While driving my 2015 mazda cx-9 on a very busy interstate, the check engine light appeared on the driver panel. i was traveling with my very young children, ages 4 and 20 months. approximately 10 miles later, i started hearing a rattling sound under the hood. shortly thereafter, my car stalled out as i entered my subdivision. my husband had to push the car to our driveway. i called aaa that same day and had the car towed to the dealership that services the vehicle. i was told that the water pump needed to be replaced and was quoted a price to fix the issue. later, i was told that after further inspection by the dealership that the coolant mixed with fluids and the engine needed to be replaced. i was quoted over $7000 to complete this work. during the course of my research, i have learned that a lot of mazda customers who have this model vehicle experience this issue quite frequently. i called mazda customer care and was told that mazda is not electing to take responsibility for this issue. i was fortunate that i was able to arrive to my subdivision without injuring my children or self, but this is a safety issue that could result in the loss of lives if not corrected immediately.
Tl* the contact owns a 2015 mazda cx-9. while driving 68-70 mph, the vehicle stalled. in addition, smoke was detected from the engine and the check engine, battery, and oil warning indicators were illuminated. the vehicle was towed to an independent mechanic who stated that the water pump blew up and coolant entered the engine. the contact called heritage mazda bel air (1800 belair rd, suite c, fallston, md 21047, (410) 575-1351) and was informed that the repairs were not covered under the warranty. the vehicle was not diagnosed or repaired. the manufacturer was contacted and provided reference number: 1-2464193497. the failure mileage was 83,183.
We bought this vehicle in june of 2015 and about 2 or 3 moths after i noticed that the rear driver side rotor had a deep scratch on it. they fixed it by sanding the rotor insted of replacing the rotor. next time i brought was an oil leak on the front side of the motor about 4000miles. they said that the oil filter is loosed. so me and my wife went home having some pieceof mind that i brought the car to a dealership and they will do the right thing. but at 7000 miles i brought our vehicle for first oil change and told them theres a screeching sound on one of the pulleys in the motor. also the steering wheel is shaking driving at 55 mph or higher especially when you're lightly breaking at that speed. we left the car for a day at their service thinking that they wi address to those problem. but when we pick up the car none of my concerns. had been resolve. so we brought the car home because it was late at night and their service technicians are all gone for the day. but upon arriving at the house to check the oil level i notice a big scratch on the hood i was aggravated at that moment because they didn't do a thing to my concerns and now this is what you will see. by the way we have a black cx-9 and you can easily spot a scract if there is one. but that's not the most frustrating part of it. because when i went underneath the car to check the oil filter. i noticed that the filter was located in the middle of the motor and theres no way that if leaks happen on that spot that it will go all the way to the front side of the motor near the pulleys where my previous oil leaked complaint was. i think they were trying to hide to avoid warranty repair on it. so i called the dealership service and my wife brought it over there. when they got cornered about the problem i guess they don't have a choice but to work on it. it was a bad power steering pump and they will replace it