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Problems with 2012 Ford Fusion AIR BAGS

On average, the 2012 Ford Fusion starts to “feel” problems with the AIR BAGS and its various aspects after 67 475 miles.

Components Affected by AIR BAGS Issues

We have classified the 361 complaints from 2012 Ford Fusion about AIR BAGS into the following categories.

FRONTAL 1

Recently reported AIR BAGS problems on 2012 Ford Fusion

Tl* takata recall. the contact owns a 2012 ford fusion. the contact stated that the recall notice for nhtsa campaign number: 17v024000 (air bags) was received in january of 2017. after contacting the local dealer (hennessy lincoln ford, 5675 peachtree industrial blvd, atlanta, ga) and the manufacturer, the contact was informed that the parts were not available. the contact had not experienced a failure. vin tool confirms parts not available.

Takata recall i have a ford fushion sel and ever since i bought this car the passenger side air bag light never goes off nobody seems to want to do anything about this .. what steps do i need to take to have this addressed i am not sure if these are t he air bags in my car but there is alot of people out there complaining of same thing same make and model

Tl* takata recall. the contact owns a 2012 ford fusion. the contact stated that nhtsa campaign number: 17v024000 (air bags) exceeded a reasonable amount of time for repair. the contact received the recall notification in january of 2017. the contact received a letter from ford stating that the parts were available. the dealer (allen vigil ford, 6790 mt zion blvd, morrow, ga 30260) stated that the parts were not available. the manufacturer confirmed that the parts were not available. the contact had not experienced a failure. vin tool confirms parts not available. *tt consumer matter solved and no further action requested. *jb

Takata recall. to date i still have the defective airbag in my vehicle and received a letter on june 2, 2018 that resolution is still pending and they are offering a rental car indefinitely. i do not feel that this is adequate. rental car agencies have base model vehicles and do not have near the features my fusion includes. our state requires hands free mobile device usage and the rental cars are not equipped for this unless you rent a higher end model. i was also advised by my local dealer that the rental had to be reauthorized every 30 days. this is a huge inconvenience but the only other option is to gamble on the airbag and potential injury. this car has been impeccably maintained with all maintenance done through my local ford dealership. i feel that all of the money i've invested in both the vehicle and its maintenance are now wasted. it has been more than a year since this recall was issued and it is clear ford is unable to remedy it. at this point ford should be required to buy back this car with a suitable amount of compensation for the loss of my investment.

Takata recall and vehicle speed limit possible steering problem.

Tl* takata recall. the contact owns a 2012 ford fusion. the contact received a recall notice for nhtsa campaign number: 17v024000 (air bags) in 2017. the second recall letter was received in november of 2018 and indicated that parts were available for the repair. the contact spoke with browns ford (109 gunder road, elkader, ia 50243, (888) 481-0880) and was informed that they were unable to order parts. the manufacturer was contacted and stated that the dealer would be able to order parts in late november. the contact had not experienced a failure. vin tool confirms parts not available.

Takata recall i have put in 2 calls to the local dealership to get my airbag recall issue fixed, and nothing has happened. i am afraid to drive my car because if i get in an accident, it could kill me. when are they going to get the parts and fix this or give me a replacement car?

Tl* takata recall. the contact owns a 2012 ford fusion. the contact stated that nhtsa campaign number: 17v024000 (air bags) exceeded a reasonable amount of time for repair. the contact received the recall notification in january of 2017. the dealer (ford of dalton, 925 shugart rd, dalton, ga 30720) stated that the parts were unavailable for the repair. the manufacturer was not contacted. the contact had not experienced a failure. vin tools confirms parts not available.

#1 takata recall #2 throttle actuator control system stall engine to a limp in traffic unexpectedly very dangerous

Tl* takata recall. the contact owns a 2012 ford fusion. the contact received a recall notification for nhtsa campaign number: 17v024000 (air bags). the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the contact called penske ford (8970 la mesa blvd, la mesa, ca 91942, 877 724-7042) and was informed that the part was not available. the manufacturer was not contacted. the contact had not experienced a failure. vin tool confirms parts not available.

Tl* takata recall. the contact owns a 2012 ford fusion. the contact stated that the recall notice for nhtsa campaign number: 17v024000 (air bags) was received in january of 2017. after contacting the dealer and the manufacturer on multiple occasions, the contact was informed that the parts needed for the recall remedy were still not available and no estimated time for receiving the parts could be provided. the contact had not experienced a failure. vin tool confirms parts not available.

