The engine seemed to lose power and the power steering and breaks lost power as well. was merging from the highway on to a main street in a city. the vehicle was nearly inoperable but i was able to stop it and restart it. but the brakes and steering were locked.
Tl* the contact owns a 2011 jeep grand cherokee. the contact stated that after the vehicle was started, the abs and check engine warning light illuminated. the vehicle was taken to an independent mechanic where it was diagnosed that the brake booster failed and needed to be replaced. the vehicle was not repaired. the contact mentioned that the vehicle was previously serviced under nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic). the manufacturer was not notified. the vehicle failure mileage was 51,033.
Tl* the contact owns a 2011 jeep grand cherokee. while driving 50 mph, the engine stalled without warning. after several attempts, the vehicle restarted. the vehicle was taken to an independent mechanic where it was diagnosed that the fuel pump relay and the brake booster needed to be replaced. the vehicle was not repaired. the manufacturer was not notified of the failure. the approximate failure mileage was 102,000. updated 11/19/15*lj *tr
Tl* the contact owns a 2011 jeep grand cherokee. the contact stated that the vehicle was repaired for nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic), but the failure recurred. the contact stated that the brake light illuminated randomly. upon applying the brake pedal, the vehicle veered to the right which caused the suspension to be unstable. in addition, the vent control failed to work for the heater and air conditioner. the vehicle was taken to the dealer for various repairs, but the contact continued to experience the unstable suspension. the vehicle was not repaired. the manufacturer was notified of the failure and provided no remedy. the approximate failure mileage was 19,500.
2011 jeep grand cherokee. consumer writes in regards to dealership has not tried to remedy recall defects. *smd the dealer informed the consumer, the parts were not available. the consumer referenced recall numbers 14v391000,14v530000 and 14v154000. *jb
About 2 weeks after replacement of all four rotors and brake pads i applied brakes while travelling 30 mph on dry road as the car in front of me was waiting to turn left. my car took a much longer time and distance to stop than usual. i should have stopped 10 to 15 feet behind the car but did not stop until about a foot from the car in front of me. i heard a hissing noise from the area near brake pedal. i brought the car back to my mechanic who said the brake power booster needed replacement. he said this is a very unusual thing to occur and suggested that i contact jeep to see if it was part of a recall. i contacted the jeep dealer i purchased it from ( certified pre-owned ) and was told that recall # p14 was performed in oct. 2014 to place a shield near the power booster to prevent water infiltration to avoid corrosion. i was told that a new power booster would not be covered by warranty. it is my belief that since a recall was initiated to prevent corrosion of the brake power booster but the vehicle was driven for 3 years prior to the shield being installed that the corrosion caused by water infiltration had already began and the brake power booster itself should be part of the recall. simply placing a shield after the corrosion process started defies common sense and is a safety hazard. i do understand that the brake power booster was tested at the time the shield was installed, however corrosion (rust ) is ...
Vehicle stalled on a busy road while traveling approximately 35 mph. i was decelerating approaching a traffic light and lost power steering, power brakes and engine shut down. after placing vehicle into park i was able to restart. this has happened twice in the last few months. the dealership is not able to replicate the issue or take further action to correct the issue.
Tl* the contact owns a 2011 jeep grand cherokee. while making a right turn at 20 mph, the steering wheel became difficult to turn. the contact had to apply force to the steering wheel in order to steer the vehicle. in addition, the brake pedal was depressed but the vehicle failed to stop and then stalled. the contact was able to restart the vehicle. the dealer was unable to diagnose the failure. the vehicle was previously repaired under nhtsa campaign number: 14v530000 (electrical system). the manufacturer was notified of the failure. the failure mileage was 105,000. ma 10/23/15 updated 11/03/15.*jb
While driving 55 mph on the freeway the esc light came on and then my engine stalled, power steering and brakes shut off. i had to get to the side of the road and slowly coast to the exit! with my two kids (both under 4) in the car. talk about scary!!!! i had my car towed to a jeep service center and after 4 days with my car - they said they could not duplicate nor find any issues. i had to pay $200.00 for that answer.which i was not happy with!!! then today (july 12, 2015) while slowing down at a stop light - the same thing happened again!!!!!
Tl* the contact owns a 2011 jeep grand cherokee. the contact stated that the brake pedal was applied and traveled to the floorboard several times. the dealer was notified immediately and was unable to replicate and diagnose the failure. the failure continued. the vehicle was taken to a mechanic who replaced the brake booster. the contact also received notification of nhtsa campaign number: 15v879000 (electrical system, interior lighting). the dealer was unable to supply the part for months. the contact was unable to determine when the vehicle would be repaired. the failure mileage was not available. parts distribution disconnect. updated 09/27/16*lj *tr
Tl* the contact owns a 2011 jeep grand cherokee. the contact received notification of nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic) however, the part needed to repair the vehicle was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact had not experienced a failure.
