Problems with 2010 Toyota RAV4 SUSPENSION

Rear suspension fix of previous recall will not allow rear alignment of vehicle because of the epoxy encasement. this is not acceptable. just spent 800.00 on tires and alignment only to find out the rear is out of alignment and can't be aligned due to toyota's fix (epoxy encasement).

2010 toyota rav4. consumer writes in regard to warranty enhancement program and feels the company and dealership should cover warranty work. *as *js

Sometimes when i am pulling out or pulling in to park my car i hear this bang on my right rear side. sometimes when i am turning left or right and the right rear tire gets most of the weight of the vehicle i hear the same hard bang. i took it to my mechanic and he rode with me and he heard it too. my mechanic thought it was the struts and replaced them, but that was not the problem. i still have this problem. please help. my mechanic said that under the car in the rear there is a bar that has a stamp that indicates recall item.

Toyota issued a safety recall g0v a few years ago that sealed the rear suspension arms with an epoxy. my rear alignment is out, and i cannot no longer adjust my rear suspension unless i replaced both rear suspension arms. toyota says this is my own problem, and any repair associated with this safety recall has to come from my pocket. how can the safety recall lead to another problem? i am probably not the only one who has experienced this issue as i read several other folks who voiced their concerns online. is there anything that nhtsa can do?

Rear toe allinemennt adjusters recall. the part is now being epoxied due to a toyota manufacturing flaw. now the customers have to suffer the cost at $600.00 to have a simple allinement done on the rear of the car. the online car reviews from other customers are really pissed for being played suckers from toyota. there is a lot of loyal toyota customers going to drop toyota and go with honda. and after getting rid of these flawed cars to the open market and other people get to own flawed junk 'toyota's', their view will be the same as the current toyota owners. then the snowball effect kicks in plus all the news about toyota's now being junk cars i'm sure will hurt the company where it should, in their bank accounts. i was a big loyal toyota owner for years, taking a lot of heat from my nascar friends for owning a toyota, wait till they hear about this, this will make their day and a i told you so will be next. toyota has or had a chance to do it right and they are blowing it big time. 2006-2011 years have been recalled on the rav4, over 200,000 cars. at this number toyota will go down quick. i also have been through 2 sets of expensive tires due to this problem to find out it's a shoddy way for toyota to do business like this. we, the customer have been played off as stupid, i don't see it that way along with a lot of others. i hear honda's are still doing it right, if something don't happen soon, i will be finding it out myself. oh i almost forgot, the tires now going bad way to soon is a safety issue and now very hard to afford the cost of operation for this vehicle, you think it's the shocks, they check good, shame on you toyota.

My complaint is about the rear suspension recall enacted in 2012. i had the recall performed at my local toyota dealer in 2014. recently i purchased new tires at a firestone dealer and purchased a a lifetime alignment. when they performed the alignment for front and rear, both needed a little adjustment. i was informed that it could not be done and they can only adjust the front as the rear had a tag that states "only to be serviced by an authorized toyota dealer." furthermore, when toyota serviced the recall, they painted epoxy over the entire arm. now this leaves for a very expensive fix. the recall solution made by toyota disabled the ability to adjust the toe in toe out function to align this vehicle properly. i called the toyota dealership and they told me the whole suspension needs to be redone with new parts and new kits costing 200 dollars plus labor. i believe this to be a engineering problem. the recall fix did not allow an adjustable arm and this will cause an uneven wear on my brand new tires. this is wrong and toyota feels they have no responsibility on this matter and is laying this blame on the national highway safety recalls. in my opinion another recall should be in order. people that own these vehicles should not have to pay expensive replacement charges to fix an already recalled rear suspension problem. with all the road hazards alignment problems happening all the time or anytime, an alignment is bound to occur. what can be done to get the manufactures to own up to the inadequacy of the recall solution they performed. p.s. some of us consumers keep our cars for a lifetime of the vehicle. and i know toyota likes to brag about the longest lasting most dependable car on the road. i am one of those people that keep my cars maintained at i's maximum driving capacity.

Tl* the contact owns a 2010 toyota rav4. the contact received notification of nhtsa campaign number: 16v596000 (suspension); however, the parts to do the repair were unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the dealer (parkway toyota, 50 sylvan ave, englewood cliffs, nj 076320, (201) 944-3300) was contacted and confirmed that the parts were not available for the recall remedy. the manufacturer was made aware of the issue and was unable to confirm when the parts were to become available. the contact had not experienced a failure.