Takata recall...they state they have no remedy for this when i put my vin# in at the airbagrecall.com site and it has been on recall since january 2017. also we had an issue with the driver's door not unlocking and stuck where someone in the car would not be able to get out without climbing out the window. had it in the shop for repair even though they have recalled 2013 and above for this very reason. the ford dealership said the 2012 ford fusion was not included. we had to pay $100 (warranty deductible) to have them fix it. i feel if it is known on other model years this one should have been covered.

Tl* the contact owns a 2012 ford fusion. the contact received notification of nhtsa campaign number: 17v024000 (air bags); however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. braeger ford in milwaukee, wisconsin was made aware of the recall and stated that the parts were unavailable. the manufacturer was not made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

Tl* takata recall. the contact owns a 2012 ford fusion. the contact received notification of nhtsa campaign number: 17v024000 (air bags); however, the parts to do the repair were unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. coconut point ford (22400 s tamiami trail, estero, fl 33928, (888) 859-1976) was contacted and confirmed that the parts were not available for the recall remedy. the manufacturer was made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

Tl* the contact owns a 2012 ford fusion. the contact received notification of nhtsa campaign number: 17v024000 (air bags). the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. tallahassee ford lincoln (243 n magnolia dr, tallahassee, fl 32301, (850) 878-4855) was contacted and confirmed that the parts were not available for the recall remedy. the manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. the contact had not experienced a failure. vin tool confirms parts not available.

Tl* the contact owns a 2012 ford fusion. when the vehicle was started, the power steering ability seized without warning. the dealer diagnosed that the power steering gear needed replacement. the contact also stated that the power steering module was reprogrammed per a manufacturer recall in may of 2016. the manufacturer was notified of the failure, but the vehicle exceeded the mileage to be repaired under warranty. the vehicle was not repaired. the approximate failure mileage was 154,333. the consumer requested a status update on the vehicle owner's questionnaire. *js the consumer stated there was an air bag recall repair issued for the vehcile, but the parts were not available. *js

Hit a deer causing $6600 damage to the front end of the car. the air bags never deployed. was traveling on a county highway k traveling about 35 mph. reported incident to the waukesha county sheriff department in wisconsin .repairs occurred at merton auto body shop in merton wi.

Takata recall i bought my car in oct.2016 from a dealership .i asked them if it had any recalles they said no.i drove my car for 2 years when i found out that it did. i was told about it in april 2018 ford put me in a rential when i asked ford motor co. after being in the car for 5 months. they said they dont have a fix for it yet. when i asked for a deadline they said that it would not be till the end of 20018 or mid 2019. i tryed to trade it in or sale it and no one would buy it bc of recall so i had to turn it in . to us auto credit and find a new car .i hade to put down $2000.00 . this has put my familey in a bad place it has messed up my credit. we were going to buy a house and bc of this it has messed up my chance to do so.

Tl* the contact owned a 2012 ford fusion. while driving 55 mph, the vehicle was involved in a crash. the contact's vehicle was t-boned and the driver's door was struck by another vehicle. the air bags did not deploy. a police report was filed. the contact sustained injuries to the neck and back, which required medical attention. the vehicle was destroyed and towed to ford miller motors in burlington, wisconsin. the manufacturer was made aware of the crash. the vin was unknown. the failure mileage was 38,000.

Tl* takata recall. the contact owns a 2012 ford fusion. the contact received notification of nhtsa campaign number: 17v024000 (air bags); however, the part to do the recall repair was not available. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. sam pack's five star ford of plano (located at 4400 w plano pkwy, plano, tx 75093, (972) 985-3600) was contacted and confirmed that the part was not available. the manufacturer was not contacted. the contact had not experienced a failure. vin tool confirms parts not available.

Takata inflators. i am part of the recall effecting takata inflators. i have contact mulinax apopka a few times and they do not have stock of this part

Tl* takata recall. the contact owns a 2012 ford fusion. the contact stated that nhtsa campaign number: 17v024000 (air bags) exceeded a reasonable amount of time for repair. the contact received the recall notification in august of 2016. the dealer (colley ford, 1945 auto centre dr, glendora, ca 91740) stated that the parts were unavailable. the manufacturer was not contacted. the contact had not experienced a failure. vin tool confirms parts not available.

Tl* takata recall. the contact owns a 2012 ford fusion. the contact received an interim notification of an unknown manufacturer recall concerning the air bags months ago. the dealer (fairway ford, 1350 e yorba linda blvd, placentia, ca 92870, (714) 579-3800) was not able to verify when the manufacturer would supply the part to the dealer. the interim recall notice did not give a specific date for when the remedy and repair part would become available. the contact was unable to determine when the vehicle would be repaired. the manufacturer was contacted to determine if they could provide a reasonable date for when the contact's vehicle would receive the recall repair. the contact was not experiencing a failure. the vin was not available. *ln updated 9/4/18*jb

I was in a car accident the power steering failed i hit a telephone pole. the it bags never deployed and i smacked my head

They contacted us about the recall but parts are not available. we have driving this car everyday cause it's our only way of going when is it going to get fixed and what do we do if an accident occurs with these airbags being defective.

