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Problems with 2012 Ford Fusion AIR BAGS

On average, the 2012 Ford Fusion starts to “feel” problems with the AIR BAGS and its various aspects after 67 475 miles.

Components Affected by AIR BAGS Issues

We have classified the 361 complaints from 2012 Ford Fusion about AIR BAGS into the following categories.

FRONTAL 1

Recently reported AIR BAGS problems on 2012 Ford Fusion

Ford worked on my ford fusion 2012 repaired air conditioner on july 7, 2017, but air went out again on september 6, 2017. ford dealer refuse to fix the reoccurring problem. in addition, there is a recall on the airbag, but ford refuses to fix the defected air bag. there is a possibility that the air bag may explode causing injury. while driving i can smell a burnt odor was coming from the air bag. took vehicle to change the airbag on sept 6, 2017, but ford refused to fix the defected air bag, and would not give me a loaner vehicle.

Takata recall.....the recall has been in place since january 2017 and no parts have been provided to correct the problem 10 months later. i was hit from behind in august and the airbags did not deploy. the vehicle was moving when hit from behind when exiting a ramp to turn onto a major road.

Tl* takata recall. the contact owns a 2012 ford fusion. the contact received notification of nhtsa campaign number: 17v024000 (air bags) however, the parts to do the repair were unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the local dealer ford fairfield located at 3050 auto mall ct, fairfield, ca 9453, phone number: (707) 716-2144 was contacted and confirmed that the parts were not available for the recall remedy. the manufacturer was not made aware of the issue. the contact had not experienced a failure with the vehicle. the contact was concerned that he could not have anyone ride in the front passenger seat of the vehicle. vin tool confirms parts not available.

Tl* takata recall. the contact owns a 2012 ford fusion. the contact received notification of nhtsa campaign number: 17v024000 (air bags); however, the parts to do the repair were unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the dealer (mize ford, 5348 tennessee hwy 153, hixson, tn 37343 (423) 875-2023) was contacted and confirmed that the parts were not available for the recall remedy. the manufacturer was not made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

Tl* the contact owns a 2012 ford fusion. while driving, the contact heard an abnormal noise in the steering area. the air bag warning indicator illuminated on and off. the dealer was not contacted. the vehicle was not diagnosed or repaired. the manufacturer was notified of the failure and the contact was informed of nhtsa campaign number: 17v024000 (air bags). the approximate failure mileage was 68,000.

Takata recall received a letter from ford co in march 2017 that stated airbag subject to recall and that they will contact me when replacement avaialablr. still have not been contacted

Tl* the contact owns a 2012 ford fusion. the contact received notification of nhtsa campaign number: 17v024000 (air bags) however, the part for the recall repair was unavailable. the contact stated the manufacturer exceeded a reasonable amount of time for the recall repair. the contact stated their air bag warning light was illuminated. the contact contacted the world ford of pensacola dealer, located on 6397 pensacola blvd pensacola fl 32505, who informed the contact that the part for the recall repair was unavailable. the approximate failure mileage was 99,000. the manufacturer was not made aware of the failure. vin tool confirms remedy not yet available.

Tl* takata recall. the contact owns a 2012 ford fusion. the contact received notification of nhtsa campaign number: 17v024000 (air bags); however, the parts to do the repair were unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the dealer (joe myers ford, 16634 northwest fwy, houston, tx 77040, 713-766-3600) was contacted and confirmed that the parts were not available for the recall remedy. the manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. the contact had not experienced a failure. vin tool confirms parts not available.

Takata recall

Takta recall not being addressed. my passenger side airbag seam split with a audible pop when traveling from arizona to wyoming in extreme temperatures.

Restraint control module - sensor assembly failed

Tl* takata recall. the contact owns a 2012 ford fusion. the contact received notification of nhtsa campaign number: 17v024000 (air bags) however, the part for the recall repair was unavailable. the contact stated the manufacturer exceeded a reasonable amount of time for the recall repair. the contact stated the passenger air bag off warning light illuminated even when there was a passenger seated. the contact informed the mclorty ford dealer who stated that the passenger air bag being off was not of concern. the approximate failure mileage was 110,000. the manufacturer was not made aware of the failure. vin tool confirms remedy not yet available.

Received recall in march 2017 and have no response, cannot find information, it does not make me feel safe , or why i trust you

Tl* takata recall. the contact owns a 2012 ford fusion. the contact received notification of nhtsa campaign number: 17v024000 (air bags). the parts to do the repair were unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the contact called a local dealer (asheville ford lincoln 611 brevard rd, asheville, nc 28806 (828) 253-2731) and was informed that the recall remedy parts were not available. the manufacturer did not know when the parts would be available. the contact mentioned that the air bag warning indicator illuminated and she did not feel safe driving the vehicle. the contact inquired about a loaner vehicle, but was denied by the manufacturer and dealer. the failure mileage was unknown. vin tool confirms parts not available.

