We have classified the 53 complaints from 2014 Ford Explorer about SUSPENSION into the following categories.
The recall 19s17 (nhtsa 19v-435) affect the rear suspension .we bring in the car today and they replace the bad parts . now ford service is telling me that it affect my motor and transmission mounts but i have to pay $900 to replace those . vehicle is vibrating and shaking over 70mph . the mounts are here to minimise the vibration due to road defected , if the suspension don't do its work , and it wasn't because of the recall ... vehicle is only 90k miles
Tl* the contact owns a 2014 ford explorer. while driving various speeds, the rear suspension made noises without warning. the contact drove to gordie boucher ford lincoln of janesville (2727 us-14, janesville, wi 53545, 608-754-5511) where it was diagnosed that the toe link was fractured and needed to be replaced. the contact associated the failure with nhtsa campaign number: 19v435000 (suspension); however, his vehicle was not included in the recall. the manufacturer was notified of the failure and did not assist. the vehicle was not repaired. the failure mileage was 44,000.
I take vehicle to the dealer for faulty driver side door sensor and i strongly believe it's defective on manufacturing. then the dealer notify about rear suspension toe link replacement affecting the steering control. this recall also affect the rear hubs the dealer charge to me $990.00+tax to fix issue. the dealer recommends to change because of the safety issues. each hubs hold the wheels.
I recently was driving down the highway at 70mph when my car's steering became out of control. it was like i was fishtailing on ice and the steering was loose. thankfully i was able to brake and get into a grassy area off the side of the highway. i was able to get off the exit and drive at a slower speed. thankfully i did not crash but was extremely close to crashing.
On saturday, 6/29/19, i took my car to bob tomes ford in mckinney, tx, to have recall 19s17 work done as i feel i have limited control of my car due to this suspension toe link/steering issue. i was told ford sent the wrong parts and that i would have to wait a couple weeks for the correct parts to come in. i don't know if this is true. all i know is, i have complained to ford multiple times and was very glad to hear about this recall. now i have to wait even longer? this is the same recall from 2016. why can't ford get it right? should i trade my ford in? i just bought it in march 2019. i told the guy at ford, if i crash my car before they can fix it, i will be taking ford to court. help
Tl* the contact owns a 2014 ford explorer. the contact received a recall notification for nhtsa campaign number: 19v435000 (suspension) and stated that the manufacturer exceeded a reasonable amount of time to repair the vehicle. mac haik ford pasadena (4242 e sam houston pkwy, s pasadena, tx 77505) confirmed that parts were not available to perform the recall repair. the manufacturer was notified. the contact had not experienced a failure. parts distribution disconnect. *bf consumer stated upon further tries, mac haik scheduled the repairs and the repair were completed sept. 2019. i have no way of ensuring the repairs were completed correctly but i have not experienced any indications that would cause me to double the quality of the work. thank you for following up with my complaint that the manufacturer was acting upon supplying the dealer. ship parts to fix the flaw in a timely manner.*jb
Recall
Right rear toe link broke while driving on the highway. steering was compromised. the left rear toe link also showed signs of stress. this explorer was not included in the nhtsa campaign number: 16v245000 perhaps ford needs to expand the number of cars recalled due to this issue.
I discovered that on each side 1 of the 2 bolts securing the sub-frame stabilizer bracket to the body was missing and the other one was almost out. in the attached parts diagram the bolts are hs1. the car has 104,000 miles and it is clear that had i not noticed the remaining 2 bolts would have fallen out leaving the rear of the sub-frame able to move around. the main sub-frame bolts would then have come under increased strain and the suspension would have been subject to increased movement in unintended directions.
When we first received the vehicle we went on a road trip to az and the computer completely blacked out on the dash and the suspension was super wobbly. so we called to make an appt to bring it in as soon as we got back in to town but it was a 2 week wait for an appt. they kept our car for three weeks and as soon as we got it back it was the same problem. so we asked to make another appt and this time they kept our car for a whole month and got it back and the same problem. any little bump or indent in the road and the car is wobbly all over sounds like the bearings. we have yet to get it fixed and i seen there was a recall on 2014 ford explorers for the rear bearings. i called the number for recalls and they said they didn't see one for this vin but it's the same problem from the recall in 2016 for the same year vehicles.
