Tl* the contact owns a 2000 ford f-150. the contact stated that while inspecting the vehicle, she noticed that the fuel tank straps were corroded and the fuel tank was leaking gasoline due to a hole on the fuel tank. the vehicle was towed to a dealer where it was diagnosed that the fuel tank straps needed to be replaced and was repaired under nhtsa campaign number: 11v385000 (fuel system, gasoline). however, the contact was advised that the repairs for the hole in the fuel tank were not included in the recall. the manufacturer was notified of the failure. the vehicle was not further repaired. the approximate failure and current mileages were 131,930. updated 12/20/13*cn the consumer stated there was a hole in the gas tank under the fuel tank straps.
Fuel tank fell off of truck while driving down the road. causing the fuel tank to hit the ground and fuel to leak out of tank. fire dept. had to come clean up mess. had truck towed to dealer for service. found out after that straps where recalled by ford. ford refuses to pay for the tank, the clean up, or the tow. they told me i had been notified and they would only pay for the straps. i find it funny that they didn't have any of my info before i gave it to them. so how did they notify me. *jb
Good day, my 2000 ford f150 pickup truck is involved in the gas tank straps recall. because the straps broke it caused excessive vibration from the tank that also damaged the tank; now ford has fixed the straps but now they want $1600 to fix the tank which broke because of the damage straps originally. i have never had a vehicle with such a severe rust problem. i think this vehicle should have a fuel tank recall also. the fuel line all got rusted and broke on me; i had to change out all the lines. now the gas tank and straps are all rusted out. thanks, *js
Tl* the contact owns a 2000 ford f-150. the contact stated that both of the fuel tank straps fractured and as a result, the fuel tank was sitting on top of the skit plates. the contact also mentioned that the fuel tank was leaking due to the corrosion damage around the straps. the vehicle was not taken to the dealer. the manufacturer was made aware of the failure who did not offer any assistance since nhtsa campaign id number: 11v385000 (fuel system, gasoline:storage:tank assembly:mounting) did not include the fuel tank. the vehicle was not repaired. the failure and the current mileage was 164,621.
Tl* the contact owns a 2000 ford f150. the contact stated that the vehicle was repaired under nhtsa campaign id number:11v385000 (fuel system, gasoline:storage:tank assembly:mounting). after the repair, the fuel tank began leaking. the contact called the dealer and the dealer informed the contact that they could only repair the fuel tank straps at no cost only once under the recall. the manufacturer was also contacted and advised him that the fuel tank would not be covered by the recall. the vehicle was not further repaired. the failure mileage was 135,892.
Ford has issued a recall for defective fuel tank straps that may corrode and cause a potential fuel leak. i brought my truck in for the recall and sure enough my straps are corroded. the vehicle is at a ford dealership and they will not replace the straps because the corroded straps have started to corrode the tank. according to the dealer the tank will begin leaking if they replace the straps. the dealer called ford customer care and they would not cover the tank. i also called ford and they refused to cover the tank and also will not replace the straps unless i purchase a tank from them to replace. if my straps break i will lose my tank and potentially cause a fire or accident to another vehicle. the recall does not currently address additional damage caused by the defective straps. the damage to my tank is a direct result of the defective straps and should be covered under this recall. i leave in new england and am sure there are many other ford trucks with the same problem. what recourse do i have to get this resolved? spoke with [xxx], a customer service supervisor at ford customer care in florida, case #[xxx]. any assistance would be appreciated, information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr
2000 ford f-150. consumer writes in regards to recall for a faulty strap that holds the gasoline tank *tgw the consumer stated he received a recall notice regarding faulty fuel straps that held the gas tank in place. the consumer stated he was well aware of the problem as the tank actually fell off his vehicle about a year ago, in which he promptly bought the straps and re-attached the tank to the vehicle. the consumer stated ford was not accepting the fact that the tank has been leaking since the incident and refused to replace the tank with the straps. the assertion is the tank is leaking due to corrosion. *jb
2000 ford f-150. consumer states wheel rims started to rust out in one year *tgw the consumer also stated the bumper rusted out in one year, and the abs light illuminated. the brakes were inspected several times, but no problem was found. the high beams would not come on, the plastic on the outside rearview mirror fell off, the dome light in the cab wouldn't come on, and the tailgate wouldn't close, the windshield wiper washer, wipers and heating system did not work. the power steering pump leaked all the time, the gear shifter wouldn't go into park. the fuel strap failed three years ago and caused the fuel tank to fall to the ground. *jb
Tl* the contact owns a 2000 ford f150. the contact received notification of nhtsa campaign id number: 11v385000 ( fuel system, gasoline:storage:tank assembly:mounting) and took the vehicle to the dealer for repairs when she was informed that the canister bracket which held the fuel tank needed to replaced as well as the floor boards and the rocket panel. the dealer informed the contact that they would not cover the cost since it was not included in the recall. the manufacturer was made aware of the failure however, did not offer any assistance. no repairs were performed. the approximate failure mileage was 131,000. updated 12/16/11*lj
Tl* the contact owns a 2000 ford f-150. in the attempt of getting the vehicle repaired under nhtsa campaign id number: 11v385000 (fuel system, gasoline:storage:tank assembly:mounting), the dealer diagnosed that the recall could not be performed due to rust being in the fuel tank. the vehicle was not repaired. the manufacturer was notified of the defect, but denied any assistance with the repair. the failure and current mileage was 96,000.
