Very strong smell of gas inside of cabin while driving with heat on. *tr
Cpsc: i15c0225a: 2015 ford explorer: consumer stated the fuel line was cracked. *ss the consumer was informed a rock may have hit the fuel line. *jb
Tl* the contact owns a 2015 ford explorer. while accelerating, exhaust fumes entered the vehicle through the front vents. the failure occurred without warning. the vehicle was taken to the dealer where it was diagnosed that there was build up from the fuel injectors, which needed to be cleaned. the vehicle was not repaired. the manufacturer was not made aware of the issue. the failure mileage was approximately 10,000. updated 09/06/16*lj the consumer stated after the vehicle was serviced at the dealer, upon acceleration, the air condition/heat fan cuts off or slows down, and the exhaust smell continued to enter the vehicle. updated 10/18/16. *jb
Carbon monoxide complaint, i have become; sleepy, sick, nauseous, vomiting, 08/20/2015 the rich ford auto dealership salesman informed me that this was that new car smell, i filed complaints 08/28/2015 until today with, the rich ford auto dealership salesman informed me again that this was that new car smell, mechanic performing nose safety sniff test using his nose, and declaring the vehicle safe, using only the nose safety sniff test, and i filed my complaint with the bbb albuquerque, new mexico, they refereed me to bbb denver colorado they refereed me to bbb auto line arlington va, they have said it is too late to file my bbb complaint [xxx] with ford motor co complaint, about carbon monoxide from the day i bought this vehicle until now, today, their mechanic has repeatedly performing nose safety sniff test using his nose, and declaring the vehicle safe, using only the nose safety sniff test, [xxx] was the service writer, she has been promoted to service manager, [xxx] has informed me that rich ford auto dealership, is going to start charging me for service calls to check this carbon monoxide problem. ford vehicles involved in this event could be (bought back by the dealership) (if asked) i asked they said they would allow me to trade in the 2015 ford explorer sport, vin [xxx] for $2,000.00 of 1% of what i paid for it, it will be paid off in 09/2021. tsb 16-0166 did not become or turn into program 17n03. they are different repairs for the same issue. the dealership must perform tsb 16-0166. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr
08/20/2015 i bought my new, 2015 ford explorer sport, vin [xxx] for $59,000 dollars at rich ford auto dealership, 8601 lomas blvd ne, albuquerque, new mexico. 87111 (505) 292-0000 i filed complaints 08/20/2015 up until today with, rich ford, ford motor co, ford motor co.com, about the carbon monoxide complaint, i have become; sleepy, sick, nauseous, vomiting, 08/20/2015 the rich ford auto dealership salesman informed me that this was that new car smell, i filed complaints 08/28/2015 until today with, the rich ford auto dealership salesman informed me again that this was that new car smell, mechanic performing nose safety sniff test using his nose, and declaring the vehicle safe, using only the nose safety sniff test, and i filed my complaint with the bbb albuquerque, new mexico, they refereed me to bbb denver colorado they refereed me to bbb auto line arlington va, they have said it is too late to file my bbb complaint [xxx] with ford motor co complaint, about carbon monoxide from the day i bought this vehicle until now, today, rich ford auto dealership, 8601 lomas blvd ne, albuquerque, new mexico. 87111 their mechanic has repeatedly performing nose safety sniff test using his nose, and declaring the vehicle safe, using only the nose safety sniff test, [xxx] was the service writer, she has been promoted to service manager, [xxx] has informed me that rich ford auto dealership, is going to start charging me for service calls to check this carbon monoxide problem. on 08/20/2015 bought this vehicle, i have complained until now, even today 06/2019, this date, i purchased the 2015 ford explorer sport, vin [xxx] new for $59,000 dollars. ford motor co vs lawyer 2015 ford explorer sport, vin [xxx] reference to ford motor co, no 0:14-cv-61344-wpd 08/28/2015 information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr
Tl* the contact leased a 2015 ford explorer. the contact stated that there was a failure with the tpms not functioning properly. the dealer sent a mechanic to the contact's location who took the vehicle to the dealer and replaced the front driver side wheel sensor. the contact noticed that as the mileage increased, there was a strong odor emitting into the interior of the vehicle. the odor caused the contact and other occupants to have migraine headaches that required medical treatment. the contact was to check with an independent source and the manufacturer for odor testing. the dealer was notified of the strong fumes and indicated that they were not able to replicate the condition to provide a permanent remedy. the vehicle was not repaired. the approximate failure mileage was 500. updated 05/11/16*lj