Tl* takata recall. the contact owns a 2012 ford fusion. the contact received a recall notification regarding the air bags. the nhtsa campaign number was not available. the contact stated that the manufacturer exceeded a reasonable amount of time to repair the vehicle. cutter ford (98-015 kamehameha hwy, ailea, hi 96701) confirmed that parts were not available to perform the recall repair. the manufacturer was not made aware of the issue. the contact had not experienced a failure. parts distribution disconnect.

Turned my car on tonight and an alert came across my display: power steering malfunction. my car was in park. the driver's airbag light was also on at this time.

Tl* the contact owns a 2012 ford fusion. the contact stated that the dashboard had a crack around the air bag portion of the vehicle. there were no warning indicators illuminated. the dealer confirmed that there were severe cracks around the air bag area. the manufacturer was notified of the failure. the failure mileage was approximately 50,000. updated 03/29/17 lj *cn

Turned my car on and an alert came across the screen of my dash. power steering malfunction. the driver's airbag light was also on at this time.

Tl* takata recall. the contact owns a 2012 ford fusion. the contact stated that nhtsa campaign number: 17v024000 (air bags) exceeded a reasonable amount of time for repair. the dealer (semi valley ford, 2440 first st, semi valley, ca 93605) stated that the parts were unavailable for repair. the manufacturer was also contacted and confirmed that the parts were unavailable for repair. the contact had not experienced a failure. vin tool confirms parts not available.

Tl* takata recall. the contact owns a 2012 ford fusion. the contact was experiencing issues with the steering column in the vehicle. the dealer inspected and repaired the vehicle, but provided no written diagnosis to verify what was repaired. in addition, the traction control and eps warning indicators randomly flashed. as a result, the power steering and traction control failed randomly. the vin was not included in nhtsa campaign number: 15v340000 (steering). in addition, the tpms warning indicator illuminated several times. the manufacturer was notified of the failures. the dealer made no mention of nhtsa campaign number: 17v024000 (air bags). the contact was to check with the manufacturer to determine when the recall repair would be performed. the failure mileage was not available. vin tool confirms parts not available.

Takata inflators have 2012 ford fuisn bot at hansel ford santarosa ca. power stearing went out and they charged me 800 dollars to fix .then found out it was a recall is that legal ? now we have the air bag recall they keep beating around the bush saying don't have part to fix .do i have to pay for this recall to have owned five ford's in the past was a good customer really feel screwed by ford always owned domestic cars think i'll go toyota not a happy customer.

On september 5, 2015 i was on my way to a funeral traveling on 695 in owings mills maryland and experienced the lost control of my vehicle. while trying to steer back the steering wheel did absolutely nothing and also the trying to shift into gear was always a major problem. the gear shift would stick or sometimes hard to put back in place. from this my car was totalled.

9/2/2015 owner driving a 2012 ford fusion se on highway when air bag failed to deplay in a severe crash. vehicle was totaled. impact was inititated by a flat bed tow truck sidewiped on the drivers side. the vehicle was propelled two lanes the air bag system failed to recognize the impact. driver braced for imact when air bag did not engage. driver alive today because of instinct not air bag safety system.

Driving north on a three lane road in which i was in the far left lane while there was a vehicle to the right of me in the middle lane. the vehicle in the middle lane tried making a left turn onto a street in which that lane was not possible. the vehicle brazed the right side of my vehicle and diverted me to crash head on into an overpass cement structure. my front airbags did not deploy. the speed i was traveling before i was hit and ran into the overpass structure was 35-40 mph and the speed of my vehicle when it ran into the overpass structure and came to a complete stop was 25-30 mph. my vehicle has been claimed as a total loss. *tr

Tl* the contact owns a 2012 ford fusion. the contact stated that while driving 15 mph going down a hill, the anti-sway and power steering lights illuminated on the instrument panel. the steering wheel failed to turn and the contact crashed into a tree. the air bags did not deploy. it was unknown if there were any injuries sustained or if there was a police report filed. the vehicle had not been inspected. the failure mileage was unknown.

This vehicle was totaled in april 2015 in virginia and is no longer in mine. i have reached out to ford motors with this information and they say i'm the registered owner. there is nothing they can do. now the florida highway safety & motor vehicles is contacting me about not completing the recall. there is no way that can be done for a vehicle that doesn't exist.

Vehicle was hit twice on right (passenger) side. impact was hard and continuous and pushed the car against barrier wall on left side. the car was totaled. front passenger side door was severely dented. none of the air bags deployed although vehicle was supposed to be equipped with side air bags.