200 ford f]-150. consumer states difficulty with getting recall repairs done in a reasonable time. *tgw the consumer stated the recall letter stated it would 1/2 day. the dealership stated it would take much longer, due to the overwhelming number of inspections that needed to be done on other trucks. also, the consumer was informed the parts were not available. *jb updated 12/15/11. *jb
Tl* the contact owns a 2000 ford f-150. the contact stated after receiving nhtsa campaign i.d. number 11v385000 (fuel system, gasoline:storage:tank assembly:mounting) the contact took the vehicle to the dealer. the dealer stated they could not perform the recall due to a skid plate covering the fuel tank. the contact stated one of the straps were broken and if the other strap brakes the fuel tank could drop on the skid plate. the contact called the manufacturer and stated there was nothing they could do. the contact stated the vehicle was unsafe to drive. the failure mileage was 218,000.
Tl* the contact owns a 2000 ford f150. the contact stated the vehicle was taken to an authorized dealer for a recall repairs under nhtsa campaign id number:11v385000 (fuel system, gasoline: storage: tank assembly: mounting). after the remedy repairs were performed, the fuel tank began leaking a significant amount of fuel. the dealer refused to take responsibility in correcting the defect. the manufacturer was made aware of the failure and they were unable to provide assistance. the approximate failure mileage was 109,000.
Tl* the contact owns a 2000 ford f-150. the contact stated that while having regular maintenance performed on the vehicle, he was advised that the vehicle was in need of repairs under nhtsa campaign id number: 11v385000 (fuel system, gasoline torage:tank assembly:moun). the mechanic also advised that the fuel tank needed to be replaced since the straps were severely corroded and could possibly cause a fuel leak. the manufacturer was made aware of the failure who did not offer any assistance since the fuel tank was not included in the recall. the vehicle was not repaired. the failure and current mileage was 214,422.
Rear fuel tank strap broke, and very corroded. fuel tank only six inches from ground! used a tie down strap rated at 300 pounds to fasten fuel tank to frame. *kb
Tl* the contact owns a 2000 ford f-150. the contact received notification of nhtsa campaign id number: 11v385000 (fuel system, gasoline:storage:tank assembly:mounting) and attempted to contact the dealer to secure an appointment for recall repairs. the dealer advised the contact to call back later. the contact stated that there had been numerous attempts to secure an appointment with the dealer since september 2011 but to no avail. the manufacturer was not contacted and the vehicle had yet to be repaired. the failure mileage was 109,000 and the current mileage was 110,000. updated 01/10/12*lj updated 02/03/12.
2000 ford f-150. consumer states the metal gas straps that attach the gas tank to the truck were rusted and the gas tank was leaking as a result *tgw the dealer stated the leak was a direct result from the rusted metal straps. ford stated they would not pay for a new tank, unless the tank fell out of the truck and caught fire. *jb
I may be possible that if your vehicle is operated in a high corrosion areas for an extended period of time, one or both fuel tank straps could potentially fracture. strap fracture may result in the fuel tank contacting the ground. if the fuel tank contacts the ground and develops a leak while driving, there is a potential for fire. the time ford estimates for this repair to occur is erroneous. it takes half a day in the shop to determine if the straps are in good of bad shape. then they have to order a repair kit. to do the actually repair, close to a day in the shop. i need my vehicle for work and ford will not loan me one free of charge. *tr
Tl* the contact owns a 2000 ford f150. the vehicle was parked when the contact noticed a pin sized hole on the fuel tank and the bracket was completely rusted. the contact referenced nhtsa campaign id number 11v385000 (fuel system, gasoline:storage:tank assembly:mounting); however the technician was unable to perform the recall repair until the bracket was replaced. the vehicle was not repaired. the contact expressed concern that the bracket replacement should have been included in the recall remedy. the manufacturer was notified of the problem but provided no assistance. the approximate failure mileage was 115,000. the vin was unavailable.
