Problems with 2011 Ford Explorer STEERING

Experienced loss of electric power steering assist while driving on winding mountain road within 11 months of having recall 14s06 performed on vehicle. was informed by ford service that cause was failure of part replaced to resolve recall 14s06.

We've had our 2011 ford explorer for less than a year. we bought it used with approximately 130,000 miles on it, it now currently has approximately 190,000 miles. we were about to leave our house, so the explorer was stationary at the time. i started it up and immediately an error popped up on the dash for "power steering fault" and "advancetrac" warning. i attempted to drive the vehicle, but without power steering i would be putting my family and myself in danger. luckily this happened while the vehicle was stationary. if my wife were out driving and this happened, it could have been very bad for her and my kids. we set up an appointment the ford dealership in our town, they found that the power steering rack needed to be replaced and told us that it would cost ~$2100. i told them it should be covered because of a recall i found online for this problem. they told me to call ford customer service. my wife called and they told her there was nothing they could do. i proceeded to call back the ford customer service and spoke to a rep. after getting the run around he finally gave me a case number to give to the ford dealership, expressing that this would be fully covered under a field service action #: 15n01 for epas steerring efforts, with no cost to me. i gave the case number to the ford service rep. today i get a call back that the case number is declined by ford because our vehicle has over 150,000 miles on it. we never got a recall notice in the mail or a call from ford mentioning the recall before the 150,000 mile deadline. we've had this vehicle for less than a year and still owe $8000 on it, and ford wants $2100 to repair a part that they knew was a common problem.

Tl* the contact owns a 2011 ford explorer. while driving 55 mph, the power steering assist fault warning indicator illuminated and the steering wheel seized. the vehicle was powered off and restarted, but the failure recurred. the vehicle was towed to the contact's residence. the contact called bedford ford lincoln (6985 lincoln hwy, bedford, pa 15522, (814) 623-8154) and scheduled an appointment. the manufacturer was not made aware of the failure. the failure mileage was approximately 153,494.

Power steering quit working. vehicle console displayed 'power steering assist fault'. ford dealership would not repair since our vehicle was over 150,000 miles. mileage was 175,000 when it stopped working.

Loss power steering, steering wheel locked when attempting to back up from parking space. could not steer wheel in the direction to back out of the parking space.

Loss of power steering. there is a recall for this concern for my model year but my vin is not included.

Tl* the contact's wife owns a 2011 ford explorer. while driving 10 mph, the steering wheel seized and the power assist warning indicator illuminated. the vehicle was towed to the contact's residence and then to randall ford (5500 rogers ave, fort smith, ar 72903, (479) 452-1311). the dealer stated that the power steering rack needed to be repaired before reprogramming the module, and that the vehicle was over the warranty mileage. the vehicle was not repaired. the manufacturer was made aware of the failure and the contact was informed that anything outside of the recall repair would have to be paid out of pocket. the failure mileage was 151,000.

Tl* the contact owns a 2011 ford explorer. when the vehicle was started, the steering became difficult to turn and the power steering assist fault indicator illuminated. the vehicle was not taken to the dealer or an independent mechanic for diagnostic testing or repairs. the manufacturer was notified of the failure. the approximate failure mileage was 68,000.

Tl* the contact owns a 2011 ford explorer. while exiting the highway at 35 mph, the power steering stopped working and the vehicle was extremely difficult to turn. the contact managed to drive the vehicle home. the vehicle was driven to park ford (400 west ave, tallmadge, oh 44278, (330) 633-6222) where they wanted to charge for diagnostic testing. the vin was included in nhtsa campaign number: 19v435000 (suspension); however, the dealer did not mention this to the contact. the manufacturer was not notified. the failure mileage was 158,060.

Tl* the contact owns a 2011 ford explorer. while pulling out of the driveway in reverse, "power steering assist fault" appeared on the message center and the vehicle lost power steering ability. the contact drove the vehicle to roush ford (5575 keim cir, columbus, oh 43228) where it was diagnosed that the electronic power steering failed and needed to be replaced. the manufacturer was notified of the failure. the vehicle was not repaired. the approximate failure mileage was 150,000.

