While passing through a busy intersection, engine suddenly shutdown, with engine failure warning message. would not restart. pushed vehicle out of intersection and to shoulder, where i awaited tow truck. high pressure fuel pump had failed, contaminating the entire fuel system with shrapnel, requiring the entire system to be replaced. this is in line with failure described in campaign ea11003. *tr
I started my car and for the first time ever, it hesitated and failed to start. i restarted my car and it started. i proceeded to drive home and about a half mile into the drive it hesitated and lost much of its power. a flashing glow plug warning light came on and then a quick message on the display about an engine failure and bring to service. i was about a mile from my vw dealership and drove towards it. about a quarter of a mile later, the car (still hesitating - now i know it is called "limp mode") made a grinding noise from the passenger side of the engine bay, and the car lost all power and stopped in traffic. i had to have it towed to the dealership, where they diagnosed a high pressure fuel pump failure. the entire fuel system (fuel tank, 3 pumps, all fuel lines, common rail fuel delivery system, fuel filter holder, fuel filter, fuel injectors) were replaced under power train warranty. i am the only person to fill this car with diesel fuel and always do so at reputable stations. the fuel was tested and did not contain gasoline or any additives. this car was first purchased in north carolina and is a us vehicle. i bought it from the original owner (at 6200 miles) and drove it to canada. it is registered in ontario. i have had all service done in buffalo ny at northtown vw while under warranty and this repair was also performed (as per vw of america restrictions) in buffalo ny. i had to pay the expense of having it towed from toronto to buffalo. *tr
Tdi diesel engine. entered highway, car stuttered, engine died, displayed workshop code problem, glowplug light flashing. restarted one time, traveled to parking area, engine died and would not restart. code was p0087, fuel pump pressure failure. no previous problems or hints of this issue. sudden engine failure. very dangerous, was driving uphill, the one restart allowed me to leave road. dealer noted no fuel contamination. system was properly primed on fuel filter changes. used a ross-tech cable and software. repair is expected to be about $7000.00. previous diesel 2001 model was still running with 332,000 miles when this one was purchased. tdiclub.com website has noted many of these failures, search hpfp, high pressure fuel pump. vw is not furnishing pumps designed with the us diesel fuel quality in mind. vw needs to correct this problem, there have been a lot of these failures. *tr
I was on the exit ramp of the interstate and the go to workshop warning came on along with the glow plug warning light. vehicle lost power, i was able to get to a side street and turned off vehicle, it restarted and seemed fine drove about 2 miles and stopped for a light, car stalled and warning lights came back on. car did not restart had push to side of road and tow home. towed to dealer first of week. found to be high pressure fuel pump failure of the diesel engine. this is the second one to go bad first one at 135380 miles and now at 228605 miles only 93225 miles on repair job. vw repaired the first one, replaced entire fuel system at no charge, do to faulty hpfp. even though this pump has less miles they will not help with repair cost. both times car died at a major intersection and had to be pushed to side of road. *tr
I was stopped at a traffic light on a busy street when my jetta tdi sport wagon made a loud rumbling noise and stalled. it would not restart and was towed to the dealer. the dealer found metal shavings in the fuel system and suggested this was due to gas contamination of the diesel fuel since i had just fueled my car. however the diesel fuel was not contaminated with gas and the dealer replaced the entire fuel system, blaming this on a pump failure. i'm glad it did not happen 15 min earlier when i was traveling 55mph. *tr
While driving the dash warning lights illuminated and the car stalled causing complete loss of all power steering almost causing me to lose control and wreck. i was able to steer car to side of road and stop. once stopped was able to get car to restart but was barely able to drive home (periodically died and had to restart, wouldn't stay running or idle). had car towed to repair shop. they have diagnosed problem as low rail fuel pressure caused by failed high pressure fuel pump. this failure caused metal shavings to be dispersed throughout entire fuel system. i'm told that the hp fuel pump, low and high pressure fuel regulators, and tank fuel pump all must be replaced along with a complete removal and cleaning of all fuel system components. estimated cost to repair is between $7,000 and $10,000. this car is a diesel tdi. *tr
Car flashed engine malfunction, died soon after, will not start up again. *tr
