Problems with 2002 Jeep Grand Cherokee SERVICE BRAKES, HYDRAULIC

Consumer complained about a brake problem. consumer took vehicle to the dealer, and was told that the brakes were pulsating and whipped the steering wheel back and forth. consumer talked to the service manager and the manufacturer, and was told that warranty expired, and they won't repair without charging the consumer. *ak there has been a front brake rotor problem since 3/06/02. vehicle still has problem. *tc

I first bought a 2000 jeep gc. excessive and violent vibration when braking almost caused an accident. dealer replaced rotors at 5k miles at no charge and said it was a known defect in gc_x0019_s. later i bought a 2002 jeep from same dealer. i asked if problem was corrected and dealer said yes. at 15k miles, same excessive vibration caused an accident. dealer acknowledged it was the same defect and replaced rotors at no charge. same problem occurred again at 38k miles. dealer resurfaced rotors but charged full price. he asked me to complain to chrysler directly. i sent a complaint to chrysler in every instance but never heard back. chrysler should correct this problem and make these repairs at no charge.*ak

While applying the brake pedal vehicle vibrated uncontrollably. consumer was able to maintain control of the vehicle, and drove it to the dealer for inspection. mechanic determined that the rotors needed to be replaced, and replaced it. however, the problem recurred. this information was provided by mr. jerome wife karen jakubco. *ak

The vehicles brake rotors warped which caused the brake pedal to go to the floor. *nlm

Dt: the consumer states that the brakes 2002 jeep grand cherokee vibrate and jerk you all over the road at high speeds above 40 mph. even at low speeds you can feel the vibration when you apply the brakes. the first problem was at 7,986 miles and the owner had to have the brake calipers and rotors replaced as per instruction. the owner said that the vehicle was under warranty. the second problem is at 19,000 miles on the same vehicle, the brakes are doing the exactly same thing again. the owner has not had the brakes fixed at this point because the jeep dealership said would call the owner back after they talked to the factory representative. the owner has not talked to any one at chrysler but customer services and they would not give the consumer any information. the owner feels like the vehicle was not fixed right the first time. there are not any recalls on the vehicle. the owner is waiting on the dealership to call and tell him what to do. the vehicle has been regularly maintained. *nm

Consumer states that brake rotors are wearing, and when applying the brakes, vehicle will have heavy vibration and extended stopping distance. dealer notified.*ak

2002jeep grand cherokee needed front brakes & rotors at 12,000 miles because of vibration when braking, they were replaced by the dealer. vehicle now has 23,00 miles and doing the same thing! going back to the dealer!

Nar 04/28/2003. mr the consumer experienced problems with the front and rear brake rotors and pads had to be replaced. *cb

Excessive run out in front brake rotors on 2002 jeep grand cherokee after only 14,000 miles causing excessive vibration when braking.*jb

I have had the front brakes replaced twice on my 2002 jeep grand cherokee. at the moment i have just over 30k miles. now the dealer says that they will no longer fix my brakes. i am on my third set and need to get a fourth. *nlm

dt: the consumer's front rotors and brakes warped. they seemed to be replaced every 5000 to 7000 miles. the brake pedal pulsated and finally gave out. the consumer has had the brakes and calipers replaced once and rotors 3 times, and now the brakes and rotors are being replaced again. the consumer has replaced brakes and rotors at 7913, 1906, 24654, 32334 miles.*ak front brake caliper were replaced at 7913 miles.*sb *nm

At 14,000 miles dealer replaced front rotors and pads because the rotors warped. this caused the vehicle to grind and vibrate when applying the brakes. at the present time dealer had to turn the front rotors again because the rotors warped. dealer believed that warping was due to the brakes being used on wet road. *ak rear oil leak.there is a noise in the transmission or drive line under drivers seat area.*ts

The front rotors on the vehicle warped which caused the front end to shimmy while driving at any speed. whenever the brake pedal was depressed there was a spongy feeling and the steering wheel vibrated annoyingly. *nlm