I have my rear tires wearing uneven. took my vehicle to get an alignment but toyota has a sticker on it saying no one can adjust due to recall. toyota apparently put apoxy on their suspension recall and now my car needs an alignment and no one can fix it. toyota says for 850.00 they will fix it. seriously, it only needs an alignment but because they did a horrible job in the first place i am unable to maintain my own car. they refuse to fix it without charging me. how can they get away with this. this is their fault

Tl* the contact owns a 2010 toyota rav4. the contact took the vehicle to an independent mechanic for a wheel alignment. when the mechanic placed the vehicle on the lift, it was noticed that the rear passenger side control arm was bolted and epoxied. the contact stated that the rear passenger side control arm was repaired on december 21, 2014 by toyota of morristown (169 ridgedale avenue, morristown, nj 07960) per nhtsa campaign number: 16v383000 (suspension). immediately after the repairs were performed, the rear passenger tire started to wear unevenly and had to be replaced five times. the vehicle was not repaired. the manufacturer was notified of the failures. the approximate failure mileage was 100,000.

I am filing a complaint against butler toyota located at 9419 aronson dr., indianapolis, in 46240. this is the address of the service department. we have been calling them for two years to try and get the recalls taken care on our car. each time we have called they say they do not have the parts in stock. i just tried to schedule an appointment with the service department again today and was given the same story.

Tl* the contact owns a 2010 toyota rav4. the contact stated that the vehicle was serviced per nhtsa campaign number: 16v596000 (suspension). the mechanic found that the vehicle was not affected by this recall, but it was repaired anyway at toyota of portland (55 ne broadway st, portland, or 97232, (503) 284-1105). at no cost. toyota?s prescribed recall repair involves applying an epoxy to the adjustment nuts on the rear lower suspension arms (toyota part # 4871042020), per the instructions specified by toyota (safety recall ?csj?). in december 2018, a tire service center noted the contact?s rear wheels where out of alignment but that they could not perform an alignment due to the application of the epoxy ? which seized the adjustment nuts in place. the contact is now unable to have a rear alignment performed. contact returned the vehicle to the dealer, who stated that the suspension arms must be entirely replaced in order to realign the rear wheels ? with toyota insisting the recall work (applying epoxy) is performed again at contact?s expense. contact was quoted $1050 by toyota dealership to perform the work. prior to the recall, a rear alignment could be performed at the same dealership (or any independent mechanic) ? utilizing the adjustment nuts ? for approximately $85. in summary, the contact believes toyota?s prescribed recall repair has introduced a safety issue due to removing the ability to have independent mechanic perform a rear alignment.*dt *jb *tr

Recall service was not performed by authorized dealership as part of a scheduled service on multiple recalls. neither the manufacturer nor dealership has contacted me for updated recall service. a verbal explanation for this lack of recall service is that a part is not available to complete this one recall service.

Heard a loud sound in the rear of the vehicle while driving down the road at about 30 mph. sound hear again while turning into my driveway. later, while on the highway, the vehicle seemed to be swaying. took the vehicle to the dealer for an inspection, which revealed that the rear sway bar links were loose and required replacement. one rear shock was leaking and both rear shocks needed replacement. i don't understand why sway bar link defect is not covered by the manufacturer since this is clearly a product defect with potentially serious safety consequences.

2010 rav4 with only 28000 miles on it has had two recalls for rear suspension. the second one (g0v nhtsa 16v-596) has yet to be performed as the parts are on backorder. this is a serious recall in my opinion and toyota needs to address the issue with more concern. i am having issues where the ride quality has diminished since the first recall was performed. also, i have had new tires placed on the vehicle and am wanting the recall performed quickly in an effort to not accelerate tire wear from bad alignment. i also am concerned about the safety of this vehicle and limit my wife as to how far and fast she can drive it. it is her primary car.

