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Problems with 2004 Jeep Liberty STRUCTURE

On average, the 2004 Jeep Liberty starts to “feel” problems with the STRUCTURE and its various aspects after 82 630 miles.

Components Affected by STRUCTURE Issues

We have classified the 74 complaints from 2004 Jeep Liberty about STRUCTURE into the following categories.

BODY 48

Recently reported STRUCTURE problems on 2004 Jeep Liberty

Takata recall lower control arm broke ball joint. enhanced corrosion, 150k miles car was in reverse at a gas station and the car shifted downwards no warning.

I drove for about an hour on a steep mountain road. sometimes using the overdrive to go up steep grades. the cruise control would not work. i made it to town and was on the main road stopped in traffic. suddenly, the rpms raced and the jeep accelerated on its own. i had my foot on the brake, but had to put it in park to stop it, but not before it hit then truck in front of me. i was shaken up and checked the floor mat to make sure it was not touching the gas pedal. it was not.

Tl* the contact owns a 2004 jeep liberty. the contact took the vehicle to chapman dodge chrysler jeep ram (3800 n 89th st, scottsdale, az 85251, (480) 424-3559) to be repaired per nhtsa campaign numbers: 13v252000 (fuel system, gasoline, structure) and 18v278000 (suspension). after the vehicle was inspected by the dealer, the contact was promised a call back. the contact stated that his calls had not been returned in over three weeks. the manufacturer was not contacted. the failure mileage was unknown.

Tl* the contact owns a 2004 jeep liberty. the contact received notification of nhtsa campaign numbers: 13v252000 (fuel system, gasoline, structure) and 18v278000 (suspension). the contact called south pointe chrysler jeep dodge ram at 918-584-1481 (located at 9240 s memorial dr, tulsa, ok 74133) and was informed that the parts were not available. the manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. the contact had not experienced a failure. parts distribution disconnect for both recalls. *tt consumer stated the safety recall on the rear lower control arms could be defective due to excessive corrosion eventually resulting in cracking. *jb

Was going down a hill. didn't notice a stop sign. tried to stop but couldn't in time. took the corner and hit a tree with my passenger front corner and the jeep flipped on its side. smashed my face on the steering wheel shattering my jaw due to airbags not going off and seatbelts not locking. needed immediate surgery. they had to smash the front window to get me out of the vehicle.

Takata recall pulls hard to right and left steering is loose hard to keep on road bad ball joints and steering rack all having to do with steering.

Two concerns - the first being safety related. there is metal grinding noise when braking. all speeds - slow or fast, and in all "drives", two wheel or four wheel drive. no mechanics i have visited have been able to diagnose it. there are hundreds of other jeep liberty owners experiencing the same problem. i have spoken in person with several and read hundreds of complaints online of the same thing. secondly, three of my windows have now failed to operate. also a widespread jeep liberty issue with a piece in the lifting mechanism. the motors are operating just fine, but there is a piece inside the door that breaks and the windows fail to open or close thereafter. sometimes, a lifting mechanism spring-looking piece grinds upwards into the cabin of the vehicle when the "broken" window mechanisms are accidentally activated. also concerned these spring mechanisms could snap in the cabin and cause extreme harm.

Fuel tank straps rotted & broke off

Tl* the contact owns a 2004 jeep liberty. while driving 15 mph, the contact noticed an abnormal noise underneath the vehicle. upon inspection, the contact noticed that the lower control rail on the front passenger side fractured. the contact also noticed corrosion underneath the vehicle. the vehicle was not diagnosed or repaired. the manufacturer was not notified of the failure. the failure mileage was 129,000.

While driving, the sunroof motor assembly suffered a catastrophic failure while closing. the plastic rail assembly made a loud cracking sound and the glass wedged firmly against the roof, half open. this occured shortly after my replacing all 4 door window regulators (for the second time) due to what can only be described as negligence in the engineering design of the plastic carrier assembly that cannot support the load of the window as it is intended to. the failure to properly design these components has led to the windows falling into the door unexpectedly while driving, each time causing an unnerving distraction to me as a driver, and unnecessarily endangered myself and the general public in the vicinity when these events occurred. it appears there are countless instances of this issue being described on line, and a recall needs to occur.

