Problems with 2014 Jeep Grand Cherokee ELECTRICAL SYSTEM

This has been an ongoing issue since i purchased this vehicle new. jeep/chrysler has been unable to fix the problem along with many other major electrical system failures and glitches. the steering wheel controls will become in operable and the steering wheel heater will continue to heat up until it is so hot i am unable to hold the steering wheel. the only solution is to shut the vehicle down lock up and let it sit for a couple hours. last evening when this issue occurred i decided to drive home, and grab my laser thermometer. upon turning on the steering wheel heater it quickly heated up to 125 degrees. then 142 degrees, then 150... the maximum temperature reading was 169 degrees at which point i shut the vehicle down. the american burn associations states that 3rd degree burns will occur to human skin with 5 seconds of exposure at 140 degrees, 2 seconds at 148 degrees and 1 second at 158 degrees. i have had the vehicle serviced multiple times for this issue with no repairs being conducted because they were unable to reproduce the issue nor find an error code. jeeps typical "fix" for any electrical issue is to "flash" the uconnect system which to date has not resolved a single issue. i have requested on two different occasions that jeep replace the vehicle due to chronic major electrical system failures. jeep consistently states that there is nothing wrong with my vehicle. to date they have replaced nearly every module and the entire uconnect system (which controls every aspect of the vehicle including every safety system) with no success. at this point, i have experienced so many different electrical issues with the airbags and other major safety systems that i have no idea if they will actually work as intended. i will add that i have not experienced a single mechanical issue with this vehicle. *tr

Tl* the contact owns a 2014 jeep grand cherokee. the contact received a notification of nhtsa campaign number: 14v643000 (electrical system); however, the repair part was not available. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair.

The audio went out. *js

Tl* the contact owns a 2014 jeep grand cherokee. while driving at approximately 50 mph, the vehicle jerked and independently slowed down after an unknown warning indicator illuminated. the contact stated that the accelerator pedal failed to respond. the contact had to hit the gear shift. the engine revved and went into sports mode. the contact continued to hit the gear shift until the vehicle shifted back into gear. the failure recurred on several occasions while driving at various speeds. upon purchasing the vehicle, they were told that if the vehicle independently shifted into sports mode, they should push the gear shift back to change the mode. the vehicle was taken to the dealer but the failure was unable to be determined. the vehicle was not repaired. the manufacturer was not made aware of the failure. the approximate failure mileage was 7,000.

Tl* the contact owns a 2014 jeep grand cherokee. while driving 50 mph, the vehicle stalled without warning. the contact received notification of nhtsa campaign number: 14v634000 (electrical system); however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the failure. the failure mileage was 1,000. updated 3/12/15*cn updated 03/26/15*jb

Tl* the contact owns a 2014 jeep grand cherokee. the contact received notification of nhtsa campaign number: 14v634000 (electrical system); however, the part needed to perform the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was notified of the issue. the contact had not experienced a failure.

Tl* the contact owns a 2014 jeep grand cherokee. the contact stated that while driving at approximately 55 mph, the instrument panel lights failed and the vehicle stalled. the vehicle was restarted after several attempts. the vehicle was not diagnosed or repaired. the manufacturer was not notified of the failure. the approximate failure mileage was 17,000.

Tl* the contact owns a 2014 jeep grand cherokee. the contact received notification of nhtsa campaign number: 14v634000 (electrical system) and stated that the part was not available for several months. the dealer did not give a specific date when the parts would become available. the manufacturer was notified of the issue. the vin was not available. the contact had not experienced a failure.

Tl* the contact owns a 2014 jeep grand cherokee. the contact received notification of nhtsa campaign number: 14v391000 (electrical system); however, the part was unavailable to perform the recall repair. the manufacturer was not notified of the issue. the contact had not experienced a failure.