Tl* the contact owns a 2009 volkswagen jetta. the contact stated that while driving 70 mph, the malfunction engine warning light flashed on the dashboard as the vehicle stalled. the contact was able to move the vehicle to the side of the road. the contact towed the vehicle to a dealer. the dealer stated that the entire fuel system needed to be replaced due to metal flakes entering the fuel system when the fuel pump malfunctioned. the failure mileage was 115,986. updated 11/14/12*lj updated 11/15/12
On september 26, 2012 while traveling in arkansas, eastbound on interstate 30, at 75 miles per hour, my 2009 vw jetta sports wagen tdi suffered a high pressure fuel pump failure. i was told by the little rock vw dealership that i had contaminated fuel. i filed an insurance claim. the insurance company had an independent lab do an analysis on the fuel. the insurance company denied my claim because the fuel was not contaminated. the insurance company informed me that the nhtsa has revived numerous complaints about high pressure fuel pump failures on volkswagen tdi engines. i want to add my vehicle to that list with an independent lab analysis stating that the fuel was not contaminated. it is definitely a safety hazard when your vehicle stops on a congested highway. additionally, with repair bills for this failure ranging from $6,000 to $10,000 the nhtsa should require vw to recall their vehicles with the tdi engines. *tr
Vehicle stalled and would not restart while waiting in the left turn lane of euclid ave in bay city, michigan. vehicle was towed to thelen vw service 0.5 miles away. i was allowed to remove personal items while tech was investigating. he showed me the filter and there was a little bit of metal shavings. he then opened a port on the pump and found a lot of metal shavings. the tech then said the pump failed and the entire fuel system would need to be replaced. the service rep said he would talk to vw to see what needs to be done next. this information is all i know as of the end of the day on 9/18/2012. *tr
I had just left my vw dealership it have an unrelated issues looked at, i had a service that wed. i pulled out of the dealership drove about a mile and my car flashed so kind of warning. i turned around to go back to the dealership and it died. i was less than a mile away from getting on the interstate where i would have been traveling at 70 mph. *tr
We were driving on a two lane highway. the cruise control was set. out of nowhere the car just quit. the gauges went to zero. the car didn't have power. we coasted until we found a clearing where we could pull off the road. we were able to apply the brakes to come to a complete stop. we were very lucky we were able to coast far enough to find a spot to pull off. there was not an emergency lane on the road. the closest town was 18 miles away. we put the car in park and tried to start it without any luck. after awhile it did turn back on and we were able to drive to the dealership. *tr
Engine warning light goes on, car shuts down. dealer says it is the emission flapper on the exhaust system and a new one costs $918 dollars. vw customer service can't and will not do a thing about it. the dealer keeps a stock on this exhaust flapper and could do the job right away. vw knows the problem is out there , and right now it proves to be a profitable one for them. *tr
This is the tdi model. glow plug light came on. then car lost power, and engine warning light came on. car died on exit ramp and wouldn't restart. high pressure fuel pump died sending metal shards thoughout system. *tr
I was driving my 2009 vw jetta tdi on i-81 n. near the wytheville exit my engine malfunction light came on. the car immediately began to lose sped and power. i was able to coast up the exit ramp and into the exxon station. i turned off the car. the car would not restart. there were no vw dealers within 80 miles so i had it towed to a christiansburg, va shop that works on vw's. its name is car force. they said it was the fuel load lift. they put in the part and in still would not start. after further investigation it was found that everything, including the fuel pump, was damaged. i had it towed another 40 miles to roanoke, va. the cost to repair is $7,000 - $10,000. *tr
2009 volkswagen jetta tdi. vehicle ran out of diesel fuel, upon filling with new fuel vehicle failed to start. vehicle was towed to volkswagen dealer to perform repairs. dealership informed me the fuel injection pump went out and the entire fuel system needed replacement at a total cost of $8600.00. due to the fuel injector pump going out caused metal shavings to enter the entire fuel system and allegedly requiring a complete system replacement. simply because the vehicle ran out of fuel. people run out of fuel every day and are not put in my current situation with my volkswagen. this must be faulty engineering to result in a complete fuel system replacement for the sole reason of running out of diesel fuel. what i was told by the dealership o the necessary repairs and costs are absurd. any help is appreciated. thank you. *tr
