Tl* the contact owns a 2014 ford escape. while driving approximately 35 mph, the vehicle decelerated and the service engine warning indicator illuminated. the contact noticed gray smoke under the hood. the contact shut the vehicle off and attempted to restart it, but was unsuccessful. the contact exited the vehicle and it ignited in flames. the fire department extinguished the fire and could not determine how it started. a police report was filed and there were no injuries. the vehicle was towed to green ford (3800 w wendover ave, greensboro, nc 27407) where it was determined that the vehicle was too burnt to determine the cause of the fire. the manufacturer was notified of the failure. the contact was unaware that the vin was included in nhtsa campaign number: 17v209000 (engine and engine cooling). the approximate failure mileage was 55,300. * (recall related incident) ts
Car purchased 1/18/2014. safety recall notice 17s09/nhtsa recall 17v-209 received 4/2017. parts were not available till 11/22/2017. by this time, vehicle was out of warranty. coolant seepage was due to pressure fractures within coolant tank walls and tank not part of recall. the "low level sensor" is a needed addition but i far as i can tell, the replacement coolant tank if not an improved tank, will also develop pressure fractures in the future. maybe ford will have a tank fix later.
My son was driving my 2014 ford escape on the street to i-25 when he thought he smelled smoke, then the engine failure flashed on the screen and the engine turned itself off. he was able to move the vehicle to a safe location then he popped the hood and saw flames so he shut the hood and called the fire department
My vehicle was overheated for about 3 times and i have reported it to the ford dealership here in american samoa. i also received a recall notice about this vehicle (safety recall notice 17s09). up to now, the ford dealership have not fix this recall issue and i and my family are always at higher dangerous risk due to this unresolved recall. i have paid hundreds of dollars to the dealership for fixing the problem via other replacement parts and still nothing directly to the recall part. the recall part is the engine coolant.
I've been having issues with my car stalling out. it began on 11/10/17 when i started the car. i drove about 500 feet pulling up to a stop sign and the car stalled out but all electrical stayed on (i.e. radio). i turned the car back on and it drove fine for a while. the same thing happened again later on the same day. the following day it happened in the same way as i was pulling out of a parking lot. i turned it back on and it drove well for a while. later that evening it happened again also pulling out of a parking lot. i did not drive the car again till the following morning. the car drove well for 2 days. until today 11/15/17. it turned on in the morning. i got to my destination. parked the car. came back about a half hour later and i was pulling out of the parking lot only driving about 500 feet when the car stalled out again. i turned the car back on it drove to my next destination about 40 minutes away. it did not feel as if it was running as smoothly as usual. i'm afraid to drive my car as i live in a city and take highways everywhere. i would hate for my car to stall out in the middle of the highway and cause myself and others to get immensely hurt.
Tl* the contact owns a 2014 ford escape. while driving 60 mph, smoke appeared under the hood. the contact pulled over and the engine compartment burst into flames without warning. the fire department extinguished the fire. a police report was not filed. there were no injuries. the vehicle was towed to a local dealer (flammer ford, 3335 commercial way, spring hill, fl 34606). the vehicle was not diagnosed or repaired. the manufacturer was not notified. the failure mileage was 55,000. the consumer stated the manufacturer offered 11,000 for the vehicle. the consumer declined. the consumer requested to be provided a vehicle of the same make, model, and year. *js *ln *cn
My engine light come on i went to the autozone to put in the machine i am having problem whit the turbo. and when i leave my car door open to clean my car my engine die completely it does this numero time. i am single mom i work very hard i pay my car note on time every month know is getting to the point that how i will fix my car i cant even afford it all i am thinking about the car note or fix the car, please ford help.
summary: in october 2018 i took the vehicle in for recall 17s09/nhtsa17v-209 to have the sensors put on. then march 2018 i took verhicle in for parts to repair the leak.. however after the parts were put on the vehicle had to go back because the coolant light came on about late may. the dealership was very nice at looking at and resolving the problem. then in june the light came on again and the coolant was low. dealer check. they discovered the coolant leaking back into the engine. this was not a problem until this recall was done. i attempted to escalate this through ford cares and obviously they don't. the only response i have is - this is not related to the recall. plus they continued to tell me i do not have any warranty left on this vehicle which i am well of aware of. the recall specifcally states the leak will cause a crack in the cylyinders. that is exactly what happened. we complied with everything ford asked of us regarding this recall.