Tl* the contact owns a 2000 ford f-150. the contact heard a dragging noise coming from the rear while driving approximately 25 mph. the contact then noticed that the fuel tank was dragging and leaking fuel onto the ground. the vehicle was stopped and then towed to an authorized dealer, who stated that the fuel tank straps were corroded. the manufacturer would not assist with the fuel tank replacement because the vehicle was not included in the recall associated with nhtsa campaign id number 11v385000 (fuel system, gasoline: storage: tank assembly: mounting). the vehicle had not been repaired. the failure and the current mileages were 250,000.
On friday, july 29, 2011 i noticed something hanging down below my 2000 model year ford f150 pickup truck. upon closer investigation i discovered that the dangling object was the remains of the front fuel tank mounting strap which had failed due to corrosion. the front of the fuel tank was drooping down four to six inches from its normal position and the tank was being held only by the rear strap. examination of the rear strap revealed that it was also severely rusted. the following morning i purchased new front and rear fuel tank mounting straps from my local ford dealer's parts department and installed them myself. as a retired engineer, i was disappointed by how flimsy these straps are and how their corrosion resistance is obviously inadequate to prevent failure. that evening, saturday, july 31, 2011, there was a report on a local television station of a hazmat team response to an incident near good hope road and us highway 45 in milwaukee, wisconsin in which the fuel tank of a ford f150 pickup had fallen to the ground due to failure of the fuel tank straps. that led me to the discovery that nhtsa has been investigating corrosion failures of fuel tank mounting straps on f150s. i believe the evidence shows that a vehicle safety defect is present in the design of these straps, in that the design is insufficient to prevent or withstand corrosion which could reasonably be expected to occur during the normally expected lifetime of the vehicle. i strongly urge that a mandatory recall be issued against ford f150 vehicles and any others using these or similarly inadequate fuel tank mounting straps. *tr
On july 19, 2011 the fuel tank dropped out from underneath my 2000 ford f 150 while going over the beacon newburgh bridge in ny. gas leaked all over and had the nys police as well as the beacon fire dept. incident was reported to the nydec. no fire but fuel leaked out of tank. vehicle was towed to garage for repair at the cost of over $1100.00 not including the $190.00 towing fee. i am lucky that this tank did not blow before i could make it to were i could pull over safely. there was no break down lane on the bridge. *kb
Tl* the contact owns a 2000 ford f-150. the contact stated that the vehicle was taken for routine maintenance when informed that the fuel tank straps were fractured and only one strap was leaving the fuel tank attached to the vehicle. the contact spoke to the manufacturer in regards to nhtsa campaign id number: 11v385000 (fuel system: tank assembly) and was told that the vehicle and state of nebraska was not included in the recall. the vehicle was not repaired. the failure and current mileage was 180,000. updated 09/08/11*lj the rear fuel tank straps were replaced. updated 09/14/11
Tl* the contact owns a 2000 ford f-150. the contact stated that while driving 5 mph the fuel tank detached from the vehicle. an authorized dealer was notified, and informed the contact that there were no recalls in regards to the failure. the manufacturer was not made aware of the failure. the vehicle was not repaired. the failure and current mileages were 199,800.
Tl* the contact owns a 2000 ford f-150. the contact stated that the fuel tank fell off of the vehicle and fuel spilled on the ground. the manufacturer was notified, but did not offer any assistance. the dealer was notified and diagnosed that the vehicle needed a new tank assembly. the failure was in the process of being repaired. the failure and current mileage was 170,000. the vin was unavailable.
Tl* the contact owns a 2000 ford f150. while driving approximately 35 mph the contact heard a sound underneath the vehicle. after inspecting the vehicle the contact noticed one of the straps were cracked and the other strap was broken in two places due to corrosion. there was no fuel spill and the contact was able to drive the vehicle to an independent mechanic. the fuel tank straps were replaced. there was an open investigation under nhtsa action number: ea11006 (fuel system, other storage tank assembly fuel system, other storage tank assembly mounting fuel system, gasoline storage tank assembly mounting) that may be related to the failure. the approximate failure mileage was 80,000. updated 08/01/11*lj one of the two gas tank straps broke into pieces and the other strap broke in half. updated 08/08/11
Tl* the contact owns a 2000 ford f150. the contact stated that while driving 40 mph, the fuel tank suddenly detached from the vehicle with a full tank of gasoline fuel. neither the dealer nor the manufacturer were notified of the failure. the vehicle was towed to a private mechanic who replaced the fuel tank, modular, straps, hoses, clamps, and the tank pressure sensor. the current and failure mileages were unknown.