Front rotors failing, 2002 jeep grand cherokee, 35,000 miles,3rd set rotors, there is recall on jeeps prior to 2000 for same(see below),not fixed, vibration of front end on downhill when brakes applied, vehicle hard to slow/ vibration. rotors, calipers & brakes replaced 3/5/2003 @ 18,500 miles. replaced again may 2004 @ 35,000 miles. recall should apply until problem is resolved, there is no resolution to date. my jeep was mfg in jan 2002, before a service bulletin authorizing replacement of rotors, calipers & brakes. since there is no fix at this time, it would seem the company is responsible for all repairs connected to the above problem until a resolution is achieved. daimlerchrysler corporation models: jeep cherokee years: 1996-1999 jeep grand cherokee years: 1996-1998 number involved: 637,973 dates of manufacture: july 1995 - october 1998 defect: on certain multipurpose vehicles, the front disc brake rotors could experience severe corrosion if operated for an extensive period in certain "salt belt" states. if the rotors are not replaced before this occurs, the corrosion could eventually compromise the structural integrity of the hub section of the rotor. the reduced strength of this rotor could allow the cast iron wear surface to separate from the hub, reducing the brake effectiveness of the vehicle. vehicles included in the recall were originally sold in, or are currently registered in, the states of connecticut, illinois, indiana, maine, maryland, massachusetts, michigan, new hampshire, new jersey, new york, ohio, pennsylvania, rhode island, vermont, or wisconsin, and the district of columbia. remedy: dealers will replace the rotors with rotors that utilize a stainless steel hub section.the manufacturer has reported that owner notification began june 5, 2000. *ak .

There is a pulsation in the brake pedal upon depression pulsation occurred because the brake rotors warped due to a design flaw in the brakes, per the dealership. the brake rotors and calipers were replaced but the problem recurred. *ak *nm

Dt: 2002 grand cherokee overland. the consumer took the vehicle to the dealership to be repaired, because the brake pedal pulsated and the steering wheel vibrated, the dealership said the problem was with the brake rotors, the dealer turned the rotors on two separate occasions, the third time the consumer took it back to the dealer they replaced the rotors, it temporarily fixed the problem. the consumer called chrysler after the problem occurred again, chrysler told the consumer to take it back to the dealer, the dealer said that it still had the same problem, the dealer contacted chrysler, they told the dealer that they would not reimburse them for fixing the problem because it was no longer under warranty, when the problem had first occurred it was still under warranty and the dealer failed to completely correct the problem, when the consumer first had the problem the dealer had said that it was the anti-lock brakes and that the problem was normal, dealer had talked the consumer out of having anything done to fix the problem. *jb

Car shakes when brakes are applied, steering wheel visably shaking. when i took the car to the dealer to ahve this fixed they responded by telling me that i needed new brakes. this is a car that is barely a year old and has 23,000 miles on it. i expect brakes to last longer on this and was told that i would have to pay for new brakes. when i refused, and through much hassle, the dealer replaced them at no charge. most of the miles on this car are highway miles and i would expect jeep to make a better product. this is after i had it towed to the dealer twice in one day for the car completely turing off while driving. this problem happened after having the car for about two months.

Replaced defective brake pads and rotors due to pulsation in the brake pedal. *ph *jb

Tl*the contact owns a 2002 jeep grand cherokee. since the day the vehicle was purchased, the contact feels a vibration when driving 30-45 mph. the failure occurs when the brakes are applied. the dealer stated that the brakes were 50% worn. the manufacturer stated that nothing could be done. the vehicle has yet to be repaired. the failure mileage was 2 and current mileage was 20,000. updated 01-15-08. *kb the dealer stated installed intake debre shield. updated 01/15/08 *tr

Disc brakes tends to lock up ever since we bought the car. *tr

My 2002 jeep grand cherokee laredo has had the rotors warp three times in the first 38,000 miles. the first of which occurred around 12,000 miles the second at 24,000 and now again. the service at the dealership was fine except for the expense after the warranty was up. the service man explained to me that jeep was using an inferior product for the rotors, but there was not to be a recall expected. i am currently signing up for the class action lawsuit against daimler chrysler. if you need information on this contact www.dccsettlement .com *jb

Rotor needs replacing every 7 months. improper rotor was put on the vehicle to start with. i can pay to have the proper one put on now. the cherokee shakes all over when you apply the brakes and is more difficult to stop. i have had a different rotor put on twice and chrysler will not repair it again.

