Filled full tank july 17th, 2011, within 120 miles, 3 complete engine shutdowns while driving. brought to dealership. tested and 17.10 hours repair. rail fuel pressure too low. removed pressure sensor on injection pump. found metal inside pump. metal throughout fuel system. contacted tech assistance. replaced all parts as advised. replaced fuel tank. replaced fuel lines. replaced fuel injectors. replaced high pressure fuel pump. replaced low pressure fuel pump. replaced auxiliary fuel pump. replaced fuel filter. drained fuel in old fuel tank and put in 5 gallons of fresh diesel in new tank. replaced fuel rail. injector lines. initial diagnostic consisted of fuel pressure test inspection of contaminants in fuel. basically the dealership told me this is covered under the drivetrain warranty, but my fuel was contaminated. i only used 1/10th of a tank of biofuel once like a year ago. i have contacted shell to see if that tank of fuel had any previous complaints and none mentioned. all in all $6,500 in parts. *tr
Tl* the contact owns a 2009 volkswagen jetta tdi. the contact stated that while driving approximately 5 to 10 mph the vehicle stalled without warning. the vehicle was towed to an authorized dealer where the contact was informed that the high pressure fuel pump failed, allowing metal to penetrate the fuel system. the vehicle was not repaired. the failure and current mileages were 75,000.
Tl* the contact owns a 2009 volkswagen jetta wagon tdi. the contact was driving 28 mph when the vehicle suddenly stalled without warning. the vehicle was towed to the contact's residence and the manufacturer was later contacted via email. the contact was still awaiting a response. the contact performed a diagnostic test on the vehicle which confirmed a faulty high pressure fuel pump failure. the vehicle was not repaired. the failure mileage was 21,436.
I was on the exit ramp of the interstate and the go to workshop warning came on along with the glow plug warning light. vehicle lost power, i was able to get to a side street and turned off vehicle, it restarted and seemed fine drove about 2 miles and stopped for a light, car stalled and warning lights came back on. car did not restart had push to side of road and tow home. towed to dealer first of week. found to be high pressure fuel pump failure of the diesel engine. this is the second one to go bad first one at 135380 miles and now at 228605 miles only 93225 miles on repair job. vw repaired the first one, replaced entire fuel system at no charge, do to faulty hpfp. even though this pump has less miles they will not help with repair cost. both times car died at a major intersection and had to be pushed to side of road. *tr
I purchased a certified 2009 vw jetta tdi on 5/5/2011. on 6/3/2011 i had a intermittent ck engine light. found it to be fuel delivery related. ck of fuel filter found alot of fine metallic shavings present, i requested maintenance history and found this vehicle had a hpfp failure in the past at 43366 miles it currently has 50700 miles. this vehicle has a long hesitation to engage in drive and reverse, also had a megatronic unit failure. all filters were reported replaced at 49,129 i left it on the lot and bought a 2011 model. i have a hard time believing the dealer was not unloading this car..and told me it would be re-certified and sold again on their lot. i had it for one month and lost 2000 dollars on it. *tr
1. the car's glow plug light started flashing and the car lost power and stalled. 2. the car stopped running suddenly. per the dealer, it was caused by the fuel pump exploding. *tr 3. the entire fuel system, including the tank, was replaced by the dealer.