Felt a shudder in the drive train; a few seconds later the glow plug light began to flash; the multi-function computer flashed that there was an engine fault and to service the engine; the engine shutdown and i pulled over to the side of the road; engine would not restart; dealer analysis revealed the high pressure fuel pump failed apparently sending shards of metal particles downstream of the pump; pump and other hardware downstream of the pump are scheduled for replacement *tr
A catastrophic failure of the high pressure fuel pump left my wife without power as she was driving in traffic. there was no preceding indication and in other circumstances could have caused a traffic accident. when the hpfp failed, all non-electrical power failed with a potential for significant control and braking problems. *tr
Jetta is a tdi, diesel. glo plug engine light began flashing and experienced decreased (but not complete) loss of power. pulled over. examined engine, which was shaking. turned car off and glo plug warning light went off, so attempted to drive, but got less than a mile down the road before glo light began flashing again and engine light came on. at this time, i pulled over, turned off the car, and had it towed to ocala volkswagen (florida). at the time of the incident, i had been driving on that tank of gas for approximately 100 miles or so (ie, was not the result of putting gas in a diesel tank -- dealer performing repairs will confirm). diagnosis is ex/imploded high pressure fuel pump (hpfp) resulting, likely, from contaminated fuel -- not the wrong fuel (i am careful to only put ultra low sulfur highway diesel in). vw paying for all costs to replace fuel system (pumps, injectors, rails) but not fuel tank. danny at vw ocala has been very good to deal with, but i'm concerned this will happen again and vw may not be so kind/responsible to cover costs. not sure whether new hpfp system will be installed, or the same one as before (thus leaving me at the mercy of having to "choose" the right gas stations). car is in for repairs at this time. *tr
I was driving my 2009 volkswagen vw jetta tdi diesel and it stalled while driving. thank god it didn't stall while driving at a higher speed around a corner with oncoming traffic !!! i had it towed to my place and plugged in my obd reader and got 2 codes, po47a (undefined code) and po191 (fuel rail pressure sensor circuit range/performance). i did some research online and decided to try and replace myself, the exhaust pressure sensor #2 and then later the fuel rail pressure sensor with no luck either way. so i decided to tow it the my local vw dealer and the worst possible case scenario was the outcome. the dealer said it would cost $ 6,500.00 to repair and that the entire fuel system would have to be replaced due to fuel (metal) contamination and a bad high pressure fuel pump. under my research online i've found that many customer's of 2009-2012 have had the same problem's that vw will not recall. i'm writing this in hope that someone may these many complaints and force the great vw empire to recall these problems before people, families , and children are severely hurt, handicapped, and/or killed. i invite anyone who reads this and all the other similar complaints of these vehicles to take this very seriously and think about if someone you love or care about was or can be hurt, injured, handicapped, or killed because vw wants to maximize their profits !!!!! shame on vw and shame on anyone who has the power or authority to possibly do something about this and doesn't do anything !!!!! *tr
For the second time my fuel pump went out. also for the second time i was accused of using bio diesel or regular fuel by the dealer. i was driving a long it sounded like a gear was tumbling around then a grinding noise followed. luckily i was a low rate of speed and was able to pull off to a side street with out problem. last week the gear box went out as well. it had issues on going in to reverse from drive. often i would have to put the car in to park turn it off then restart to get it to go in to reverse. *tr
2009 tdi jetta high pressure fuel pump. three pumps have been put in and it keeps failing on the highway twice and was extremely dangerous and i am over warranty and it seems to be a faulty design. don't know what steps to take here they have had my car for almost 90 days. *tr the consumer also stated two transmission fans have been installed in the vehicle. he was then told a new turbo was needed at a cost of $3000. updated ivoq 12/10/12