In 2016, i had the coolant system repaired/replaced due to a leak. this was prior to the recall. after recall notice was sent i attempted to have it addressed twice and told both times the parts were not available. on 10/26/17 i got a notice that my engine was about to overheat and found that the coolant tank was empty. i made an appointment for 10/30/2017. on 10/29/17 i filled the coolant tank before driving to church and after 15-20 miles received an engine fail notice, smoke coming out of the engine and car would not restart. coolant tank was already empty. car was towed to berglund ford in bedford, virginia. today is 11/3/2017, no diagnosis made, no idea what the cause of engine failure is and we were told by the service department that they had no knowledge of the recall reporting this type of incident. multiple attempts to contact ford motor has been fruitless because the dealer is not communicating with them.
I broke down on the highway with smoke coming out of the engine compartment. i had it towed to go automotive to ensure it was not because of a faulty oil change (i had had an oil change 3 days earlier). it was determined that it was not due to any part of the oil change, but that it was due to a recall ford released in april 2017. parts have still not been received at my local dealership for repairs. the automotive shop drove the car up and down the road several times and thought it was safe to drive to ford (about 3 miles away) to discuss the recall. my mom was taking the car while my dad followed behind her. she only drove city roads, no highways. less than a quarter mile from the ford lot, the car started to smoke little, light colored wisps. when my mom arrived at ford and parked it became heavier (but still light colored) smoke, and when she went in to get an associate they got outside and it was on fire. it took the fire department to put the flames out.
My daughter was driving the car on a 2 lane highway, going straight, at highway speed ( my daughter gotten about 3 miles from home ) and engine fault light came on, car sputtered, service now light came on and immediately smoke started to come into the car. she pulled over immediately and ran from car and called 911 the car caught on fire under hood. the fire was very large and totaled car. time from engine fault light to fire was approximately 30 seconds to 45 seconds. that part is an estimate. notified ford motor corp and they gave me a claim number. currently insurance company has the car but will probably make a claim to ford. it was in a couple of weeks before because it had the same kind of sputter. they also worked on 4 recalls at this time. when talking to fmc, the lady stated that for some reason one recall is still open although it showed that the dealership had done it. she wasn't sure why they didn't close it.
Was driving on highway approximately 65 mph when the engine fault came on and lost power. pulled to side of road and began to see smoke from engine. first thought was overheating or similar. within minutes noticed flames from under hood near windshield. got out of car and within less than 5 minutes car was fully engulfed in flames. this was an obvious engine issue and not a maintainance issue. this was a fleet vehicle properly maintained until i purchased it from that employer 1 year prior.
I was driving on the highway 1 1/2 miles from my home when the engine cut out. i was able to drift to the side of the highway and come to a stop. i remained in the car and smelled burning. there was smoke coming from the engine compartment. after a few minutes the smoke stopped. there were no trouble/warning lights prior to the engine failure. i arranged to be towed to our regular mechanic. he informed me that he thought i should get the vehicle to a ford dealership, as there had been a fire in the engine compartment and there was a high probability that it was related to a ford recall 17s09. the vehicle was towed to a nearby ford dealership and a diagnostic was performed. the service manager also suspected that it was part of the issue associated with the recall. he opened a ford "hotline" case. a day or so later the service manager called and said that they determined that it was not part of the recall because the coolant system had passed their pressure test and there had not been a coolant leak. he also determined that there was a cracked head and cracked manifold, and that the vehicle had lost oil through the cracked head. when i inquired as to why the head would crack when the vehicle has regular oil changes (the most recent just 20 days prior) and the coolant system was full he didn't have an answer. at that time he said the engine would cost close to $5,000 to repair, but that he couldn't guarantee that it wouldn't have "other issues" related to the damages identified. because of limited space here, i have attached a full description as a pdf.
