Problems with 2011 Chevrolet Cruze ELECTRICAL SYSTEM

After the service date of april 21, 2014, for a coolant leak. i was notified by a service adviser that the engine service light was on which was not on prior to my visit. the engine service indicator light on the dash is still coming on and off based upon i would guess a number of starts and stops. i investigated what i could and found the gas cap was broken, not locking into place. so i purchased a new cap from the dealer and replaced it. i purchased a code reader and eraser, but still have the on/off indicator light on the dash. so, i have an appointment on 11/20/2014 with the dealer to check this third time coolant leak, change the oil and there inspection as well as the engine service light on my dash. *tr

2011 chevrolet cruze. consumer writes in regards to vehicle shuts off while driving. *smd the consumer stated she informed gm of the problem, and their response by phone, was that they planned to do nothing and recommended the consumer visit the dealer to have a $400 throttle block installed. the consumer stated on 2 separate occasions, the vehicle shut down and the ignition reset itself. *jb the consumer stated the vehicle shut down, dozens of times. updated 08/06/14

Vehicle shutdown while driving on highway, several times. the car electric turns off and or flashes, stabiltrak lights come on and flashes, check engine flashing, car completely shuts down, steering is electronic or motor powered and is hard to use, transmission jerks before shutdown and breaks don't work very well. ran over curb and off the road to avoid colliding with other vehicles. picture, im driving on a highway at night doing 65 or so, all power goes out, its dark, other cars can not see me well, they are swerving and im swerving. this happened first around 20k and has happened on several occasions after. no corrections offered by gm under warranty, complaints were completely ignored, until murdock chevy in manhattan ks. they are currently trying to get it fixed and gave me a loner car, all other servicing dealers refused a loaner car, and told me its fixed each time. car still has the problems listed and no solution is given from gm or chevy to fix this deadly situation. also damage to the car from an engine overheat or dashboard overheat at the same time damaging electric, windshield, radio, gauges and dash compartment lever. extreme heat, burning smell inside. floorboard by the feet melts carpet and burns feet, all at the same time, on drives of 30 minutes or more. *tr

Radio flashes on and off an instrument cluster is flashing warning light. engine runs rough sometimes and ac blower motor turned on and off sometimes and turn signal indicator continue flashing but does not make it usual but clicking and then resumes clicking noise. *js

Tl* the contact owns a 2011 chevrolet cruze. the contact stated the stabitract light illuminated, the power steering failed and the vehicle stalled. the vehicle was taken to a dealer where the technician diagnosed the the battery needed to be replaced. the repair was made but the problem persisted. the manufacturer was not made aware of the failure. the failure mileage was unknown and the current mileage was 79,672.

Tl* the contact owns a 2011 chevrolet cruze. the contact stated that a burning odor emitted into the vehicle through the heating and air conditioning systems. the failure occurred without warning. the vehicle was taken to a local dealer several times; however, the diagnosis was unknown. the manufacturer was not notified of the failure. the failure mileage was 36,000. the vin was unavailable.

In sept of 2013 after just a few months of owning the car i was rear-ended at a speed of 25-30 mph. the airbag didn't deploy and my head bounced from the steering wheel to the headrest where i suffered a severe concussion leaving me out of work for a month. also my radio console lights flash on at random times, i experience the turbo lag crap the dealership gives as and excuse (especially after telling me during a service test drive that my car didn't have a turbo!) and after owning it for 1 month a part of the engine fan sheered off and destroyed my a/c unit leaving me with a $2500 bill to redo that. i can't wait for my settlement from the accident to get the hell out of this car. this is my first and last chevy ever! *tr

Front passenger air bag "off light" comes on intermittently on my 2011 cruze when an adult is sitting in the front passenger seat -- indicating the air bag system is off. i've taken it to my gm dealership twice and both times they say that everything checks out ok and there is nothing they can do. the car air bags have never been deployed. there is a flaw with this safety system and gm should step forward and come up with a fix. *tr

Tl* the contact owns a 2011 chevrolet cruze. while driving approximately 70 mph, the vehicle veered sharply to the right and the power steering failed. the service stabilitrack and brake warning indicators illuminated. the instrument panel gauges and radio were blinking erratically. the failures occurred multiple times and usually during or after rainy weather. the dealer stated that the battery cable needed to be replaced. the vehicle was not repaired and the manufacturer was notified. the approximate failure mileage was 59,000.