Tl* the contact owns a 2014 jeep grand cherokee. the contact received a notification for nhtsa campaign numbers: 14v643000 (air bags, seat belts) and 14v391000 (electrical system). the contact stated that the parts were unavailable. the dealer stated that only a limited amount of parts were available and placed the contact on a waiting list. the manufacturer was notified. the contact had not experienced a failure.

Lights keep flashing intermittently and blind spot monitoring system works intermittently. these are safety hazards. *tr

Tl* the contact owns a 2014 jeep cherokee. the contact received a notification for recall nhtsa campaign id number: 14v643000 (air bags, seat belts), nhtsa campaign id number: 14634000 (electrical system), nhtsa campaign id number: 14v391000 (electrical system), and nhtsa campaign id number: 14v154000 (service brakes, service brakes, hydraulic). however, the part needed was unavailable to repair the vehicle. the dealer was unable to inform when the part would become available. the manufacturer was not notified of the issue. the contact had not experienced a failure. mailed out 01/13/15*lj updated 02/02/15*lj updated 02/19/15*jb

Tl* the contact owns a 2014 jeep grand cherokee. the contact received a notification for recall nhtsa campaign number: 14v634000 (electrical system). however, the part needed to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. updated 1/28/15*cn updated 9/8/2017*cn

Tl* the contact owns a 2014 jeep grand cherokee. the contact received a notification of nhtsa campaign numbers: 14v634000 (electrical system) and 14v643000 (electrical system). the contact stated that the parts were unavailable for the recall repairs. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was notified of the issue. the contact had not experienced a failure. updated 02/24/15*lj updated 6/10/2015 *js

When shifting into drive or reverse or park it is difficult to know you are in the right gear. on multiple occasions i shift from drive into park and the car did not go into park. when i stepped out the car was rolling down hill and almost ran over my foot. this electronic gear shifter is terrible it is difficult to go into and out of gears safely. this is just a poor design and unsafe. *tr

Tl* the contact owns a 2014 jeep grand cherokee. the contact received a notification for nhtsa campaign number: 14v634000 (electrical system) and stated that the parts needed were not available. the dealer was unable to provide a specific date for when the parts would become available. the manufacturer was contacted and provided an unreasonable estimated date for when the vehicle would receive the recall repairs. the contact had not experienced a failure.

Tl* the contact owns a 2014 jeep grand cherokee. the contact received notification of nhtsa campaign numbers: 14v154000 (service brakes , service brakes, hydraulic) and 14v391000 (electrical system) however, the parts to do the recall repairs were unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact had not experienced a failure.

Tl* the contact owns a 2014 jeep grand cherokee. the contact received notification of nhtsa campaign numbers: 14v154000 (service brakes , service brakes, hydraulic) and 14v391000 (electrical system) however, the part needed to complete the repairs was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs to be performed. the manufacturer was made aware of the delay. the contact had not experienced failure.

2014 jeep grand cherokee. consumer writes in regards to recall concerning sun visor wiring. *tgw the consumer was unhappy with the amount of time, it will take to perform the recall. *jb

Tl* the contact owns a 2014 jeep grand cherokee. while driving at various speeds, the instrument panel failed to illuminate. the contact stated that the ignition was turned to the off position and back on and the instrument panel operated normally. the failure recurred numerous times. the vehicle was taken to a dealer where it was diagnosed that the vehicle needed a system update. the vehicle was repaired, but the failure recurred. the manufacturer was not made aware of the failure. additionally, the contact received notification of nhtsa campaign number: 14v643000 (air bags); however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the failure. the failure mileage was approximately 7. parts distribution disconnect.

Tl* the contact owns a 2014 grand cherokee. the contact received a notification for nhtsa campaign id number: 14v154000 (service brakes, service brakes, hydraulic) and nhtsa campaign id number: 14v391000 (electrical system). however, the part needed was unavailable to repair the vehicle. the dealer was unable to inform when the part would become available. the manufacturer was not notified of the issue. the contact had not experienced a failure.