Concern regarding safety of brakes, shake very noticeably when brakes applied. replaced front rotors and calipers. *bf there was continuing unresolved brake problems. the steering would also shake when the brakes were applied, the shaking and pulsation problem worsened, the cd changer had an internal fault, there was a fault in the transmission governor pressure sensor, the transmission leaked from the t casse adapter seals, the front pcv valve leaked at the front grommet on the valve cover, the front body seal was loose, there was a whine when the vehicle was driven up hill and upon acceleration, and the front rotors were out of round. *sc *tc

The vehicle's front rotors and pads had to be replaced at 11,000 miles. *nm after numerous visits for the same problem the consumer was charged. the vehicle wiper blade were noisy and skipped, the dealer replaced the left wiper blade. *tc *jb

When applying the brakes the vehicle veers to the right. the dealer stated the rotors were defective. please provide additional information. *ph

Car vibrates when brakes applied at highway speeds, is also causing uneven feathering/wear on front tires. i contacted murphy motor service dept and was advised that chrysler knows the caliper warp in this model of cherokee and both the calipers and rotors will need to be replaced. there is no recall on this as yet but parts are backed ordered country wide 6000 parts in all. this should be a recall and chrysler needs to get this part availabe now to avoid further damage or accidents due to this failure. i have been reading other complaints on this model of jeep and since 1995 they have had repeated brake problems which go unaddressed and costing owners a lot of money to fix or get to the problems. chrysler obviously is not responding delibertly. someone needs to investigate the brake problems with jeep grand cherokee over the past 7 years and find out why they can not be fixed once and for all. the consumer is not being informed of the potential brake problems and thus can not make and informed decision when purchasing a new vehicle . in the end money out of consumers pocekts and no protection from fraud by the manufacturer. dt

Sub standard materials used in front rotors for 2002 jeep grand cherokee. i believe it affects all from 1999 to 2004. *jb

Warped brake rotors. *ak

When driving down a hillsteering wheel will vibrate when brakes are applied.contacted dealer.*ak

Pulsation in the brakes, rotors warped, calipers replaced, suspension arm replaced, erroneous emissions/engine warning lights, erroneous tire pressure warning light. *nlm

While driving lost control of vehicle and hit another vehicle. upon impact, none of the airbags deployed. *ak consumer also states that the abs failed, three people were injured in the accident. *slc

Tl*the contact owns a 2002 jeep grand cherokee. the contact called pertaining to the class action suit against jeep for the brakes. she has been experiencing severe brake and rotor failure. she stated that when she depresses the brakes, the vehicle pulsates horribly and out of control, causing the steering wheel to shake. every time the vehicle was taken to the dealer, they stated that she needed a front end alignment. the contact has had the alignment performed three times and the failure still occurs. she has contacted the manufacturer who stated that she does not qualify for the class action suit because her vehicle is an older model. the contact stated that the mechanics have continued to place the faulty part on her vehicle due to the date of the class action suit. new tires were also installed as suggested by the mechanic. approximately 10,000 miles later, the brakes are needing to be replaced. the engine size was unknown. the current mileage is 80,655 and the failure mileage was unknown.

Prior to the accident i had noticed on a couple of occasions that when i tried to park at a slow speed, pressed the brake, the car continued to move forward. i took my foot off the brake and reapplied it, which stopped the forward movement. then i was able to park the car without incident. on the day of the accident (5/22/02), i noticed a car 40-50 yards in front of me half way into a right turn. i applied the brakes and the car slowed down and within 10-15 yards of the vehicle in front of me, i realized that the car was moving forward even though my foot was on the brake. in order to avoid hitting the other car flush from the rear, i swerved the jeep to the left and struch his left rear light a glancing blow. at that point i stopped the car by reapplying my foot to the brake. i was traveling approximately 5 mph. i took the car in to buerge chrysler jeep, the brakes system was examined by my service man who agreed with me that the brake pedal is very soft and went all the way to the floor. i asked him to see if the brake fluid was low. he said that chrysler would bring in an independant investigator. on wed. 5/29/02, i received a call from the investigator who said that his report would be submitted in 10 days. i was told that the special investigator said the car could be released to me and that, in fact, there were no problems that he could find. i asked the service manager to reexamine the car and drive with me, and he said that the biggest problem in these situations were a defect is intermittant and is not always obvious. one other incident occurred when i depressed the brake, it made an unusual wooshing sound which i had not heard before and the brake pedal depressed to the floor.*ak