Took my 2011 chevy cruze into the shop on february after the radio, dash, headlights began shorting out (flickering on and off) the dash would flash back on it a different language and then reset itself once the car was turned off. initial quote from mechanic was that it needed a new alternator. i then did a internet search to find out many consumers on forums were reporting the same problem. at that time we refused work from the mechanic and took the car to the dealership. they stated it was a common problem and the grounding wires were tightened. the work was done and about a month later the issues started happening again, this time when the "flickering" would happen, they dash would flash "service traction control". the car was returned to the dealership where they stated the car needed new battery cables. after reviewing the concerns on the forums for other cruze customers who stated this was replaced on their cars and the problem kept happening, i was not satisfied with that option, the dealership refused to investigate further so we took my car home. the problem persisted, this week, the car began a new malfunction while "flickering" the power steering and power brakes would quit working, leaving you with no control of your vehicle while on the roads. my husbands picked the car up from me and experienced the same problem along with the door locks resetting and feeling the engine cutting out "dyeing" then restarting itself. upon out return to the dealership it was asked that they inspect the car with a fine tooth comb and get to the bottom of the problem. after reading several reviews, i am not satisfied with this answer. we are getting the cables replaced but what is plan c. that is what i am interested in. who has the answer to that question? *tr

After oil change and left the dealership a strong smell of burning antifreeze filled the inside of the car, it was very difficult to breath. i turn the car around back to the dealer they checked (or so they said) could not find anything wrong with it, when i got into my car it was covered with air freshener they put so much of it to cover up the burning smell that it took about 3 weeks to wear off and the smell started all over again. but they won't do anything because according to them there's nothing wrong with the car. the trunk button does not work anymore though at the dealer they confirm is an issue they have with the cruzes they won't cover under warranty and have to pay $200.00 for something they know is a faulty part on this car. *tr

In 2012 i started having issues with my vehicle "chevrolet cruze 2011" and the vehicle is now or has been under gps based surveillance. the vehicles surveillance became aware to me during 2013 when i noticed constant beeping sounds. these were not the chime sounds indicating "vehicle service needed", these are post beeps or "hard drive access". the post beeps indicate access to the vehicles electronics system and compromising "electrical safety" and "sole operator owner" abilities. any time i step near the vehicle it would "sound off" indicating i approached the vehicle. any time any other person approached the vehicle it would not "sound off". any time i enter the vehicle the,car would "sound off". any time any other persons would enter the vehicle it would not "sound off". when beginning a trip the vehicle would "sound off". when reaching a stop or destination the vehicle would "sound off". when stopping at a stop light the or any stop sign or vehicle halt the vehicle would "sound off". the vehicles electrical system has been compromised, allowing malfunction and alterations of vehicle calibration "assumption". i have had electrical flaws within the vehicle such as the fans never shutting off since the stalking began. sounding off would be the audible post beeping hdd access sound, indicating information transfer within the vehicles computer system. this event is unheard of, and is undocumented on the internet, i also was able to verify with others that was not a noticeable event. this is a deliberate targeting and isolated harassment of myself and my personal life from a unknown source remotely. *js

I have returned my 2011 cruze for electric windows automatically going down and not going back up....3 times replaced...the dealer told me after the third repair it was because of my dog drool...i then duck taped the window buttons on each door in the back where our dog sits and the same thing keeps happening...only this time it begins from the main mechanism on the drivers door which means it is not from our dog....i need help having this fixed.... we also had ignition problems for the same car 2011 cruze...having to have it towed to the dealer and it cost nearly 500.00 to fix...i am hoping to be eligible to get a refund. we to were driving ...when we started the car i could feel the ignition lock and were unable to get the key out...the key actually broke in the ignition...the 2011 is not mentioned in the recall list?? this is the first brand new car i have ever owned and i am extrememely saddened by all of the issues occurred in the first 2/12 years...i hope you will help... [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr

Tl* the contact owns a 2011 chevrolet cruze. the contact stated the vehicle was parked with the engine in operation and she noticed the speedometer displayed a reading of 100 mph. the similar failure occurred sporadically and would fluctuate in the miles per hour. the vehicle was taken to an authorized dealer three times and they were unable to detect the malfunction. the failure continued to occur and the vehicle was taken back to the dealer where the computerized system was reprogrammed. in addition, the air bag warning indicator would not illuminate whenever the front seat occupant weight was 120 pounds. the approximate failure mileage was 16,000.

