Tl* the contact owns a 2003 ford explorer. when attempting to close the rear window, the contact noticed that the rear liftgate window hinges were cracking and were tilted on one side. the contact, a certified master technician, stated that the window needed to be replaced. the contact called fort mill ford at (866) 680-5276 (located at 801 gold hill rd, fort mill, sc 29708) and was informed that the vin was not included in any recalls. the manufacturer was notified of the failure and referred the contact to nhtsa. the approximate failure mileage was 133,000.
Tl* the contact owns a 2002 ford explorer. the contact stated that one of the hinges on the liftgate window was rusted out and separated. the manufacturer was made aware of the failure. the failure mileage was 135,000. ......updated 04/01/16 *bf *cn
Tl* the contact owns a 2002 ford explorer. upon opening and closing the rear hatch, the rod on the driver side fractured which caused the glass to shatter. the vehicle was parked at the contact's residence. the vehicle was not diagnosed. the vin was not available. the manufacturer was notified of the failure. the approximate failure mileage was 111,043. updated 1/15/16 *cn
Tl* the contact owns a 2003 ford explorer. while accessing the power liftgate, the hinges fractured and caused the door to abruptly close. there were no injuries. the liftgate was completely removed and placed in the vehicle temporarily. the vin was not included in nhtsa campaign number: 04v442000 (structure). the manufacturer was not notified of the failure. the approximate failure mileage was 87,000.
Tl* the contact owns a 2003 ford explorer. the contact stated that the rear hatch was open and the hinges that opened the glass fractured. the vehicle was not diagnosed or repaired. the contact referenced nhtsa campaign number: 04v442000 (structure). the manufacturer was not notified of the failure. the approximate failure mileage was 175,500.
Tl* the contact owns a 2003 ford explorer. the contact stated that the rear liftgate glass strut brackets and glass hinges were fractured and tilted. the vehicle was taken to an independent mechanic, but was not diagnosed or repaired. the vehicle was also taken to the dealer who stated that the vin was not included in nhtsa campaign number: 04v442000 (structure). the failure mileage was 100,000.
There was a recall for faulty hinges years back, ford replaced. i noticed faulty hinge when waxing vehicle, hinge is askew. called ford customer service, verified it would need replacing or glass window could fall off, informed i would have to pay for repair. since the faulty hinge is their product, i think they are responsible, and it is a safety hazard. i have had this car serviced every 3 months since i bought it. it is well maintained, i have spent a fortune replacing faulty ford parts. the glass hinge is a ford hazard that i believe ford is responsible for. *tr
Tl* the contact owns a 2002 ford explorer. the contact stated that the vehicle was recently repaired according to nhtsa campaign number: 04v442000 (structure), but the failure was not remedied. the liftgate hinge fractured and caused the glass to shift. the manufacturer was made aware of the failure. the vehicle was not repaired. the failure mileage was 100,000.
Tl* the contact owns a 2004 ford explorer. the contact stated that after opening the rear glass lift gate window, the two plastic hinges attached to the window fractured causing the window to fall and separate from the vehicle. the vehicle was not diagnosed or repaired. the manufacturer was notified of the failure. the failure mileage was 141,500.
Upon opening the rear glass hatch, the passenger side of the hinge broke when fully open and the window fell down, hitting me in the head. the panel below on this same window to the left of the ford logo plate had also cracked about 6 months ago. *tr