Tl* the contact owns a 2013 chevrolet cruze. while making a left turn at an unknown speed, the vehicle decelerated independently and stalled. once restarted, the vehicle operated normally. the failure occurred intermittently. the vehicle was not repaired and the manufacturer was notified. the failure mileage was 10,000.
Tl* the contact owns a 2013 chevrolet cruze. the contact stated that parts were not available for nhtsa campaign id number: 13v452000 (power train). the vehicle was unable to be serviced under the recall. the dealer was unable to inform when the remedy part would become available. the manufacturer was not notified of the failure. the contact had not experienced a failure.
Tl* the contact owns a 2013 chevrolet cruze. the contact received a recall notification for nhtsa campaign id number 14v151000 (power train) and stated that the vehicle currently remained at the dealer due to the remedy part not being available to perform the repair. the vehicle had been at the dealer for sixty consecutive days. the manufacturer was notified of the problem. the contact had not experienced a failure.
Gm has a recall out on the 2013 - 2014 chevy cruze models for the defective part on the right front end axle, they have had my chevy cruze in their service department since may 12th, 2014 when they did the recall inspection. they are unable to release the vehicle back to me because they would be liable if something happened to me. they do not have the parts, or do they have a time frame as to when the parts will be available. this has caused a major inconvenience for me, as i am making payments on a brand new vehicle which i have no access to, due to this recall. it is unfair as a consumer that a car was sold knowing that they had a defective part and knew they had no parts for the recall. just yesterday they announced another recall for the 2013-2014 chevy cruze models for a defective airbag. have not found out if my car is included in this one or not, but at this time, who cares, they still have my car for the front end axle recall with no timeframe as to when i will get my vehicle fixed. buy your cars back that you sold to consumers willing knowing this problem. lemon law under the gm new car warranty. *tr
Tl* the contact owns a 2013 chevrolet cruze. the contact received notification of nhtsa campaign number: 14v151000 (power train); however, the part to do the repair was unavailable. the manufacturer was made aware of the issue. the contact had not experienced a failure. updated 10/02/14*lj updated 3/9/15 *js
Tl* the contact owns a 2013 chevrolet cruze. the contact received notification of nhtsa campaign id number: 14v151000 (power train). the contact stated that the part needed was unavailable to perform the repair. the dealer was unable to provide an expected date for the remedy part to become available. the manufacturer was not notified of the problem. the contact had not experienced a failure. updated 09/15/14*lj
Tl* the contact owns a 2013 chevrolet cruze. the contact received a notice for recall nhtsa campaign id number: 14v151000 (power train) however, the part was unavailable to do the repairs. the manufacturer was notified of the problem. the contact had not experienced a failure.
I was at a very busy four way stop intersection, when i accelerated from the stop sign, i heard a grinding sound and had no power in drive or reverse. i put the car in park and still continued to roll backwards. i had a very long line of cars in back of me as it was 8:00 in the morning rush hour. i had no control and had to try to push the car (by myself) to the side of the road. i was horrified as this happened with my brand new car. i had to wait over an hour for a tow truck to take the car to the dealer. the dealer called me later that day to say that my right front axel is broken and that there was a recall on this car. the dealer then explained that there are no parts available to fix this problem and i could be in a rental for more than a month. i am extremely upset that i was not notified of this recall and had been driving this car with my two children in it while gm knew about this for months. how is this safe? i can't put into words how mad i am that gm put my family in this car with this safety issue. i'm glad that my kids were not with me when this happened, but my fears are that this could have happened on the highway with them in the back seat. i am contacting gm, but i won't stop until this is resolved. i am telling everyone i know and social media about the cruze recall and that it isn't safe to drive. *tr
I bought my cruze in nov 2013 1.4 turbo engine, i saw the recall on t.v. on apr 15, called mike castrucci milford, ohio 513-831-5460 and asked about it, i was leaving in two days to drive four hours to take care of my sister, my vin number was checked i was told my car was not involved. i found out at cardinal chevy dealer in hazard, that it was, when i called castrucci, they said bring my cruze in as soon as i came home, that was may 13, my car is undrivable, and has been at castrucci since then waiting on parts. now i see that other cars like mine were already involved, and were repaired with faulty parts, and have to be repaired again. i want my car fixed or i want my money back, i paid cash for this car and it has been at mike castrucci for two months!!!!! *js