1st the vehicle failed to shift into reverse. the torque converter had disassembled and transmission was replaced. one month later the engine began to smoke, the valve cover had melted and needed to be replaced gm charged me for this under warranty part. then, i was making a left hand turn onto a residential street my vehicle began to smoke inside the vehicle. i shut down the car and looked under the hood oil was in the anti freeze fill tank, i called gm they sent a truck and took it to dealership. the result; gm told dealership to replace engine, called back and said don't replace try to fix it. they replaced the turbo charger, turbo cooler, and oil cooler, only to have me back 5-6 times with cooling problems, the vehicle still has cooling issues, and goes back for service every two weeks or so. the vehicle was brought back to service as there were still shifting problems. they found the torque converter disassembled and transmission had to be replaced again, and then again a few months later. the vehicle has a steering issue that has been brought to the their attention. the steering locks up periodically when traveling over 30mph, and has made me afraid i will be driving and lock up permanently. the brakes are an issue on the vehicle now and prior to recall for brake assist, it is still hard to stop the vehicle. and brakes have to be replaced every 3 months. there is definitely an electrical issue with this vehicle as the emergency flashers worked periodically then completely stopped working, as well as the running lights burning out within a month of replacement on the passenger side of the vehicle. the dealership feels its not a problem. this vehicle may shut off from electrical issues eventually. when using the air conditioner the dashboard fills with over a half inch of condensation and leaks out of the vents profusely. valve cover had to be replaced again. *tr

Tl* the contact owns a 2011 chevrolet cruze. the contact stated while driving 35 mph there was smoke coming from underneath the instrument panel. the vehicle was driven onto the side of the road and after she exit the vehicle it burst into flames. the fire department was called and a police report was filed. the fire department stated the origin of the fire was electrical. no one was injured and the vehicle was destroyed. the insurance company was notified of the failure. the manufacturer was notified and referred him to the legal department. the vin was unknown. the failure mileage was 16,000.

Speedometer accelerates when vehicle is at a stop. the vehicle is not moving but the speedometer shows 30mph. *kb

The 2011 chevy cruze was driven by our daughter, she was driving 35 mph, when she noticed smoke coming out of the hood. she pulled over and in a matter of minutes the car was in flames. *tr

When you back off the throttle and slow to 20 to 25 mph, you never know what the car will do. it may coast like a normal car. it may downshift and slow moderately. or it may downshift to first gear and slow radically. when this happens, the computer takes full control of the vehicle. you step on the gas and nothing happens. the computer has control of the vehicle for the next 5 seconds. this has happened at least 40 different times. this creates a very dangerous situation. first, i am in the driver seat and i should have control of the vehicle. i do not. secondly, most people drive with the flow of traffic. if i slow radically for absolutely no reason and all of the drivers around me continue on, someone behind me will run into me. it is only a matter of time before a distracted driver smashes into me. and thirdly, since i never touched the brake, the brake light never came on. the driver behind me have no way of knowing that i am radically slowing and creating such a dangerous situation. if you step on the gas to get the car to go, nothing happens. then the computer returns control to the driver and the car takes off at full speed. if you step on the brake, the computer takes over. you then must come to a full complete stop before the computer will return control to the driver. if you are making a turn when the car radically slows, you could very easily loose control. when the pavement is wet or slippery, the problem is greatly increased. you are totally at the mercy of an insane computer. feel free to contact me if you need any further information. please go to the local chevy dealer and test drive a cruze with the automatic six speed transmission. you will see what i mean.