I was driving our 2009 vw jetta tdi at approximately 60mph and the display flashed engine malfunction and displayed a symbol indicating glow plug problem. the engine felt sluggish so i pulled over to the side of the road. i contacted the local vw dealer and asked if i could still drive it and he told me yes and to bring the car to the dealer the following morning. i pulled back onto the highway, got up to 50mph. then the vehicle stalled, then died completely. i was barely able to pull off side of highway. we had the car towed to dealer. the dealer inspected the car and explained that the high pressure fuel pump had failed and metal shaving and contaminants were throughout the fuel system and that the entire fuel system will need to be replaced. the car is currently at the dealer awaiting a third party inspection from the warranty company. all required vehicle services have been performed at the required intervals. the diesel fuel injection lines had recently been replaced in march 2012 by the dealer secondary to a recall by vw (v5 23j9). *tr
I was going down the road at approximately 45 mph, the engine lost power and stalled. i was able to pull to the side of the road, then have it towed. my spouse is an engine machinist, and after talking to a volkswagen dealership, and taking the car apart, found metal shavings throughout the fuel system. so far, he has spent $3200 for parts which has depleted our saving account. he is self employed and i work part time and part time student, paying $400 a month for a car we thought would be safe, dependable and economical! this is clearly a safety issue, documented for over 2 years with no responsibility taken by vw, who has falsely denied any ongoing issue of this sort. fortunately, my husband can do the labor, but people are spending $8,000 to $10,000 to get this vw problem fixed, and in some cases has happened again. this high pressure fuel system is faulty and unsafe. vw needs to take responsibility for their product to ensure customer safety on the roadways. *tr
2009 volkswagen jetta tdi 2.0l. consumer writes in regards to a faulty fuel pump system *tgw the consumer stated when she came upon a stop light, the vehicle stalled. the glow plug light, engine light and a message indicating engine fault workshop all flashed. the consumer managed to re-start the vehicle. as she continued to drive, she noticed the vehicle was becoming less responsive. she applied pressure to the accelerator, only to see the rpm's raise very high and then drop to zero with no fluctuation in speed. the consumer stated the vehicle stalled again. after several attempts, the vehicle started, but was barely running. the vehicle had completely lost it's ability to accelerate. she shifted the gear into drive and managed to get to a local auto parts store. the vehicle was towed to the dealer, where they informed the consumer the fuel system would need to be replaced. the dealer informed the consumer vw was covering the cost of the repairs. *jb
The diesel hpfp failed while driving. car lost power and had to be towed to dealer for repair. entire fuel system was replaced under warranty. *tr
While driving, our 2009 vw jetta tdi stalled and stopped in an intersection. when restarted the glow-plug light and check engine light stayed on while the car limped to a stop on the side of the road. we had the car towed to the local vw dealer and was told that the high pressure fuel pump had failed and the total fuel system would have to be replaced do to contamination. i was surprised when the est'd cost of $7,500 to repair my car was presented to us with no offer of help by vw. i was even more surprised when the service writer said that part has been redesigned a number of times to help deal with this issue. *tr
Vehicle abruptly lost power, no control over acceleration, had to pull off of interstate to shoulder of road. car restarted fine. taking to vw dealer for evaluation. *tr
Car lost power and stalled. glow plug light started flashing. had the car towed to the dealer. warranty repair. they said it was the accelerator sensor, but that made no sense to me. the car has performed okay since then, but i'm concerned the same thing will happen again. i am now out of warranty. this is a 2009 tdi jetta wagon. *tr
Tl* the contact owns a 2009 volkswagen jetta. the contact stated that the vehicle stalled several times without warning. the vehicle would jerk stall and no warning lights would illuminate. the vehicle was taken to an authorized dealer for inspection, but was not repaired. the failure mileage was 14,000 and the current mileage was 15,000. updated 02/15/12*lj the dealer stated the stalling problem was due to not letting the glow plug warm-up. updated 02/22/12 updated evoq 06/26/12
The car is a 2009 vw jetta tdi clean diesel. while on the new york state thruway at 55 mph, suddenly the car's warning chime sounded, the check engine light came on, the glow plug warning light flashed and the car immediately lost power, and i coasted to a stop on the shoulder. it was towed to the nearest dealer, who replaced the entire fuel system at vw's cost. they said it was the hpfp (high pressure fuel pump) that disintegrated and destroyed the fuel system, from the fuel tank forward. *tr
