2016 dodge hellcat front struts replaced in may 18 2018 now the struts are having the same problem car isn't driving straight and struts are on back order since sep 22 until now. bought the car 9/2/18 and the redding dealership used car manager dave birch and the owner steve roberts have been unprofessional in talking to me. when i asked about the status on my car and is this a normal situation and standard procedure after buying not one but two cars and taking a car in for repairs not having the car with less than 7016 miles and after repairing a scratch on the back bumper and having to replace the tires which should've been replaced before putting the car on the lot, because the sales agent and used car manager had to test the depth of the tires which they shouldn't had to check if they would've just replaced the tires in the beginning all this could've been avoided now there's a crack in the windshield when the care was purchased windshield, the owner and used car manager actually asked '' what else do you want from us david what else do you want us to do for you '' after i asked is this a normal situation and procedure. well after the used car manager was rude and unprofessional to me i was rude to him and then when i asked to speak to him he was not taking my calls anymore and letting all my messages go to voicemail so when the manager decided to do that that's when i talked to the owner steve he started acting the same way they didn't want to talk to me and switched me to guy the service part manager. if this is how dodge dealerships operate then i'll never recommend anyone from buying a car from any dodge dealership or any dodge vehicle for that matter i don't work due to the redding wildfires burning down my house and business which i owned a party bus company and will pursue this to the very end luckily for me this is a small town & the people of redding
My wife bought me a 2016 dodge hellcat labor day weekend sale, this was a present 9/1/2018 i bought the lincoln 9/2/2018 she bought me the hellcat. when my wife went back to the dealership, they never took my wife out to test drive the car or gave her the car fax report or pointed out any defects. the dealer also told my wife that we were the second owners. i had to buy a carfax report to find out and argue with the dealership that i was the 3rd owner. my wife bought the hellcat 9/2/2018 and i had it back at the dealership 9/14/2018 for multiple issues 1. rattling in the front every time drive over a bump 2. the vehicle would pull to the right. 3. a piece of paint on the back bumper where the trunk met the bumper had damage. 4. tires where balled on the inside tire and less than 1/32 on the outside tire. all these issues were a fight and should've never been questioned, the dealership knew about these problems and i still had to fight, i ended up paying for 2 tires the dealership had my car for 49 days at the crown motors of redding. the only issues resolved was the tires and paint chip. then 11/12/18 to 12/3/2018 the car was back in the shop a second time for the same problem at the dodge roseville auto mall to fix the rattling problems in the front. in between the dates from 11/12 ' 12/3 the dealership called me up and said my vehicle was ready. myself and the service manager test drove it and discovered that the noise was still not fixed. 12/3/2018 we drove it again and the noise was finally fixed but the pulling to the right still appeared to still be happening. i was told that's common after a wheel alignment i wanted to disagree, but i had no more fight left in me especially after finding out about my wife's medical problems. i'm just disgusted with the whole situation especially with the owner of crown motors and i had a case with the bbb that i won.
The front arm controls go out quickly. went to a well known mechanic shop and was informed this is common and frequent in chargers and my headlights have blown. every other charger i see, 2016 and above havevat least one headlight out or both. the headlight issue is too frequent for this to be just wear and tear on such a recent vehicle. the suspension wears out too quickly and is extremely expensive to have repaired. i owned a car for more than 5 years previously and the suspension did not show signs of wear until at least that 4th or maybe 5th year. these 2 issues i truly feel are a defect within this particular vehicle.
While driving on dirt road at about 15 or 20 mph, i was steering straight in the intended direction, without any swaying, fishtailing, the vehicle accelerated and veered left thus, coming to rest in a drain ditch....updated 10/11/17 *bf updated 10/18/17 *bf updated 7/24/18*jb *tr