I left my car in with darcars jeep of rockville, maryland on april 2nd for a routine service and to complete any recalls. darcars informed me that they were unable to complete one of the recalls (recall number 14v154000) on the car because criswell jeep of gaithersburg (a dealership that i used in october 2014) claimed they had already performed the work for the recall and had been paid by jeep, however the work was never actually done. jeep is refusing to pay for this recall because criswell, one of their licensed dealerships, is not being honest. a dealership lying about performing recalls is a serious safety violation and should be reviewed immediately by your agency. how many other recalls has criswell been paid for but not actually performed the work? what are the controls in your agency to mitigate this risk? *tr
2011 jeep grand cherokee. consumer writes in regards to brake booster, vanity mirror wiring and totally integrated power module recall notices. *smd the dealer informed the consumer, the parts were not available. *jb
Tl* the contact owns a 2011 jeep grand cherokee. while driving 55 mph on the interstate, the brakes failed. the contact was able to merge to the side of the road without an incident. the vehicle was towed to the dealer to be repaired under nhtsa campaign number: 14v154000 (service brakes); however, the dealer stated that the part needed was not available. the manufacturer was made aware of the issue. the vin was not available.
There is p14 recall on model year 2011-2014 chrysler, jeep and dodge vehicles. they are claiming my car which a 2011 jeep gc is not under this recall. couple of months ago they installed a protective brake booster shield, when they actually should have replaced at the local dealership. i have brand new brakes and brake pads, the brake booster is simply leaking due to premature corrosion. few days ago we almost crashed with our newborn daughter at 40 miles an hour because the brake booster was not working. we heard the air escaping when pressing the brake, but the vehicle did not stop. chrysler needs to take responsibility and replace the brake boosters on these jeep grand cherokees. *tr
Tl* the contact owns a 2011 jeep grand cherokee. while driving approximately 40 mph, the vehicle stalled and the ability to steer and brake seized. the contact had to maneuver to the side of the road. the contact restarted the vehicle and drove to the dealer. the technician diagnosed that the power control module shorted all the spark plugs and the software needed to be updated. the failure occurred twice. the vehicle was repaired. the manufacturer was notified of the failure. the approximate failure mileage was 63,000.
Tl*the contact owns a 2011 jeep grand cherokee. the contact stated that while driving approximately 40 mph, the brake pedal was depressed but the vehicle failed to respond. the vehicle was taken to the dealer who diagnosed that brake booster needed to be replaced. the vehicle was not repaired. the manufacturer was made aware of the failure. the approximate failure mileage was 60,000.
Tl* the contact owns a 2011 jeep grand cherokee. while driving at 15 mph, the brakes failed to respond without warning. the vehicle was not diagnosed or repaired. the manufacturer was not notified of the failure. the failure mileage was 90,000.
Tl* the contact owns a 2011 jeep grand cherokee. the contact stated that the vehicle stalled intermittently without warning. the vehicle was serviced under nhtsa campaign number: 14v530000 (electrical system) and nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic); however, the failure persisted. the vehicle was taken back to the dealer for diagnostic testing. the dealer was able to diagnose the cause of the failure. the vehicle was not repaired. the failure mileage was 67,724.
Tl* the contact owns a 2011 jeep grand cherokee. the contact received notification of nhtsa campaign number: 14v154000 (service brakes, hydraulic) however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure.
Tl* the contact owns a 2011 jeep grand cherokee. the contact received notification of nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic); however, the part for the recall repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall remedy. the manufacturer was notified of the failure. the contact did not experience a failure.
2011 jeep grand cherokee. recall sent for vehicle regarding brake booster. *ta the consumer received the recall six months ago, and the parts are still not available. *jb
Tl* the contact owns a 2011 jeep grand cherokee. while depressing the brake pedal, the vehicle hesitated to come to a complete stop. the failure recurred multiple times. the vehicle was taken to a mechanic and fluid was placed in the front differential, but the failure persisted. the contact received a notification of nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic) however the part was not available to perform the repair. the manufacturer was not notified of the failure. the approximate failure mileage was 87,000.
Unable to get parts at dealer. key auto mart in moline i have contacted them many times and they state they can't get the parts. i have recall notices for a fuel relay pump and brake booster. *tr
Tl* the contact owns a 2011 jeep grand cherokee. the contact received a notification of nhtsa campaign numbers: 14v154000 (service brakes , service brakes, hydraulic) and 14v530000 (electrical system) however, the parts to do the repairs were unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. the manufacturer was not made aware of the issue. the contact had not experienced a failure.