Tl* the contact owns a 2014 jeep grand cherokee. the contact received a recall notification for nhtsa campaign number: 14v634000 (electrical system) and stated that the part needed was unavailable to perform the recall repair. the manufacturer was not notified of the issue. the contact had not experienced a failure.

Tl* the contact owns a 2014 jeep grand cherokee. the contact received a notification for nhtsa campaign id number: 14v154000 (service brakes, service brakes, hydraulic) and 14v391000 (electrical system). the contact stated that the parts needed was unavailable to repair the vehicle. the dealer was unable to inform when the part would become available. the manufacturer was not notified of the delay. the contact had not experienced a failure.

Tl* the contact owns a 2014 jeep grand cherokee. the contact received notification of nhtsa campaign numbers: 14v391000 (electrical system), 14v634000 (electrical system), and 14v643000 (air bags, seat belts); however, the parts were not available for an extended period of time. the dealer did not give a specific date when the parts would become available. the manufacturer was notified of the issue. the contact had not experienced a failure.

Tl*the contact owns a 2014 jeep grand cherokee. the contact received a notification of nhtsa campaign number: 14v634000 (electrical system). the contact stated that the part needed to remedy the vehicle was unavailable. the manufacturer was not made ware of the issue. the contact had not experienced a failure.

Tl* the contact owns a 2014 jeep grand cherokee. the contact received notification of nhtsa campaign number: 14v634000 (electrical system) however, the part to do the repair was unavailable. the contact stated that the manufacturer had exceeded a reasonable amount of time for the 5 recall repairs. the manufacturer was made aware of the issue. the contact had not experienced a failure. updated 04/10/15*lj updated 11/5/2015*js

Tl* the contact owns a 2014 jeep grand cherokee. the contact received a notification for nhtsa campaign number: 14v391000 (electrical system) and stated that the part needed was unavailable to perform the repair. the manufacturer was not notified of the issue. the contact had not experienced a failure.

I have been trying to get the p60 jeep grand cherokee recall (alternator diode) repaired since early november 2014. two different jeep dealerships have both said there are no parts available to make the repairs and no estimate for when parts may become available. there is no waiting list. the dealerships advised to just try calling back every couple of months. the fca customer assistance helpline provided the same information and advice. the recall notifies the driver that "the driver will have limited or no detection of the alternator failing, which can result in vehicle shutdown while driving and/or an underhood electrical fire." the fca helpline advised to not drive the vehicle if possible. how can you not drive your vehicle for over seven months? the dealerships advise it could be several additional months until parts are available. how is this an acceptable response to a clearly dangerous situation? *tr

Tl* the contact owns a 2014 jeep grand cherokee. the contact received notification of nhtsa campaign numbers: 14v634000 (air bags, seat belts) and 14v634000 (electrical system); however, the parts were unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. the manufacturer was notified of the issue. the contact had not experienced a failure. updated 3/31/15*cn updated 06/24/2015 *js

I received a recall notice # p60/nhtsa 14v-634 regarding the alternator diode, which states that a failure could result in vehicle shutdown/and or underhood electrical fire, calls to car dealer & chrysler group recall assistance center today, both state, parts not yet available, no information as to when parts will be available, but keep driving & paying for the car this is not an acceptable response, chrysler needs to fix the problem or repurchase the vehicle. *tr

Tl* the contact owns a 2014 jeep grand cherokee. the contact stated that the engine stalled numerous times while driving various speeds. the gear system also emitted a noise and jerked while shifting gears. as a result, the contact struck an object while driving. there were no injuries. in addition, the heating system failed. the air conditioner and heater made a loud noise when activated. the vehicle was taken to the dealer several times for the failures. the dealer upgraded the software system several times, but the failure was not corrected. the vehicle was repaired per nhtsa campaign number: 16v529000 (power train), but the failure was not corrected. the manufacturer was not notified. the approximate failure mileage was 1,000.