Tl* the contact owns a 2004 jeep liberty. the contact stated that the recall notice for nhtsa campaign number: 13v252000 (fuel system, gasoline, structure) was received in may 2015. after contacting the dealer and the manufacturer on multiple occasions, the contact was informed that the parts needed to repair the vehicle were still not available and no estimated time for receiving the parts could be given. the contact had not experienced a failure.

Tl* the contact owns a 2004 jeep liberty. the contact received notification of nhtsa campaign number: 13v252000 (fuel system, gasoline, structure); however, the part needed to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact had not experienced a failure.... updated 06-02-15 *bf the consumer stated the vehicle was repaired. updated 7/2/2015*js

Tl* the contact owns a 2004 jeep liberty. the contact received notification of nhtsa campaign number: 13v252000 (fuel system, gasoline, structure); however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact had not experienced a failure.

2004 jeep liberty. consumer writes in regards to lack of parts for trailer hitch recall. (fuel leakage). *smd the consumer referenced recall # 13v252000. *jb

Tl* the contact owns a 2004 jeep liberty. the contact stated that while installing an oem towing hitch, as directed under nhtsa campaign number: 13v252000 (fuel system, gasoline, structure), an unknown component connected to the towing assembly became fractured and prevented the recall repair from being able to be performed successfully. the manufacturer and the engineering department were contacted and advised that it was possible to repair the vehicle. the approximate failure mileage was 107,801.

recently i heard on the news that only 3% of recalls have been repaired. fyi. on 10/22/ 14 i called sea view jeep in ocean, nj for recall repair. i was told since i didn't buy my jeep from them i would be put on a list as they were doing repairs their customers first. thinking, i called chrysler corp.on 10/23/14 and spoke with [xxx] who made a 3 way call to sea view and confirmed my conversation that i would have to be put on a list. [xxx], from chrysler corp, set up an appoint with another dealer who accommodated me very well. still being on sea view list since 10/22/14, i still have not been called. i being a senior citizen living on social security and a very small pension, bring this incident to your attention in the event there is a whistle blower reward due me or at least a reward from chrysler corporation. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr...updated 05/14/15 *bf updated 10/22/15.*jb updated 9/7/2017*cn

All problems happened on city streets no more than 15/20 miles per hour, i cannot imagine what would've happened on the freeway. 1) since october (do not recall date) the fishtailing has happened 2 times like it was on ice. 2) once slid to the left almost 1/2 circle; 3) spinning and not advancing/going forward has happened many times even before the first fishtailing incident (for a few years now) and it happens going up a hill or when trying to go forward after stopping on stop/light, the tires spins. *tr

Tl* the contact owns a 2004 jeep liberty. the contact received a notification for nhtsa campaign number: 13v252000 (fuel system, gasoline, structure). however, the part needed to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure.

Tl* the contact owns a 2004 jeep liberty. the contact received a recall notification for nhtsa campaign number: 13v252000 (fuel system, gasoline, structure); however, the part needed to repair the vehicle was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not aware of the issue. the contact had not experienced a failure.

The swing gate fails to open, the window will pop up but the gate will not release at all. the swing gate only allows for a keyless entry. would this fall under recall no.d09? i have read that many other jeep liberty owners online experiencing the same issue, when i tried to researching for a fix. periodically prior to this gate would pop up on dash display.there is concern that motor controlling this may malfunction and come open on it's own. *tr

Tl* the contact owns a 2004 jeep liberty. the contact received a notification for nhtsa campaign number: 13v252000 (fuel system, gasoline and structure). however, the parts needed were not available. the dealer did not provide a specific date when the parts would become available. the manufacturer was contacted and could not provide an estimated date for when the vehicle would receive the recall repairs. the contact was not experiencing a failure.