2000 ford f150: driving on the interstate when we heard a loud noise from under the vehicle when hitting a bump going over a bridge. we pulled off at the next gas station exit and found the fuel tank hanging on by just the fuel filler neck. both straps had broken completely through. i went to a parts store and purchased some cargo ratchet straps to create a temporary repair to get to our destination. i contacted a ford dealer in the town we traveled to about a repair or recall and they stated that there wasn't a recall. they didn't have the part available at the time. we have still not completed the repair of the vehicle at this time. updated 08/11/11 *bf *tr updated 3/05/2012 *ln
The gas tank on my 2000 ford f-150 just fell off this afternoon. the gas tank straps were very rusty. it was towed to bob boyd ford in lancaster, ohio. *tr
Tl* the contact owns a 2000 ford f-150. the contact was driving 50 mph when the fuel tank detached from the vehicle. both fuel tank straps fractured as a result of corrosion and caused the failure but no fuel was spilled. the vehicle was not taken to the dealer and the manufacturer was not made aware of the failure. the vehicle was not repaired. the failure and current mileage was 199, 000.
My wife went to church on 06/11/2011,when she entered the church the fuel tank on our 2000 f-150 ford fell to the ground with a full tank of fuel. there were many people there that saw what happened need help. updated 09/14/11 *bf the straps were rusted in the center on the bottom of the fuel tank, underneath the rubber or plastic covers. both straps broke into, dropping the fuel tank to the ground. the consumer had a full tank of gas, but no fuel spilled. the new straps were $30.00 and the labor was $45.00. the straps were severely rusted at the bottom of the tank. the new straps were much thicker metal. updated 09/21/11 *tr
Hello i own a 2000 ford f150 and noticed a corroded strap hanging from my gas tank. today (6-14) i smelled gas and am taking it in to the shop. i was checking online to see how much it will cost and saw there is an investigation and possible recall coming. i will take some pics before i take it in. just wanted to let you know if there was a current investigation on this . thanks you can reach me via [xxx]. updated 06/16/11 *bf updated 06/30/11 updated 08/11/11 *bf information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).*tr updated 3/01/2012 *ln
Tl*the contact owns a 2000 ford f-150. the contact stated while driving approximately 25 mph the fuel tank detached from the vehicle. the vehicle was taken to an independent mechanic who stated that one of the straps which held the fuel tank in place fractured. the contact also stated the fuel tank ruptured and was leaking fuel while it was parked at the repair shop. the fire department was notified to clean up the spill. the vehicle was in the process of being repaired. the failure and current mileages were 108,000. updated 09/14/11 *bf the front strap broke in the middle and fell to the pavement. the rear strap held in place. the consumer lost 15 gallons of gas. updated 09/2/11
While driving home the straps holding up my gas tank broke and the tank hit the ground. tank ruptured and leaked, fortunately no fire occurred. straps appeared rusted beyond normal wear limits. straps are not available. tank and all lines to it were replaced by dealer, at a cost to me of $1,238.32 wow. a search of your site showed your are investigating this and currently have 243 reports of this happening. you now have 244. *tr
Tl* the contact owns a 2000 ford f150. while the vehicle was parked the contact noticed there was a small puddle of fuel on the ground and a strong fuel smell. the contact inspected the vehicle and noticed the fuel straps were corroded. the contact was not aware of the amount of fuel that had spilled. the contact noticed the fuel was more likely to leak when the fuel tank was full. there was an open investigation under nhtsa action number: ea11006 (fuel system, other:storage:tank assembly fuel system, other:storage:tank assembly:mounting fuel system, gasoline:storage:tank assembly:mounting) that may be related to the failure. the vehicle was not repaired. the approximate failure mileage was 70,000.