Abrupt deceleration to 30mph from 50mph d/t vehicle in front of me hitting their brake and turning. then i accelerated to get back to the posted speed of 50mph. when depressing accelerator at approx 40mph heard a loud "pop", loss of power, glow light on dash came on and warning. loss of power with 3 cars coming behind me so i quickly moved to the shoulder and restarted the car. car turned over but was in "limp" mode - i was less than 1 mile from my house, so i pulled out and "limped" home. contacted vw on monday 11/14/11 and my dealership. the car was flat bedded to the dealership and hpfp failure was diagnosed, vw paid in full for complete replacement of entire fuel system. *tr
Rough acceleration with stalling and lurching, particularly with quick maneuvers. this has been an ongoing problem, just identified by the dealer at the car's 60k service check, so dates and mileage entered are estimated. they found metal filings throughout the fuel system and said that the high pressure fuel pump had been ground up internally. they stated that vw was aware of this issue, although this issue had not been mentioned at two previous visits for fuel changes and servicing by another local dealer. i thought it was just some air in the fuel line. they specifically did not mention anything about a nhtsa investigation, which i eventually found on the safercar website (nhtsa action number : ea11003). they did say that vw wanted all the parts that they are replacing, including fuel pumps, some lines, fuel filter, and fuel injectors. work is to be completed on october 30, 2012. *tr
High pressure fuel pump failure in tdi diesel causing catastrophic damage to major engine components including common rail, injectors , fuel tank etc... appears to be manufacturers defect. merely replacing will not solve problem without assurance that new design has been developed and utilized. *tr
As my wife was driving towards a stop sign at a relatively slow speed, the vehicle check engine light came on and then the car died. as she started to roll backwards, she stopped the car and waited for the other traffic to clear. she was able to restart the car and drive it home as she was less than a mile away. after i returned home, i started the car and noticed the check engine light. at that point the car seemed fine. i went to autozone to see if they could download the error codes that might provide some insight into what component was causing the problem. they could not do that according to ca law. i purchased a obdii code reader and discovered code p0191 and p0087, both relating to the fuel system. p0191 indicated the fuel rail pressure sensor a circuit range / performance. the p0087 indicated the fuel rail / system pressure too low. while researching these codes on the internet i discovered a huge amount of information relating to this issue. i am thankful my wife was not in a huge amount of traffic as she could have been in an accident as a result of the car shutting down without warning. this has been going on with the tdi diesel engine since 2009. why has there been no recall to fix what i believe is a defective or inferior fuel pump. in the many work orders i have read vw in many cases blamed bad fuel (gas in the diesel tank) as the problem. i have written documentation for every gallon of fuel that has been put in this car since it was new. the car has had all scheduled maintenance completed since the car was new. if this is a known problem why wasn't a recall issued like they did with the dsg transmission. is this denial on vw's part so they don't get a bunch of bad press? *tr
Hpfp failure: metal filings blown throughout fuel system: the engine malfunction light turned on and the car immediately stalled, a very dangerous situation had i been surrounded by other vehicles. i pulled off the road and re-started...drove approximately 1,000 meters and the car failed again. would not re-start. towed to dealer 165 miles away....dealer conducted fuel analysis for gas and water...no contamination.....100% diesel and car always maintained. problem: hpfp failure, the pump disintegrated blowing metal filings into fuel injectors/lines, clogging the fuel system. i conducted research on this problem. turns out both nhtsa and vw are aware of the problem. tdi forum blog has numerous records of vw jetta tdi hpfp failure. i think the car should be recalled. consumers of tdi vehicles expect the auto to range up to 300,000 miles before engine malfunctions occur of this serious nature...they also purchase cars for fuel mileage and reduced emissions. vw is repairing the auto at no cost...i'm more concerned about safety of others...what if this occurs at 75 mph with a tractor trailer barreling on your tail! *tr
