Problems with 2013 Cadillac SRX ELECTRICAL SYSTEM

Touch screen(cue) stopped working completely. i cannot change heating and cooling listen to radio or any of the other functions that the touchscreen offers. there have been many other complaints from consumers of this make and model concerning the cue being defective. i also understand there is a class action lawsuit filed which i will put put my name on. my dealer that i purchased the vehicle from didn't even attempt to do anything all they said was "it's not working and you need to take it to a dealership that handles cadillacs." i have read the cost can be anywhere from 1200 to 1500 dollars to fix and this was not covered under my extended warranty. i just purchased this vehicle in march of this year. very disappointing!

I was in the parking lot of a public gym at approximately 6:00am, tuesday, november 20th, 2018. i started my car and turned on my seat warmer as i was leaving the gym. within 30-45 seconds, i felt a hot spot burning my lower back area. i immediately turned off the seat warmer, and i started to smell burnt rubber. the burned area of about the size of a dime was burned into the lower portion of the driver's seat. this caused two cigarette sized holes to burn into my jacket that i was wearing as well. cadillac was contacted (case #[xxx]) and they were not forthcoming in informing me that they have had previous problems with this issue. this could have been a catastrophic event if i had not been there to turn off the seat warmer. after searching the internet, this has happened to multiple other cadillac srx 2013 owners. there needs to be a recall for this safety issue. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tt

The cue system is not working. looking at blogs it seems to be an on going issue that cadillac needs to address.

Tl* the contact owns a 2013 cadillac srx. while operating the vehicle, the backup camera and navigation system failed to operate. the vehicle was taken to the local dealer (cadillac of knoxville, 10005 parkside dr, knoxville, tn) and the que panel was reprogrammed, but the failures continued. the manufacturer was not notified. the failure mileage was 50,000.

At all times my headlights are dim and when i first start my vehicle my headlights strobe. i understand this is a common problem so i called my local dealer as well as cadillac and both told me it would not be fixed as a recall/safety concern. when operating my vehicle at night i must drive with high beams, it's as if my low beams aren't on at all. my problem started around 80,000 and now at 91,000 my headlights are useless.

The cue system stoped working with the tough screen and its now impossible to set up hands free driving.

The vehicle's headlights are very dim to a point where it is not safe to drive at night without bright or high beams on. we have experienced dangerous conditions when driving on dark or dimly lit roads at night. when taken to the dealership with the problem we were told that was no solution and that gm was aware of the problem. no solution was offered. when the gm customer service line was called, no assistance was given after repeated promises that some one would return our call. we were finally told to take the vehicle to the dealer for a diagnosis that would cost about $135. my comment was, why would i pay for a diagnosis when i have been told that it cannot be fixed. this is a safety issue and i suppose it is cheaper for gm to settle death claims than issue a recall to fix the problem.

Tl* the contact owns a 2013 cadillac srx. the contact stated that the cadillac user experience (cue) touch screen failed to function. when attempting to utilize the touch screen function, it was unavailable due to the internal failure of the cue system. the contact was unable to use specific electrical functions, such as the defroster, which had to be manually selected from the cue touch screen. the dealer (gross chevrolet buick chrysler dodge jeep ram of neillsville, 404 e division st, neillsville, wi 54456, 1-(715) 743-3207) suggested having cue customer care assist with the failure. the contact was referred to the dealer regarding the repair cost. the dealer and the manufacturer refused to cover the repair. the cue manufacturer, dealer, and the vehicle manufacturer advised the contact to replace the cue touch screen. the part was not replaced. the approximate failure mileage was 77,000.

Bought a 2013srx ( used)low beams are very dim . cannot tell they on on at night . high beams great . 53000 miles on vehicle . i feel it is dangerous to drive at night.

The cadillac cue (information/navigation/air condition system) developed spider web type cracks inside the screen; this makes it hard to see or use control features. i went online and found hundreds of people are having the same issue. one person has only 19,000 miles and has the web like cracks. it was 90 when i got into my car and saw a few of these cracks (these cracks are smooth to touch on screen), but a week later it's gotten bigger. a source says it's a factory defect, and that the cracks are ther glue or adhesive has dissipated, and is detaching the screen from the actual component. i have 44,000 miles on my vehicle ... it stays under the carport, but is still having this issue. with so many people complaining and posting pictures on general motors discussion thread, one would think something would've gotten done. as stated before, it was a small line and it's constantly spreading throughout the cadillac cue screen. it's a simple issue, but should consumers have to pay the dealership for something they have no control over? here is the link with others complaining about ther same thing. https://www.cadillacforum.com/forum/cadillac-srx-10/cue-screen-spider-webbing-16740/