Tl* the contact owns a 2010 toyota rav4. the contact received notification of nhtsa campaign number: 16v596000 (suspension); however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. glendale toyota of glendale, california was made aware of the recall and stated that the parts were unavailable. north hollywood toyota of north hollywood was made aware of the recall and stated that the parts were unavailable. in addition, the dealer refused to make a weekend appointment and stated that there were no parts available in southern california. the manufacturer was not made aware of the issue. the contact had not experienced a failure. parts distribution disconnect. updated 10/24/17*lj the consumer stated the vehicle was repaired. *js

2010 toyota rav 4. consumer writes in regards to vehicle wheel alignment issues. *smd the consumer stated on december 19, 2016 she had her bald tires replaced with new tires. a wheel alignment diagnostic was part of the service. the diagnostic showed the vehicle needed an alignment, especially in the rear. the consumer gave the approval for the wheel alignment. however, the technician returned and said it couldn't be performed because of a bar that was in the rear of the vehicle that had no screwed to adjust it, and there was a sticker saying do not remove. he stated he could do the front, but it would not be correct, because the rear needed to be aligned as well. the consumer went to the dealer, who installed the bar as part of a recall. the dealer stated the vehicle was out of alignment and corporate would have to be informed as to see what the next step would be. the dealer informed the consumer, the alignment was $89.00. however, it would cost $59.00 to check it. the consumer was in disagreement with the $59 charge just to check. *jb *js

There is a 3rd recall as of september 2016 for arm suspension arms to be replaced but 3 different dealerships do not have the parts to replace them. problem needs to be corrected.

I took my 2010 toyota rav4 to be aligned today. i was told that the left rear wheel was out of alignment but could not be adjusted. that is, even though the tire was out of alignment, the serviceman said he could not make the adjustment. he said there was a note about not being about to adjust the alignment. my tires have been wearing unevenly. apparently, i cannot have my car aligned. i would like the nhsta to look into solutions to the "un-alignable vehicle".

We took our toyota rav4 to principle toyota for the suspension recall on 10/16/2019. upon a tire inspection today (at a local tire store) it was indicated to us that principle toyota did not install the appropriate arms on the car. i am attaching a copy of the service record (which shows what appears to be the correct replacement parts) but that is not what was installed on our vehicle. i feel that this was done in retaliation because upon arriving for my pre-scheduled service appointment principal toyota staff said they did not have the parts or "special tool" to handle the recall. i am attaching an email i sent to principle toyota expressing my disgust on how the "recall" was being handled. along with the email is the parts "supposedly" put on my vehicle. i am attaching documentation supporting our story.

Tl* the contact owns a 2010 toyota rav4. the contact received notification of nhtsa campaign number: 16v596000 (suspension) however the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not notified of the issue. the contact had not experienced a failure. parts distribution disconnect. updated 04/19/17 *lj *tr

Both rear stabilizer bar connector links snapped off toward the bottom of each link right above the threaded portion indicating that is a weak area. this was not due to rusting, the links just snapped off in the same location. i worked for another dealership in the same dealer group as a service manager and the staff there told me that this is a product problem and they had replaced at least 55 pair of these links. i called toyota customer service to request a goodwill repair authorization and the first question they asked me was if i had the vehicle serviced at the dealership. i said no because as a former technician, i do all my own vehicle maintenance. they said they could not help because of that. this involves a known product problem that they would have taken care of thru what all manufacturers call "hidden warranty" if i had allowed the dealer to service the vehicle. this is discriminatory and should have been taken care of more importantly because it is a safety issue affecting the suspension and vehicle handling. i noticed the problem last fall when the vehicle starting making a clunking noise in the rear and handled sloppy in the rear suspension. you have had a number of other reports as well on this specific problem.

I received the recall notice in october. i called immediately for an appointment and was told that they did not have the parts. in january, they still didn't have the parts and so i called another dealer in the area - same thing, "parts are on back order." this is a significant recall - the 2nd one they have issued and it is 4 months now with no sign of being able to get it fixed. can't wait for my wheels to fall off!!

Tl* the contact owns a 2010 toyota rav4. the contact received notification of nhtsa campaign number: 16v596000 (suspension); however, the parts to do the repair were unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. miracle toyota dealer confirmed that the parts were not available for the recall remedy due to there being 1,000 parts on backorder. the manufacturer was not made aware of the issue. the contact had not experienced a failure. parts distribution disconnect. updated 08/22/17*lj *cn

Tl* the contact owns a 2010 toyota rav4. the contact received notification of nhtsa campaign number: 16v596000 (suspension); however, the parts to do the repair were unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the darcars toyota dealer confirmed that the parts were not available for the recall remedy due to the parts being on backorder. the manufacturer was made aware of the issue and was not able to confirm when the parts would be available. the vin was not provided. the contact had not experienced a failure. parts distribution disconnect. the consumer stated the vehicle was repaired. *js

When i took my toyota rav4 in for a tire alignment, i was told by the toyota service center that my rear tires could not be adjusted due to a recent recall which epoxied them in place. the service center also explained that my rear tires were out of alignment which was causing them to wear unevenly across the thread. i have contacted toyota directly about this issue, but they feel that the vehicle has been damaged ("perhaps by a pothole" - toyota rep) since the recall was performed and are unwilling to pursue my case. i had this recall performed less than a year ago, and the epoxy has already failed (and i have had no accidents in that time). i would like the nhsta to please look into this recall, as i cannot be the only owner who is facing enormous repair bills just to fix a mandatory recall.