We received three recall notices p14, p36, p54 in october. the local dealer told us on november 1 that we would be called within 6 weeks when the parts had arrived. never receiving a call, i called on december 19 and was told that we were #42 on a wait list to be called when the dealer had time to service the car,perhaps as late as april. this does not seem the "reasonable time" mentioned on the recall notice. please help. *tr
Tl* the contact owns a 2011 jeep grand cherokee. the contact received a notification for recall nhtsa campaign id number: 14v154000 (service brakes, service brakes, hydraulic), nhtsa campaign id number: 14v391000 (electrical system), and nhtsa campaign id number: 14v530000 (electrical system) and stated that the part needed was unavailable to repair the vehicle. the dealer was unable to inform when the part would become available. the manufacturer was notified of the issue. the contact had not experienced a failure.
Tl* the contact owns a 2011 jeep grand cherokee. the contact received a notification for nhtsa campaign id number: 14v154000 (service brakes, service brakes, hydraulic), nhtsa campaign id number: 14v391000 (electrical system) and nhtsa campaign id number: 14v530000 (electrical system). however, the part needed was unavailable to repair the vehicle. the dealer was unable to inform when the part would become available. the manufacturer was not notified of the issue. the contact had not experienced a failure.
Tl* the contact owns a 2011 jeep grand cherokee. the contact received a notification for recall nhtsa campaign id number: 14v530000 (electrical system), nhtsa campaign id number: 14v391000 (electrical system) and nhtsa campaign id number: 14v154000 (service brakes, service brakes, hydraulic) and stated that the part needed was unavailable to repair the vehicle. the dealer was unable to inform when the part would become available. the manufacturer was not notified of the issue. the contact had not experienced a failure.
Tl* the contact owns a 2011 jeep grand cherokee. the contact received notifications for nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic), nhtsa campaign number: 14v391000 (electrical system), and nhtsa campaign number: 14v53o00 (electrical system). however, the parts needed to do the repair were unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure.
We received 3 recall notices related to the brake booster, the totally integrated power module, and a short in the visor lamp. we called our local dealership and each time we called, they told us they did not have the parts and they would call when they did receive them. they still have not called and the first recall notice was issued more than 6 months ago. *tr
Tl* the contact owns a 2011 jeep grand cherokee. while driving approximately 50 mph, the brakes became inoperable and the brake warning indicator illuminated. the vehicle was towed to a dealer where it was diagnosed that the vehicle needed a brake booster. the vehicle was not repaired. the manufacturer was not notified of the failure. the failure mileage was 34,000.
Tl* the contact owns a 2011 jeep grand cherokee. the contact received a notification for nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic). the contact stated that the part needed to remedy the vehicle was unavailable. the manufacturer was made aware of the issue. the vin was unavailable. the contact had not experienced a failure.
Car was brought in for service at the dealer in early june for nhtsa campaign number: 14v154000. i was told that the part was on back order and would be notified when the part was available. i called the dealer on 11/10/14 and i was told the part was still on back order. waiting 5 months for a replacement part is not acceptable. *tr
Tl* the contact owns a 2011 jeep grand cherokee. the contact indicated that the key failed to turn in the ignition and prevented the vehicle from starting. the dealer was notified of the failure. after inspecting the vehicle, the technician diagnosed that the fuel pump and brake booster needed to be replaced. however, the parts were not available in order to repair the vehicle under nhtsa campaign number: 14v530000 (fuel system) and nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic). the dealer would not release the vehicle back to the contact until the manufacturer provided a remedy to repair both recalls due to the potential safety issue. the vehicle was not repaired. the approximate failure mileage was 75,000.
Tl* the contact owns a 2011 jeep grand cherokee. the contact received a notification for nhtsa campaign id number: 14v154000 (service brakes, service brakes, hydraulic) and nhtsa campaign id number: 14v530000 (fuel system). however, the part needed was unavailable to repair the vehicle. the dealer was unable to inform when the part would become available. the manufacturer was not notified of the issue. the contact had not experienced a failure.
