Problems with 2012 Jeep Grand Cherokee STEERING

Brought my 2012 jeep grand cherokee to the dealership that i purchased it from 6 months prior for an oil change. when picking it up they told me there was a significant leak and handed me a quote to replace the power steering rack for 1700 dollars. not what i wanted to hear from a certified vehicle i purchased with less than 50000 miles.

My 2012 jeep grand cherokee had low levels of power steering fluid after replacing the power steering pump, so i returned the vehicle to the dealership and was informed the power steering rack and pinion would also need complete replacement. the jeep had 80k miles.

At 40 thousand miles the rack and pinion need replaced. there is a leak coming from this part. i was notified during an oil change that the repair isn't normal and would cost $1,200. there is no damage to the vehicle. steering is a little whiny now but according to other owners, this is the start of the failure.

Tl* the contact owns a 2012 jeep grand cherokee. upon inspecting the vehicle, the power steering fluid was low and there was an internal fracture that caused a leak of the power steering fluid without warning. the vin was excluded from nhtsa action number: pe12020 (steering). the vehicle was taken to the dealer for inspection and diagnosis to determine the failure. the manufacturer was notified of the failure and provided no remedy. the vin and failure mileage were not available.

Rack and pinion leaking. on july 23 2012 there was an article published about cars going on for due to power steering fluid spraying on motor. please recall this problem. it's has affected many.

Went in to get an oil change today and found out my jeep's steering rack is leaking. the car has 51,000 miles and they said it shouldn't be leaking already. from what i've learned this seems to be a faulty part and not due to poor maintenance of the vehicle, i just purchased it 4 months ago so i know i did not cause the problem.

2012 jeep grand cherokee. consumer writes in regards to fuel pump relay recall notice issues and vehicle steering problems. *smd according to the recall, the part was not available. also, the consumer stated the steering was not steady, when he encountered a bump or a dip in the road. the dealer was unable to find a problem. *jb

Tl* the contact owns a 2012 jeep grand cherokee. while driving approximately 25 mph, the battery warning indicator illuminated. the vehicle was taken to the dealer. the technician diagnosed that the alternator needed replacement and the part required was unavailable. immediately after leaving the dealer and while driving approximately 35 mph, the seat belt indicator illuminated, the air conditioning and radio went off. the contact lost the steering and acceleration. the vehicle had to be towed back to the dealer. the vehicle was repaired using parts known to be included under an recall. the manufacturer was notified of the failure. the approximate failure mileage was 41,000.

Day 1....car just stopped out of no where a picture of a battery showed up and the car just stopped and shut down on its own day 2....took car in to get a new battery because that was totally dead but on day 3...the battery did not fix the problem the car once again shut down on me and this time it was in the middle of the freeway i was stuck for a couple of hours cant even jump the car cuz it still wont start it so i had to get it towed off the freeway.. midday of day 3 discovered it was the alternator and finds out there were for 4 recalls on my car so i took it to the jeep dealership. they stated they can only fix 3 out of 4 of the recall due to not having all the parts and informed me it will be done before the day is over. 4:30pm came around and i called to check in on the car to see if it was ready the worker stated yes come pick it up so i did and when i was almost home the same problem the car shut down on me so i called the dealership to take the car back in before it fully shut down altogether. day 4....dealership called me about 11am and stated ok theres nothing wrong with it and i can go pick it up so i stated ok but about an hour later when i was about to be on my way the dealership stated wait do not come pick it up yet because there is something with the computer system of the car and that the steering power is not connecting to the alternator and is shutting the car down but the part to fix it wont be in til tommorrow. day 5..still waiting for my car to be fixed..... please if there is anyway i can just simply swap this lemon with a different car that would be great i have a 4 year old and this is a safety hazard and according to one of the recall the car can crash without notice.... help me pleaseeeeeee...updated 08/06/15 *bf updated 12/23/2015*js

The power steering went out on my 2012 jeep grand cherokee while in motion on a city street, and became apparent while turning, making it very difficult to steer the vehicle. the power steering pump had failed and needed complete replacement at 66k miles.

The power steering hose is leaking fluid onto the engine.

Seal fails prematurely on rack and pinion. it leaks into boot sealing the connection between the end of the rack and the inner rods, which masks the problem. because the vehicle is not dripping fluid the leak goes unnoticed. i see this as a serious issue, as most people do not expect the rack & pinion to fail at such an early interval they are probably not checking fluid levels.. this could potentially cause lack of steering and result in many accidents. jeep is ignoring the problem, message boards on internet are full of people reporting this issue. i would like to see it investigated. *tr

Having the jeep services for a broken chair rail ($1200!) and they told me the power steering reservoir was empty and the power steering pump, reservoir, rack and pinion and hoses will need to be replaced for another $2350! i've read that this vehicle has a history of this and has created a fire hazard. this car is not 3 years old and has had fuel pump, water pump, rear latch lock and multiple recalls on other items. dealership is raking in the cash; it very upsetting for someone who really wants to buy american made vehicles! *tr