8:30am on my way to get on i74 highway to go to work..about 2 minutes from highway. pulled out of kroger after getting gas. my car made a horrible noise and then stopped abruptly. my engine was till running, radio on, lights on etc. the car just stopped like as if you had slammed the breaks. police officer parked behind me to make sure no cars hit me from behind. we finally pushed it, in neutral, into kroger parking lot where i waited for tow truck..awhile. my car was towed to hirlinger chevrolet dealership. the dealership called me later that day and told me my right front axle had broken in half. meaning the axle was no longer attached to my wheel...now i know why the abrupt stop! if it had been another two minutes, or, if there had been a car behind me when this broke, i and whomever could have been killed! there was no warning..it just stopped. hirlinger chevrolet has had my car since april 22,2014, day of the breakdown, with no epa on the part to fix it, or do something! i called gm, they tell me there no recall, but, they are aware of the problem!! i was told 30% of the 2013 cruzes have this potential problem..which could have been disaster, but mine was the first incident of an actual breakage. are you kidding me?? they knew of the problem, ive never received a recall, and my car still sits at the dealership 20 days later and i have no answers of when its getting fixed, or what gm plans to do!! in the meantime, im making my car payment, onstar payment, sirius radio payment, on a car i don't know when is ever going to get fixed. plus they knew of this problem!! *tr
Tl* the contact owns a 2013 chevrolet cruze. the contact referenced nhtsa campaign id number 14v151000 (power train), and stated that the part needed fo the repair was unavailable. the vehicle remained at the dealer, who was unable to provide an expected date for when the remedy part to become available. the contact had not experienced a failure. the vin was unavailable.
Tl* the contact owns a 2013 chevrolet cruze. the contact stated that parts were not available for nhtsa campaign id number: 14v151000 (power train). the vehicle was taken to an authorized dealer where it was advised that the vehicle was to remain at the dealer until the recall was performed. the dealer did not give a specific date when the parts would become available. the manufacturer could not provide an estimated date for when the contacts vehicle would receive the recall repairs. the vin was not available. the contact had not experienced a failure.
Stepped on gas pedal to accelerate, heard clicking and grinding noise, engine rived up and no forward movement. stopped vehicle, put it in park, vehicle still moved, had to apply emergency brake to secure vehicle. front half axle shaft is broken. cruze is at the dealership i purchased it from. as of today, this will be going on the fourth week without my own vehicle. gm customer service cannot help me, they keep telling me to talk to the dealership. the dealership can not get any time frame on repairs and the local gm rep will not contact me .i never did get a recall notice. it seems like no one at gm wants to make a decision on how to handle this situation. i have requested to start a by back on the vehicle because i have lost faith in this vehicle and gm products. as of today 5/13/2014 i have had no help in resolving this situation. *tr
For gm recall 2014079, regarding a potential front axle right half fracture, how can drivers, passengers, and others on the road be certain that a one-time point-in-time inspection guarantees that this fracture will never occur? i respectfully request that nhtsa require gm to perform period free inspections for this recall (e.g., every 5,000 miles) to ensure ongoing safety. *tt
I was told when i took my chevy cruze in for routine service that my car was on the list for the right front axle recall. i had to drive to another state the next day, and i was very nervous--i drove 600 miles and nothing happened. i took it to the chevy dealership/service in the city where i am working temporarily and they provided me with a courtesy car. my problem is that now i need to drive home and after reading about the incidents when the axle has broken am very apprehensive. this is a great worry and inconvenience. gm needs to step up and get those parts manufactured asap. *tr
Tl* the contact owns a 2013 chevrolet cruze. the contact stated that while approaching a stop sign, the vehicle abruptly stopped moving. the contact discovered that the front axle was fractured. the vehicle was towed to the dealer, who stated that the axle needed to be replaced. the manufacturer was notified of the failure. the approximate failure mileage was 9,200. updated 08/11/14*lj the consumer stated the airbag was repaired on july 14, 2014. updated 08/18/2014 *js