I'd like to register a formal complaint "for the record". regarding chrysler group's recall #s p14, p36 and p54 for the 2011 jeep grand cherokee 4x4 ... parts are still not available (since may 2014 for the power brake booster!) this is totally unacceptable. individually, the harbinger of these three (3) recalls could result in; (a) power-assisted braking failure, (b) a vehicle interior electrical fire and, (c) intermittent / unexpected engine shutdown. i contacted the chrysler group recall assistance center today @ 1-800-853-1403 and spoke with "[xxx]" ... received a pretty lame "bs" explanation about parts availability on all three (3) recalls and the method in which they are allocated to their dealerships. she could not commit as to when, if ever, my dealership would receive the required parts to remedy the outstanding recalls on my vehicle. my local dealership is a smaller, rural "mom & pop" store, so the question that begs to be asked is will i ever see these parts installed before there's a recall-related incident with my wife's vehicle? the recall "system" is apparently broken, as chrysler group is not diligently fulfilling their safety obligations and nobody from nhtsa is apparently doing anything about enforcing it, quite disconcerting and unacceptable! as of today's registered complaint(s), kindly consider nhtsa and chrysler group as officially put on notice of my complaint and of my dire concern for this particular situation. note that the problem is not with my local dealership, as they've been trying to acquire the necessary parts on my behalf from chrysler group. please follow-up chrysler group without further delay and report your findings to me. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr
Tl* the contact owns a 2011 jeep grand cherokee. the contact received a notification for nhtsa campaign number: 14v154000 (service brakes, hydraulic), nhtsa campaign number: 14v391000 (electrical system wiring) and nhtsa campaign number: 14v530000 (electrical system). however, the parts needed to do the repairs were unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. in addition, the contact stated that the check engine light was continuously illuminated. the manufacturer was made aware of the failure. the failure mileage was 61,000.
Tl* the contact owns a 2011 jeep grand cherokee. the contact received a notification for nhtsa campaign number: 14v530000 (fuel system), nhtsa campaign number: 14v391000 (exterior lighting, electrical system) and nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic). however, the parts needed were unavailable to repair the vehicle. the dealer was unable to inform when the part would become available. the manufacturer was not notified of the issue. the contact had not experienced a failure.
Tl* the contact owns a 2011 jeep grand cherokee. the contact received a notification of nhtsa campaign number: 14v532000 (service brakes, air) however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the vin was not available. the contact had not experienced a failure.
2011 jeep grand cherokee. consumer requests reimbursement for brake booster recall repairs. *smd the consumer stated he received the recall in 2014. the dealer chose to repair the part, instead of replacing it. sixteen months later, the booster was on the verge of failing again. the consumer had to pay out-of-pocket, to rectify the dangerous situation. recall # 14v154000. *jb
The dealer list for the warranty repair of the recall is 7 pages long and in 3 months only one page has been completed. i believe this is an unreasonable delay for a somewhat basic part related to an important safety function like braking. *tr
Tl* the contact owns a 2011 jeep grand cherokee. the contact received a recall notification for nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic); however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not notified of the issue. the contact had not experienced a failure.
Tl* the contact owns a 2011 jeep grand cherokee. the contact received notification of nhtsa campaign number: 14v391000 (lighting, electrical system) and nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic) however, the parts to do the repairs were unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. the manufacturer was not notified of the delay. the contact had not experienced a failure.
2011 jeep grand cherokee. consumer had to have the vehicle towed to the dealer, to have the brake booster replaced, which was done prior to the recall. the consumer is requesting reimbursement. *kl the dealer found the brake booster had deteriorated. *jb
Tl* the contact owns a 2011 jeep grand cherokee. the contact received recall notifications for nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic) and nhtsa campaign number: 14v391000 (electrical system). the parts needed to repair the vehicle were unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not notified. the contact had not experienced a failure.
Tl* the contact owns a 2011 jeep grand cherokee. the contact received a notification for nhtsa campaign id number: 14v154000 (service brakes and service brakes, hydraulic), nhtsa campaign id number: 14v391000 (electrical system), and nhtsa campaign id number: 14v530000 (fuel propulsion system). however, the parts needed for each repair were not available. the dealer was unable to provide a specific date for when the part would become available. the manufacturer was contacted and could not provide an estimated date for when the vehicle would receive the recall repair. the contact did not experience a failure.
The jeep has no brake pedal, very difficult to stop. the dealer has the vehicle and said it has a recall on the power brake booster. they said they are waiting on the part from chrysler but it has been 9 days and they do not have a eta. the jeep is unsafe to drive at any speed therefore we are forced to leave the jeep at the dealer for a undetermined time. *tr
Tl* the contact owns a 2011 jeep grand cherokee. the contact received a recall notification for nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic); however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not notified of the issue. the contact had not experienced a failure.
2011 jeep grand cherokee. consumer writes in regards to a notice for a brake booster recall. *tgw the consumer has been waiting almost two months for the brake booster recall, to be rectified. the dealer informed him, the parts were not available. the consumer referenced recall numbers 14v154000 and 14v391000. *jb