Tl* the contact owns a 2011 chevrolet cruze. the contact stated she reported problems with the handling of the vehicle within the first three months. problems reported included: shifting issues in which the vehicle appeared to slip out of gear, the vehicle intermittently lunged foward when her foot was on the brake, when in park and once while driving. she also reported incidences of unusually long periods of hesitation when stepping on the accelerator pedal. the service stabliizer, serivce power steering, traction control and engine lights illuminated periodically as well as the instrument panel going blank while driving. updated 01/04/12*bf

I was at a stop light waiting for light to turn green and all of a sudden the speedometer jumps to 45 mph and stays there a couple seconds then slowly drops back down to 0mph. this has happened multiple times but only when i am sitting at a light. one time i pressed i the accelerator to go while it was doing it and it still read 35-40 mph when i was just creeping along from a stand still. *tr

Sitting at a stop light, the speedometer went up to over 60mph and slowly fell back down to zero. this has happened multiple times since the initial incident. i took it into the dealer where i bought it and they said they would have to replace the speedometer and needed to order a new one. i decided to wait until i moved (i was in the middle of a cross country move) and when i took it in for the 7500 mile maintenance, i asked the dealer service center in my new city to check out the speedometer. they didn't find anything and can't do anything about it until one of their technicians witnesses it. *tr

Tl* the contact owns a 2011 chevrolet cruze. the contact stated while trying to start her vehicle the key became stuck in the ignition and she was unable to release the key. the failure was not diagnosed or repaired. the manufacturer was not notified of the failure. the approximate failure mileage was 3,000.

I would like to put in a complaint on my chevy cruze 2011. since purchasing it, there have been 3 recalls due to steering and engine. i have had to bring the car into the dealership 3 separate times for the recalls beginning one month after purchase. now, the car has had 2 separate major problems (engine & currently back at the dealership for problem related to transmission), this vehicle has broken down once while in heavy traffic, but luckily i was able to pull to the side of the road, and the second time it broke down was on a street less heavily traveled, however, i was almost rear ended. if this would've occurred while on a heavily traveled or faster speed zone, i feel that a terrible crash would have happened. both times may have resulted in serious injury or even death. i do not feel safe in the vehicle and would rather it sit in the driveway than to risk driving it. i lease the vehicle, but i would like to know any options for getting out of this lease & getting into a safe car. thank you! *tr

2011 chevy cruze manual transmission 6 spd. random occurrence of speedometer spikes digital and needle (anywhere from 20-120 mph), volume on radio will also spike with this issue. when speedometer spiking the steering wheel will also unwontedly move 1/2 - 2 inches left or right every time which could distract/startle driver leading to a possible accident. chevy refuses to look for a problem that "isn't there". as stated by dealership without code or a tech witnessing it. occurrence happens when rolling at slow speeds (0-7 mph) or stopped with clutch engaged or slowly being released. happens, 10-15 times+ a month. has startled me several times once including me letting off the clutch and stalling the vehicle from being startled. vehicle assembled: lordstown,ohio mileage when first noticing this issue: 78.0 current mileage, issue still occurring: 18,749. seen dealership :3 times about current issue. *tr

Tl*the contact owns a 2011 chevrolet cruze. the contact stated that he was under the impression that the vehicle could be towed behind a rv. he read the manual that stated that he would have to remove fuse 22 which caused him to lose 12 volts and he could not operate the auxiliary aftermarket braking system. the contact called an authorized dealer who stated that they would place a wire around it. the vehicle was not repaired. the contact called the manufacturer who stated that they could not offer any assistance. the current mileage was approximately 3,800. the failure mileage was approximately 2,000. updated 06/08/11*lj updated 07/08/11 *bf

I have a chevrolet cruze, i bought it in october of 2010; after a few months i discovered that my car was shifting roughly. i also noticed that my car would not gain speed at a normal rate. i have fought for 2 years to have my car inspected and repairs to be done; nothing has come of it yet. i notified gm with the issue and was told that they would put in a new transmission. i was also notified that the issue would persist, it is the way my model transmission works. i know this is a safety concern, my car has already left me stranded once. i believe that gm is going under the radar and just trying to appease me with a new transmission. i also believe that more can be done for the problems that persist in my car and gm is refusing for it to be done. my car is a safety hazard from the numerous recalls to the transmission and computer defects. gm is trying to push me into accepting an amount that is less then half of what i have paid into the car or take the transmission. i have no other options from them. i would very much appreciate some guidance in this matter. thank you *tr