My ford explorer has a constant exhaust smell in the cabin. the dealership completed a recall when i first purchased the vehicle and now the dealer is telling me they do not know of any exhaust in the cabin issues. strange now the dealership knows nothing about a problem they tried to fix. the front suspension has been replaced 3 times now. about every 20k miles the front suspension start to fail and makes loud clunking noises and we loose alignment in the front end. this last time the tow in the front tires changed and caused for unusual steering on the freeway. the turbo's on the 3.5 ecoboost have a known oil leak issue that causes damage to the catalytic converter. ford refuses to cover the catalytic converters even if you have their in house extended service plan.
Tl* the contact owns a 2014 ford explorer. while driving approximately 35 mph, the contact lost control of the steering wheel and the brakes started to squeak and then locked up. the vehicle shifted into oncoming traffic, but no crash occurred. there were no warning indicators illuminated. the vehicle was towed to frank fletcher ford lincoln (3015 turkey creek rd, joplin mo 64801, phone number: (417) 623-5660) where it was diagnosed that the control arm detached due to the contact hitting something with the vehicle. the vehicle was not repaired. the manufacturer was not contacted. the approximate failure mileage was 85,000.
My vehicle has 69k miles with only freeway driving and the struts and bearings already have to be replaced. the cost is $900 at the ford dealership. i was told that the bearings are worn out causing problems with the struts. anytime i would drive at low speeds you could hear a loud knocking sound. my nissan is 12 years old and it just now needed similar maintenance. something is not right with this quality.
Tl* the contact owns a 2014 ford explorer. the contact received notification of nhtsa campaign number: 16v245000 (suspension) however, the part to do the repair was unavailable. the contact stated that the manufacturer and dealer exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact had not experienced a failure.
Takata recall cuando lo manejo se mueve mucho es difcil de controlar a 60 millas parese un bote 🚣 se mueve de lado a lado como si patinara mas en el freeway es muy riesgoso
Since i purchased this vehicle new in july 2014, i have experienced a sulphur like smell in the cabin area of the vehicle when i accelerate. the odor is strong enough to make you feel nauseous and light headed. i have taken the car back to the dealership where it was purchased on two separate occasions. on one visit they claimed they had installed additional vents to eliminate the fumes. the second time, the exhaust was reportedly replaced. neither repair created any improvement in regard to the smell. additionally, i have experienced issues with the front suspension/steering area. the vehicle has been taken back to the dealership on two separate occasions to address the issue(s). the vehicle has a loud popping sound that emanates from the right front axle area when making a low speed turn. the first repair was reportedly a loose "boot cover". the second repair consisted of the installation of a "shim" to address the problem. neither fix took care of the issue long term.
Still waiting for parts for this recall which was issued in april. this is really ridiculous considering the vehicle is not safe to drive.
Tl* the contact owns a 2014 ford explorer. the contact received notification of nhtsa campaign number: 16v245000 (suspension); however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the vin was invalid. the contact had not experienced a failure.
Tl* the contact owns a 2014 ford explorer. the contact received notification of nhtsa campaign number: 16v245000 (suspension); however, the parts to do the repair were unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was notified of the issue. the contact had not experienced a failure. vin tool confirms parts not available.
Tl* the contact owns a 2014 ford explorer. the contact received notification of nhtsa campaign number: 16v245000 (suspension). the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was notified of the issue. the contact had not experienced a failure.
Notified june 2016 of rear suspension link that may fracture which may result in loss of control. as of today, 10/12/16 i have heard nothing from ford and i am concerned about continued use of the vehicle. how long should this type of repair typically take?
Tl* the contact owns a 2014 ford explorer. the contact received notification of nhtsa campaign number: 16v245000 (suspension). the part needed to repair the vehicle was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not notified of the issue. the contact had not experienced a failure. vin tool confirms parts not available.
Tl* the contact owns a 2014 ford explorer. the contact received notification of nhtsa campaign number: 16v245000 (suspension) however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure.