I first failed a state inspection (9/14/17) due to a small evap leak. i first went to a local business to get that and at the same time, the vehicle would cut off as i was driving. the local business claimed to have fixed the evap leak (after waiting a week for the part (10/13/17), but had no idea about the vehicle stalling. i then took the vehicle to a ford dealership (10/19/17), where it was first taken in for a week only to have the same repair done with ford telling me the first repair used a faulty part. driving home (10/24/17), the vehicle did not stall, but still showed driving issues. the vehicle then stalled while in park idle. i returned to the ford dealer (10/27/17) and for another week, repairs were made or looked up by a help line indicating that even ford wasn't sure of the problem. i got the vehicle back again another week later (11/6/17) and the next morning the check engine light has come back on. the vehicle has not stalled, but it has not run the same since september. i do not have full confidence in the vehicle, but can't afford to keep playing guess what's wrong with ford.
Engine coolant sensor re-program recall. this was corrected october 10, 2017 at ford dealership in bensenville, illinois. also four door latches were recall and replaced at same time.
10/7/17 approx 6:30 pm while entering on ramp onto frway at approx 35 mph, driving dist of less than 1/2 to 3/4 mile from last parked stop, indicator dash memo of "engine temp high pull over safely", no indication on engine temperature gauge as it registered below mid mark. pullled over on frway into closed lanes, turned off engine. turned on again to advance 10 ft out of way of onramp vehicles, temp gauge indicated "h", turned off engine. called for tow, tech could not start eng, battery dead. towed home (less than 2-4 miles), engine off with ticking sound that could be heard across grill. today, 10/8/17 this am checked coolant and empty. no indication of eng running "hot" or no fluid low indicator light/warning. there was never any warning lights, etc time driving from 9/27/17 thru 10/7/17.. *on 9/27/17 i had routine oil change, fluids checks w/receipt of dealer performing all work and checks prior to a trip of approx 346 mi ea way, traveled approx 20 additional mi from 10/3/17-10/7/17 and there was no indication overhting of engine and i had to expect coolant was full, not low as it was serviced approx 9 days prior. *on 9/27/17 i also specifically asked service rep and tech if fluids were checked both stated yes,okay, also indicated on service receipt.they perform a complete check of fluids, hoses, etc. to know if ford escapes, 2014 or others, have had complaints regarding overheating w/o warnings and/or if there is a possibility of this ford engine having a record of these problems and complaints w/dealer who does all routine maint on my vehicle and any complaints r/t bell ford, phx serdept regarding same issue? read fordescape.org there has been a recall for engines catch fire due to overhting/coolant, #17s09 is it valid? i will be arranging towing from my home to dealership my vehicle&performed last maint&oil change on 9 /27/17: bell ford, phxaz 85023
First the wiring had to be replace, week later catalyic convertor, week later transmission, car is only 4 yrs old
Recall 17s09 for engine cylinder head, potentially leading to cracks and resulting in oil leaks. dealership cypress coast ford in seaside ca continues to claim they do not have the parts to resolve the recall. i consider this to be a huge safety hazard and since i drive my car everyday i am at risk because the dealership hasn't resolved the recall/ defect.