Car failed to start at home on june 1, 2011 at about 44.3k miles. high pressure fuel pump (hpfp) failed and replaced by dealer on june 10, 2011. i'm aware of the ongoing engineering analysis phase of the nhtsa investigation of failures of the hpfp. had my car started, it likely would have stalled on the highway (like many others) and at minimum left me stranded and possibly caused an accident. i put every drop of ulsd in the tank (not a misfuel) and have receipts showing such starting at about 20k miles. at about 26k miles my fuel filter had shiny visible metal specks on top (likely aluminum from the hpfp) and what looked like a coating of "dust" on the top of the filter. dealer did the 20k fuel filter replacement and i inspected my fuel filter for contamination at about 22k miles and the fuel filter top was pristine. so, the shiny specks developed between 26k and 22k miles. at 26k, the dealer replaced fuel filter and cleaned fuel filter canister, inspected metering valve and fuel tank for contamination. dealer found a few specks in the tank. at 40k miles i replaced my fuel filter as part of routine maintenance and there were still some visible specks but not the "dust" coating. i cut open a small section of the filter (about 2 inches by 6 inches) and found several visible specks. what i don't know is if the specks were remnants from the 26k mile incident or continual wearing of the hpfp which led to failure on june 1. *tr
Check engine light on and glow plug light flashes. there is a flutter in engine rpm. also there are metal shavings in fuel filter. the dealer "dean mccrary vw" said car needed exhaust temp senor and it did fix lights that were coming on. as far as metal in the fuel they told me they didn't see any just to keep driving it until there was a problem???. i have a jar of the fuel that came out of the fuel filter! obviously there was some sort of issue metal shavings in fuel filter cannot be normal. obviously there was not going to be metal in fuel filter at this point because i have cleaned it before brought into the shop. but i told them it was full of metal and i had a sample of fuel they could look at. they just said keep driving it and wait until something happens? i believe they have a fuel pump problem i don't understand why i shouldn't go ahead and replace the fuel pump if its pumping metal into my fuel system. *tr
First time occurred at approximately 42,150 miles. car driving on highway in 6th gear with cruise control activated. sudden loss of power and flashing check engine light, "engine fault workshop" displayed. car can no longer reach highway speeds. pulled over at next exit. turned off car, checked under hood, no noticeable issues. restarted car, no lights or warnings. drives normal. called dealer and brought in later the same day with 42,259 miles. they put it on the computer and found a tsb 2020606 for a software update. drove vehicle out of dealer lot, got on highway approximately 5 miles from dealership in 6th gear around 70 mph and same issue with flashing check engine light and loss of power. immediately brought the car back to the dealership with the flashing check engine light still on. they brought into the shop and were unable to find any issue. performed another software reflash. had to pay $102.60 (one hour of labor, plus tax). this issue had been ongoing for months, through the summer with no resolution. typically happens at highway speeds, but sometimes in 2nd or 3rd gear on local roads. finally, in september with approximately 54k miles, car once again had issue on highway. this time, restarted, and a solid check engine light stayed on. immediately called volkswagen of america hotline and explained my issue, stated it was a safety issue and i'm concerned. they gave me a case number and told me to call the dealer. dealer was able to get my car in later that day, and was able to pull codes for fuel system issue. dealer took a fuel sample, found shavings in fuel canister, and got authorization to perform warranty repairs of entire fuel system from vw. they said my car would be fine to drive for now. one month later at approximately 57k miles bringing car in. car continues to have issue, and almost caused an accident from power loss. very concerning problem. *tr
Tl* the contact owns a 2009 volkswagen jetta diesel tdi. the contact was driving approximately 15 mph when the vehicle suddenly stalled with the illumination of a warning light. the contact was unable to restart the vehicle and it was towed to the dealer. the vehicle was inspected by the dealer and they advised him that the fuel was contaminated. the vehicle was repaired for the entire fuel system. the failure and current mileage was approximately 45,000. the vin was unavailable.
My 2009 jetta tdi engine started running rough when i pushed the clutch in while turning into a parking lot 3 weeks ago. i coasted to a parking spot and turned off the ignition. i started the car back up immediately to see if it was going to be ok and it sounded good so i shut it off. when i returned about 45 minutes later, the car started but sounded like it was running on only one or two cylinders and then died. i called a tow truck and it would not start at all when he arrived. the dealer asked if i had ever run gasoline through it. i said 'no, why would i do that?' he said that the entire fuel system needed to be replaced and that vw would pay for this 'one time' even though the warranty has run out. well, if they are at fault this time, they will be at fault the next time too. my concern is the next time. i drive on a 70 mph interstate 90 miles round trip to work 5 days a week. what are the chances that i will be lucky enough that it did not happen in traffic at that speed the first time and just where will i be when it happens again? if they are replacing this shredded high pressure fuel pump with the same model made of the same materials, it will happen again. is there ethanol being put into diesel in this country? what about the additives to diesel that are necessary for lubricity that are put in by the different companies? is one or more types of these the culprit? this problem is all over the internet and i hope that vw can come up with a permanent solution before someone is seriously injured - if it hasn't happened already. meanwhile - still waiting for my car to be returned to me.