Tl* the contact owns a 2010 toyota rav4. the contact received notification of nhtsa campaign number: 16v596000 (suspension); however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. parts distribution disconnect.

Takata recall, my rear swerved as i moved right to avoid a head on collision, my chest hit the steering wheel so hard that i broke 6 ribs including my sternum because the airbags didn't deploy until after the impact , i also saw another recall that was announced 2 or 3 days after my accident which resulted in a total loss which was the rear suspension needed to be replaced because it could cause an accident i reported this to nhtsa and was given a reference number10937800, please keep me updated this is horrible that these people knowingly put faulty parts on a vehicle, i am still afraid to drive i felt my car shaking and blamed it on the roads, the wind, anything because i didn't want to believe someone would sell a vehicle knowing it was not safe

Tl* the contact owns a 2010 toyota rav4. the contact stated that there was an abnormal noise emitting from the rear of the vehicle. the vehicle was not taken to the dealer. the manufacturer was made aware of the failure. the vehicle was not repaired. the failure mileage was 129,000.

Tl* the contact owns a 2010 toyota rav4. while driving approximately 25 mph and making a turn, there was a loud popping sound. the contact discovered that the rear axle detached from the vehicle without warning. the vehicle was towed to a dealer where it was not diagnosed or repaired. the manufacturer was made aware of the failure. the failure mileage was approximately 55,500.

2006-2011 toyota rav4 rear lower suspension arm recall g0v i went in to have this recall performed for a 3rd time and walked out paying a bill of $1,585.92. this was a result of the recall put into place by toyota. what the recall does not address is the issue performing a rear-end alignment on the vehicles affected by this recall. a rear-end alignment will now consist of replacing the previously adjustable rear suspension arms made non-adjustable due to the epoxy applied for this recall, aligning the rear end and re-applying epoxy with parts. the cost of a rear-end alignment to the vehicle owner will now include the cost for replacing the rear suspension arms and the recall epoxy kit. this is the 'band-aid fix" for the design or design implementation flaw in the rear-end control arm that toyota has put in place. this is not acceptable. when i purchased the toyota rav4, the cost of a rear-end alignment was a fraction of the current cost with this "band-aid fix" in place. i feel that toyota is not taking responsibility for this design flaw and unfortunately is passing the added expense to their customers. i will be trading in my rav4 as soon as i can. i will not be replacing it with another toyota product because of this experience. it is sad to think that this is the third try to repair this issue and this is the best that toyota can come up with, by making the customer pay more for the pleasure of owning a supposedly reliable and low maintenance cost vehicle. *tr

After a recall repair on the rear adjustment arms the adjustment of wheel alignment is prevented by epoxy resin applied to prevent rust. if the wheels are not properly aligned at time of repair or even if the alignment somehow changes there is no way to readjust the alignment.i experienced this and ruined my two rear tires not realizing the alignment couldn't be adjusted. now i am confronted with a $1000 reapir billto reinstall the recall repair ( which won't be adjustable for alignment) and two new tires at $235 a piece. if a person didn't notice the wear on their tires the result would be a blowout. this recall repair will cause more problems than it solves. nobody is going to own a car that cannot be aligned without great expense. in additon the safety factor of having an auto that cannot be aligned has many ramifications. the image uploaded shows the tire after 20,000 miles on a 60,000 mile tire.

Tl* the contact owns a 2010 toyota rav4. while driving approximately 35 mph, there was an abnormal sound coming from the rear of the vehicle. the vehicle was taken to a dealer where it was diagnosed that the inner and outer stabilizer bars were corroded and needed to be replaced. the vehicle was not repaired. the manufacturer was notified of the failure. the failure mileage was 40,000.....updated 11/02/15*bf updated 11/05/15. *jb

Tl* the contact owns a 2010 toyota rav4. the contact received notification of nhtsa campaign numbers: 16v596000 (suspension) and 15v577000 (visibility/wiper). the parts to do the repair were unavailable. the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not notified of the issue. the contact had not experienced a failure. parts distribution disconnect. *tr

Tl* the contact owns a 2010 toyota rav4. while driving 40 mph, the rear of the vehicle swerved into an adjacent lane without warning. two years ago, the vehicle was repaired according to a recall for the same failure. the vehicle was not diagnosed or repaired. the manufacturer was not made aware of the issue. the nhtsa campaign number of the previous repair was unknown. the failure mileage was unavailable.