Tl* takata recall. the contact owns a 2012 ford fusion. the contact received notification of nhtsa campaign number: 17v024000 (air bags); however, the parts to do the repair were unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. marler ford (888-314-7969, 22077 highway 167, dry prong, la 71423) was contacted and confirmed that the parts were not available for the recall remedy. the manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. the contact had not experienced a failure. vin tool confirms parts not available.

Tl* takata recall. the contact owns a 2012 ford fusion. the contact received notification of nhtsa campaign number: 17v024000 (air bags). the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the dealer was contacted (fette ford in clifton, nj, phone number: 973-779-7000) and confirmed that the parts were not available for the recall remedy. the manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. the contact had not experienced a failure. vin tool confirms parts not available.

Tl* takata recall. the contact owns a 2012 ford fusion. the contact received notification of nhtsa campaign number: 17v024000 (air bags). the contact called north park lincoln at 888-474-4845 (located at 9207 san pedro ave, san antonio, ca 78216) and was informed that the parts were not available. the manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. the contact had not experienced a failure. vin tool confirms parts not available.

Tl* the contact owns a 2012 ford fusion. the contact received notification of nhtsa campaign number: 17v024000 (air bags); however, the part needed for the repair was not available. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the vehicle was taken to mullinax ford of mobile (located at 7311 airport blvd, mobile, al 36608, (888) 241-4640), but the part was not available. the manufacturer was not made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

Takata recall in may or june 2017 and i went to dealership in august and they informed us that they did not have the replacement.

Tl* takata recall. the contact owns a 2012 ford fusion. the contact received notification of nhtsa campaign number: 17v024000 (air bags); however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. redland ford inc. (1121 west colton ave, redlands, california 92374) was made aware of the recall and stated that the part was unavailable. the manufacturer was made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

Takata airbags did not deflate in car accident for safety purpose.

Takata recall remedy is still unavailable after more than a year since i received the notice of the takata recall. i'm concerned about the safety of my passengers or the decrease of the vehicle's value in case i would try to sell it.

On may 23, 2017 vehicle hydroplaned and went down an embankment. the drivers side airbag did not deploy. it was on a city street. suffered number 2 fracture of neck

Recall states there is a safety defect with the airbags that could cause injury or death. any safety defect that can cause injury or death makes the vehicle unsafe to drive and places the occupants at risk of personal injury or loss of life. it nhtsa legal and moral responsibility to protect the public from such safety defects. other than the recall notice, the ford motor company will not provide any detail or update on when they will fix the defect other than to say we will send you a letter. ford provided a number to call for additional information, but the only information they provide is that there is noting they can do and they will send a letter at some point in the future. i really wish the nhtsa would really do their jobs to protect the public and insure these companies correct these life threatening safety defect and provide the consumers safe alternative transportation until they can fix the life threatening safety defects in the vehicles they have sold. this is the second complaint filed and nhtsa did not respond to the initial complaint. failure to respond to this complaint will lead to a formal complaint to the oig on your negligence in this matter!

Takata inflators, it has been 1 year since i got my recall notice and i have been calling ford regarding this and has not been fixed/replaced. this is a dangerous situation with my family in the car.

Tl* takata recall. the contact owns a 2012 ford fusion. the contact received notification of nhtsa campaign number: 17v024000 (air bags) and stated that the part was not available within a reasonable time frame to schedule the recall repair. the dealer (fairway ford, 1350 e yorba linda blvd, placentia, ca 92870, (714) 579-3800) did not give a specific date for when the part would become available. the contact was unable to determine when the vehicle would be repaired. the manufacturer was contacted and could not provide a reasonable date for when the vehicle would receive the recall repair. the contact was not experiencing a failure. vin tool confirms parts not available.

Tl* takata recall. the contact owns a 2012 ford fusion. the contact received notification of nhtsa campaign number: 17v024000 (air bags) and stated that the part was not available within a reasonable time frame to schedule the recall repair. the dealers (elder ford of tampa, 9560 n florida ave, tampa, fl 33612, (813) 321-1234) and (bill currie ford, 5815 n dale mabry hwy, tampa, fl 33614, (813) 872-5555) did not give a specific date for when the part would become available. the manufacturer could not provide an estimated date for when the vehicle would receive the recall repair. the contact was not experiencing a failure. vin tool confirms parts not available.