My jetta has been stumbling every once in awhile for quite some time now. just a couple days ago it has begun stalling altogether and i do not know what the cause is yet. basically when i get to a cruising speed or am slowing down slightly where i still have my foot on the gas pedal but am slowing down slowly, the car all of a sudden loses all power and when i step on the pedal more nothing happens. i take it off and after a second or so i step on it again and the car finally accelerates. i am taking it into the shop today to be diagnosed. *tr
Over the past 18 months, the dealer has replaced all three of the diesel fuel pumps in my car. the failures did not occur in traffic, nor was the car totally disabled. the purpose of this report is to add my data to the other reports already collected. my car has been fixed under warranty so far, but my warranty will expire in 15,000 miles. i am concerned as to the longevity of the replacement parts. *tr
Today is april 2, 2011. i was driving my 2009 jetta tdi on the highway where my engine died on me right before my coil light went off while doing 60+ miles. i had my car towed to the vw dealership in stratford ct. while waiting i started to look up any information on issues related to mine because my car turned only 2 years old march 15 2011. i had heard on the radio on car talk that tdi were shutting down on the highways and that it was being looked into by the nhtsa. i also read dozens of other stories online with related issues which in the end cost them a few thousand to ten thousand to fix on relatively new car. i have read it is due to hpfp needing to be replaced which was damaged when fueled up with incorrect fuel. basically vw is saying that metal particulates are in the fuel filters and system due to putting gas instead of diesel. they are telling this supposed catch all to everyone with this issue. i have never put anything other than diesel into my car. the warranty is only good up to 50k. i am at 54k. this is an on going issue for jetta tdi owners and will continue to be an issue when the mileage climbs. this is also a safety issue that i take personally due to a child being in the car at the time of the break down in the middle of the highway. i wanted to write in concern for my own issues with this and other ct jetta tdi owners of ct/usa. i don't know if you can help but i wanted to try. thank you very much for your time. *tr
Engine abruptly stalled entering large multi-lane intersection, as engine repair light came on. suddenly inoperative power train on the vehicle without any prior warning. tdi diesel powered vehicle. towed to dealership and diagnosed with hpfp (fuel pump) & fuel system failure.
Car stalls out for no reason when shifting. *tr
Vw jetta tdi hesittation and fuel system failure. *tr
On march 6, while driving a 2009 vw jetta tdi at approximate 70 mph on the highway, the cruise control shut off, the glow plug light came on, and an warning that read "engine failure workshop!" came on. the car would not accelerate faster than 58 mph and i pulled over to the side of the road. the owner's manual did not indicate the meaning of the glow plug warning light. i turned the car off and restarted it and both the glow plug light and "engine failure workshop!" lights were off. i drove the car home and called the dealership the next morning. the dealership service center indicated that the warning light indicated the glow plug. the dealership stated that i could continue to drive my car until a part they ordered for me came in unless i experienced "driveability" issues, at which time i could take it directly to the dealership. *tr
Vehicle has stalled twice while idling, shortly after start-up. temperature in the 40s. brought it in to local vw dealer (montesi vw, north haven, ct) service department. i asked them to address stalling and given the open investigation by nhtsa, to check for hpfp failure. they assured me that there were a series of tests that they would run but stated that "people see something on the internet and blow it out of proportion." they claim that they performed an ecm software update, with this software telling the car how much diesel it needs at any particular time given the conditions, e.g. temperature. they claim that they replaced the fuel filter. when we asked them to confirm that there was no debris (or other sign of impending hpfp failure) in the fuel filter they were unable to. they replied that they just remove the fuel filter and throw it away but don't look at or inspect it. i have driven it twice since pick-up, about 100 miles. i have yet to experience further stalling. *tr
Friday, feb 18th driving home, on a busy highway, during rush hour, my vehicle started a clicking noise, my dashboard lit up with a message 'flashing glow-plug and check engine light. seconds later the car stalled and i had seconds to get out of the traffic. the car would not start. the car currently has 24,600 miles. i called vw emergency towing and it was taken to the dealership. today saturday the 18th i received a call from the vw dealership of gaithersburg, md telling me there was major damage in the hpfp and fuel system caused by contaminated diesel fuel. i replied that i only utilize 2 diesel gas stations; bp and sunoco. i have never put any other fuel in but diesel and only from a reputable gas station. now the vw dealership is telling me i must pay for repairs that will exceed $7,000.00. *tr