Driving my 2014 escape to work i was on a 35 mph street, an alert warning came on telling me the engine was hot and to safely stop vehicle. my temperature gauge needle was at the hot. i pulled over and it slowly went back down enough where i got to my destination a mile away. when checked, my coolant overflow was completely empty. i had someone take me to purchase the correct coolant and replaced it before starting the vehicle. when i returned home and checked the level, the coolant was again low. the engine was extremely hot to the touch, including the handle to latch open the hood. i remembered a recall on my vehicle, 17s09/ nhtsa recall 17v-209, and was waiting for the second recall letter when the parts were going to be available for repairs. it stated if the vehicle leaked coolant or became hot, it could cause possible oil leak and crack in the cylinder head, and even fire! i called bruce titus ford in port orchard washington and the service guy told me not to drive it and it was towed to the service department. they did tests and found that that alert message of vehicle getting hot, etc showed but they did a pressure test and so on and could not see where the coolant was going. they told me there were still no parts available for the, (enhancement to the coolant problem), not the fix! apparently the recall says the enhancement part is a sensor which tells me the coolant is getting low. so without it being fixed, i was told to come get the vehicle and keep refilling as needed! i was told they could replace the coolant overflow bottle but it was not only on back order, but would cost me $400! coolant is leaking at work and in driveways and a hazard to mine and others pets! i've spent $40 on coolant so far and cant keep doing this! i should not have to. only 52,000 miles, my only transportation, and i'm still paying out $458 payments and insurance!
On february 2017 i brought a 2014 ford escape at about 59 k miles and now it has about 70k miles on it. i was totally clueless as to how unsafe this car was and all of the numerous complaints/issues that consumers are having with this car. on 09/22/2017, this car totally broke down. this car is a safety hazard as i almost got into an accident as the car without made a loud noise, and without any warning just stopped/shut down in traffic. none of the safety indicator alerts worked in this car so i was clueless that the card had any issues. i only owned this car for about 6 months at the time and it was clearly out of warranty. i had the car towed only to find out that it is the transmission, bad battery, abs issues and possibly an alternator. i was also advised that it was an electrical issues and possible a recall that is why no warnings lights came on to let me know it was a problem. i reached out to ford who basically said sorry we don't care have a nice day. this car is not safe and should be taken off of the market until ford can get this in order. i really hope someone look into this matter before someone lose their life.
I am aware of a recall for my car which can result in an engine fire due to a cracked head. when i check for a resolution all i see is that ford has a plan to correct.. but there has been no action taken to implement the repair.. when do they have to start acting on the recall?
Vehicle commonly overheats, loss of coolant. overheating occurs when traveling uphill at greater than 40 mph with air conditioning on, or in any gear when engine speed is held above 3500 rpm and air conditioning is on. coolant loss occurs at about 20 oz per 1000 miles driven
Tl* the contact owns a 2014 ford escape. while driving unknown speeds, the vehicle overheated and stalled without warning. the vehicle was taken to bommarito ford (675 dunn rd, hazelwood, mo 63042) where it was diagnosed that the pressure test passed and the vehicle was functioning properly. the vehicle was not repaired. the manufacturer opened case number: 13094886, but did not offer any further assistance. the vin was unknown. the failure mileage was 138,000. *ln consumer thinks the sensor for coolant system went out gwing false readings so the coolant fan did not come on. updated 7/25/18*jb
Vehicle has stalled while in motion on numerous occasions, this has been happening for over a year. if the engine is turned off and then turned back on, it will sometimes run just fine, other times it will drive for 5-10 minutes and then do the same thing. if it sits for a period of time, it will then drive fine. the check engine light will or will not come on when it does this. i have had it in several times to have this checked and it is currently in the shop having the throttle body replaced to the tune of almost $900. all of these incidences happened while driving on a city street. prior to the car acting up, the car had been in park idling for about 5 minutes. the date listed below is the most recent date this occurred.
I was driving on a highway when an alert appeared on my dashboard: "engine error 1"--- and, i noticed my battery light was on. immediately, the vehicle slowed, but i was able to eek to an exit and stop on the side of the frontage road. i turned off the vehicle. as i called for a tow truck, i noticed smoke slowly wafting from beneath the hood, near the windshield...and then i spotted an orange flame. i quickly exited the vehicle and called 911. after the firemen stopped the fire, i saw the front of the vehicle, on the driver's side, had melted away.