I took my car in by appointment today at 7:30am today (10/27) to helfman river oaks chrysler, dodge, jeep, 4807 kirby drive, houston,tx. i took it in for recall p36, sun visor wiring. the recall letter says the repair can be done in 1.6 hours. however the service advisor tells me at 7:30am that the car will not be ready for 2 days. i ask to make an appointment for a later day, when the recall can be done within 1 day. he tells me the recall will require 2 days no matter when i bring it in , and i can't make an appointment to have the recall done in one day. this practice will simply encourage people to not do the recall service. this is a dangerous practice. what good is a recall letter, if the dealer will always require 2 days to do the recall service- even though the recall letter states it should take 1.6 hours, and the owner is willing to make an appointment in the future for the recall service. this is effectively discouraging owners from doing the safety recall. *tr

Tl* the contact owns a 2014 jeep grand cherokee. the contact received notification of nhtsa campaign number: 14v634000 (electrical system) and stated that the parts needed for the recall repair were not available. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure.

I received a sun visor warning recall in the mail on my 2014 jeep grand cherokee in september (recall p36 / nhtsa 14v-391). the recall advised that i should contact the dealer after september 15 2014. i called fullerton jeep in nj on friday october 3. i was told that they would order the part and call me within three weeks when it arrived. i called to follow-up 3 weeks later on friday oct 24. i was told the part was not in and they could not advise on when it would arrive. i was told they would call me when it arrived. it is now thurs nov 13 and i have not heard from the dealer. it is incredibly concerning to receive a notification in the mail in september and 9 weeks later be unable to have it repaired. this seems unacceptable. *tr

Attempted to have jeep/chrysler recall p14 (brake booster) and p36 (sunvisor wiring) completed. fair oaks chantilly jeep chrysler inspected the vehicle but stated there was a nation-wide shortage of parts and the brake recall could not be completed for 2-3 months. after talking to the chrysler customer assistance hotline, i was advised chrysler does not have sufficient parts in stock to handle all of the brake booster recalls. when asked for additional details i was told the reason behind the parts shortage was "confidential." i was further advised to "drive slow" and "avoid using the car as much as possible." they confirmed the wait time for replacement parts to "address this important safety issues" was 2-3 months. *tr

Tl* the contact owns a 2014 jeep grand cherokee. the contact received recall notifications for nhtsa campaign numbers: 14v634000 (electrical system) and 14v643000 (air bags, seat belts). the contact stated that the parts needed were not available to perform the recall repairs. the manufacturer was not notified of the issue. the contact had not experienced a failure.

Tl* the contact owns a 2014 jeep grand cherokee. the contact received notification of nhtsa campaign numbers: 14v154000 (service brakes, service brakes, hydraulic), 14v634000 (electrical system), 14v643000 (electrical system), and 14v391000 (electrical system); however, the parts needed to perform each repair were unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not notified of the issue. the contact had not experienced a failure.

There is a safety recall for a possible failing generator for my vehicle but i have not been included in the recall and am worried about my vehicle suddenly stalling and causing an accident. i have a 204 with a 3.6 8 speed engine that was manufactured during the time period indicated the recall is # 14v634000.

In may i received the recall notice for the brake booster (p14 nhtsa 14v-154) and have called my local dealer several times since then to schedule the replacement. however, the dealer says they do not have the part and are expecting the part to arrive any day. in september, i received the sun visor wiring recall notice (p36 nhtsa 14v-391) and have called the local jeep dealer regarding scheduling this replacement also. the dealer reports that they do not have the parts for this either and do not know when the parts will be available. this is an unreasonable amount of time to wait for the dealer to resolve the defects, and i feel my safety is at risk. *tr