Fuel line broke while driving highway speeds. smoke began pouring out from under hood and filling cabin. took vehicle straight to dealership, where i was told the #2 injector line broke. entire engine compartment was soaked with fuel, diesel was dripping from all parts under hood. i was concerned with the diesel deteriorating the rubber hoses and components under hood. vw dealership changed #2 injector line, and recommended changing the rest as well as the engine cover. i opted to not change the rest, only the cracked one. it dumped about a half tank of fuel in a matter of minutes. *tr
I was driving a 2009 vw jetta tdi. i was traveling at a highway speed (around 65pmh) when suddenly the engine stopped. i almost got hit while trying to secure the vehicle to a safe location. this problem is very unsafe. the engine malfunction light came on. the car would no longer turn on. i had the car towed to a dealer who stated that the fuel pump was sending metal shards through the fuel system. the total cost is between 6-10k and the car only has 42,000 miles. *tr
Glow plug indicator symbol flashing on dashboard. i had just left my house so i decided to drive around the block to get back to my house to check on the symbol. within one block the car lost power, the glow plug indicator came back on (flashing) as did the engine warning symbol. my car could now only clunk forward at about 5 mph. i made it over to the curbside, grabbed my manual, and walked home. i called the vw dealer and he said that he'd seen a couple of cases like this and that the car would have to be towed in." i had it towed to dealership (this was a saturday). on monday i heard that there was a problem with the fuel pump (hpfp) and that the whole fuel system would have to be replaced. luckily, i was still under warranty. it's a very expensive repair. more luckily, this power failure did not happen on the freeway, which is where i was heading. i could have been killed. please see this string of complaints about the fuel pump failure - which so far vw is denying is a problem: http://www.tdi-issues.com/hpfp-cases-tac68/. also, please pursue this as a safety issue and consider a recall. there has been no guarantee from vw that this repair will not stop the problem from occurring again. when my car is repaired, i will still feel unsafe, since vw will not admit the part was faulty and will not clarify that they have replaced the hpfp with a new, improved version.
Started car to let it warm up.. came out 20 minutes later and the car was off.. had the car towed to dealer to find out that the high pressure fuel pump has failed. the pump sent metal into the fuel system. dealer has covered replacement of entire fuel system under warranty. just received a phone call from the dealer stating that they are now hearing a strange noise in cyl # 1.. waiting for a call at this point.. *ln
Was driving my 2009 jetta tdi to work one morning last week when the check engine light came on and the glow plug light was blinking. the dash indicator said something like engine malfunction workshop. i took it to the dealership after work and they diagnosed the following: "received fault for po671a & p0087 glow plug & fuel pressure too low. found regulator leaking on to glow plug #4 causing dtc's for glow plug." i had to have the glow plug and the fuel rail replaced at my expense ($970) since vw wouldn't pay for it and said the repair was not under warranty. i received the car back after the repair and the very next day, while driving to work, the glow plug light started blinking again for awhile and then turned off. so i went back to the dealership and it was diagnosed as a p0087 and they said it was a bad high pressure fuel pump - pressure was too low. i called vw of america and left a message. vwoa contacted the dealership the next day and agreed to cover the bad fuel pump under warranty. the hpfp had not yet blown but would have according to the dealership if i'd kept driving without having the instance of the gp light investigated. this would have caused a catastrophic failure of the fuel system with a cost of repair between $6k - 10k. since we caught it in time, the cost is in the neighborhood of $1600. *tr
Tl*the contact owns a 2009 volkswagen jetta. the contact stated that while driving 40 mph, the fuel light illuminated and the vehicle stalled. the vehicle was taken to an authorized dealer who stated that the entire fuel system needed to be replaced as it was rusted. the vehicle was repaired. the vin was unavailable. the failure mileage was 31,000 and the current mileage was 32,000. updated 09/02/11*lj