Tl* the contact owns a 2014 ford explorer. the contact received notification of nhtsa campaign number: 16v245000 (suspension); however, the part for the recall repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the contact had not experienced a failure. the manufacturer was not made aware of the issue. vin tool confirms parts not available.
Ford initiated recall on 4/25/16 for a toelink suspension repair. it has been longer than 60 days and i have not been offered a repair due to lack of parts according to discussions with ford customer service and my local dealer. i have not be offered a temporary replacement vehicle. i am concerned about safety as the vehicle is our primary family vehicle.
Tl* the contact owns a 2014 ford explorer. the contact received a manufacturer's recall pertaining to nhtsa campaign number: 16v245000 (suspension). the dealer was unable to supply the parts within a reasonable time frame. the manufacturer was unable to determine when the parts would be supplied to the dealer. the contact had not experienced a failure. vin tool confirms parts not available.
Tl* the contact owns a 2014 ford explorer. the contact received notification of nhtsa campaign number: 16v245000 (suspension); however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. parts distribution disconnect.
Tl* the contact owns a 2014 ford explorer. the contact received notification of nhtsa campaign number: 16v245000 (suspension). the manufacturer was unable to determine when the parts would be supplied to the dealer. the contact was unable to determine when the vehicle would be repaired. the contact had not experienced a failure. vin tool confirms parts not available.
Recently had to replace a failed power steering issue, and i am reading that many others are having the same issue. ford has indicated that my vehicle is not currently under a recall, but obviously it is effecting more vehicles than just the ones they have recalled. my vehicle lost the ability to steer on the freeway, putting myself and my childrens' lives at risk. this is disgraceful that ford will not recognize this issue for more than just the selected vehicles.
Tl* the contact owns a 2014 ford explorer. the contact received notification of nhtsa campaign number: 16v245000 (suspension); however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was notified of the issue. the contact had not experienced a failure. vin tool confirms parts not available.
I am having a major concern over this recall given the fact that nothing can be done to resolve this issue until the third quarter of 2016. how can ford allow 75k+ drivers to drive willingly knowing there may be a potential issue with their steering. this is even more so of a concern for me since my family and i are scheduled to travel north 16 hours tomorrow. heaven forbid but who will be responsible for damages to my vehicle or my family because ford was not proactively prepared to remedy this issue? who will reimburse me for a rental since i cannot rely on my vehicle i pay good money for and on time every month? this is my very first ford vehicle i have had for 6 months and this is the 2nd steering issue ive encountered and am very disappointed and concerned. just three weeks ago i had to have my steering rack replaced. this is just unacceptable!
Tl* the contact owns a 2014 ford explorer. the contact stated that there was a manufacturer recall on the suspension. there was no permanent repair solution yet and the part was not available for the suspension recall. the contact was not included in nhtsa campaign number: 16v245000 (suspension). the manufacturer was unable to provide a repair solution to refer the contact to the dealer for inspection and repair. the contact had not experienced a failure.
We received a recall letter concerning the rear suspension toe link. i have not driven this vehicle since receiving the letter. i do not feel safe in driving a vehicle. when can we expect a solution to a fix for this vehicle? it is very discouraging making payments on a vehicle and not feel safe in driving it. thank you for your time. *tr
Tl* the contact owns a 2014 ford explorer. the contact received notification of nhtsa campaign number: 16v245000 (suspension); however, the parts for the recall repair were not available. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the contact had not experienced a failure. the manufacturer was made aware of the issue. parts distribution disconnect. updated 08/05/16*lj updated 09/29/16.*jb
Tl* the contact owns a 2014 ford explorer. the contact received notification of nhtsa campaign number: 16v245000 (suspension) however, the part to do the recall repair was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was notified of the issue. the contact had not experienced a failure. vin tool confirms parts not available.
In june 2016, i received a manufacturers recall letter for a 2014 ford explorer. recall number: 16s18. indicating that the rear suspension toe link(s) may fracture due to an improper weld. resulting in loss of steering control, a difficult steering condition, or rear suspension noise with an increased risk of a crash. it stated that when parts are available, ford will send a letter to inform us to contact our dealer to schedule repair. four months have gone by with no word from ford. i called the local ford dealer and asked about the timing on this particular recall. dealer informed me that parts to facilitate repairs were not yet available and that they anticipate a letter to be sent out in january of 2017. my complaint is that 4 to possibly 6 months or more is not a timely completion of work associated with a recall that involves safety issues as serious as loss of steering control. since the recall repairs have not been timely, my safety officer for the company i work for has informed me that my assigned vehicle can no longer be driven until the recall work has been completed. this has caused a major headache in dealing with the logistics of my job and the need to use that vehicle for my field-related work, where no other vehicle is readily available.