After noticed and r&r on my tacoma, i did a undercarriage inspection to my wifes 2010 rav4,noticed front strut boots cracked and torn, bouncy,wet with oil at struts, checked rear shocks, wet with oil at seals bouncy, doesn't handle very firm as did when bought 2-3 years ago. florida, ,no road salts, no beach driving or off road driving,this isn't right,i will have to r&r front struts and rear shocks on rav4 next when i have the funds! asap! don't feel safe to drive on major roads or highways! new brakes and tuned up, lof, very well tacken cared of vehicles !

While driving vehicle began to shake or "wobble" . upon inspection was found to be tire which was uneven in wear. replaced tire and after a short time was found not to be the problem. upon inspection was found seals on rear differential leaking . closer inspection found rear suspension, tie rod loose. this we believe is due to rear suspension parts being faulty. parts are original. at this time we are being told that it is not covered under any vehicle warranty or recall. this is a major safety problem as it caused vehicle to loose complete control. at this same time vehicle rear differential also began to give off a "whine" sound. the tires have been worn unevenly due to rear suspension being loose causing this failure. our concerns are that we are being told there is no warranty or recall to correct or protect anyone owning and driving without knowledge of this problem. it should be known that tires worn uneven were on & from rear of vehicle. no front tires had been worn unevenly with this incident.

Tl* the contact owns a 2010 toyota rav4. while driving approximately 55 mph, the vehicle drove over an uneven pavement and suddenly began to sway from side to side. after reducing the speed, the driver was able to operate the vehicle normally. the contact stated that the vehicle was previously repaired under nhtsa campaign number: 13v383000 (suspension). the vehicle was taken to an independent mechanic who discovered that the rear passenger side tie rod bolt fractured. the vehicle was repaired. the manufacturer was not notified of the failure. the failure mileage was 79,550.

Replacement of both rear suspension arms had been performed on 05/30/2014 free off charge as per recall requirement. when the dealer checked the wheel alignment on 04/30/2015, they said that they need to replace the suspension arms at my expense at this time. are they responsible to replace them free off charge at this time? *tr

Tl* the contact owns a 2010 toyota rav4. the contact stated that while at a dealer for service on extreme wear for the tires, the technician stated that the vehicle needed to be aligned. however, the alignment could not be performed because the repair for nhtsa campaign number: 13v383000 (suspension) was previously performed. the technician then stated that for an alignment to be performed, the entire rear suspension of the vehicle would need to be replaced. the vehicle was not repaired. the manufacturer was notified of the failure and confirmed the technician's statement. the failure mileage was 62,000.

The toyota safety recall #csj was performed yesterday on my car. the recall replaced the rear lower control arms and then were locked in place with epoxy. i purchased a 2010 rav4 that was repairable. when i needed an alignment it would cost about 70. now when the car needs an alignment, the lower control arms may have to be replaced at major expense because there is no adjustment. toyota redesigned the lower control arms on the 2012 rav4 and those should have been used in the repair. this repair damages the value of the car because no one would ever buy a car that can't be aligned. if this have been explained to me before the repair, i would never have allowed the repair to have been made. toyota needs to recall the car again and replace the lower control arms with an adjustable arm as is designed in every car on the road. *tr

My rear car suspension was incased because it was recalled. over 55 mph was car would sway from side to side. i called toyota and was told my car was perfect. i took the car to two dealers who said at low speed the car performed well. the was a law suit in california that proved the car is defective after the recall. i missed the date because i did not research the web. i sold the car for less because i did not want a crash. i lost money on the car sale.