I filled my gas tank up and the next day my gas tank fell on my ford f150. i looked in my driveway and on the street and found one of the brackets rusted on the street. luckily i was in a parking lot and heard the tank drop or there could have been serious injuries. *tr
Tl*the contact owns a 2000 ford f150. the contact stated the rear fuel tank strap fractured due to corrosion; however, there was no fuel leaking. the fuel tank was temporarily secured with a nylon support belt. there was an open investigation associated with nhtsa action number ea11006 (fuel system, other storage, tank assembly). the failure had not been diagnosed or repaired. the manufacturer was made aware of the defect. the approximate failure mileage was 98,000. updated 07/08/11*lj the consumer replaced the fuel strap. updated 07/22/11
Gas tank fell from truck while driving appx. 35 mph. fuel spilled onto the road and when flames were seen in rear view mirror my son jump out and a young man on the sidewalk ran out onto the road and stomped the fire out before it could trail up to the truck itself. the tank straps rusted completed through. no longer supporting the tank. police and fire truck arrived but no report was written to my knowledge by the wooster city ohio responding units. updated 07/13/11 updated 09/14/11 *bf the consumer stated the tank dropped to the ground and was dragged across the ground. updated 09/21/11 *tr
Tl* the contact owns a 2000 ford f150 pickup. the contact stated that the rear strap that held the fuel tank was rusted and corroded, causing the fuel tank to detach from the vehicle and fall to the ground. the front strap was also rusted and corroded but had not yet fractured. the vehicle was not taken to the dealer for inspection. the manufacturer was contacted who offered no assistance. the vehicle was not repaired. the failure mileage was 122,000.
Back strap of gasoline tank on our ford 150 broke and tank got disconnected from filler hose. updated 08/08/11 *bf the consumer stated he noticed the problem when attempting to refueled the vehicle. the consumer heard the sound of liquid spilling. upon looking under the vehicle, he saw the rear strap had broken and the tank was hanging down. consequently, the fuel filter pipe was disconnected. the consumer was informed the rear strap had rusted through and the front strap was in the process of doing the same thing. also, the tank was rusted so that when the fuel tank dropped, the filler neck tore out of the tank causing fuel to spill on the ground when refueling. the tank also had to be replaced. thus, the support straps were rusted out to the point where they needed to be replaced. updated 08/15/11 *tr
My 2000 ford f150 had it's gas tank fall from the truck. i just had it repaired at my local repair shop. the gas tank strap was totally rusted thru and broke. i have the strap as evidence, as well as a documented repair by the shop. *tr
Tl* the contact owns a 2000 ford f-150. the contact stated that the large fuel tank strap became corroded and fractured. the straps were replaced by a local mechanic. the manufacturer was not notified of the failure. the vin was unavailable. the current mileage was 100,368. the failure mileage was approximately 100,000.
Tl*the contact owns a 2000 ford f-150. the contact stated while driving approximately 50 mph she heard a loud noise. when she stopped and inspected the vehicle she noticed that the tank had detached from the vehicle. the two straps were both fractured and rusted through along with approximately five gallons of fuel spilled onto the highway. the vehicle was inspected by an independent mechanic who advised her that both straps and the fuel tank needed to be replaced. the vehicle was temporarily repaired by adding two straps. the manufacturer was contacted and advised her that there were no recalls related to her vin. the failure and current mileages were approximately 180,000. updated 06/17/11 *bf updated 06/21/11
Straps holding the gas tank up on my 2000 ford f150 rusted and ended up on the ground as i was pulling out of my driveway. one strap wasn't even on the truck after further looking at it. *tr
Tl* the contact owns a 2000 ford f-150. the contact stated while driving approximately 30 mph, he heard a snap and began to hear a rattling noise from the vehicle. the vehicle was pulled over and the contact noticed both straps which held the fuel tank in place detached from the vehicle. the contact also noticed the straps were severely corroded. the vehicle was taken to an independent repair shop where it was in the process of being repaired. the manufacturer was made aware of the failure. the failure and current mileages were 170,000.
Tl* the contact owns a 2000 f-150. the contact stated that while driving 55 mph there was a rattling noise coming from the fuel tank area. the vehicle was taken to an independent mechanic where the contact was informed that both straps which held the fuel tank in place were corroded. the vehicle was then taken to an authorized dealer where the straps were replaced. the contact was also made aware of a leak in the fuel tank. the fuel leak was not repaired. the manufacturer was not notified. the failure mileage was 78,500.
I was driving my ford f150 when suddenly i heard a sound that sounded like something was caught under the truck. slowly pulled over and found the gas tank was on the ground, held up on one end by a hose. good thing i was not going fast or on a bumpy road. if the tank had hit a bump it would have been crushes and possibly exploded. had about a half tank of gas. repairs are estimated at $270 so far. *tr
S10 appropriate handling - email from re gas tanks falling from moving vehicles. *kb 2000 ford f150. the consumer stated the fuel leak was a result of a tank strap that rusted. also, another strap is severely corroded. *jb
Email to the secretary concerning complaints regarding fuel tanks falling off of moving vehicles. *kb
Email to secretary regarding nhtsa's investigation of ford na truck model years 1997-2001 fuel tanks falling out of vehicles. *kb