The brake light came on and they said it was a sensor. when i went to get it replaced the brake light still was on. my service advisor advised me that his technician was on the phone with "star" trying to find out what is the problem. i was told it could be the body compute, but they want know for sure unitl a week or so. this was on 07/16/02.*ak

When applying brakes on a down hill position it causes vehicle to severely vibrate uncontrollable. dealer contacted. feel free to provide any further information.*ak

Consumer stated there was not enough space between the brake and gas pedal. the dealer was notified. *ph when braking, the brake pedal had gone below the accelerator pedal. the brakes and the vehicle shot forward. the consumer had one accident due to this problem. chrysler said there was no defect. *scc *jb

4-11-02 while attempting to stop for left turning vehicle , car accelerated while brake applied, neccessitating driver to run onto shoulder to avoid collision with left turning vehicle.5-01-02 while stopping to enter roadway from parkinglot car accererated while brake applied, causing car to move into oncoming traffic. 6-6-02 while going through drive-thru at mcdonald's, car accelerated while brake applied, stopping within inches of preceding vehicle. 5-1-02 adam's installed co-pilot. 6-6-02 co-pilot activated and car taken in for 3rd time. again told could not find anything. requested call from chrysler rep. steve grimwood phoned on 6-13-02 said cannot duplicate what was reported wrong with vehicle, so cannot repair. have seen atty. since, but do not want to drag this out and am afraid of vehicle harming someone. please advise.*ak

Vehicle has 7500 miles and already has warped rotors. there is a pulsating feeling on the steering wheel when brake is applied. it is still under warranty but chances of it re-occuring are very good because of the rotors that chrysler uses. very disappointed.*ak

Tl*- the contact received a safety recall notice about the fan in her 2002 jeep grand cherokee in november and called the dealer and they have not yet completed the repairs. the vehicle has been placed on a waiting list. also, there was a brake failure while driving over 40 mph. the steering wheel would vibrate so much that it felt as if it were about to come off. this incident happened over 300 times. the brakes were faulty since she bought the vehicle, but the dealer always told her that nothing was wrong, even though there was a safety bulletin in place. after the warranty expired the failure was diagnosed and the cost of the repair was $1500. the contact was charged for several front end alignments that never seem to alleviate the failure. also, there was recurring problem with the motor of the rear windows. the contact had one motor replaced at a cost of $300 and will need to replace the second motor. *ak

My jeep has approx 24,000, predominately highway. not stop and go traffic, the brakes should not need to be fully replaced. my father has a 2001 and also had to replace his front and rear rotors. i believe that this is a continual problem for jeep and that should be investigated more thoroughly. if a survey was conducted for jeep owners i am sure a prevalent number of owners would share this complaint. to allow this factor to exist in such a popular vehicle is a danger to the consumer and any one who shares the road. *nlm

The vehicle has been in the shop, 3 times for grinning-growling noises from the front-end, rough ride and brake problems. the tires was balanced twice and one brake calipers was replaced on 14 oct. 2002.(several prior visits before for brake related noises and vibration in front floor-pan of vehicle) i was informed that jeep was coming out with a new power steering gear box to resolve the problems with the existing gear box. todate, this problem with the grinning-growling-howling noises still exist. no resolution with servicing dealer. dt

When the brakes were applied, there was a vibration in the steering wheel and brake pedal. *jb

I am concerned that jeep has under engineered the brake system for this model of car. i have three colleagues in my office who have the same model and all of them have had to have rotors re-surfaced or replaced more than once. they warp repeatedly. i have read consumer groups forums on the internet and it is happening a lot. this is my first time to have all four rotors resurfaced as they were all warped. i have spoken to a jeep service person and they know of the problem. however, jeep washes its hands of the problem after one year or 12, 000 miles. this is a design fault of a vital safety component and needs to be addressed. *ak

2002 jeep cherokee brakes pulsating hard after 12,500 miles. dealer resurfaced rotors, changed pads. 24,500 miles severe pulsating, replacement of front rotors and supposedly caliper assemblies, 30,000 miles mild usating, dealer inspected, declared no problem, 38000 miles, severe pulsating, dealer refuses to fix. provided chrysler service contact number. *ak

Brake rotors warp every 2000 thousand miles. when applying brakes vehicle will vibrate uncontrollably.*ak

Consumer states that while driving vehicle start to vibrate causing the brake rotor to snap. nlm