Had a half a tank of fuel from mobil drove 30 miles without any problems prior to parking car in garage for 30 min. left for work and car stalled out at an intersection. started up after 3rd attempt to start,ran really rough and died within seconds if accelerator wasn't depressed. almost made it home before dying for good on a hill. had towed to dealership (the only place it has had work done)who is now telling me there was water in fuel, ice in the fuel filter, evidence the fuel tank had been removed in the past(without my knowledge), and that the hpfp failed and requires total replacement of fuel system. currently waiting to hear if vw will cover under warranty. *ln
I left my house, approximately 8 miles from the house i stopped at a light. when the light turned green my engine stalled, i saw lots of cars coming up upon me at highway speeds. i got the car restarted got it to the curb. when the car shut down at the light, no warning lights had gone off at all. as soon as i got it stared all the warning lights flashed. i thought it was due to a cold temperature issue it was 8 degrees out. i tried to make it back home: the car quit working approximately 2 miles from my house and, would not start anymore. i waited a few hours for the sun to come up to warm up the car, and performed road side service and i was unable to restart car. i had it towed to a local shop. informed hpfp had a catastrophic failure. i was informed by vw to bring the car to their shop for further evaluation. at this time i'm waiting for a response? hopefully they stand behind their product, or are they just another corporation that does not care for its customers. response from vw contaminated in fuel asked for lab report was denied and told.they drew fuel from the car into a glass jar saw that it was cloudy and there fore it was contaminated. not are problem i have three more years to pay on the green car of the year 2009 tdi diesel please help us before someone dies. please start holding their corporation on standards instead of them taking advantage of the people. *tr
Automobile stalling, rough running, loss of power, hard start. happens all the time with temperature's above 40 degrees f. happened from the day i took it off the lot. have had it in to vw multiple times, computer "re-flashed" nobody knows what is going on. from what i read on tdi forum's it could be the hpfp high pressure fuel pump, or something in the emissions that just is not right. this is very dangerous because i have had the stall happen on the highway. the ntsb needs to go after vw asap to get a recall on these vehicles, if the hpfp fails it is a 10k fix, that is 50% of the value of the car, unacceptable. *tr
I was driving the vehicle and it suddenly started to lose power and within seconds stopped completely. the vehicle failed to start so i had it towed to a repair shop. on inspection the mechanic found metal shavings throughout the fuel system including the fuel injectors. on further inspection in was discovered that the high pressure fuel pump (hpfp) had fell apart internally sending metal bits all throughout the fuel system causing the vehicle to shutdown. the entire fuel system was replaced including the three fuel pumps(one in the fuel tank, and the others at the engine compartment including the hpfp), fuel lines, injectors, fuel rail, fuel filters, and all the sensors in the fuel system. basically anywhere the fuel flowed through had to be replaced. the fuel tank was not replaced but thoroughly cleaned. all the old parts are in my possession and show the ground up metal throughout. *tr
while driving 2009 jetta tdi with approximately 42k miles, glow plug lights flashed and then resulted in engine failure and all power loss while driving approximately 70mph on highway. vehicle was then towed to local car service. at first we were told there may have been contaminated fuel that caused this problem. once a mechanic looked at it we were told there were shards of metal through the fuel lines and in the engine, resulting in repairs upward of $10,000.00. furthermore i have the last 25 reprinted receipt showing diesel was the fuel put in this vehicle, from a reputable fuel provided. i feel this must be address soon or there is going to be a very serious accident. i believe that this could have been a potential accident and we could have been seriously hurt if not for the engine light coming on and us seeing it soon enough to get it stop and under control. i implore you to please check this closely. i see i am not the only complaint on this issue and i believe as these cars get 40k to 50k miles on them we will see much more failures. [xxx] parts of this document have been redacted to protect personally identifiable information pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr
Failure was proceeded by unusual noise from under the hood, a series of warning lights, and finally the car just stopped. high pressure fuel pump failure. caused 7000 dollars damage to fuel system. *tr numerous parts replaced. none of the parts are available. *tr