I have received a safety recall notice regarding the sun visor wiring, #p36 nhtsa 14v-391. i contacted my dealer where i purchased the vehicle. as per the safety recall instructions listed beside "what you must do to ensure your safety", i called the dealer to schedule a service appointment and asked the dealer to hold or order the parts for my vehicle before my appointment. the dealer did not schedule an appointment and said that they didn't have the parts. i was informed that i would be put on a list and would be called when i'm next. i was told that chrysler is only sending the dealer two replacement parts per week as it is a restricted part. i explained what the recall notice said they were to do and he said this is how chrysler is doing this. i'm upset that i receive a safety recall about a possible electrical fire and chrysler feels it isn't important enough to quickly repair it. i feel they should order the part and schedule my appointment just as stated in the recall notice. i would appreciate your investigating this and letting me know the outcome. thank you so much for your assistance. *tr

Sun visor wiring p36/ nhtsa 14v-391 dealer has fail to provide new part and fix the problem. they claim that the part is out of stock. dealer: alberic auto, san juan pr *tr

Tl* the contact owns a 2014 jeep grand cherokee. the contact received notification of nhtsa campaign number: 14v391000 (electrical system); however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure.

Tl* the contact owns a 2014 jeep grand cherokee. the contact's vehicle was included in nhtsa campaign numbers: 14v154000 (service brakes, service brakes, hydraulic) and 14v391000 (electrical system: wiring). the contact notified the dealer once in person and three times over the phone and was informed that the parts were not available. the dealer further stated that they were waiting on the manufacturer to supply them with parts to repair the vehicles. the vehicle was not repaired and the manufacturer was notified. the contact had not experienced a failure.

Tl* the contact owns a 2014 jeep grand cherokee. the contact stated that the vehicle was not downshifting from 3rd to 2nd or to 1st gear. if the vehicle were shifted manually or from a complete stop, the vehicle would shift intermittently. the vehicle was taken to the dealer where the mechanic informed that the failure was commonly experienced. the vehicle was not repaired. the manufacturer was notified of the failure. the approximate failure mileage was 4,000. the vin was not available.

Received 2nd notice of recall for sun visor wiring -p36/nhtsa 14v-391 contacted the jeep dealership 3 times and each time they stated i'm on "the list" to be called when the parts come in. according to my last conversation with them, they stated "there is no list"! why am i getting two different stories and why am i wasting my time? dealership does not know how to treat their customers or are not correctly informed as to the guidelines of how to process recalls. i'm beginning to rethink my next purchase! *tr

Tl* the contact owns a 2014 jeep grand cherokee. the contact received notification of nhtsa campaign number: 14v391000 (electrical system); however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure.

I have a 2014 jeep grand cherokee srt. i was at a stop light in the turn left lane. once the light changed green i pressed accelerator and while turning all power cut out on the vehicle. while in traffic i coasted to the side of the road. the vehicle restarted after i can to a full stop power appeared to come back on and i pushed the start button with foot on brake. second event happened 9/10/14 again i was in the left hand turn lane (different street) and when light changed i pressed accelerator and while starting the turn all power instantly went out rendering the vehicle totally disabled in traffic. once i got it into a safe spot i called and tried to have it jump started. this did not work at all. total power failure no response and had to be towed to dealer. very dangerous situations. *tr

Tl* the contact owns a 2014 jeep grand cherokee. the contact received a recall notification for nhtsa campaign number: 14v391000 (electrical system); however, the part needed to repair the vehicle was unavailable. the manufacturer was not notified. the contact had not experienced a failure.

Tl* the contact owns a 2014 jeep grand cherokee. the contact received a recall notice for nhtsa campaign numbers: 14v154000 (service brakes, service brakes, hydraulic) and 14v391000 (electrical system); however, the parts needed for the repair were unavailable. the dealer was uncertain as to when the parts would become available. the manufacturer was not notified. the contact had not experienced a failure.

Tl*the contact owns a 2014 jeep grand cherokee. the contact received notification of nhtsa campaign id number: 14v643000 (air bags, seat belts), 14v634000 (electrical system). the dealer was unable to determine when the part would become available to schedule the recall repairs. the contact called the dealer for weeks and was not able to schedule an appointment for both recalls. the manufacturer was notified and was not able to provide a reasonable timeframe of when the recalls would be performed. the contact was not experiencing a failure.