I have called the dealership numerous times since receiving the recall notice and they are unable to repair the vehicle for the recall
Tl* the contact owns a 2014 ford explorer. the contact received notification of nhtsa campaign number: 16v248000 (suspension). the part to do the recall repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was aware of the issue. the contact had not experienced a failure. parts distribution disconnect.
Tl* the contact owns a 2014 ford explorer. the contact received notification of nhtsa campaign number: 16v245000 (suspension); however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. parts distribution disconnect.
Tl* the contact owns a 2014 ford explorer. the contact received notification of nhtsa campaign number: 16v245000 (suspension). the part to do the repair was not available. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure.
Tl* the contact owns a 2014 ford explorer. the contact received notification of nhtsa campaign number: 16v245000 (suspension); however, the parts to do the repair were unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the contact called a local dealer (mel hambelton ford, 11771 w kellogg st, wichita, ks 67209, (316) 462-3673) and was informed that the parts were not available. the manufacturer was not contacted. the contact had not experienced a failure. parts distribution disconnect.
Nhtsa recall 16v-245 after 6 months parts are still not available to repair what could be a serious suspension issue. vehicle may be unsafe and it certainly seems like 6 months should be more than enough time to at least start addressing this issue. wife has been afraid to drive the vehicle.
Tl* the contact owns a 2014 ford explorer. the contact received notification of nhtsa campaign number: 16v245000 (suspension). the part to do the recall repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available. updated 10/19/16*lj updated 11/03/16.*jb
Nhtsa recall number: 16v245, recall date: apr 25, 2016, ford recall number: 16s18. risk to safety: an improperly welded toe link that fractures while driving could result in a loss of steering control, increasing the risk of a crash. manufacturer has exceeded reasonable amount of time to repair vehicle, according to recall notification this vehicle is not safe to drive do to increase risk of crash. also have complained to ford for over a year to have vehicle repaired for exhaust fumes entering cabin upon hard acceleration. received numerous emails back from manufacturer that they have no repairs available and is unwilling even to attempt to repair. vehicle remains parked in garage not willing to drive.
Tl* the contact owns a 2014 ford explorer. the contact received notification of nhtsa campaign number: 16v245000 (suspension); however, the part to do the repair was not available. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.
Tl* the contact owns a 2014 ford explorer. the contact received notification of nhtsa campaign number: 16v245000 (suspension); however, the part to do the repair was not available. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.
Suspension recall. there has been a recall out for over 3 months which can affect the stability of the vehicle and there is still no fix available. i haven't been able to drive the car and can't sell it because no one will buy it until recall done. i haven't had an indecent yet, but, i won't drive it because of the safety risks to my family.
Noises coming from front and rear suspension
Tl* the contact owns a 2014 ford explorer. the contact stated that while driving at approximately 5 mph, the lower control arm fractured causing the contact to crash into another vehicle. the vehicle was not diagnosed or repaired. no further details were available. the manufacturer was not made aware of the failure. the failure mileage was 18,500.
Tl* the contact owns a 2014 ford explorer. the contact stated that while driving at approximately 5 mph, the steering wheel became difficult to maneuver without warning. as the contact applied force to the steering wheel in order to steer the vehicle, the vehicle suddenly jerked to the side. as a result, the contact crashed into the rear end of another vehicle. the air bags failed to deploy. upon inspection, the contact noticed that the lower control arm in the front of the vehicle had fractured. the contact sustained minor bruises and the rear passenger sustained minor neck bruises that required medical attention. a police report was not filed. the vehicle was towed to a dealer where it was diagnosed that the control arm needed to be replaced. the vehicle was not repaired. the manufacturer was notified of the failure. the failure mileage was 18,500.