2004 jeep liberty. consumer writes in regards to vehicle recall due to possible gas tank leakage and potential fire in a low level collision. *tgw the consumer stated after the vehicle was inspected, it was determined chrysler would not complete the recall repair, due to what the industry called level 5 corrosion. the dealer gave the consumer a $3,146.35 estimate to repair the vehicle, before they would perform the recall. *jb

2004 jeep liberty. consumer writes in regards to nhtsa recall and lack of parts. 13v252000.* ld the consumer stated it has been more than six months, since the recall was announced. *jb

Tl* the contact owns a 2004 jeep liberty. the contact received notification of nhtsa campaign number: 13v252000 (fuel system, gasoline, structure). however, the part needed to perform the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not notified of the failure. the contact had not experienced a failure.

Tl* the contact owns a 2004 jeep liberty. the contact received a notification for recall nhtsa campaign number: 13v252000 (fuel system, gasoline, structure). however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not aware of the issue. the contact had not experienced a failure.

Tl* the contact owns a 2004 jeep liberty. the contact received a recall notification for nhtsa campaign number: 13v252000 (fuel system, gasoline, structure) and stated that the part was not available. the contact spoke to three separate dealers who provided an unreasonable timeframe for when the part would become available. the manufacturer was notified. the contact had not experienced a failure.

Tl* the contact owns a 2004 jeep liberty. the contact received a recall notification for nhtsa campaign number: 13v252000 (fuel system, gasoline, structure); however, the part needed to repair the vehicle was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact had not experienced a failure.

Tl* the contact owns a 2004 jeep liberty. the contact received notification of nhtsa campaign number: 13v252000 (fuel system, gasoline , structure). however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not notified of the issue. the contact had not experienced a failure.

2004 jeep liberty. consumer writes in regards to still waiting for dealership to call about recall. *smd

Tl* the contact owns a 2004 jeep liberty. the contact received a notice for nhtsa campaign number :13v252000(fuel system, gasoline , structure) and stated that the parts needed were unavailable. the dealer was uncertain when the parts were available. the manufacturer was not notified of the problem. the contact had not experienced a failure.

It has been many months since i received a recall which was supposed to be remedied by installing a hitch. (gas tank is at risk of rupture) my dealer [xxx] in summit, nj claims that chrysler has not sent the part. i have inquired several times and i get the same story. i realize it is an old car however i am getting the impression that the longer chrysler keeps stalling making repairs the less of these cars there will be to repair! since this is so dangerous i think they ought to be encouraged more strongly to do the right thing. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr

Tl* the contact owns a 2004 jeep liberty. the contact stated that while driving at approximately 5 mph, the front passenger's side bumper detached. the vehicle was towed to the contact's home. the vehicle was not repaired. the manufacturer was notified of the failure. the approximate failure mileage was 199,701.

Tl* the contact owns a 2004 jeep liberty. the contact received notification of nhtsa campaign number: 13v252000 (fuel system, gasoline, structure), however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure.

We received a recall for our 2004 jeep liberty. it is a safely issue where these vehicles often ignite when rear-ended. we have been contacting the dealership since last august and they claim not to have the parts. we have notes on the number of times called and their various vague responses. i don't know if it is jeeps shortcomings or the dealership, but they are each blaming one another. meanwhile we are driving an unsafe vehicle. is there anything else we can do? this seems to be quite a long response time. *tr

Tl* the contact owns a 2004 jeep liberty. the contact received notification of nhtsa campaign number: 13v252000 (fuel system, gasoline, structure); however, the part to do the repair was unavailable. the contact was concerned about the length of time it was taking for the recall repair. the contact wanted the recall repair completed as soon as possible. the contact had not experienced a failure.

2004 jeep liberty. consumer writes in regards to the fuel tank leakage recall notice issues. *smd the consumer stated he waited for weeks, only to be told by the dealer, the parts were not available. fearing for her safety, she took care of the problem by having a trailer hitch installed which would protect the gas tank. the consumer is seeking reimbursement. recall # 13v252000.

