I was traveling on i-95 at aprrox. 75/80 mph when my dashboard lit-up like a christmas tree and my cadillac powered down to less than 50 mph instantly. the stabilitrak, check engine light, parking brake and car assist lights came on with a warning to "travel with care". i had to maneuver my vehicle over three lanes to get off at the nearest exit. i had no idea what just happened. there was no noise, smoke or evidence that the vehicle had a problem. however, i could only drive the car 55 mph with the foot pedal pressed to the floor board. it was 4:00 am and i was an hour from home. instead of contacting roadside assistance, i drove the vehicle home...taking precautions. i contacted the dealership...who could not accommodate servicing my vehicle until the following morning. the following morning, all the lights were off. i dropped the vehicle off at the cadillac dealership for service. after they checked out my vehicle and took it for a test drive (taking it up to 80 mph), i was informed that they could not find a problem. no codes were stored in the computer system. they could not duplicate what i experienced. i find that odd. i am pretty sure that when a check engine light comes on and a car malfunctions that a code would be stored. i do not feel comfortable with my vehicle. i mainly drive within my small town...not having to exceed 45 mph on a daily basis. however, i do have to travel on the interstate for work 2-3 times a month. i am very uneasy about having to drive on the interstate at high speeds in heavy traffic again. i was not given confidence or comfort from the service department. this whole experience has left me disenchanted with this cadillac. i can't get out of it and buy or trade-in on something new at this time. i feel i should have received better service and reassurance. [xxx] parts of this document have been redacted to protect personally identifiable information pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *pm
Tl* the contact owns a 2017 cadillac xt5. while driving approximately 10 mph in reverse with the brake pedal depressed, the vehicle independently accelerated. there were warning indicators illuminated. the contact had to engage the parking brake to stop the vehicle. an unknown dealer was contacted, but no appointment was scheduled. the manufacturer was not made aware of the failure. the approximate failure mileage was 13,000. the vin was not available.
While driving 30mph on city street engine made loud roaring noise and dramatically slowed itself down to almost a stop as if i slammed on brakes. i had vehicle(1715 mileage) towed to dealership. they kept it 2 days and told me nothing was wrong. i picked up car and while driving home the engine made loud noise and dramatically slowed down once again. the next day i took my car to another dealership hoping they could repair vehicle. they kept car for 14 days and told me they could not duplicate concern and did not repair. so i picked up car hoping it would not happen again. it did happen 3 more times. one incident happened while driving through intersection on city street engine made loud roaring noise and abruptly slowed itself down to almost a stop. but in this instance when i stepped on accelerator to drive forward to get out of intersection the car would not move,it froze . luckily i did not get hit in the back. i waited, turned car off, and then turned it on. i was able to drive home. i took car back to dealership on 7/19/17 explaining the car was unsafe since these problems are erratic and i could get hit in the back when the vehicle slows down to a stop in the middle of traffic. they kept car for 9 days called and told me they could not find problem so they wanted their loaner back. i was afraid to drive car back home so the dealer delivered car to my house and took back loaner on 7/28/17. it has been in my garage since then since i fear for my safety and my family and will not drive car fearing i'll get hit while driving if the vehicle malfunctions again. i never get a warning of any sort before it happens. after it happens and i turn the car off and on again the vehicle seems perfect. but i never know when it will break again since it is erratic. it is definitely a safety hazard.
Tl* the contact owns a 2017 cadillac xt5. the contact stated that while parked, the vehicle accelerated rapidly without warning and crashed into another vehicle. the air bags did not deploy. a police report was filed. there were no injuries sustained. the vehicle was towed to a repair shop. the manufacturer was not made aware of the failure. the failure mileage was 7,000.