On jan. 17 2011 i was on a 2 lane highway with cruise control set at 55 m.p.h. the vehicle shuddered and suffered an immediate loss of power. the vehicle display said something like engine workgroup. there was also warning light for glowplug and service engine. i continued approx. 2 miles to work with less power and called volkswagen who told me to have vehicle towed for service. vehicle is 2009 vw jetta tdi. service reports they found a muddy looking substance and replaced the egr valve. the check engine light was back on within days of this service but has not been returned as of this time. this vehicle has never had gasoline in the fuel system. *tr
2009 vw sportwagon tdi. proper diesel fuel used. at about 1/4 tank remaining, glow plug light went on and car stalled. towed to dealer who said that hpfp imploded and metal chips in system. estimated over $8000 to repair. since i am good customer and had 75,000 mi on car, they agreed to pay 10%, vw of america 85%, and i had to pay 5%. they verified that diesel fuel was in tank! *tr
While driving on interstate 5 in central oregon, going approx. 60 mph, 2009 diesel jetta lost power and began to stall out. i had driven almost 245 miles on this day (with the same tank of fuel), before the stall occurred. many warning lights came on the dash, including a flashing glow plug light with engine symbol, engine default light and workshop warning light. upon coming to a stop, the car died completely, would no longer start, and had to be towed to vw. upon receipt of the car, vw tried to accuse me of using "bad fuel" but then changed their story, once they did more research (and they found that many people across the us are having this problem). volkswagen states that there is a complete fuel pump system failure, with metal particulate in the fuel filters and system, and all components must be replaced. this is currently in progress, and i am stranded approximately 1,000 miles from my home, with no indication of a set completion date for repairs. i am very concerned that this issue will reoccur, as it is being reported on a large scale by many tdi jetta owners on the web forums. please see links: http://forums.tdiclub.com/showthread.php?t=273983 http://forums.tdiclub.com/showthread.php?t=269781 http://forums.tdiclub.com/showthread.php?t=280693 http://www.tdi-issues.com/hpfp-cases-tac68/ http://www.tdi-issues.com/hpfp-cases-tac68/2010-vw-jetta-tdi-gap186.htm#comment344 http://wot.motortrend.com/diesel-investigation-nhtsa-investigating-volkswagen-jetta-tdis-over-stalling-8723.html. *tr
High pressure fuel pump failure. *tr
Was driving on residential street, approximately 25-30 mph, and car just lost power and stalled. after a few minutes it could start again - but the vehicle would not move, even if gas was pushed down. after a week at the dealership - they said it was the throttle. my car would not start before (after only having the car for approximately 7 months and approximately 2000 miles) - and after having it towed to the dealer, they just said the fuel was gelling. but they did do a computer upgrade and said there "particles in the fuel line" that they cleaned out and said i may have gotten "bad fuel". 1 week after my 40000 mile routine maintenance check - my glow plug light went on and i had to have a sensor replaced.
My vw jetta tdi 2009 stalled in traffic in dec. 2010, it was only a year old with 23,000 miles. the dealer said i must have put reg. gas and not diesel. i said i had receipts and he could test it to prove i hadn't. the damage was $8,000 for a new fuel system including tank. it was called a high pressure fuel pump malfunction with fuel system contamination. he said there was metal shards that disintegrated the entire fuel system. it was covered under warranty. now august 7, 2014, the exact same thing occurred and it is not under warranty but the dealer will cover it again for free. checking on-line, i see this is a common problem and there needs to be a recall or we should get a new car. i asked dealer if he could guarantee it won't happen again and he can't! but he says vw will always fix it for free if it happens again. what if it happens and someone dies in an accident when it stalls on the freeway? will they do a recall once someone dies?!!!!! *tr
The vehicle was emitting a diesel fuel type odor. the driver of the vehicle was headed back to the office immediately upon discovering the odor. on the highway the vehicle died. the only light that illuminated was the glow plug light. the vehicle was towed into the shop. the dealership at that point replaced a leaking component within the fuel system. my company authorized the part replacement. the part was replaced but the vehicle still did not start. long story short, we need a cylinder head which is approx $7500 since the leaking fuel had caused the timing belt to skip timing. the vehicle at this time is still at the dealership awaiting our decision. the only three options are replace the cylinder head, engine or decommission a car with less than 48k miles. based on the information found on the internet this particular vehicle has several incidents filed in regards to leaking fuel system and stalling. *tr
