected to pay.

Tl* the contact owns a 2012 ford fusion. shortly after owning the vehicle, the steering wheel became difficult to turn in either direction. mac haik ford (10333 katy fwy, houston, tx 77024, (713) 932-5000) was notified of the failure. an independent mechanic stated that the failure was related to nhtsa campaign number: 15v340000 (steering). upon speaking to the manufacturer, the dealer indicated that a software update was provided per an unknown recall before the contact owned the vehicle. the manufacturer was contacted and did not assist. the contact felt that the remedy failed to provide a permanent repair. the failure mileage was not available.

Tl* the contact owns a 2012 ford fusion. the contact stated that that the vehicle started, but the steering wheel was unable to move. the vehicle was taken to an independent mechanic where the contact was informed that a new rack and pinion or steering column was needed or the computer would need to be reprogrammed. the vehicle was not repaired. the manufacturer was not made aware of the failure. the failure mileage was 138,000. *dt consumer stated vehicle was repaired by having new steering column installed. updated 01/30/19*jb

Tl* the contact owns a 2012 ford fusion. the contact stated while driving 30 mph, she heard an abnormal noise and the steering and traction control warning indicators illuminated. the vehicle was not taken to a dealer to be diagnosed or repaired. the manufacturer was not notified of the failure. the failure mileage was approximately 127,000.

We have had this steering problem three times already. when driving the service power steering light comes on and the advanc trak. driving normal speed and on a normal smooth road. the power steering works after this until you turn the engine off and back on. we have taken the vehicle to the ford dealership each time this happened and one of those times they have re-programmed the power steering under a recall and the problem is still happening and just happened again today. we have 115,000 miles on the vehicle now.

Power steering control module/ power steering assist

Tl* the contact owns a 2012 ford fusion. the contact stated that while driving at 40 mph, without warning the power steering failed. the contact stated that the service power steering light illuminated after the failure. the vehicle was not taken to be diagnosed nor repaired. the vehicle was not included in nhtsa campaign number: 15v340000 (steering). the manufacturer was contacted and notified of the failure. the approximate failure mileage was 89,700.

Electronic power steering failure. gene latta ford hanover, pa. said ford will not fix because it has more than 150 k miles on the vehicle.

During driving my fusion the dahbord started showing the electric power assist system and the car became hard to turn like i had no power steering .i took it to ford and was told it was a recall on my car but i had missed the recall date for it to be repaired and that ford was not obligate to repair it that it was my problem.called were i got the car from they told me it was repaired because you can't sell a car with a recall.icalled ford and got my call passed around and still no good answer to why my car is still not under recall because it was not fixed properly because there's no respond why the next buyer should be stuck with the same problem.shame on ford.

My power steering has a defect in it. i had it fixed back in dec of 2016 and now its doing the same thing as before. stiffiness in turning and message across dashboard. this is the second tome this has happen and almost caused me to wreck. what do i need to do because its asking to get serviceds soon and screen

I have had two instances where my power steering went out while i was driving. one the warning comes on, you have no time to 'service' the power steering. you immediately lose the ability to steer. the first time this happened, i almost drove into a ditch. luckily, my dad towed it to a local mechanic, and he was able to reset the error code. well, it happened again on sunday. i was driving, the warning to 'service power steering' popped on and i lost control again. i was lucky that again i was not on an express way, or going over 30mph. while doing my research online, i see that there are others who have had this problem.

In 2015, there was a recall for 2011-2012 certain types of ford fusions. this is the second time the "service power train" warning has come on while i was driving. when this happens, i have no time to pull over. i have been fortunate to have never experienced this while on the highway. the first time this happened, i almost rolled into a ditch as there is no time to actually service the car because the wheel locks up immediately. on sunday, october 28, my car had the same issue. the car dealership says they cannot cover my car because my vehicle is exempt from this recall. they claim that they would like to help, but corporate will not let them. i waited for 4 days to hear, sorry, your vin number excludes you from the recall. what makes my 2012 ford fusion so different from the other 2012 ford fusions that have experienced the very same issue with the power steering gear?

Starting my car every morning, and the power steering doesn't work. i turn the car off and start it again to get it to work. took it in for recall once already. . fan won't work at all, just smells hot. for ac, heater, and defrost.

Tl* the contact owns a 2012 ford fusion. while driving 30-35 mph, the power steering failed and the vehicle became very difficult to maneuver. shults ford of harmarville (located at 1300 gulf lab rd, pittsburgh, pa 15238, (412) 828-2300) was contacted, but the vehicle was not diagnosed or repaired. the vehicle was not included in nhtsa campaign number: 15v340000 (steering). the manufacturer was notified of the failure. the approximate failure mileage was 45,000.

Tl* the contact owns a 2012 ford fusion. while driving, the check engine indicator illuminated and the power steering ability was reduced. the vehicle was pulled over to the side of the road. the vehicle was driven to an independent mechanic who diagnosed that the rack and pinion was sensing over effort and shutting down the power steering. the vehicle was taken to the dealer (al packer's white marsh ford, 9801 pulaski hwy, middle river, md 21220, (443) 777-5000) and they reprogrammed the power steering module, although they recommended it be replaced. the failure mileage was 94,983.

Steering went out hard to steer , is there a recall on my car for this

A massage came up saying service power steering now and it went out right on the road. they had a recall on the power steering sensor they replaced it in 2015 and now in 2018 its not working again and i am having to pay big money to fix it. i hate this car it just seems to have trouble i have had 3 recalls on it. i am a grandmother and i had them in the car you know how hard it is to steer without power steering it was scary. there's got be some way to get the problem fixed right. with out putting up thousands of dollars to fix the problem. please help. it was in motion on a city street. turning in a park in lot.