Below you may see the HATCHBACK/LIFTGATE components and the number of complaints they received.
The rear window piston shattered the glass in back of suv. my passengers standing by were hit with flying glass. superficial cuts only. the date of th...
While standing under the raised liftgate (top half) loading groceries, the glass suddenly and unexpectedly shattered causing my wife and i to be showe...
Rear lift glass assembly. shattered upon opening, lift glass support bracket twisted out of place, causing the failure. 2 injured, an adult and a chil...
Tl* the contact owns a 2016 ford explorer. the contact stated that the power liftgate independently closed and a warning chime could be heard before the lift gate closed. the contact stated that the failure was intermittent. the dealer diagnosed that the liftgate module was defective and needed to be replaced. the manufacturer was notified of the failure. the contact was given ford case number: cas12185619. the failure mileage was approximately 18,500.
Tl* the contact owns a 2016 ford explorer. the contact stated that the liftgate independently closed without warning. the failure recurred approximately four times. as a result, the contact slipped while attempting to move away and sustained a broken hip, which required medical attention. the vehicle was not diagnosed or repaired. the manufacturer was not notified of the failure. the failure mileage was 500. the vin was not available. updated 12/20/16*lj *js
Tl* the contact owns a 2004 ford explorer. after opening the liftgate window, the contact noticed a crack on the driver side hatch. the vehicle was not diagnosed nor repaired. the manufacturer was notified of the failure. the failure mileage was 172,000.
Tl* the contact owns a 2001 ford explorer. while driving 35 mph, the contact heard a loud thump coming from the rear hatch window. upon further investigation, the rear hatch window was loose. the vehicle was not taken to a dealer. the manufacturer was not made aware of the failure. the failure mileage was 72,000. ....updated 07/05/16 *bf updated 07/13/16.*jb
Tl* the contact owns a 2005 ford explorer. while the vehicle was parked, it was noticed that the liftgate was cracked. the vehicle was not diagnosed or repaired. the manufacturer was not notified of the failure. the approximate failure mileage was 117,000.
Tl* the contact owns a 2016 ford explorer. while the vehicle was parked, the liftgate automatically closed independently. the vehicle was taken to a dealer, but was not diagnosed or repaired. the contact stated that the failure recurred several times. the manufacturer was made aware of the failure. the failure mileage was 4,800. updated 05/11/16*lj *tr
Tl* the contact owns a 2005 ford explorer. the contact stated that the rear hatchback panel cracked. the vehicle was taken to a dealer, who informed the contact that the manufacturer had a customer satisfaction campaign to replace the paneling, but it was discontinued. the vehicle was not repaired. the failure mileage was 74,000. updated 4/15/15*cn the consumer stated the panel below the back window was cracked. updated 04/21/15*jb
Tl* the contact owns a 2013 ford explorer. the contact stated that the third row seat fractured. the vehicle was taken to the dealer to be diagnosed. the contact was informed that the seat needed to be replaced. the seat was not replaced. the contact also stated that the vehicle experienced a leak by the top of the rear hatch. the vehicle was not repaired. the manufacturer was notified of the failures. the approximate failure mileage was 38,000.
Had my used 2004 ford explorer for one week and the liftgate latches both broke. if it hadn't been for the shocks that were on the liftgate, the window would have crashed to the ground and shattered in a thousand pieces. from what i'm told, i'm going to have to contact the dealership and pay god knows what to have it fixed. can't even use my trunk now. the dealership is a joke. *tr
The back tailgate panel has a crack beside the ford logo. looked on line and saw this is a listed problem with 2005 explorers.called ford they were no help. *tr