Vehicle hit curb and required front suspension component replacement, and a 4 wheel alignment. vehicle previously had recall #nhtsa13v383000 which it had both rear lower (adjustable) control arms replaced and the adjuster area sealed with an epoxy rendering them non adjustable after recall completion. toyota's service bulletin (t-sb-0042-14 dated june 30-2014) title "rear suspension toe adjustment out of specification after sr csj". it states in this bulletin (under paragraph b) "if the rear toe alignment is still out of specification on either side replace the rear suspension arm no.1 and complete the campaign csj again for any replaced rear suspension arm. american family insurance denied payment for the re-epoxy of arms so i called toyota customer assistance and explained the situation and the statement in their service bulletin, the case #is [xxx] phone 800-321-4331, the rep was [xxx] and he stated that technical information must be obtained through an authorized toyota dealer, i then contacted the service manager at our local toyota dealership (andy %ballweg midwest toyota 800 3rd street s. la crosse wisc. 54601 608-793-7000) [xxx] then contacted technical assistance and they refused to re-apply epoxy as stated in service bulletin. i then contacted customer assistance again and spoke with [xxx], she listened to my concerns and asked if she could review the situation with corporate and call me back, i agreed. [xxx] called and left a message stating that toyota was unable to assist in the application of epoxy but stated that toyota recommends the epoxy to be applied to the #1 arms after the alignment. i took the vehicle to ballweg and had the epoxy applied at my expense as i didn't want to return the vehicle without the safety recall provisions being met. i also filed a complaint with the ftc reference # [xxx]. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr

Tl* the contact owns a 2010 toyota rav4. the contact received notification of nhtsa campaign number: 13v383000 (suspension) however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure.

When driving at about 45-50 mph lost control as vehicle starting shaking up and had a near miss crash on i 5 n driving to la. decided to pull over and exit out and took an internal road driving at 30 mph and returned home. upon investigation found that last safety call repair for rear suspension repair was performed adding some epoxy to tighten up and did not fix the issue. looks like free of charge repair done by dealer is not working. i hope thorough investigation is performed as the fix seem to not work and still can cause crash. looks like the problem still persists: background the original problem involved a wobbling rear suspension arm that could, over time, rust out. that could lead to a suspension failure and, in a worst-case scenario, a crash. the maker has since discovered that the nuts it used to adjust the alignment of the rear wheels on the two vehicles during the august 2012 recall were not tightened properly. the maker has notified the nhtsa it will now have to recall the same 780,000 vehicles to inspect for damage. the nuts will now be properly tightened and toyota will take the additional step of sealing the rear lower suspension arms with an epoxy coating designed to prevent corrosion. *tr

Tl* the contact owns a 2010 toyota rav4. the contact received a notification for nhtsa campaign number: 13v383000 (suspension) that supersedes recall nhtsa campaign number: 12v373000 (suspension). however, the parts needed were unavailable. the dealer was uncertain when the parts would become available to service the vehicle under the recall. the manufacturer was not notified of the problem. the contact had not experienced a failure.

Tl* the contact owns a 2010 toyota rav 4. the contact received a notification for nhtsa campaign id number: 13v383000 (suspension), however, the parts needed were unavailable to perform the repairs. the manufacturer was notified of the issue. the contact had not experienced a failure.

Letter from congressman forbes on behalf of constituent regarding a recall by toyota on the toyota rav 4 (mail reply to chesterfield, va office - attn: joan fallon). *smd toyota received reports from dealers indicating that some consumers experienced symptoms of the recall issue after being inspected or repaired. upon investigation, it was discovered that some inspections were not adequate and portions of the repair procedure may not have been performed correctly. toyota developed a revised inspection and remedy procedure. the consumer stated he had issues with the tires, that required several wheel alignments.

I received an urgent safety recall notice from toyota in december 2013, (safety recall #coj), affecting the rear lower suspension arms (no. 1) on january 2, 2014 i had an appointment to replace tires, and made an appointment for the next available date to do the recall on june 6, 2014. on arrival for the appointment on june 6, greentree toyota in danbury, ct told me they did not have parts for the recall and would let me know when the parts came in (should be a few weeks according to the service tech) to do the recall repairs. since then i have not received any information as of today august 6 2014. i want to file this complaint because i believe that toyota has failed or is unable to remedy the defect within a reasonable time. *tr

Tl* the contact owns a 2010 toyota rav4. the contact received recall notices for nhtsa campaign numbers: 12v373000 (suspension) and 13v383000 (suspension); however, the parts needed for the repair were unavailable. the dealer placed the contact on a waiting list behind hundreds of other consumers. the dealer did not know when the parts would arrive. the manufacturer was notified. the contact had not experienced a failure.

Tl* the contact owns a 2010 toyota rav-4. the contact stated that nhtsa campaign number: 13v383000 (suspension) had exceeded a reasonable amount of time for repair. the dealer stated the part needed was not available for repair. the manufacturer was made aware of the delay. the vehicle was not repaired. the contact had not experienced the failure.