I have a 2013 cadillac srx. i have had it exactly a year from june 30 2017-june 30th 2018. i have had problems with the lights every since i bought it. when you go from bright to dim its like cutting off your headlights completely. it is very unsafe and dangerous. i took off work one day to take the car back to the same dealership i bought it from to see if they could fix the problem. they tried there best not to work on it. they had every excuse. they first wanted me to trade my car in for another and this took 2 hours and they wanted me to pay 10,000 extra to what i already owe on the car i bought from them the first time. then i tell them i want my car fixed. so they send me to another employee . he trying his best to find any excuse to not be able to work on it. needless to remind u i purchased a bumper to bumper warranty when i bought the car i paid an extra $2,400. so the employee is telling me it does not cover the bumper it only covers electrical components between the bumper. so i was lied to when i bought the warranty. besides that he then tells me that it will be $150 just to check my headlights even to he already checked with another srx and said that they where really dim compared to the other used srx. but he want to charge me $150 just to check for electrical problems and charge me $21 a bulb. needless to say i waited another 2 hours i was there for 4 hours and nobody tried to fix nothing.

No low beam headlight visibility. cadillac said there is no fix.

The seat warmer in my vehicle malfunctioned and caused a fire in my driver's seat. i was not driving my vehicle at the time. i used the auto start feature to turn on the car so i could clear the snow from my car. when i got in my vehicle, i sat down and could smell something burning. it took me a minute to realize that it was my seat that was on fire.i was able to put the fire out by patting the flames with my gloved hands before the fire got out of control. i notified my local cadillac dealership as well as the general motors corporate office about this issue. general motors has concluded that they will not accept any responsibility for the damages nor will they issue a recall or warning to other consumers of this defect. since this happened to me i have found that there are other victims of the same issue. in indiana, another family had the same thing happen to them and like me cadillac general motors is not taking any accountability. i believe that consumers are at risk and someone needs to ensure that they are made aware of this risk and should cadillac accountable for allowing these tragic situations to continue to occur. i was fortunate that i was not injured. someone else may not be so lucky.

Cadillac cue touchscreen is inoperable. vehicle has 31,000 miles. i purchased the vehicle new. vehicle is out of warranty but according to web searches, this is a common problem with the cue. the touchscreen is non-responsive to touch interface for various automotive systems which could be a safety hazard. such as defogging or defrosting the windshield. systems such as navigation, interior climate control, media controls, bluetooth controls, and other electronic controls. the dealership says it is out of their control. i do not want to pay $2500 (cadillac quote) to repair something that appears to be a common failure item for the year model.

The computer on the dash that controlls the back up cam radio etc. has been replaced while under warranty began cracking for no apparent reason. cadillac will not replace the part and cannot guarantee the part will not fail a 3rd time. told many people have this problem.

Tl* the contact owns a 2013 cadillac srx. upon starting the vehicle, the defogger failed to operate due to the fact that the touch screen in the vehicle was inoperable. the vehicle was not diagnosed or repaired. the contact scheduled an appointment with coleman buick gmc cadillac (100 renaissance blvd, lawrenceville, nj 08648 (609) 482-3473). the manufacturer was not made aware of the failure. the failure mileage was 27,000.

The lift gate will not open due to the control module short circuitiing. this was due to water backing up from the sunroof drain hose which seeped into the trunk area and shorted out the liftgate control box.

Tl* the contact owns a 2013 cadillac srx. the contact stated that the cadillac user experience (cue) screen was cracked. as a result, the various functions that the cue screen controlled were no longer functional. the failure occurred while at a goodyear repair facility. the goodyear technician informed the contact that the failure was due to extreme temperatures. the vehicle was not taken to a dealer for diagnostic testing or repairs. the manufacturer was notified and did not assist. the failure mileage was approximately 61,000.