Tl* the contact owns a 2004 jeep liberty. the contact received notification of nhtsa campaign number: 13v252000 (fuel system, gasoline, structure); however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure.

Tl* the contact owns a 2004 jeep liberty sport. the contact received notification of nhtsa campaign number 13v252000 (fuel system, gasoline , structure). the contact stated that the part needed to remedy the vehicle was unavailable. the manufacturer was made aware of the issue. the contact had not experienced a failure. updated 10/27/14. *jb

2004 jeep liberty. consumer writes in regards to the rear structure reinforcement recall notice issues. *smd the consumer was informed the parts were not available. the consumer referenced recall # 13v252000. *jb

Tl* the contact owns a 2004 jeep liberty. the contact received a recall notification for nhtsa campaign number: 13v252000 (fuel system, gasoline, structure); however, the part needed to repair the vehicle was unavailable. the manufacturer was notified. the contact had not experienced a failure. updated 10/24/14*cn the consumer stated the service rep recommended a non-functional trailer hitch would be attached to the vehicle. updated 4/17/15 *js

Tl* the contact owns a 2004 jeep liberty. the contact received a recall notice for nhtsa campaign number: 13v252000 (fuel system, gasoline, structure); however, the part needed to repair the vehicle was unavailable. the manufacturer was notified. the contact had not experienced a failure.

During a routine oil change it was noted that the suspension and oil pan were excessively rusted. *tr

2004 jeep liberty involved in recall n46/nhtsa 13v-252 ( fuel system, structure). received written notification from chrysler that vehicle would be repaired by dealer when parts were available. this was months ago and monthly calls to dealer and still no part available. this has surpassed the reasonable amount of time for repair. *tr

2004 jeep liberty. consumer writes in regards to the rear structure reinforcement recall notice. *smd the consumer received the recall notice, four months ago. however, he was informed the part was not available. *jb

Tl* the contact owns a 2004 jeep liberty. the contact attempted to have the vehicle repaired under nhtsa campaign number: 13v252000 (fuel system, gasoline , structure) but was informed that the parts were not available. the contact stated that since the failure was reported in june of 2013, there should be a remedy available before may of 2014. the contact stated that the manufacturer had exceeded a reasonable time for repair. there are no failures at this time. updated 8/11/14*cn updated 08/19/14

Tl* the contact owns a 2004 jeep liberty. the contact stated that he attempted to have his vehicle repaired under nhtsa campaign number: 13v252000 (fuel system, gasoline , structure) but was informed that the parts were not available. the contact felt that since the failure was reported in june of 2013, there should have been a remedy available before may of 2014. the contact stated that the manufacturer had exceeded a reasonable time for repair. the contact had not experienced a failure. updated 07/28/14 ma the consumer was informed the pars were not available. updated 07/29/14

Tl* the contact owns a 2004 jeep liberty. the contact received a notification of nhtsa campaign number 13v252000 (fuel system, gasoline , structure) and was informed by the manufacturer that the parts were not available. the contact had not experienced a failure. the vin was unavailable.

Tl* the contact owns a 2004 jeep liberty. the contact stated that he attempted to have his vehicle repaired under nhtsa campaign number: 13v252000 (fuel system, gasoline , structure ) but was informed that the parts were not available. the contact felt that since the failure was reported in june of 2013, there should have been a remedy available before april of 2014. the contact stated that the manufacturer had exceeded a reasonable time for repair. the contact had not experienced a failure.

Tl* the contact owns a 2004 jeep liberty. the contact received notification of nhtsa campaign number: 13v252000 (fuel system, gasoline, structure); however, the part needed for the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure.

Tl* the contact owns a 2004 jeep liberty. the contact stated that he attempted to have the vehicle repaired under nhtsa campaign id number: 13v252000 (fuel system, gasoline , structure) but was informed that the parts were not available. the contact felt that since the failure was reported in june of 2013, there should have been a remedy available before march of 2014. the contact stated that the manufacturer had exceeded a reasonable time for repair. the contact had not experienced a failure.

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