Ford motor company announced a recall regarding leaking coolant, resultant cracked cylinder heads, and resultant underhood/vehicle fires, on march 27, 2017. the manufacturer's and nhtsa's recall number is 17s09. this is a critical safety issue, as vehicle fire's are likely to result in injury and or death. as of august 16, 2017, ford has not made available any remedy whatsoever for this issue; ford has failed to timely correct the problem. moreover, ford's proposed remedy, which again is not available 5 months after its identifying the issue, is a coolant level sensor, which does not address at all the underlying issue of leaking coolant, and thus does nothing to prevent the resultant vehicle/underhood fires.
I bought the vehicle brand new in july 2013. it was one of the first 2014 escape models made. after a year of owning it (2014), i turned the vehicle on one morning and i received an error message stating "engine fault - service now". i proceeded to turn the car off, then back on, and the message was gone. when i took it in to the dealer for an oil change, i mentioned what happened and they said they couldn't do anything unless the message was still on there. over the next couple of years (2015-2016), i would get the message randomly, but it would go away after i restarted the vehicle. the driving seemed to be the same, so it didn't cause too much concern. in the last few months (2017), i have noticed the message returning "engine fault - service now." when i took the car in for a recall, i mentioned the error again and they were able to determine what it was - they needed to replace the wire splice. what concerns me is that other ford escapes have been recalled with this problem, and i've been driving around with a safety issue since i purchased it in 2013.
Tl* the contact owns a 2014 ford escape. after starting the vehicle, a high temperature warning indicator illuminated. the vehicle was taken to an independent mechanic who diagnosed that the coolant in the vehicle was leaking. the independent mechanic added coolant and the light turned off. while driving home, the contact noticed low coolant level in the vehicle. the contact spoke with premier ford (2120 us-45, columbus, ms 39705) who stated that the vin was not included in nhtsa campaign number: 17v209000 (engine and engine cooling), and the contact would need to have the vehicle diagnosed. the vehicle was not diagnosed or repaired. the manufacturer was made aware of the failure and confirmed that the vin was not included; however, they would make a note of the incident and inform nhtsa. the approximate failure mileage was 50,100.
Tl* the contact owns a 2014 ford escape. while driving various speeds, the engine overheated. the contact stopped the vehicle and added coolant and oil. the contact also noticed smoke coming from the tailpipe of the vehicle. autonation ford torrance in torrance, california was made aware of the failure and stated that they would inspect the vehicle for the source of the failure. the manufacturer was not made aware of the issue. the contact received nhtsa campaign number: 17s09000 (engine). the failure mileage was approximately 112,000.
Tl* the contact owns a 2014 ford escape. the contact received notification of nhtsa campaign number: 17s090000 (engine and engine cooling); however, the part for the recall repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the contact stated that the vehicle overheated on different occasions. the contact took the vehicle to the lithia ford dealer where it was diagnosed that the coolant tank and the sensor needed to be replaced. the coolant tank was replaced; however, the recall repair was not completed. the manufacturer informed the contact that the remedy would not be available and they were not able to provide loaner vehicles due to nhtsa not authorizing them to do so. the approximate failure mileage was 25,000. vin tool confirms parts not available.
Vehicle suddenly hesitates and stalls while driving it creating a serious safety issue.
Tl* the contact owns a 2014 ford escape. the contact received notification of nhtsa campaign numbers: 16v643000 (latches/locks/linkages) and 17v209000 (engine and engine cooling). the parts were not available within a reasonable time frame to schedule the recall repair. the dealer (frontier ford, 12610 thompson rd, anacortes, wa 98221, (360) 293-3105) did not give a specific date for when the part would become available. the manufacturer was contacted and could not provide an estimated date for when the vehicle would receive the recall repair. in addition, the vehicle was also included in a manufacturer campaign for the "sync with my ford, my lincoln" touch campaign, which covered accessory protocol interface module apim. the contact was not experiencing a failure and was waiting for a response from the manufacturer concerning the two recalls and the service campaign. vin tool confirms parts not available.