Power steering has previously been recalled, software was updated but then ultimately power steering failed, ford sent out supplemental recall and extended warranty to repair steering issues yet that is disregarded after 10yrs or 150,000 miles whichever comes first for the vehicle. i, like many, experienced failure after 150,000 miles, 156k to be exact. it's pathetic that ford will not back their own vehicles past 150,000 miles. aside from the steering failure our current 2011 explorer looks brand new, it's a shame that ford turns their backs to you and lays the repair cost on the consumer knowing that it has been an ongoing issue for some time. i spoke with ford customer service to no avail, they will not do anything for you past 150,000. sadly this is my wife's vehicle that transports our kids. ford knowingly puts consumers in danger by not honoring their recalls or extending them for the lifetime that the vehicle is in use. even after the first software update they performed on the car the power steering would not turn on here and there, eventually it stopped turning on entirely. ford is not built tough like they preach, they are built poorly and their backs are turn towards the consumers when issues arise. such a frustrating experience.

Tl* the contact owns a 2011 ford explorer. while driving 40 mph, the steering wheel seized and 'repair power steering now' illuminated on the instrument panel. chastang ford (6200 n loop e fwy, houston, tx 77026, (832) 460-5343) was contacted and stated that the warranty was expired due to mileage. the vehicle was not taken to a dealer or independent mechanic for diagnostic testing or repairs. the manufacturer was not made aware of the failure. the failure mileage was 159,754.

Driving 25 to 30 mph when the steering wheel became difficult to turn,.call dealer ford al piemonte and make and appointment but they say is not a recall ,they didn't repaired as yet.( what can i do?) in melrose park illinois. i took this truck for a recall in 2017 for the same problem and at that time they fix it not this tme.

Tl* the contact owns a 2011 ford explorer. while driving 35 mph, the steering wheel became difficult to turn. the contact stated that the power steering assist fault and service advancetrac warning indicators illuminated. the contact turned the vehicle off and on multiple times, but the steering failure continued. the vehicle was towed to the contact's residence. the contact called bluebonnet ford lincoln (located at 351 n interstate 35 frontage rd, new braunfels, tx 78130, (830) 606-8011) and informed them of the failure. the vehicle was not diagnosed or repaired. the manufacturer was notified of the failure. the failure mileage was 191,000. *dt consumer stated no recall under her vin#. advised to make a report to get ford to pay due to malfunction of a power steering. vehicle is sitting in driveway.*jb

Almost wrecked vehicle the other day. out of no where, no control of steering/back end of car. back end feels like driving on ice. fishtailing and then whole car feels out of control. wheels squeal when turning, changing lanes. steering wheel cocked at 2 o'clock position. drive over railroad tracks, bumps, cracks and back end sways out. traction control on but isn't responding. car with swerving lines behind shows on dashboard. i saw recall notice 19s17 for suspension issue. this seems to be what i am experiencing but my vin# isn't listed. this is very dangerous, afraid to drive vehicle.

Tl* the contact owns a 2011 ford explorer. while attempting to reverse from the driveway, the "power steering assist failure" message appeared on the message center. the contact turned off the vehicle and it restarted normally. the contact stated that the failure began approximately two months ago and was becoming more frequent. the vehicle was not taken to the dealer or an independent mechanic for diagnostic testing. the manufacturer was not notified of the failure. the vehicle was not repaired. the approximate failure mileage was 83,000.

I started my car and tried to back up but it was like the power steering was out.i couldn't move the steering wheel and a warning came up, power steering assist unavailable. i turned the vehicle off and it worked. it happened to me 3 times yesterday and on the 3rd time it took several times of turning the vehicle on and off.

While driving and while just starting the vehicle, the power steering and terrain management systems ding loudly on the left side of the display while telling me i have an error. while driving, the power steering did go out briefly but came back.