This concerns a 2009 vw jetta tdi (clean diesel version). car dashboard put out warning message "engine malfunction" then car began to sputter and lose power. electronic dashboard showed there was plenty of diesel gas in the tank (enough to continue driving 250 miles). (the car had been filled up with diesel gasoline on the day before, friday, and driven on a short trip that saturday during the day hours; driver had filled up at that station regularly across the last 2 years since the car was purchased.) electronic dashboard also showed all other systems functioning regarding battery, temperature sensor, etc. driver was on busy city avenue in fullerton, california traveling at about 40 mph when sputtering began. car power slowly decreased to about 20 mph, but fortunately driver was able to make it through several green lights to a commercial area. fortunately saturday night traffic was not heavy, so a lane change to the right was possible without affecting other drivers who wished to go at a faster speed. car slowed down to about 5 mph as driver maneuvered car for the last 500 feet into a gasoline station parking lot. car engine came to a complete stop. this was less than 5 minutes after the first "engine malfunction" warning on the electronic dashboard. attempts to restart the engine were unsuccessful; a clicking sound in the ignition was heard. car engine subsequently would not turn over and had to be towed saturday night. *tr
30 sept 2011. while sitting at an intersection we noticed a rattling sound coming from our 2009 jetta tdi. could also feel a slight vibration through the shift lever and steering wheel. initial thought was an a/c clutch issue due to a squealing sound that started. proceeded through the intersection and accelerated to approximately 30 mph when the "engine fault workshop" light came on and the sound became very loud. we immediately pulled into a parking lot to investigate. loud metallic noises appeared to be internal to the engine not external. shut the car off and it would not restart. car was towed to mossy vw (classic volkswagen) in escondido, ca at closing time and will be troubleshoot in the morning. 50,000 miles on the car. great dealer so far, service stayed late to assist and ensured we had transportation home. a quick online search revealed hpfp failures for 2009 vw tdi cars are becoming more common and unfortunately the manufacturer is not acknowledging and some dealers are blaming on fuel contamination with unleaded gas. owners are reporting $10,000 repair bills. we have our diesel fuel receipt from yesterday, 29 sep 2011, confirming correct fuel was used. *tr
Driving on mountain road at night. suffered abrupt loss of vehicle drive power. car stalled and came to stop at side of narrow road (partially blocking roadway). towed to modesto california and then to vw dealer in modesto ca the next morning. diagnosed as fuel pump failure. wife was driving, i was a passenger. *tr
Flashing glow plug warning light and loss of power while going 70 mph on turnpike. car went into "limp mode" allowing exit from turnpike. car traveled several blocks then stalled at stop light and would not start. car was towed to vw dealer and diagnosed with failed high pressure fuel pump and metal particles contaminating diesel fuel. dealer to replace entire fuel system. *tr
My 2009 vw jetta tdi burst into flames 15-20 minutes after being parked. no one was in or near the car and there were no injuries or extended fire damage. the fire department was called to extinguish the fire. the hotspot is in the front left of the car, with severe damage to all components under the hood and front interior of the car. the car had been in like-new condition with scheduled maintenance performed on-time by a vw dealer; there had never been any maintenance or performance issues that i knew of prior to the incident. i contacted vw on 9/20/2011 about the incident. their fire inspector studied the remains of the car on 9/22/2011 and deduced it might have been an issue with the exhaust system, and the leak/fire probably started as i was still driving. there was no recourse or further action. at the time, the vin # of my car had not been a part of any recall. i believe my car might/should have been part of a recent recall announced on 10/5/2011 on tdis due to fire hazard. *tr
Lost power driving on a divided highway. fast cars slowed to 15 mph behind when i went into limp mode. would not start at the stop sign. jammed up traffic. high fuel pressure pump failure fixed by dealer. *tr
Car was being driven in town. glow plug light and check engine light came on. car was driven to parking lot and engine stopped. would not restart. towed to autobahn vw in fort worth and fuel pump failure diagnosed. car is 2009 jetta tdi with 47,300 miles. fuel was purchased at racetrack where we always buy. tank was down to half full. *tr
My vehicle experiences brief hesitation during acceleration usually in 3rd gear and it occurs intermittently, sometimes 2-3 times/day and sometimes 2-3 times/week. sometimes it feels very minor, like the engine was starved for fuel and sometimes it is more severe, and the whole car jerks. i have a manual transmission and have experienced it and reported it to the dealer multiple times with replication only once, when the service manager was riding with me. he ordered a part and replaced it and they have downloaded ecm updates multiple times with no results. *tr
