Problems with 2011 Cadillac SRX SUSPENSION

Front struts making bouncing noise. on instrument panel it states service rear axle. i took my car into elco cadillac they told me i should replace struts every 60-70,000 miles ?????????? aslo the service rear axle they claimed was the sensor shorting out. so they replaced rear differential clutch control module and solenoid. they said solenoid valve stuck. my cost $1400 the day i picked it up the same [xxx] message appeared (service rear axle) ??????????????????? i brought it right back ? they have lost all of my trust ! my car has only 77,000 miles on it. also they told me that nobody had the part. they checked all of cadillac throughout the usa and said they will try to locate one. next thing i know they received the part but it came in broken? so they reordered from gm i don't believe much of what they say now. my car is over there probably so they can figure out how to remove the service rear axle code! parts of this document have been redacted to protect personally identifiable information pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).

Passanger airbag defective. service airbag light comes on. also a knock in front wheels at take off or backing up.

Tl* the contact owns a 2011 cadillac srx. the contact heard a thumping noise coming from the rear of the vehicle. the contact took the vehicle to jba chevrolet dealer where it was diagnosed that the suspension failed and the head lamps were leaking. the suspension and head lamps needed to be replaced. the vehicle was not repaired. the manufacturer was made aware of the failure and opened case number: 8/29942455009. the approximate failure mileage was 70,000.

Tl* the contact owns a 2011 cadillac srx. while driving 30 mph, the rear axle warning light illuminated. the contact was able to reset the rear axle light, but the issue recurred. the vehicle was diagnosed and repaired. the manufacturer was made aware of the failure. the failure mileage was 106,000. updated 09/29/16*lj the consumer stated the manufacturer only reimbursed 600.00 out of the total cost of 1,344.11 for the repairs. *js

2011 cadillac srx. consumer writes in regards to front & rear wheel bearing failure and seeks reimbursement repairs. *smd the consumer stated at 45,000 miles the front wheel bearing was replaced. two months later, the rear wheel bearing was replaced. *jb

Problems with completion/documentation of two recalls: my dealer (hendrix cadillac, durham nc) claimed today, 14 nov 2014, that they had already resolved nhtsa recall 14v571000 (gm 14457) on the rear suspension of my car on 02 oct 2014. however, i only got the recall notice in early november, when gm's letter said that parts wouldn't be available until at least 10 nov 2014. (report date is late sept 2014.) on 02 oct 2014, the dealer had told me they had that day resolved nhtsa 14v447000 (gm 14271) on the front seat adjusters of my car. today the dealer tells me that recall is still pending for lack of solution, even though the report date was july 2014. have they mixed up the two recalls? i am concerned that my car is not safe. *tr

I pulled out of a parking spot and then suddenly my car jolted to a stop. i had heard a snapping noise and the car wouldn't move forward or backwards. i looked at my tire only to find it was bowed in towards my car instead of away from it since the wheel should have been turned away from the car. upon further review the tire rod had snapped. if the tire rod could easily snap as i was simply pulling out of a parking spot then it could have easily snapped while on the highway which would have resulted in injuries to myself and my child. *tr

Tl* the contact owns a 2011 cadillac srx. the contact stated while driving at various speeds, the vehicle became unstable and started to sway from side to side. the contact received a notification for recall nhtsa campaign number: 14v571000 (suspension). however, the vin was not listed under the nhtsa recall. the vehicle was taken to a dealer. the technician was unable to duplicate the failure. the manufacturer was notified of issue. the approximate failure mileage was 28,763. updated 12/17/14*cn the consumer stated the pulling was intermittent but, strong. the vehicle would pull to either the left or the right. updated 9/29/2015*js

Tl* the contact owns a 2011 cadillac srx. the contact stated that the service rear axle warning indicator illuminated. the vehicle was taken to the dealer where it was determined that there was a defect with the rear axle. the vehicle was repaired, but the failure recurred on ten separate occasions. the manufacturer was notified of the failure. the failure mileage was 50,000.

Tl* the contact owns a 2011 cadillac srx. the contact stated that whenever he drove over any uneven road surface, the vehicle would bounce excessively. the failure recurred when driving at any speed. the vehicle was taken to an authorized dealer where they were unable to diagnose the failure. the vehicle was not repaired. the failure and current mileage was 300.

Rear suspension over the smallest drop in pavement smoothness causes heavy noise which feels like it's bottoming out, the noise is extremely loud and disconcerting. all passengers so far have commented on it. cadillac says this is normal (the bottoming out sound) this is definitely not acceptable for a car of this cost. it's driving me up the wall waiting for the next bang !!! *tr