Last saturday (01/31/2015), i got 48k service done on this jeep. yesterday (02/02/2015) the steering wheel got jammed when my wife was reversing the vehicle from the driveway. we found out that the power steering fluid was missing. i took the jeep back to the dealer and they found that the power steering fluid container is leaking. *tr

Received oil change at dealership, they advised that the power steering reservoir was empty and power steering rack had a leak. found numerous complaints of the same problem listed on this model year with some causing an engine compartment fire. also found that the nhtsa was investigating this for a possible recall. *tr

While making a right turn (wide right, not sharp right) the engine "stalled" and all steering capability was lost. the car attempted to "straighten out". it took a great deal of strength to keep the wheel from turning back to center. and i was not able to turn the wheel further to the right. fortunately no traffic at that location so i was able to "guide" (not steer) the car to the side of the road. i put "stalled" in quotes because this was more like a "lockup" than a stall. the engine abruptly stopped. all electrical systems were still on. no warning lights on dashboard. radio continued playing. heater fan was still running. power brakes were still functioning. fyi: this is the regular hemi engine. re-starting the car was odd too. it didn't "crank". upon pressing the start button, the engine "snapped on" - like those newer stop/start engines when at a red light. the next hour of driving was normal. *js

1-after quickly stopping on the side of the road to collect mail, i tried to go back into the road to continue driving but the steering wheel locked and i could not straighten the vehicle. i ended up crossing into the other side, going into the ditch and hitting a snow bank. due to the very slow speed (i was speeding from the parked position) and to the luck that there were no other cars coming on the opposite direction, no harm was done. dealership never found anything wrong with it. 2- i have had two safety recalls on this vehicle that have not been addressed on a reasonable time frame. for one of them, my car is at risk of fire under the hood, and for the other one, there could be engine stall and crash. jeep has informed of both, but has not been able to provide my dealership with the appropriate parts for fixing the problems. so i have been driving around with small children in the back seat, risking myself and my family's lives and all they can do is tell me nothing can be done and good luck? because it's monetarily cheaper to pay for lost lives than to avoid the loss? something needs to be done, this vehicle was not a cheap one, however we have been treated like they are doing us a favor just for letting us a know we are at risk of dying from car crash due to it's malfunctions.

Battery light came on after approximately 5 miles of driving after starting the car, on 10/5/14. this pattern continued for two days, and on the morning of 10/8/14 the car stopped running completely while i was pulling into the parking lot of the auto shop to have it looked at. while driving, i lost power steering and abs before the car stalled completely a few moments later. i had to have the alternator replaced with only 50,000 miles on the vehicle. several days later i learned of a new recall on chrysler vehicles due to alternator problems, and today i learned my vehicle was not a part of this recall because i have a 180 amp alternator, and those recalled were 160 amp. i am choosing to report this incident because i believe the failure of my alternator could have caused serious injury to myself or other drivers if i had been traveling at high speed when the battery died, and i believe the 180 amp alternators should be investigated for a possible recall. *tr

Tl* the contact owns a 2012 jeep grand cherokee. while driving 20 mph, the steering wheel became harder to steer. the failure occurred constantly. the vehicle was not diagnosed or repaired. the manufacturer was notified of the failure. the failure mileage was 34,000.

Tl* the contact owns a 2012 jeep grand cherokee. the contact stated that the vehicle was leaking power steering fluid. as a result, the vehicle jerked while turning left or right. the manufacturer was not made aware of the failure. the failure mileage was 32,000.

As i was pulling out of a parking spot, all the sudden a chime went off in my car and i lost power steering. the power steering light came on along with an amber colored engine light. we were able to drive it to the jeep dealership and are currently waiting to hear back from them on what the issue is. i did check the power steering fluid and it was at least half full even though i had my jeep into this same dealership last week for an oil change but they must not have felt the power steering fluid needed filled. *tr

On three separate occasions over the past two months, i have experienced an unanticipated engine stall when decelerating from highway speed in order to make a turn (both right and left). in each of these instances, as i was in the turn (or immediately before), the engine stalled, leaving me without power-assisted steering or brakes. this makes the vehicle difficult to control, as the amount of physical force needed to complete a turn is very substantial. in each instance, after bringing the vehicle under control, i was able to restart it by placing the shift selector in "neutral," applying pressure to the brake pedal, and pushing the engine start button. while i have sufficient arm strength to have been able to maintain control in each of these instances, it is, at a minimum, a surprising and unexpected event to have steering and brake assist fail simultaneously. a smaller person could easily lose control of the vehicle under these circumstances. i do not know whether, when this occurs, the airbags are disabled, but that may also be a matter of concern. *tr