Vehicle was backed out of a driveway. driver shifted from reverse to drive. car moved forward about 20 feet and suddenly slowed to a stop. engine power remained on. clicking noise was heard from the right front side. clicking noise continued in reverse, drive, or park shifter positions. car would not move under its own power in either direction. we pushed car to side of road in neutral and called onstar this is the driveshaft recall issue on 2013-14 cruze with 1.4 turbo engines. i write because if this had happened on an interstate or in heavy traffic the consequences could have been much more dire. this car is almost 1 year old and has only 3000 miles on it. this defect is as serious as the ignition switch problem. there are 170000 of these cars out there with this same potential issue. when i spoke with gm they initially said that there was no recall on my vehicle and that i should take it to a dealer for service. when i insisted that there was a power train related recall on the car they then said that indeed there was a recall and that i could get it towed to a gm dealer. my only reason for writing nhtsa is to hopefully elevate this issue to one of more immediate importance. i have not yet received any notice from gm about this issue, and if it weren't for the extensive media coverage would probably still not know of this very serious issue. *tr
Front axle broke in the center of vehicle when driving in heavy traffic. all forward motion quit. unable to move vehicle, yet, when gear shift in park, vehicle would roll. car is ten months old. *tr
I was making a right turn when there was a noise similar to a timing belt failure from under the engine and the car appeared to lose power. i pulled over and looked under the vehicle but there was no sign of damage. i restarted the engine and put it in drive and the noise recurred. i decided to call a tow truck to take the car to the dealer we bought it from in august 2013. the dealer found a broken/separated front right axle. the car is an automatic. the dealer replace the axle. i am writing this to report the incident as the car is virtually brand new. i have no complaints with the dealer. *tr
Tl* the contact owns a 2013 chevrolet cruze. while at a stop, the vehicle jerked and made an abnormal noise when the accelerator pedal was depressed. the dealer was unable to duplicate the failure. the manufacturer was not notified. the failure mileage was 5,400. updated 10/1/14*cn updated 5/12/2015 *js
Car had loud noise driving through an intersection and lost gear. transmission would not go into gear or park. *tr
The complaint is 1)vehicle surges when stopped at a signal or stopped while in gear. extra pressure is applied to brake pedal out of fear it will lunge forward. 2)intermittently surges drastically when you remove your foot from brakes. 3)intermittent high revving and acceleration problems. a service bulletin was performed in which repairs were made to the transmission. these repairs increased the symptoms and made it the vehicle extremely unsafe to drive. gm engineers state the car is ok. does someone have do die before the problem is corrected. a lot of people have made complaint on the edmonds.com website. someone need to look into this. *tr
When car warms up. sitting at light stopped car feels like its still moving forward .dealer says it is normal. feels like transmission is moving forward when stopped at light. dealer did notice problem & said it is normal. i don't think this is normal. *tr
Tl* the contact owns a 2013 chevrolet cruze. after inserting the key in the ignition switch, the vehicle turned on independently. the contact mentioned that the transmission shifted independently from drive into neutral on multiple occasions. the vehicle was not diagnosed or repaired. the manufacturer was notified of the failure. the failure mileage was unknown. the vin was not available. mailed out 01/13/15*lj
Driving the highway at approximately 55 mph, the check engine light pops on, and the car starts making light noises as if the transmission is having problems pulling. utilized the onstar button to request a diagnostic, and was informed that the transmission, and the drive train was giving error codes. i was instructed to get the car into the dealer for service within seven days. vehicle was taken in for service the very next morning by 7:45 am. was informed that the work to correct was not covered under the drive train/transmission warranty, and because of the existence of an internal bulletin the output speed sensor in the transmission was replaced. the car was sold to me with a 100,000 mile transmission and drive-train warranty. i was forced to pay the taxes of $ 14.09. *tr
While stopped at a red light, i kept feeling the vehicle surge as if it were trying to drive forward even though i had my foot on the brake pedal. the surge got to the point where i had to put the car in neutral just to stop it. when i put the car back in drive with my foot still on the brakes, the vehicle surged forward and almost hit the car in front of me. this surge was happening on and off but i have started to notice it happening more often now.