My ford escape has been having overheating issues for months. when taken to the dealer they claimed to have fixed it only to have made it worse as the car completely shuts down due to overheating. there is a recall regarding this exact issue and their repair is a sensor to warn of low coolant. that's ridiculous!!! the problem lies with the coolant leaking. where is the actual fix for that??? a warning light doesn't fix the manufacturing issue of leaking coolant. a 3 year old car shouldn't have leaking problems!!! while in motion, the overheating sensors turn on and the car shuts off making for a very dangerous situation. ford pretended they had no idea about an overheating issue and charged me $800 to fix it and yet, it actually fixed nothing!!! still overheating, and i'm still out $800 and no resolution in sight.
Tl* the contact owns a 2014 ford escape. the contact received notification of nhtsa campaign number: 17v209000 (engine and engine cooling); however, the part needed for the repair was not available. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the vehicle was taken to tasca ford (1300 pontiac ave, cranston, ri 02920, phone number: (401) 681-1300), but was not repaired due to lack of parts. the manufacturer was not contacted. the contact had not experienced a failure. vin tool confirms parts not available. updated 12/13/2017 *ln consumer stated she was advised parts not available until end of year 2017 updated 7/24/18*jb *tr
On each cold start, in park, heavy puff of blue smoke emits from exhaust. vehicle has 66,000 miles on it and has been regularly and professionally maintained. dealer service adviser states internal oil leak onto engine head, likely requiring engine replacement. i would like nhtsa to investigate to expand models within current campaign number 17v209000 and/or research additional issue with leaks in certain ford engines. i have not received notice from ford motor company that my vehicle was included in campaign number 17v209000, and a vin search on the nhtsa site confirmed that the vehicle was not subject to such recall; however, i believe it is likely that my vehicle is in the same danger as those listed in the above-referenced nhtsa recall either for the reasons stated in the recall or additional reasons. thank you.
While pulling out into traffic on july 3, 2017, moving at 30 mph, the engine suddenly lost all power and the transmission downshifted causing the car to quickly decelerate nearly causing a rear end collision. the engine warning light indicated an engine fault requiring immediate service. the engine continued running but with hardly any acceleration then loss of power and bucking. i pulled to shoulder and was able to limp home about a mile with engine running erratically all the way. called aaa and had vehicle towed to hammonasset ford in madison ct for service on july 4 2017. awaiting response from them at this time.
Tl* the contact owned a 2014 ford escape. while driving approximately 55 mph, flames erupted underneath the vehicle and under the hood. the vehicle was coasted to the side of the road. the driver noticed flames coming from under the hood and from the engine compartment. the front of the vehicle burst into flames. the fire department extinguished the fire. a police report was filed. the vehicle was destroyed and towed to waterford towing lot. the vin was included in nhtsa campaign number: 17v209000 (engine and engine cooling). the manufacturer and the dealer were not made aware of the failure. the approximate failure mileage was 65,000. the vin was not available. *ln *tr
While my daughter was driving the car less than 10 minutes from home after just starting up for the morning in june 27, 2017 under hood started to smoke, caught on fire, an explosion sound and car burned up . car had to be put out by fire department. total loss per insurance company . this car has a engine fire recall and i was told recall work was done prior to sale of the car to me by ford dealer in may 2017. however i now find out that the actual recall part is still not available from ford and that only an inspection was done prior to sale. not an actual repair. the recall had to do with engine fires ! maybe all these cars need to be of the road.
3 yr/36,000 mile warranty ran out 2/21/17, recall letter dated 4/2017 recall notice 17s09 -nhtsa recall 17v-209. vehicle can't maintain coolant level, had vehicle to dealership twice, can't get problem resolved. can't drive vehicle out of town for fear of fire. conveniently warranty has run out and now this.