I was pulling away from my drive way after backing out and all of the sudden my power steering goes out and a warning light came on. i backed up and managed to turn the wheel enough to pull back into the driveway. *tr

Check engine light went on and service dept for my dealership said it was the cylinder head. still waiting for part to be delivered. this is a known problem for chrysler since 2012. in 2012, i had to have the intermediate steering shaft replaced. jeep was purchased new in 2/2012. *tr

The vehicle lost all electrical power, steering and braking while in motion. the vehicle lost all control of steering and breaking when the electrical system shutoff. the electrical issue has happened 3 times within the first 2 year of ownership (~32,000 miles). the following parts have been replaced: fuel pump relay and overlay harness, wireless ignition node, integrated key fob, tipm kit, 2 key fobs, brake booster. vehicle almost caused 3 severe accidents while in motion. *tr

Tl* the contact owns a 2012 jeep wrangler. the contact received notification of nhtsa campaign number: 13v234000 (power train , steering) but was unable to have the vehicle serviced because the part needed to repair the vehicle was unavailable. the dealer was unable to provide an expected date for the part to become available. the manufacturer was made aware of the problem. the contact stated that the manufacturer informed him that they were only producing one part per month. the contact had not experienced a failure. . ..updated 03-12-14 *bf

Tl* the contact owns a 2012 jeep cherokee rubicon. the contact received notification of nhtsa campaign id 13v234000 (power train , steering) but was unable to have the vehicle serviced under the recall because the remedy part was unavailable. the manufacturer was not notified of the problem. the contact had not experienced a failure .

Tl-the contact owns a 2012 jeep wrangler. the contact stated that nhtsa campaign number 13v234000 (power train steering) had exceeded a reasonable time for repair. the dealer advised that the manufacturer only provided one replacement part every fourteen days and the contact had to be placed on a waiting list. the manufacturer verified that the dalership was only provided one replacement part every fourteen days. the vehicle was not repaired. the approximate failure and current mileage was 16,500. li

Tl* the contact owns a 2012 jeep grand cherokee. the contact received a recall notice for nhtsa campaign number 13v234000 (power train, steering). the dealer stated that the parts for the repair were unavailable. the contact stated that the repair was not performed in a reasonable amount of time. the manufacturer was not notified. the contact had not experienced a failure.

Could hear power steering pump whine. looked at power steering fluid level and it was low. crawled underneath and found fluid dripping off of rack'n pinion and signs of fluid blowing all over under carriage. took to dealer and reported the problem on july 1st. *tr

We had noticed a small puddle of fluid in our garage and took car to be serviced at jeep. they said it was transmission fluid and fixed the problem. next day we drove 500 miles to oliver bc and when we stopped the car, we noticed a larger puddle of red fluid from the left front area under car. the car was difficult to steer and realized it must be power steering fluid that was leaking. we took it to a dealer in pentiction, bc and they said that there was no power steering fluid left in the system. they "located power steering leak, as clamp was not released, they released clamp, cleaned off the fluids, refilled reservoir, road tested and no leaks." we then drove another 300 miles to our destination and have not had any leaks and the power steering seems fine. we just bought the car in may and it only has 2100 miles on it. *tr

Power steering hose burst, spilling fluid, and power steering was suddenly lost after only 400 miles. fortunately i was driving slowly on a neighborhood street and not yet on the highway. car was towed to dealership. mechanic received directive from chrysler on a "fix". he made the fix, as directed, but the new hose quickly burst on him during testing. chrysler has directed a second fix. i have not yet heard about the status of the second fix. i've been without my car for 4 days. i have read that chrysler had to recall 26,000 vehicles in 2010 for a similar power steering problem. *tr

Tl* the contact owns a 2012 jeep grand cherokee. while driving approximately 65 mph, the steering wheel began to vibrate violently. the defect recurred continuously. the vehicle was taken to an authorized dealer five times for the steering malfunction. the repairs consisted of both front tires being replaced and balanced and a four wheel alignment. the failure continued after the repairs were performed. the vehicle remained at the dealer for additional investigation of the failure. the manufacturer was notified but was unable to provide ny assistance. the approximate failure mileage was 150.

Tl* the contact owns a 2012 jeep grand cherokee. the contact stated that while driving approximately 1 mph in the driveway, a loud noise emitted from outside of the vehicle and suddenly the steering wheel became difficult to turn. the contact noticed an excessive amount of steering fluid leaking onto the ground. the vehicle was towed to an authorized dealer, where the power steering hose was reconnected. the malfunction recurred twice and each time the vehicle was towed to the dealer. there were other repairs performed at different times, which consisted of replacing the power steering pump and cooler. in addition, the power steering rack and hoses were replaced. the manufacturer was notified of the problem. there was currently an open investigation under nhtsa action number pe12020 (steering:hydraulic power assist:hose, piping, and connections). the manufacturer was notified of the defect. the approximate failure mileage was 3,000.