Stopped at stop light on slight incline. released brake pedal and vehicle rolled backward, nearly striking vehicle behind me. took vehicle back to dealer and was told this was normal. experienced same conditions on incline several more times. took to different chevrolet dealer and was told this was normal. contacted gm and received call back. they spoke with service manager and asked me to take it back in. i took service manager with me and performed same activity twice. vehicle rolled backwards while in drive after stopping on incline and releasing brake. while rolling backwards the transmission jumped and the vehicle died. happened both times. i talked to gm corporate customer service several more times. service manager asked me to bring vehicle back in today (oct. 21). i reported same story and left vehicle at dealer. they called me back and said everything was normal. i talked to gm again and reported everything. called my auto insurance company and reported issue. this issue continues to occur and i am fearful that the vehicle may roll backwards into another vehicle or a pedestrian. i can anticipate this condition with a manual transmission and a clutch, but can not safely have one foot on the brake and the other on the gas with an automatic transmission. *tr
The vehicle has always and continues to not change gears smoothly. this occurs more at low idle speeds where the car changes from 2nd to 3rd to 4th to 3rd to 4th as if it doesn't know what gear it wants to be in. i have taken the vehicle to the dealer 3 times and they have told me that since there are no lights coming on the dash, there is no fix. i have been told by the service department this is happening in all chevy's with the 6 speed transmission. this is becoming increasingly dangerous as it is now doing it at all times in all gears. i bought the car new and have not been satisfied since the 2nd month of ownership. if chevy can't come up with a fix, why not a new computer, isn't customer satisfaction something american car makers should be striving for??? *tr
Car was jerking, then stalled, then stablitrack and traction control warning light came on. *tr
Even with the clutch fully depressed, there is often grinding between gears, especially in 1st to 2nd gear. i've been experiencing this since at least around 5k miles and have told chevy about it since then. they refused to inspect it. also sometimes when driving on the highway up a hill in 4th, 5th, or 6th gear i will smell the clutch. finally at 65k miles while drving on the freeway without my foot on the clutch, driving a smooth 65 mph for about 20 minutes, started smelling the clutch, then the clutch stopped working and would push to the floor and i couldn't change gears. the dealership said the clutch melted because i was riding the clutch. i can't believe they blamed it on me. i wasn't even using the clutch. it has always had problems since i bought the car brand new and nobody would listen to me.
Since purchase of the vehicle brand new in 2013, clutch has repeatedly smelled like burning clutch at random times while driving in 5th and 6th gear at highway speeds. the dealerships claim this is normal. at about 50k miles while driving on the freeway at 60mph in 6th gear for a period of about 30 minutes, i started smelling the clutch burning even though i wasn't shifting and didn't have my foot on the clutch. when it came time to exit the freeway and switch gears the clutch went to the floor and i couldn't shift into other gears. i had to pull over and take my car to the dealership by shifting when the gears synced. the dealership, keys chevrolet, in van nuys, told me i was riding the clutch and caused it to melt and wouldn't listen to me about what really happened. my last vehicle was a 1997 vw jetta and i took the original clutch to 157k miles before trading in for this chevy and the clutch was still good. i've been a valet for years and an auction coordinator, i don't ride the clutch and i can drive any vehicle professionally. the 2013 chevy cruze ls has problems. after looking on the cruzetalk forums, many members have found that the amount of transmission fluid chevrolet puts into their transmissions, about 2 quarts, is not enough for 5th and 6th gear and they recommend putting in 2.5 quarts. chevrolet denies there is a problem even though they caused my clutch to melt and cost me $1,800 to fix it.
The car bogs down in first gear, this is a manual transmission, car has poor power. this also gives the automatics poor power. the spark plugs are not gapped out of factory. i joined cruzetalk forums and many people had the same problem. 2013 cruze ls mt is supposed to have .028 gap spark plugs. i took it to the dealer and told them. they returned it in an hour and said they regapped them for me. the problem persisted. i bought the tools and took them out and they were set to .025, .021, .023, .025. the plugs are way off mark and the dealership lied. i regapped them to .028 and the car never ran better.
