Tl* the contact owns a 2017 volkswagen jetta. the contact received a recall notice for nhtsa campaign number: 19v615000 (electrical system, steering); however, the part needed for the repair was not available. the manufacturer stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the contact called lindsay volkswagen dulles (22455 lindsay cars ct, sterling, va 20166, (703) 810-7760) and was informed that the part was not available. the manufacturer was made aware of the issue and did not assist. the contact had not experienced a failure. vin tool confirms parts not available.
Tl* the contact owns a 2017 volkswagen jetta. the contact received notification of nhtsa campaign number: 19v615000 (electrical system, steering). the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the dealer and manufacturer were not contacted. the parts were not available for the repair. the contact had not experienced a failure.
Tl* the contact owns a 2017 volkswagen jetta. the contact received notification of nhtsa campaign number: 19v615000 (steering, electrical system). the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the contact called garvey volkswagen of queensbury (located at 483 quaker rd, queensbury, ny 12804, 518-793-3488) and was informed that the part was unavailable. the dealer was unable to provide an estimated timeframe for when the parts would become available. the manufacturer was made aware of the issue and referred the contact back to the dealer. the contact had not experienced a failure.
Steering wheel locked while driving car, locked for 40 seconds while turning to right.
Vehicle consistently pulling to right while driving at any speed on any surface street.. increases at acceleration. aligned x 4 in 2018, tires balanced, rotated, still same pull. purchased 4 new michelin tires on 11/5/2018. vehicle still pulls to right. vehicle has been in and out of volkswagen service department. vehicle at vw service 11/16/2018. there solution is aligning vehicle out of specs to compensate for right pull. when vehicle needs future alignment, my concern is vehicle will start to pull again. service department should inspect front wheel drive components. vehicle still under factory warranty and i am paying for portions of unsuccessful "repairs," and enterprise rental car. first dealership service department altered date i brought vehicle in as it is different from date listed on loaner vehicle contract. same dealership, as confirmed buy second dealership, returned my vehicle as "repaired" with out of alignment printout and clearly not repaired. neither dealership has, or is, taking the time to properly inspect vehicle to determine cause of consistent right pull.
I needed to make a left hand turn from a street into a complex, was still moving at approximately 25mph and when i went to apply the brakes, the vehicle was not slowing or stopping. as i continued trying to make the turn, the vehicle did not slow down until i hit the curb and later the wall where i came to a stop.
When turning the steering wheel it clicks as if something is loose. dealership has replaced airbag and clock spring twice, steering wheel still clicks.