Takata recall......i stopped by 7-11 atm to get some money and other items...upon returning to my vehicle i noticed it would not start. the dashboard said it was in reverse even though it was in park mode. i spend approximately 3.5 hours on the phone with the ford motor company trying to get some real help. after no success, i went thru three different customer service reps who were not knowledgeable on how to handle a vehicle that was disabled, stuck in reverse and would not start. i ended up calling aaa and had it towed to my own mechanic because i called three ford dealership stated that it would be at least 2-3 weeks before someone could check out my vehicle. in addition, they were not cooperative in helping me get a rental car either and stated they would not cover the cost of renting a car. my own mechanic who has serviced all my vehicles and there has never been an issue... advised me that the brake cable or something to that effect was broken. i just don't understand how that is possible since i just purchased the vehicle 10/2016. this is the second time in 9 months i've had issues with ford and their faulty products. april 2017 ford motors settled with me over my 2013 ford focus which was in an out of the shop since march 2015. i've had to go thru numerous agencies to get any real help. i've spoken with my mechanic today and was given an approx estimate of $700 to repair and my car won't be available until next week. in addition, it's costing $170 to rent a car to get back and forth to school and work until monday. i am looking for ford to reimburse me for my expenses and cost to repair my vehicle. or the other alternative is to buy back the vehicle. i will never purchase another vehicle from ford again.
Tl* the contact's husband owns a 2014 ford escape. the contact received notification of nhtsa campaign number: 17v209000 (engine and engine cooling). the part for the remedy was unavailable. while the contact's husband was at a stop, the contact noticed that coolant leaked onto the ground. upon inspection, the contact noticed that radiator fluid was leaking and the reservoir coolant cap was cracked. the vehicle was not taken to a dealer or diagnosed. the vehicle was not repaired. the manufacturer was not notified of the failure. the approximate failure mileage was 19,000. updated 08/24/17*lj *cn
Tl* the contact owns a 2014 ford escape. when the contact started the vehicle, the engine fault indicator illuminated. the contact turned off and restarted the engine and the vehicle returned to normal. the vehicle was taken to the dealer (tasca automotive group located at 1300 pontiac ave, cranston, ri 02920; (800) 788-2114) where it was diagnosed that the boost and mat sensor needed to be replaced. in addition, the engine splices also needed to be serviced. the vehicle was repaired. a month later, on july 6, 2017 while driving 25 mph, the engine fault indicator illuminated. the contact turned off and restarted the engine and the vehicle returned to normal. the vehicle was taken to the dealer again where it was diagnosed that the engine splices needed to be serviced. the vehicle was repaired. the manufacturer was contacted at 800-241-3673 and stated that the contact needed to call nhtsa. the approximate failure mileage was 34,243.
Tl* the contact owns a 2014 ford escape. the contact received notification of nhtsa campaign numbers: 16v643000 (latches/ locks/linkages) and 17v209000 (engine and engine cooling); however, the parts for the recall repairs were unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. the manufacturer was not made aware of the issue. the contact had not experienced a failure. parts distribution disconnect and vin tool confirms parts not available. updated 07/13/17*lj *cn
Tl* the contact owns a 2014 ford escape. the contact received notification of nhtsa campaign number: 17v209000 (engine and engine cooling); however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the dealer (columbia ford in columbia, ct, 860-228-2886 confirmed that the parts were not available for the recall remedy. the manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. the contact stated that an unknown warning indicator illuminated, but cleared up when engine coolant was added. the failure mileage was approximately 29,000. vin tool confirms parts not available.
The engine overheating warning light came on about two miles down the road with moderate driving. pulled over and checked the coolant level and it is low. one month ago, the coolant level was checked, it was low and it was topped off. the coolant level should not go down in one month of moderate driving. also, looking up info on the 2014 ford escape, there is a history of coolant and overheating issues. there is a danger of fire or the engine block cracking. ford's answer was to install a detector to tell car owner's when the coolant level is low. this is unacceptable. please do something.