Tl* the contact owns a 2009 volkswagen jetta diesel. the contact stated that within moments after starting the vehicle it stalled without warning. the contact was able to restart the vehicle but the failure recurred. after applying a pre- heater to the fuel lines, the contact was able to restart the vehicle successfully. the failure persisted only during cold weather. the vin was unavailable. the failure mileage was 25,000 and the current mileage was 29,000. the consumer was informed he would have to add fuel additives to get the started. the consumer stated no where in the manual did it state that. updated 02/02/11 the consumer stated during an unusual cold day, when he attempted to start the vehicle, it immediately died. he stared it again, and it ran for a few seconds, then started missing severely and would die again if he hadn't stayed on the throttle. the consumer stated the high pressure fuel pump disintegrates, filling the entire fuel system with metal bits, and necessitating very expensive repairs. updated 09/16/11*jb
While driving to work, the engine malfunction dashboard light illuminated while making a left turn, traveling about 20 mph, with slightly less than 1/2 tank fuel from the same filling. the left turn where the malfunction occurred was the last 1/2 mile of my ~15 mile commute to work. immediately after observing the malfunction light, i could hear a metal-on-metal grinding sound coming from under the hood. the engine did not stop running though the grinding noise persisted for the remaining 1/2 mile of my commute. after turning the car off in the parking lot, i contacted my vw dealer and informed them of the problem. they recommended i try driving the car to the dealer for service, which is about 15.5 miles from my workplace. i stayed at work for the next 3 hours, and around midday set off to drive the car to the vw dealer. the car started, but the grinding noise persisted and the engine malfunction light illuminated within 1 minute of starting. at the same intersection where the problem had originally started, 1/2 mile from work, i was forced to stop at a red light. while stopped, the engine operation became very rough and the engine stopped running. i was able to restart and lightly accelerate when the light turned green, but the car stalled after about 10 seconds, though i had enough momentum to get out and push the car into a parking lot. i had the car towed to the vw dealer. the dealer reported that they found shards of metal throughout the fuel system, especially in the fuel pump. they quoted me vw's statement about gasoline contamination of diesel fuel, and implied that i may have incorrectly fueled the car. however, they took a fuel sample from my tank and reported that it was normal diesel with no signs of contamination. they agreed to replace the entire fuel system. the car has run normally since repairing.
Tl*the contact owns a 2009 volkswagen jetta tdi. while driving 55 mph, the vehicle stalled in the middle of the highway. the vehicle was towed to an authorized dealer where the contact was informed that the high pressure fuel pump failed because metal had spread throughout it. the vehicle was repaired at the contact's expense. the contact called the manufacturer who offered no assistance. the failure mileage was 25,500.
During acceleration on a cold engine (first mile) the engine will occasionally stumble and lose power all together. on several occasions it has simply turned off. as it is a stick shift, i assumed it was my fault at first. now that i am accustomed to the car, it still happens, particularly the stumbling in the first mile. it feels as if it turns off and on... no warning lights come on, but it definitely has no power for about a second or so and then lurches. it only seems to happen in cooler weather. now that it is in the hundreds in houston, it doesn't happen. when i took it for an oil change last month (july 2011), they did a "software update as well." that may have solved it, but it also am experiencing severely decreased fuel economy. it went from average high 30s to lower 40s to the lower 30s and upper 20s as of late. i was told they will look into it when i bring it in for the next oil change.... *tr
Vehicle lost power and stalled at busy intersection. glow plug flashing and engine check light on. towed into dealership who then accused of "fuel contamination". incurred costs of towing and rental because of "contamination" claims. estimated cost of parts: 9,384.85. volkswagen of america not honoring their warranty. 27,274 miles. over 10,000 dollars in costs. car is not fixed. *ln
On 11/3/2010 i took my 2009 vw jetta tdi in for its 30,000 mile service. i was called and told my vehicle was ready for pick up that evening. when i arrived the service advisor told me he had bad news, my fuel pump had failed. they gave me a loaner car and asked me to bring in my last 4-5 fuel receipts. i told them i don't keep fuel receipts. they said vw may not warranty the failure of the fuel pump without the fuel receipts. i was told on 11/6/2010 that they had approved the warranty repair. my concern is that this may happen again (the failure of the fuel pump) and could put me in a dangerous situation. i would like to make sure the repair is a new and upgraded part and not the same failing part. *tr