The airbag sensor light keeps coming on. i have taken it to a dallas hardy ford (paulding county georgia), where it was purchased, twice to have it fixed. they say it is fixed and then it comes on again. last year in january it came on again. this time i had firestone in mechanicsville, va look at it. they said that there was nothing wrong with anything except there was a bunch of "gunk" on the connectivity wires. they scraped them off and the sensor light went off. however, it has come back again. i am not if the airbag works on or not. dallas hardy ford tells me because it is out of warranty they will charge me a huge sum of money to even look at it. this has been going on since 2014.

Tl* the contact owns a 2012 ford fusion. the contact stated while at a complete stop, another vehicle crashed into the rear end of the vehicle causing it to crash into an embankment. the air bags failed to deploy. the contact sustained neck, back and shoulder injuries. also, the rear passenger sustained head, neck, back and shoulder injuries. both required medical attention. a police report was filed. the vehicle was destroyed. the manufacturer was not made aware of the failure. the failure mileage was 81,000.

Just checking to see if there is a recall on the airbags in my car. *tr

Tl* the contact owns a 2012 ford fusion. the contact stated that the air bag warning light illuminated. the vehicle was not diagnosed or repaired. the manufacturer was notified of the failure. the failure mileage was not available.

Passenger airbag intermittently turns off while a full sized adult is in passenger seat. *tr

2012 ford fusion vin [xxx] (the vehicle vin section of this complaint would not allow any entry so i have entered it here). this vehicle's vin is on nhtsa and ford recall lists for defective passenger frontal airbag: ford recall number 9s01, nhtsa recall number 19v001. i have asked my ford dealer to replace this defective airbag several times but they keep telling me they do not find it on their recall list. i am worried abut my safety and the safety of my passengers if this defective airbag is not replaced. my ford dealer is not helping. what can i do? information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr

Mid 2014 the airbag indicator on dash board activated when i started the car and remained lit while driving. at next oil change the dealer stated the restraint control module needed to be replaced. located an active recall for this issue online, but it is only for model years 2013-2015. my car is 2012 and per the dealer not included in recall. ad to that, the restraint control is a specific exclusion to their warrant contracts indicating they knew there was an issue with the part. i understand that the control module shorts out.

Tl* the contact owns a 2012 ford fusion. the contact stated that while driving approximately 25 mph, another vehicle crashed into the driver's side of the vehicle. the contact side and front air bags failed to deploy. the contact sustained an injury to the left eye and required medical treatment. a police report was not filed. the vehicle was destroyed. the manufacturer was notified of the defect. the failure mileage was 26,000.

12-9-13 air bag light continues to stay on. i took to dealer they did diagnostics and cleared code and gave back to me. 12-20-13 air bag light continued to keep coming on and staying on so i took back this time they replaced air bag circuit connector. 1-9-14 air bag light continued to keep coming and staying on. dealer this time replaced seat harness. 1-13-14 air bag light continued to keep coming and staying on. dealer this time replaced seat harness a 2nd time said first was defected they just put on. left dealer had to go right back i couldn't even move by power seat back it was getting stuck. dec 2014 air bag light continued to keep coming and staying on. dealer said had to order a module for it. currently now it's still in there waiting on part. also knocking noise in front end since 25000 miles dealer keep passing off and lubing it. now from my dec 2014 visit they ordered a steering column to be replaced that is being put in now as well they have had since last tuesday (now warranty up 39000 miles). dealer claimed a code told them this time to replace the steering column yet it had been doing it over a year. *tr

Driver's side air bag light came on for the 2nd time. took vehicle to ford dealership. ford verified air bag light to be on. ford checked connector to air bag module and found connector was faulty so they replaced connector. checked ok. *tr

Driver's side air bag light came on and stayed on. drove vehicle to ford dealership. ford verified air bag light on. eec tested and received b0020-13, pinpoint tested; found no circuit concerns and resistance 2.4ohms to side air bag. ford tech cleared codes and they came back. ordered sensor assembly. replaced rcm as per manual. retested ok *tr

Subject vehicle was stopped on a city street to make a turn another vehicle traveling at least 35 mph struck subject vehicle in rear. subject vehicle rear bumper and truck area crushed in about 18 inches. none of the air bags in subject vehicle deployed. subject vehicle was repaired. one year later subject vehicle was traveling southbound at about 25 mph on secondary highway. another vehicle traveling northbound at about 25 mph turned left into subject vehicle. subject vehicle was struck on front drivers side consisting of headlight area and quarter panel area in front of left front tire. none of the airbags in subject vehicle deployed. all airbags in other vehicle deployed.

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