My car is having same exact issues as reported in recall #14s17 yet my vin is not included. my vehicle is currently still in garage, going on 2 weeks now, and they just told me 6 our of 7 parts are covered under my warranty yet 1 part, the wiring assembly ec sensor is not and will be $800 to fix. my vehicle literally would stall while driving and had severe hesitation after i turned it off and back on. how can my vehicle in the same year be experiencing same issues as the recall but not be included in the recall because of my vin # and now i'm responsible for the $800? we were headed to little washington, pa and the whole ride up was a hesitation every once in a while while driving down the road. then at one point the car just stalled while driving. turned off and back on and at a red light intersection, hit the gas to go and would not move. turned off and back on and took awhile for the car to go but thankfully we made it home and immediately called ford and made appt at closest dealer to take it to. 2 weeks later and it is still there. the just called 3 days ago to tell be about the parts and not covered. i then called ford back and left my cell phone # to contact me back since i was in the office this week and they called and left a message on home phone explaining that part was not covered under warranty. i am not pleased at all with the dealer first off that took so long and lack of communication or ford for just saying oh well suck it up and pay it. i searched internet and saw this recall that matched my car's experiences to a "t".
There was a recall on the coolant system, to add a sensor due to ford having cars blowing motors. after this recall was done, i had the car in the garage on and off for over a month, to find out that th coolant was leaking into the number 4 cylinder. so, they replace the motor, not sure about the heads. then with in weeks trouble with the transmission.
Received recall 17s09 one week stating loss of coolant could cause cylinder head to crack and oil to leak out onto exhaust manifold and catch fire. the very next week while driving on a country road my escape caught fire while driving. i was lucky to have drinks in the car to be able to get the fire out before the fire department got there. towed vehicle to ford shop and contacted ford customer care knowing that they are aware of this problem and they will not assist me in repairing vehicle. the recall basically only states adding a low coolant sensor which in really will not help because if it becomes low on coolant the head is already cracked and damage is already done. further more ford knowing they have this problem doesn't even have parts available until at the earliest fall of 2017 so more people will be having car fires and may not be as lucky as i was to write this report.
Roughly four weeks ago, i received an alert that my car was overheating when i was parked. i took my car in to ford and they told me that i need a new reserve bottle and charged me nearly $300. at this point, they inspected my coolant system and topped off my coolant which was low. two weeks later, i was getting on the freeway and i received a severe warning for over heating. my car started shaking and an alarm was going off. i pulled off the freeway to observe that my coolant bottle was completely empty. i had my car in the shop for nearly a week before they discovered now that i need a new coolant bypass valve. i believe that ford needs to expand their recall (17s09) to include the actual issue of what is causing the localized overheating, which is a lack of coolant flowing through the engine leading to a crack in the cylinder head. i have to spend nearly $900 to fix this part on a car built in 2014. ford's solution to fixing the possible cracked cylinder head is not to address the issue of why the coolant is leaking, but to install a sensor to then make owners have to constantly check their coolant system. this is not a fair solution to their problem. i do not believe it is right to make owners have to pay for the faulty coolant system. this is unsafe. most average consumers are not mechanics and we should not be saddled with having to constantly monitor our coolant levels because ford developed a faulty coolant system that could lead to cylinder cracks that cause engine fires. i have spoken to ford consumer relations and they were no help at all. they could not even explain to me what items they would reimburse for in regard to this recall. even though the recall letter states they will reimburse for previously paid for coolant leak or overheating repair, they refuse to assist me or reimburse me for my coolant and overheating repair. this is not fair.
Tl* the contact owns a 2014 ford escape. the contact received notification of nhtsa campaign numbers: 16v643000 (latches/locks/linkages) and 17v209000 (engine and engine cooling). the parts to do the repair were unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. the dealer stated that the parts were not available for the recall remedy. the manufacturer was not made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available. updated 06/21/17*lj updated 10/19/2017*js