Tl* the contact owns a 2012 ford fusion. the contact received notification of nhtsa campaign number: 17v024000 (air bags); however, the part needed for the repair was not available. the contact stated that the manufacture exceeded a reasonable amount of time for the recall repair. the vehicle was taken to ed butts ford (1515 n hacienda blvd, la puente, ca 91744, (800) 960-3673), but the part was not available for the repair. the manufacturer was not contacted. the contact had not experienced a failure. vin tool confirms parts not available.

Takata recall, we have yet to have our airbags fixed and i think it has been over 2 years.

Tl* takata recall. the contact owns a 2012 ford fusion. the contact stated that nhtsa campaign number: 17v024000 (air bags) exceeded a reasonable amount of time for repair. the contact received the recall notification in march of 2017. the dealer (mac haik ford lincoln, 7201 n interstate hwy 35, georgetown, tx, 78628) stated that the parts were unavailable for the repair. the manufacturer confirmed that the parts were unavailable for repair. the contact had not experienced a failure. vin tool confirms parts not available.

Tl* the contact owns a 2012 ford fusion. the contact received a notification of nhtsa campaign number: 17v024000 (air bags); however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the contact called heritage ford at 1-844-362-2226 and was informed that the parts were not available. the manufacturer was not notified. the contact had not experienced a failure. vin tool confirms parts not available.

Takata recall i received a letter from ford in march of 2017 advising of a recall because of defect in passenger side airbag. i was told that i would be contacted when the parts to fix the issue was available. i have periodically been checking with my dealership, rountree in shreveport, with the orr ford dealership in stonewall and other ford dealerships in the area for the last 6 months, only to be told the part has not come in yet. in march i was told it was expected in april. today i was told it was expected in a few weeks. i am starting to think the problem will never be resolved.

Takata recall. i received a recall notice in march of 2017. i have contacted my ford dealer several times and continue to be told that they do not have the replacement parts and have no idea when they will have them. i am not comfortable driving a car when the airbag may explode.

Tl* the contact owns a 2012 ford fusion. the contact received a recall notification for nhtsa campaign number: 17v024000 (air bags). the parts to do the repair were unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the dealer (autonation ford in houston, texas) confirmed that the parts were not available for the recall remedy. the manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. the contact had not experienced a failure. vin tool confirms parts not available.

Tl* takata recall. the contact owns a 2012 ford fusion. the contact received a recall notification for nhtsa campaign number: 17v024000 (air bags); however, the parts to do the repair were unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the dealer dean arbor ford (3382 w m-55 west branch, michigan 48661) was contacted and confirmed that the parts were not available for the recall remedy. the manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. the contact had not experienced a failure.

Tl* takata recall. the contact owns a 2012 ford fusion. the contact received notification of nhtsa campaign number: 19v001000 (air bags). the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. paris ford (2020 ne loop 286, paris, tx 75460, (903) 784-2566) was contacted and confirmed that the part was not available. the manufacturer was made aware of the issue. the contact had not experienced a failure. parts distribution disconnect.

Takata recall. ford sent recall letter for vehicle airbag defect. they say the replacment is not available. i have contacted local dealer, and national call number to complain and try to get repair of the recall defect. it is not available. no one knows when it will be available. maybe months. i was told the part must be designed and mfg, before available. i requested interim repair or loaner. none is available. i told them my concern of driving vehicle with defect. they say ford does not know of any problem with the airbags. if no problem, why are they recalling? my vehicle re-sell value is lost with the defect present. i think ford is not taking care of this recall. sending me a letter notice, with no fix, is nothing. i cannot sell, replace, get a new car or quit driving the car while i wait for ford.

Tl* takata recall. the contact owns a 2012 ford fusion. the contact received notification of nhtsa campaign number: 17v024000 (air bags); however, the part needed for the repair was not available. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the contact called the manufacturer and was informed that he would receive another notice when the part becomes available for the repair. the contact had not experienced a failure. vin tool confirms parts not available.

Takata recall-i received a letter from ford this month (03/2017) that my vehicle was affected. my vin is not listed on the nhtsa website and is not available to your representative when i called the nhtsa. i called ford hq, and my car is affected. i do not feel safe driving my car (i live in florida-a "zone a", high-risk state) and drive frequently. i was told by a representative when i called ford that the nhtsa has stated that the cars are perfectly safe to drive and that i should not be concerned. i searched your website and did not find any information stating this. when i called, a representative from the nhtsa told me that this is not correct and that the nhtsa has not released any such statement. i thought it was important for you to know that ford representatives are using your name and credibility as an agency to deceive their customers and lead them to believe that they are perfectly safe driving cars with takata airbags.