Car stuttered and then stalled. engine wouldn't restart. driving 35mph in residential area. *kb
The incident happened on the highway minutes after i left work. some of the lights came up on the dashboard that made me pull over and stop to check what they mean. i turned the car off and checked the meaning of the icons in the auto manual. per advise in the manual, i contacted vw dealership where i was told to bring the car immediately in. unfortunately, the car did not start anymore and i was towed to the dealership where the vehicle was purchased. the cause for this was internal pump failure which mean replacing high pressure pump, fuel tank etc. i posses all the necessary documents with the detail information and correct definitions of exact failure. it has caused great inconvenience since this is the only car in our family. it also cost us $219.92 out of pocket to cover this incident since extended warranty of vw did not pick up the tab in full. again, all documents are in my possession to prove it. it took 7 days to receive the car back. *tr
Vehicle is a 2009 volkswagen diesel jetta sportwagen, vin [xxx]. vehicle serviced at the vw dealership for the full 40,000 mile service at actual mileage 40,525. on trip a few days later at 41,070 the high pressure fuel pump failed, consequences were a dangerous situation due to (1) being suddenly without power to move the vehicle with other vehicles approaching behind me, and oncoming. had to push the vehicle to a safe place; (2) temperatures were over 100 f, leaving me and my passengers in danger until we could be rescued; (3) i had to pay for a tow of the failed vehicle then rent another vehicle to continue my trip and will have to drive over 400 miles if/when the vehicle is repaired to pick it up. this is a huge unexpected expenditure. vehicle was towed to the nearest dealership and is awaiting parts. as i understand it, metal shavings from the pump failure trash the entire fuel system and all parts must be replaced with new ones. at best, i will be without a car for 7 to 10 days. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr
Owner of an 2009 vw jetta tdi, which after being towed to the dealer was told the hpfp failed due to contaminated diesel fuel. after looking at forums and research on the internet, i found this to be recurring issue on this model. i have used the same fueling station (shell) and the same diesel pump for the year and a half, and getting statements for the prior of that time from my fuel card mailed to me. on july 29, i was driving on a secondary road, when without notice, my car stalled and lost all power, and never restarted. i had the car towed to the dealer that i had purchased it, and take to do my scheduled maintenance, and received the news of the fuel pump issue on the following monday. i was told that he dealer has contacted the regional vw office, but i have not heard any response. i also called the vw advocate on aug. 5, and was told given a case number and was told that a case manager would be calling me or about aug. 8, and today, aug. 8, i read on the internet that there is another investigation into vw tdi's and i'm growing concern on this issue. i was told that my repairs would cost about $9000, which is half of what i paid for the car, and was told that there was no guarantee it would happen in the future, which makes me unhappy with vw, i believe that vw needs to address this issue. *tr
Car lost engine power when one cruise control on the interstate. luckily it wasn't busy at the time. had to slowly coast off the side of the road without power to the engine. wouldn't restart after. *tr
My 2009 vw tdi sportwagen with less than 22,000 miles lost power and stalled as i pulled into a busy intersection. dashboard display showed "engine fault workshop." i attempted to restart engine. the engine ran a few seconds and stalled again with same display warning. i coasted off the roadway. the vehicle would then not restart at all. my vehicle was towed to dealer next day where they determined that my hpfp (high pressure fuel pump) had disintegrated and contaminated the entire fuel system. dealer tried to say my diesel fuel was contaminated by gasoline. i personally fuel the car each time from a local diesel station which is owned and operated by a diesel enthusiast family. they do not even have a gasoline pump on site! vw agreed to fix the car under warranty but stated the estimate for the job would run between $7000 - $10,000 if not covered. the vehicle has been in the shop for 15 days so far and is not yet repaired. a call to volkswagen of america revealed that they are aware of numerous incidents of this nature in their new clean diesel vehicles, but that they are blaming the problem on the low quality of the u s fuel supply with respect to poor lubricity. they stated they are replacing my fuel pump with the same part number as the original. they have refused to recall the car so far or extend the warranty on the replacement components. *tr