My 2011 ford explorer power steering stopped working and when i looked up the recalls i saw there are 6 recalls on the 2011 ford explorer. one of them is the power steering (14e001000) but when i called my explorer is not part of that recall.

Tl* the contact owns a 2011 ford explorer. the contact stated that the power steering seized occasionally and the power steering assist warning indicator illuminated. the contact would have to turn the vehicle off and back on for it to resume normal operation. lake keowee ford (859 by pass, #123, seneca, sc 29678, (864) 888-3600) was contacted and stated that the vin was not included in a recall for the power steering assist. the vehicle was not diagnosed or repaired. the failure recurred. the manufacturer was made aware of the failures. the failure mileage was 108,000.

My 2011 ford explorer has about 140000 miles. several times prior the power steering has gone out and have not been able to steer the car. this as occurred while the car is not moving. it was cleared by turning off the engine and restarting the car. serramonte ford dealership says are error codes found and the estimated cost will be over $2,300. the car is not drivable and i ma still making payments on this car as i purchased used from dealership about 2 yrs ago. this is a very dangerous and life threatening way to treat this problem. why can't ford take accountability of this pproblem since all of these complaints are piling up and not leave us to die with our families. surely by now they must have some idea what the problem is and how to fix it. the problem as recall code of 14s06 & 14v-286 and not very many vin#'s are being added to this same recall. please ford! help us from not dieing in your vehicles. please! the average american cannot afford to repurchase cars when they defective. i am a single mother of 3 children and 2 with special needs. please help us resolve this issue.

I recently got the 2011 ford explorer.i keep getting this odor smell when i first start the car and accelerate.it lasts for 5 minutes,then it goes away. also, i recently started getting this vibration through the gas pedal on highway speeds.the car will shake sometimes.when i brake from highway speeds,my car shakes.i have brought it to ford twice and they charge me $2000 to replace parts,but the problem still persisted.other garage cant seem to figure out whats causing it.

While on the highway at about 80 mph the gauge cluster screens showed a 'power steering fault' and a 'traction control failure' error and it caused the steering wheel to stiffen up moving only about less than an inch, we pulled over to the side of the highway and shut off the car and then we turned the car back on and it started working just fine until the same exact scenario occurred for the second time. a few days before the power steering error and traction control error popped up on the gauge cluster at a red light, the steering was very stiff and allowed for limited movement. the power steering and traction control error occurred twice at stoplight and they both went away by turning on and off the car. all of this happened after we sent the car to a mechanic to get the power steering module checked and replaced after the car left us stranded as the power steering had previously failed entirely on us. this has been an ongoing issue with this car for about a 5 months and it's been an absolute headache!!!!

There was a recall 14e-001/13s14, they reset my computer did not replace the part which finally failed when i was driving making steering extremely difficult had i not been familiar with manual steering it could have caused a terrible accident. in order to fix the problem i had to replace the part that was part of the problem and the reset on computer which was the only thing done. this is a dangerous practice of quick fix to override the system to protect a bottom line not the buyers of ford vehicles. had they replaced the part instead of resetting my computer this would never of happened.

My 2011 ford explorer has about 89000 miles on it. twice recently the power steering has gone out and it has been impossible to steer the car. both times this has been while the car is not moving. it was cleared by turning off the engine and restarting the car. the local ford dealership says they can not find anything wrong and no error code was found. we were told to drive the car and if it happens again do not shut off the engine and call to have the car towed to the nearest ford dealership. this seems like a very dangerous and life threatening way to treat this problem. why can't ford own up the problem since all of these complaints are piling up and not leave us consumers at such risk. surely by now they must have some idea what the problem is and how to fix it.

Right front axle/control arm failing (snapped cleanly in 2) 3 times within 2 years. first time may have been subsequent to low speed front end collision. second & third times driving less than 25 mph with no collision until after hearing the snap & subsequent loss of steering. second time failure occurred while accelerating from a full stop & turning left on a city street.third time i'd been driving straight approximately half a mile on a city street with speed no greater than 25 mph. last two replacement/repair done by progressive insurance certified repair facility.