Tl* the contact owns a 2013 cadillac srx. while driving approximately 13 mph, the vehicle started to jerk and the electric seats and gps did not work. there were no warning indicators illuminated. the vehicle was taken to the dealer (king o'rourke gmc buick, cadillac in smithtown, ny, 631-724-4700) where the failures were repaired under the warranty. the contact also stated that the power liftgate did not work. the same dealer was contacted and an appointment was scheduled for november 3, 2017. the manufacturer was notified and stated that the failure would be investigated. the contact was issued a case number. the failure mileage was approximately 50,000. .*bf consumer stated water damage in car due to failed sunroof drains. front passenger and rear passenger carpet and water in trunk. updated 8/6/18*jb

Cue problems. the touchscreen goes black or freezes while the vehicle is moving. also the middle bottom section does not respond affecting heating/ac functions.

The cadillac cue system is not responding,it is completely frozen. i am not able to control the climate nor hot or cold, not able to defrost my car. the screen defect can cause or could lead to the loss of ventilation control functionality. this is dangerous and most certainly a safety issue. the issue occurred when car was stationary as i was turning my car on to head home from work i noticed the screen was not functioning.

My cue screen has become unresponsive and i can no longer link my cell phone, use the gps for driving and other features. it all started with a small hairline on the corner of the cue screen back 2016/2017. the dealership stated it was $1500 to replace the entire unit which are not covered under the warranty. florida is now a handsfree in the school zone and i drive to pick-up my daughter everyday from school. what if there is an emergency and i can't pick up my cell, since the cue no longer with sync to my bluetooth on my cell. the cue screen is locked in one location and i feel it is unsafe for the driver to no longer have the gps, bluetooth and other features we paid for. attached, please find the article on the class action lawsuit filed over cracked cadillac cue screens. i pray i don't have to wait years like the headlights lawsuits with general motors. thank you for your time and assistance, [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr

After 52000 miles the cue touch screen does not work

Cue system froze. unable to control radio, navigation system, heater, a/c, hands free phone, etc. went on a cadillac forum and was able to reset it one time and then quit working again after a few. i was unable to reset it a second time. unfortunately, this all happened at 52,000 miles 2,000 miles after the warranty expired. i am not willing to pay close to $2,000 to have it repaired, after doing research, this electrical issue seems to be a frequent problem and should result in a recall.

Had to replace my 2013 srx battery then not long after my cue system froze up i took it to cadillac dealer as it controls heat/air/radio/etc. another mechanic thought an update would work but nope the one guy said center stack needs to be replaced another said hmi module (same dealership) a $1500.00 repair but they can't get the part it's on back -order . car hesitates when accelerating .

Can not see with low beams at night. also, the screen freezes on the "cue" display

Ongoing issues with the vehicle transmission and speedometer since the vehicle was purchased. the vehicle was returned to legacy chevrolet (legacy automotive of columbus, llc) reference invoice # [xxx] more that five (5) times for the same issues. issues range from: due to inadvertent acceleration of the engine, the speedometer read that it is traveling at 160 miles an hour when traveling at approximately 70 miles and hour. speedometer gage does not reset and vehicle accelerates causing the transmission to lag in it's acceleration response time. to back up gallery camera error waning codes on june 18th i contacted general motors regarding my vehicle problem and issues with getting assistance from legacy chevrolet (legacy automotive of columbus, llc). i have been working with [xxx] a supervisor at general motors, case # [xxx] who can be reached at 18667905700 ext # [xxx], [xxx] contacted legacy chevrolet (legacy automotive of columbus, llc). about getting help through my current warranty to fix the issues with the car, he was informed by [xxx], that they will not be able to provide me a loaner car per the dma. and service manager advice, with the knowledge that there is clusters are on restriction so we can not get one issue with the vehicle and that they "are on restriction so we can not get one" ([xxx] , legacy automotive warranty administrator) see email above. current situation: on july 8th, i contacted gneral motors about the recall on vin: [xxx] and to verify that the cluster display was ordered and that the known issues was fixed. the findings are as follows: there has been more than 10 recalls on this vehicle. still no resolution to the problem. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr

Stationary car of only 4.5 months age, was hit in rear on 15 may 14, and was knocked 15 ft into another car. the damage appeared minor though the other car was totaled out. on 9 july14, the battery failed for no apparent reason. impacts can damage the brittle lead cores of batteries. warranty replaced the dead battery but it should have been done by the other driver's auto insurance company. luckily, the battery did not catch fire but; however, when numerous batteries are inter linked, fire is a very real risk and it can occur weeks later while in the garage at home. *tr

I purchased my 2013 srx at the end of march 2013. on more than 4 occasions i have been at a stop. when i press the accelerator the car coasts slightly but does not go. i pull off the accelerator and push the accelerator again. after repeating this process, and several seconds later the vehicle will slowly move. i had it in the dealership in january and they could not find anything wrong. it has happened several times again including twice within the last week and i have scheduled another appointment for next week. *tr

