We have classified the 2 complaints from 2012 Ford Explorer about EQUIPMENT into the following categories.
Tl* the contact owns a 2012 ford explorer. while driving at an unknown speed, the contact smelled a strong fuel and burning odor in the vehicle. the failure was persistent. the vehicle was taken to a dealer where it was diagnosed that the heat and air conditioner calibrations needed to be updated. the vehicle was not repaired. the contact was concerned about the fumes in the vehicle affecting her children. the manufacturer was notified of the failure. the failure mileage was approximately 36,000.
Ford sync system - continues to freeze and not function. navigation system freezes up and/or doesn't work at times. phone system shows you on a call when you are not. multiple times not working and is supposed to be hands free. have had the system replaced and updated and still doesn't work properly or as advertised. ford case # cas [xxx] keep getting told they have an expert looking in to it and it might be related to the iphone. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr
Tl* the contact owns a 2012 ford explorer. the contact stated that touchscreen of the navigational system malfunctioned. the vehicle was taken to the dealer who but they advised that the failure could not be corrected. the manufacturer was notified of the failure who advised that a remedy for the failure was not available. the vehicle was not repaired. the vin was unavailable. the failure mileage was 1,450.
Two extremely frightening experiences happened this day. (1) i was driving on interstate 95 and the explorer braked extremely hard from a speed of 65 mph to zero. there was nothing around and i could not determine any reason for this. i proceeded on to my destination and the vehicle accelerated inexplicably to 95 mph. i tried to turn off the cruise control manually and by tapping the brake (i was fearful of the vehicle rolling). thank god, i was able to maneuver around traffic in northern new jersey and then the vehicle reduced speed. it was a very terrifying experience and one the ford dealer told me he has no explanation for. i have had many, failures of the myfordtouch system which i will detail in a separate incident report.
This form does not allow entry of multiple dates. there is an issue with myfordtouch with this vehicle that is continual. putting in one date is pointless. the climate (defroster, etc) system and the navigation system are part of this module, along with phone and audio features. this module locks continually and it is dangerous because you can't control the defroster or navigation system manually when this occurs. repeated trips to the dealer have been fruitless and my wife was in dangerous situations several times in heavy traffic corridor conditions in northern new jersey. it is unconscionable that ford is selling these vehicles for nearly $50,000 that are defective and they know they are defective.