Driving at 20 mph heard a clanking noise like a spoon in the garbage disposal coming from the engine compartment. mfd displayed engine fail and the car shut off and would not restart. filled up with approved diesel from mobil a week prior. still had a little less than half a tank. had vehicle towed to local vw dealership. vw described the problem as fuel contamination. subsequently determined that the high pressure fuel pump (hpfp) had failed and caused significant fuel system damage. vw replaced entire fuel system under vehicle warranty. researched the issue and determined this was not an isolated issue for this vehicle (2009 vw jetta tdi). moreover, the notion of 'contaminated fuel' seems to be a catch-all phrase that detracts from what may be the real problem of failed engineering as it relates to the hpfp. lastly, the immediate shutting off of the engine made for a very unsafe condition due to the inability to easily steer or accelerate to a safe location. vehicle was stuck partially on the roadway and had to be pushed and coasted backwards to a safe parking spot out of the roadway and along the curb. *tr
Driving a 2009 jetta sportwagen tdi on i-280 when low fuel indicator came on. stopped and refueled with diesel at a station approximately 3/4 miles from i-280. while returning to the interstate speeds (during or shortly after reaching them) the glow plug light began blinking, the car lost power and went into "limp mode" and was informed by its computer that there was an engine malfunction and to take it to the dealer. while en route to the dealer for repairs (was advised by the dealer service department to continue of the car was still running and no red malfunction lights were illuminated), a marked loss of power was observed (even considering limp mode), and the car began shuddering. while on the offramp, decelerated to a red light at which point the engine died completely and could not be restarted. proceeded to be stuck in traffic while waiting for the tow truck (it would have been unsafe to attempt to push the vehicle across the intersection or back onto the offramp given traffic conditions). dealer diagnosed as high pressure fuel system having factory contamination, the entire fuel system is being replaced (tank, low pressure feed pump, high pressure pump, injectors), estimated cost of parts $5300, with 14 hours labor. although under warranty (~30,000 miles on the odometer), this still left me stranded and it would be a very expensive repair if it happens again at 60,000 miles. there is also the potential for a dangerous accident if it happened to fail at a less opportune location. *tr
Car had been operating normally all service performed and no notification from dealership. on 10/26/2010 was driving at posted speed limit on alhambra blvd in pleasant hill/martinez ca. was coming down slight hill and touched accelerator to climb slight grad when the engine just stalled and shut down. there was no warning. car could not be restarted. there was a small noise from the engine compartment and a shutter as the mechanical power steering failed when the engine stalled. the car was put on a flat bed by martinez pd and taken to a local shop where nothing was done except call the dealership. the dealership, dorito bro in walnut creek ca, required the car be flat bedded to them. the car was taken to the dealer ship on 10/27/2010 the dealership then informed me that the battery was shot and they could not even trouble shoot the problem with out a replacement battery. there had been no battery failure prior to this incident. the battery was replaced and the dealership could not tell what was wrong with the car. on 10/28/2010 they believed it was the fuel pump. the pump was replaced on 11/1/2010 and the car could still not be started. the dealership as of 11/2/2010 has opened up another tech ticket to try to resolve the problem. 11/3/2010 was informed by dealership that the fuel pump needed new bolts because the old bolts can not be reused due to the sensitive nature of the tdi motor. i asked if the fuel pump failed and contaminated the engine dealership said no. *tr
Have always had car serviced at dealer per recommendations. on 10/14/10 car made a noise at stoplight then noise quit. pulled out from stoplight and car died suddenly and without warning. was able to restart and it ran for an additional 1-2 seconds before dying again and would not restart. had to coast it through a high traffic area across highway overpass and into parking lot. towed it to dealer who found that high pressure fuel pump had "come apart" and disbursed metal shavings throughout complete fuel system. had to replace entire fuel system from tank on. our initial estimate to repair (after our extended warranty paid for initial component that failed and vw paid for 50% of parts) was $7100. *tr
While merging into traffic my 2009 vw jetta tdi engine loss power and later stalled at a intersection and would not run. this was the first time i had any problems with this car. the repair shop said the high pressure fuel pump failed which sent metal all through the fuel system. they state over $8,000.00 to replace the entire fuel system and it is not covered under the service contract. *tr