Service power steering warning light came on, code was for left steering control module. one week later, power steering was intermittent, then went out completely. took in to ford dealership, code for safety recall 15n01 came up, ford dealership says my vehicle is covered under recall but ford motor company refuses to fix, stating "no household loyalty", because i've not purchased a ford brand new. when calling ford about the issue, they say they "will stand behind the ford dealerahip in their decision"; yet now that the dealership is ready to fix and waiting for the authorization code from fmc, fmc will not stand behind the dealerships decision.

Tl* the contact owns a 2011 ford explorer. after the vehicle was repaired per nhtsa campaign number: 14v286000 (steering) by basil ford (1540 walden ave, buffalo, ny 14225, (716) 893-1000), the steering seized while driving 20 mph. the contact pulled over and had the vehicle towed to west herr ford (10 campbell blvd, getzville, ny 14068, (716) 688-5464). the vehicle was diagnosed, but the results were not disclosed. the manufacturer was not made aware of the failure. the vehicle was not repaired. the failure mileage was 100,000.

While driving at 20 mph the car lost power stearing. this made the car very hard to drive at low speads. was able to get the car to karl flammer ford in tarpon springs fl. the service advisor told me to restart the car and sometimes the steering will be reset. that worked but no indication was given to me that this was a known problem. this is dangerous and i am sure they will properly address the situation when someone dies.

Since saturday, march 16, 2019 the "power steering assist fault" message comes on the dashboard screen every time i start the car (2011 ford explorer limited) and i am unable to steer the car. the car is parked in a garage. previously, when this happened i was able to turn the car off and the fault would clear, however now the fault stays on after every restart and the steering wheel does not move.

I stopped at a gas station turned off the car, pumped gas, then started the car to leave and there was no power steering.

Tl* the contact owns a 2011 ford explorer. while driving various speeds, the power steering malfunctioned and the steering wheel seized in a position that made it difficult for the contact to maneuver the vehicle. sentry ford (4100 mystic valley pkwy, medford, ma 02155, (781) 395-6400) was contacted and stated that there were no recalls for the power steering; therefore, the contact would be responsible for the repairs. the manufacturer was not contacted. the vehicle was not diagnosed or repaired. the failure mileage was 100,000.

Tl* the contact owns a 2011 ford explorer. while driving 40 mph, the power steering failed. while driving off the freeway ramp, the contact had to use more strength than usual to steer the vehicle. the contact pulled the vehicle over to the shoulder, waited a few seconds, and drove home. there were no warning indicators illuminated. the dealer was not contacted due to full waiting lists. the vehicle was not diagnosed or repaired. the manufacturer was not made aware of the failure. the failure mileage was 144,992.

This vehicle was in for a recall for the electrical power steering. recall was done on the vehicle in 2014 now in 2019 at 150,000 miles and again the same problem only this time it cost me $1,800 to get fix just to have the same problem recur 3 times. i also got into an accident. this is more than a safety issue and i notice a lot of people complaining about the same thing. when will ford decided to address this issue!

Driving 70 mph on a highway the service power steering immediately light came on and service terrain management system light as well. i had no power steering.

My wife started getting the code on her display that the power steering was at fault! then it would reset and work, this happened a couple of times! we were out to eat and go in the vehicle and started home. when this happened again while going down the highway! i was able to get it to the side of the road and had to have it towed from there!

I was leaving to work and the steering was hard .the car was stationary , it marked power steering assault.im pregnant and i'm afraid to crash while driving.

The power steering failed causing the steering to become difficult almost resulting in a car crash

While driving on highway 80 near donner pass in california the "traction control unavailable" light came on with "check power steering" light. steering wheel resistance increased as if power steering was beginning to fail. about 15 minutes later while driving in a snowstorm the red "service power steering immediately" light came on and the power steering totally failed making controlling the vehicle extremely difficult. the fact that this failure could happen at any time and in my case during white out winter conditions is incredibly dangerous and i felt lucky to not to have gotten into an accident as a result. i have read so many reports of this same power steering failure and am surprised that no recall action on this vin has been initiated. contacted ford dealerships who say that since no "error" code is present they will not correct or repair the issue. hopefully the nhsta will finally initiate a recall before someone dies from this problem.