After coming to a stop sign or traffic light, i will try to push my gas pedal and the srx will move about 2 feet or so and then completely stop. this has happened 4 or 5 times and because the dealership cannot recreate the problem, they say there's nothing they can do. the srx doesn't make any noise while pushing the pedal, it just acts as if the car is turned off. the only way to make it move again is if i change it into reverse or neutral and then back into drive. i've been almost killed at different intersections on several different occasions since i bought the car in july of 2013. the cue system is also having some issues such as the radio will completely stop working for several minutes at a time even though it shows that i'm pushing buttons to change the channel or volume. i owned a 2011 srx before and never had this problem. i'm 8 months pregnant and afraid that i'll end up in a deadly vehicle crash. please help! *tr

Since purchased new, this car has been involved in a number of recalls that have/have not been announced. the first incident occured 3 months after purchase--at slow speeds, the vehicle made a noise similar to that of worn brake pads/rotor at slow speeds. upon my personal inspection, the blue lug nuts were less than hand tight on drivers front and passenger rear--the car was taken to dealership for first oil change and to inspect this defect--they stated that this vehicle was not part of the lug nut recall that was previously issued on other srx models.i stated concern of the integrity of the wheel studs since they were likely stressed while driving with loose nuts, along with potential uneven tire wear, but the dealership did not agree. 6 months later, a recall was issued for door handles--the fix was removing and milling down parts and placing back on. 6 months later, the car would nearly stall out/have delayed response to acceleration after stopping at a stop sign--this could have cause serious injury if occured while pulling out into traffic (luckily never the case)-- thought this was due to wife letting gas level reach low level before refilling, but found out was electronic issue in the program (recalled and fixed). 2 months later the car does not shift well between rapid acceleration--recieved notification of another computer issue that controls the transmission. (although a card was sent in the mail notifying of this issue, this did not show up on the nhtsa website when searched). a true concern for the safety of my wife and 2 small children--additionally due to the nature of some of these issues, there is concern with the mechanical integrity of this vehcile in the future--stress on wheel studs, drawn out automatic shifting causing stress on the transmission.although many of these items have been "fixed" these corrections do not take into account other damge

This is a report of a nearly fatal accident on june 29th, 2013 with a new cadillac srx that was leased from gm. the accident involved both me and my daughter who were belted in the vehicle which caught fire and accelerate to 110 mph. we were traveling on rt 127 n with the cruise control set at 60 mph. i was passing another vehicle and the speed started to dramatically increase. i would break and the speed would come down and then it would continue to rise. black smoke was coming out of the engine. using both feet on the brake, it finally came down to 5mph, but it would not stop. i pulled over at 5 mph and shifted the car into park. i used onstar and shortly thereafter the fire department, the sheriff, and another police officer were on the scene. this was a life threatening event!! the car was towed back to the dealership in adrian. i leased this car on 5-31-13, our second srx and less than a month old. i sent a letter to [xxx] at gm regarding the aforementioned and have had no response. i am going on week two with no car and no resolution with this incident. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr

Two problems, 1) the fuel gauge does not accurately reflect the amount of fuel left in the tank and 2) the range reported on the instrument panel does not reflect the amount of fuel remaining. 1) visually the gauge needle does not graphically align with the tic marks showing full, 3/4, 1/2, 1/4 and low level. this makes it very hard to figure out just how much fuel is left in the tank. 2) the "range remaining" indicator tracks faster fuel use as the fuel level decreases. the last quarter tank (as shown on the visual gauge) is used up in less than 50 miles, which doesn't make sense if the full tank reads a full range of 345 miles. the range indicator does not seem to correspond to the level of fuel in the tank. with a low amount of fuel, less than a 1/4 tank, the "range remaining" indicator drops off very rapidly, within less than ten miles of distance traveled at constant speed, from a range of about 50 miles to 0 miles left. driving on desert roads without many gas stations around, makes for a real guessing game. *tr

My radio doesn't always work. it seems that i can hear the sirius radio stations but the i cannot hear the fm stations. the first time this happened was the week i purchased the car and i thought is was "operator" error since the system was very different than my previous car. i initially thought i may have inadvertently hit mute. overtime i realized mute was not on, and that i could hear the sirius radio stations. will be taking it to the dealership next week. *tr