I purchased a 2013 chevy cruze on may 13, 2013 test drove the car and brakes went to the floor. salesperson referred it to the mechanic. i didn't even make it off the car lot. he said he bled the brakes and all is well...still had trouble with the brakes after i was at a stop sign and my car lunges forward. i pressed on brakes harder to stop. took car back on the 28th and told mechanic what happened and he again checked the car out and said he could not find anything wrong with the car. he said he tested another new model and said he had no problems with that car. these mechanics are ignoring any concern buyers have... putting our lives and family members in danger. the above incident has happened again on occasion and the fact that these mechanics talk down to you and make you feel "plain stupid" has prompt me to initiate this complaint in hopes something gets done. *tr
We have a chevy cruze want to know what is being done for us. we took our car for a inspection and was told we could not have our car back as the shaft was damage and they could not give us our car for safety reason. the dealer knew our car was called back two weeks before and did not notify us. if we did not take our car for inspection we would of not known. right now we still are waiting for our car. the part is not made yet and it will be a month since they took it from us. what can we do. we are still making payments on something we cannot even have even through we own it. we are getting the run around from gmc and also from the dealer. our car only has less than 5,000 miles help. *tr
Best way to describe what happened was when i was sitting at the stop sign behind someone, with foot on the brake pedal, my car went forward about a foot or so, no gas acceleration from myself, i don't know if the gas was auto controlled, but i felt like i wasn't pushing on the brake enough even though i was, i did some investigating and i read online that other people have been having similar issues with their 2013 chevy cruze. *tr
While at a stop, my car will lurch forward, like someone is pushing it from behind. luckily i have my foot on the brake and it doesn't move forward. this has happened about 4 times this past month since i've had the car. *tr
On april 27, 2013, while attempting to park my car i put the car in reverse gear and all of a sudden the car jerked in the reverse so hard that if a car was directed behind me parked i would have hit it and damaged both cars. then, the car jerked forward when i switch gears to drive forward and then the car started making a loud clicking sound. then before that! i had a problem on 4/19/2013 trying to reverse into another parking area and the car did pretty much the same things as it did on april 27th. also, sometimes when i press on my brakes, coming to a full stop, the car will lounge forward while pressing on brake. this is very dangerous occurrences. i have not contact the dealer as of yet. but, i intend too asap. i have also checked for any recalls, and there are none yet as of 2013, but there are a couple of complaints only. 2012 cruze had several airbag, and engine issues. please advise! thank you *tr
I decided to trade in my malibu and lease a 2013 cruze from global chevrolet, rt.22, north plainfield, nj. in march of 2013. i began noticing the problem within a few weeks. in stop and go traffic, the car lunges forward as you are switching from the brake to the accelerator. while braking, the brakes seem to freeze up and the car keeps rolling, at times 20 feet before stopping. i had the car inspected by the dealership and they test drove the vehicle and said there was nothing wrong; "new technology, computers, downshifting" is how they explained it. i keep a log in my car to record each time this occurs, as it does not happen every day. however, it happens enough that i am concerned that eventually this situation will cause an accident and serious injury. it wouldn't surprise me that in the near future there will be a recall regarding this problem or i sincerely hope there will be. *tr
Tl* the contact owns a 2013 chevrolet cruze. the contact stated that while attempting to come to a complete stop with the brakes engaged, the vehicle lunged forward. the vehicle was taken to the dealer. the technician was unable to diagnose the failure. the manufacturer was made aware of the failure. the vehicle was not repaired. the failure mileage was 660 and the current mileage was 1,002. *tr
When the vehicle is in drive and stopped either at a red light or stopping to make a turn the vehicle feels like it's moving forward (lunging forward) this occurs when the break is completely pressed down and the car is in drive. the rpm gage will flicker up and down as this is occurring. i have taking it to the dealer ship and they said they couldn't find anything wrong with my car. i feel this car is unsafe to drive because it might cause an accident one day. when it does this and im stopped at a red light i will have to put the car in neutral or park to get it to stop doing this. it doesn't happen all the time when im driving but it's occurring more commonly. *tr
Tl* the contact owns a 2013 chevrolet cruze. while accelerating from a stop, the vehicle moved backwards before accelerating forward. when the brake pedal was depressed, the vehicle jerked forward. in addition, the contact heard a rattling sound coming from the engine and motor oil fumes were present. the check engine warning indicator illuminated. the failures occurred numerous times. the vehicle was not diagnosed or repaired. the manufacturer was not notified. the failure mileage was unknown.