Tl* takata recall. the contact owns a 2012 ford fusion. the contact received notification of nhtsa campaign number: 17v024000 (air bags) and stated that the part was not available within a reasonable time frame to schedule the recall repair. the dealer (courtesy ford, 1636 dogwood dr se ste 1, conyers, ga 30013, (770) 922-2700) stated that the contact would have to wait until a second letter was mailed to determine when the parts would become available. the contact was unable to determine when the vehicle would be repaired. the manufacturer was contacted and could not provide a reasonable date for when the vehicle would receive the recall repair. the contact was not experiencing a failure. vin tool confirms parts not available.

Tl* takata recall. the contact owns a 2012 ford fusion. the contact received notification of nhtsa campaign number: 17v024000 (air bags); however, the part to do the repair was unavailable. the contact called anderson ford (224 n alpine rd, rockford, il 61107) and was informed that the parts were not available. the manufacturer was not made aware of the issue. the contact had not experienced a failure. the vin was not available. parts distribution disconnect.

Tl* takata recall. the contact owns a 2012 ford fusion. the contact received notification of nhtsa campaign number: 17v024000 (air bags); however, the part to do the repair was unavailable. the contact called allen vigil ford (located at 6790 mt zion blvd, morrow, ga 30260) who stated that the parts were not available. the manufacturer was made aware of the issue and did not assist. the vin was not available. the contact had not experienced a failure. parts distribution disconnect.

Takata recall - recall letter received but the ford dealership has informed me that no parts are available for the fix.

I received the airbag recall letter, and called a ford dealer to change it. they told me that they don't have that airbag anymore. they suggested me to call them again in a few weeks. i did it, and got the same answer. please let me know what to do. where can change it?

Tl* takata recall. the contact owns a 2012 ford fusion. the contact received notification of nhtsa campaign number: 17v024000 (air bags) for the passenger frontal air bag inflator; however, the parts to do the repair were unavailable. the vehicle was taken to the local dealer (helman ford located on 12220 southwest fwy, stafford, tx, 77477) and the contact was informed that the recall remedy was not available. the dealer was not sure when parts would become available. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was notified of the issue and stated that they did not know the resolution time frame. the contact was referred to nhtsa. the contact had not experienced a failure. vin tool confirms parts not available.

Takata airbag inflators i received a recall notice dated 2/22/2017 for passenger airbag inflator replacement. i contacted my dealer, raceway ford in riverside, ca and was told i would be contacted when parts were available. i received another letter march 2017 from ford saying i would be contacted by ford when parts are available for this recall. i continue to check with my dealership and as of 1/10/2018 they still said no replacement was available. it is not acceptable that i have not had the recall fixed or at least be given a time frame that it would be resolved. i have had no further letters from ford and it has been almost a year driving a recalled vehicle!

Takata recall ford has send a recall on march 2017 and as of today, october 29th 2018 has not yet provided replacement of the defected airbag. furthermore is refusing to address a dashboard light of the passenger airbag, saying that it is not related to the recall.

Tl* takata recall. the contact owns a 2012 ford fusion. the contact received an interim recall notice for nhtsa campaign number: 17v024000 (air bags). the manufacturer stated that the contact would need to wait until the notice was received, but provided no specific timeframe. the contact was not experiencing a failure. vin tool confirms parts not available.

Ford motor company has notified me that the vehicle has a serious safety defect with the airbag system where the inflator may rupture resulting in metal fragments striking vehicle occupants causing serious injury or death. as this statement indicates the defect can cause life threatening injuries this defect makes the vehicle unsafe to drive as it puts the driver and passenger at risk of serious injury or death due to this known safety defect. ford motor company representative state they do not have the part to make the necessary repairs to correct the serious life safety defect with the vehicle and do not know when they will have the parts. this is a know life threatening safety defect that places the occupants of the vehicle at risk of serious injury or death every time the vehicle is driven placing ford motor company and the nhtsa criminally liable of any injuries and deaths that may occur due to their negligence in removing those vehicles from the roads and providing the owners a safe alternative until the manufacturers can produce the parts and make the necessary repairs to correct the serious life threatening safety defect in these vehicles.

Takata recall ford has sent two notices dating back to march 2017 telling me to contact my dealer autonation margate fl for repair and every time i contact them they tell me the parts aren't available. i am afraid to ride in this car and don't know how to get this accomplished. it is impossible to contact the manufacturer ford.

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