While driving in the highway the steering system suddenly locked, making very difficult to change direction. this happened suddenly and we were close to an accident.

Power steering failure. has happened when stationary as well as when moving. steering is locked and steering wheel cannot be turned without considerable force.

Tl* the contact owns a 2011 ford explorer. while the contact was attempting to steer out of a parking space, the power steering failed and "power steering fault" appeared on the instrument panel. the vehicle was driven to the contact's residence. the vehicle was taken to moses ford inc (2001 maccorkle ave, st albans, wv 25177) where it was diagnosed that the power steering failed and needed replacement. the vehicle was repaired. the manufacturer was notified of the failure. the approximate failure mileage was 62,960.

Tackata recall vehicle lost power steering while driving down a city street. unknown reason for loss of steering. extremely dangerous and ford says they cannot do anything for this vehicle. there are recalls for this problem and for the same year model.

Takata report. this is to report that my vehicle is going through a similar as other vehicles. the steering locks in place and i am unable to move the steering wheel at all. i did some research and i am not the one with this issue. an accident could of easily happen because of it.

Tl* the contact owns a 2011 ford explorer. the contact stated that the electric power steering warning indicator flashed and the steering wheel became extremely difficult to turn in either direction. the vehicle was included in nhtsa campaign number: 14v286000 (steering), but the contact did not receive a notification. the dealer indicated that the part for the repair was not available. the dealer also stated that the failure was related to the recall pertaining to the e-pass gear and the steering rack assembly needing to be replaced. the contact was waiting on johnson city ford (207 princeton rd, johnson city, tn 37601, (423) 282-3000) to receive the part from the manufacturer as the recall campaign had been applied to the vehicle since may 29, 2014. the contact was not informed why the recall repair was not performed before the vehicle was provided as a trade in from honda kingsport (2217 e stone dr, kingsport, tn 37660, (423) 358-2519). the manufacturer was notified of the failure. the approximate failure mileage was 192,000. parts distribution disconnect.

Power steering intermittedly fails at different times. seems to happen early when the car is used. this occurs when the car is in motion and steering becomes really hard.

Tl* the contact owns a 2011 ford explorer. the contact stated that the power steering seized while driving 65 mph. the contact slowed the vehicle down and was able to pull over to the road shoulder. the contact was able to slowly drive the vehicle home. the contact called five star ford stone mountain (3800 us-78, snellville, ga 30039, (470) 552-0862) and was informed to bring the vehicle in for diagnostic testing. the vehicle was not diagnosed or repaired. the manufacturer was not contacted. the failure mileage was 141,989.

Tl* the contact owns a 2011 ford explorer. while driving 55 mph, the service trac and service power steering warning indicator illuminated. the contact stated that it became difficult to maneuver the vehicle. the vehicle was not taken to be diagnosed. additionally, the contact stated that the vehicle was previously repaired per nhtsa campaign number: 14v286000 (steering); however, the failure recurred. neither the dealer nor the manufacturer was contacted. the approximate failure mileage was 99,000.

Power steering went out a second time. more than just a loss of power steering....basically cannot steer at all. was 'fixed' by ford in 2015....beyond dangerous.life threatenening problem never fixed...really?i can be reached at (xxxxxx). parts of this document have been redacted to protect personally identifiable information pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6)

Was driving the car and as soon as we pull in the parking lot the engine light came on and the car won't move. it was towed to ford mechanic and they said the water pump was fault which made the coolant to enter the engine hence messing up the engine and i needed to replace the engine. it cost me arms and legs to fix the engine. ford need to recall water pump failure which is leading to costly fixing of the engine. the roof was also leaking and the water was dripping through back seat belt. today i was pulling off the parking the power steering fault light came on , and it was hard to turn the steering . this car has a lot if prblems .