Problems with 2003 Volkswagen Jetta AIR BAGS

In december 2003, i was driving on i-495 in the dc area and hit a small rock (felt similar to hitting a pothole). my passenger-side airbag deployed...after inspection, the dealer said that, although there was no damage to the outside of the car, there was a small scratch on the airbag sensor. it was considered a collision and my insurance had to cover the bill (around $2500). six months later (june 2004), i was driving down joplin rd near quantico, va and driver-side airbag deploys. while its a winding road, i didn't feel any impact. i just got a call from the dealer's service dept. saying that (again) while there is no visible damage to the outside of the car, it appears that something hit the inside of the car on the passenger side telling the airbag to deploy. again, they said my insurance company will have to cover the airbag/seat replacement. *nm

In june 2004, i was driving down joplin rd near quantico, va and driver-side airbag deployed. while its a winding road, i didn't feel any impact. the dealer said that although there was no physical damage to the outside of the car, something hit the inside of the car on the passenger side telling the airbag to deploy. they said my insurance company will have to cover the airbag/seat replacement (about $2500). this is the second time an airbag deployed in this vehicle for no apparent reason. (note: i previously reported this complaint in july 2004 but had included both incidents in one complaint.)*jb

While exiting the baltimore harbor tunnel north bound at 55 miles per hour i hit a pothole. the pothole slightly damage the right front(passenger side) rim and broke the tire seal. the driver side curtain and seat airbag deployed unexpectedly. *ak also can not retract or adjust my seat belt. minor medical injures ocurred. decided to check for others who have had this problem and it seems volkswagen in all those cases will not take responsibility, so i decided to file a complaint. will speak to my dealer asap.

While driving 25 mph consumer ran over a rock. this caused the driver's side seat air bag to deploy. consumer drove the vehicle to dealer for inspection, and mechanic informed consumer that a cause had not been determined. a representative would inspect vehicle and then make a determination. *ak

While backing out of my driveway, at no more than 1 or 2 mph, the drivers side, side curtain airbags deployed. vw has thus far claimed the vehicle hit something causing them to deploy. *ak

While driving 5 mph, the passenger air bag deployed. the vehicle was taken to two repair shops for an inspection. *ak the consumer had just accelerated from a red light when the passenger side air bag deployed for no apparent reason. the service dealer refused to repair the vehicle stating it was a manufacturer's defect. *sc *jb.

I hit a pothole and my side curtain airbags deployed. vw states that the airbags should have deployed in this situation and that i am responsible for the cost of repairs ($2196.85 in parts plus whatever they charge for labor). *ak

While driving between 65 and 70 mph and without any warning front and window passenger air bags deployed. dealer notified. *ak

While driving at 25 mph and talking on the phone consumer's vehicle collided with the rear of another vehicle. upon impact, air bags did not deploy. no injuries were reported, but consumer was citied by the police. *ak

The consumer was driving down the freeway and without notice or cause the curtain air bag and passenger air bag deployed, injuring the passenger. the consumer took the vehicle to the dealer. however the dealer said they will not cover it. *ak there were minor scratches found under the vehicle which could have been proof of a previous accident but there was no damage on the passenger's side of the vehicle which would have been the cause of the air bag deployment. (model-gls tdi wagon) *sc *jb

Driving along a bad road hit a pot hole going around 45 miles per hour and the passenger side air bag went off. this happend on march 7 of 2004 around 1:30am. no visable damage to the car. dealership said its not covered by the warenty. air bag went off by going over a pot hole. that is no reason for an airbag to deploy, need dealership to replace the airbags. *ak

Passenger side and curtain airbags deployed upon driving over a pothole. volkswagen of america has refused to acknowledge this as a defect in the vehicle and has refused to repair the interior damage caused by the deployment under the limited new vehicle warranty. a memorandum from my insurance company notes that both they and an employee of vw have seen this occur with other vw jettas. my insurance company also seems to be of the opinion that the sensors are too sensitive as it "detected" a crash when there was neither a crash nor an accident.*ak

While driving 25 mph in inclement weather consumer applied the brake pedal and the brakes failed. this caused the vehicle to crash into a tree. upon impact, both frontal air bags failed to deploy. vehicle was towed to the dealer for inspection. *ak

My daughter-in-law was driving her vw jetta 2003 on a city street when the driver side (window curtain) air bags burst open. she had not hit anything, not even a pot hole when it went off. however, the bag hit her leaving her with bruising, a strained neck, and muscle aches. she is also quite afraid to drive the car. vw of america refuses to do anything about it.*ak odi#10061865

I was driving down a city street and stopped at a red light. i proceeded to make a right hand turn; about midway through the turn my drivers' side front and rear side curtain air bags as well as the drivers' seat airbag deployed. there is a pot hole at that intersection, however i do not remember hitting it, i only remember getting hit in the head by the airbag. if i had hit the pot hole, the airbags still should have not deployed because i was only going at most 10mph, the rims nor the tires were damaged. there was no damage to the car at all besides the airbags. the police were contacted, they would not fill out a complaint since there wasn't actually an accident. i then contacted the local dealership and they said they would fix it since it's under warranty. however vw america had a different idea. they told the dealership not to fix it and that we would have to file with our insurance because there were crash data codes. they did not bother reading the codes to see how fast i was driving, but they decided it was my fault since the alignment was off, therefore i must have hit a pothole. after 3 weeks of fighting with vw america, we filed a complaint with the better business bureau, after 2 weeks of waiting to hear from them, they also said they could not help, they stopped helping airbag deployment accident victims over a year ago. we filed a claim with our insurance and had to pay the deductible. we are currently filing a complaint with the state for the pothole that allegedly caused the airbag deployment. i have constant headaches as a result of getting hit in the head by the airbags. i will never again own a volkswagen, they are unsafe vehicles and the way they treat their customers is unacceptable! *ak

1. accident where the car was struck at 90deg between driver door and rear passenger door by pick up truck 2. side impact airbags did not deploy 3. dealer did not want to get involved, manufacturer ignored the issue, stating that the air bags do not deploy in all circumstances. *jb

While driving at 40 mph, and no warning air bags deployed. dealer notified.*ak

While driving 25 mph and rolling over a small pothole airbag deployed inadvertently. *ak

I drive a 2002 vw jetta, with 11000 plus miles on the car. my side and passenger curtain airbags deployed without a crash. there was spontaneous deployment of the airbags. vw of america sent an engineer who found no damage to account for this, just as i had reported. the vw dealership also found no evidence for this. now, without any explanation, nor guarantee that this will not re occur, vw expects me to drive this vehilce and risk my own safety and possibly the safety of others on the road. *la

While driving, the air bags deployed without any impact. *jb

My son was driving his 2003 volkswagen jetta when the drivers side airbags deployed for unexplained reasons. the local volkswagen dealer read the sensors in the car and it registered crash data. there was no impact when the airbags deployed. *jb

As my family an i were driving down teh freeway, the passenger side airbags including the ine in the seat deployed for no apparent reason. we did not even hit a bump, the bags just deployed. we just wanted to report this to help track a problem, if there is one with this type of car.

While turning into the parking deck at one of my satellite offices, my passenger side curtain and seat airbag deployed. i immediately contacted the manufacturer as there was no evidence of an impact anywhere on the vehicle. once the vehicle was towed to the local vw service center, i was informed that they could not begin work on the vehicle until they contacted a vw representative due to a technical bulletin. it took 3 days before the vw representative returned a call to the dealership. it took several days longer before the named representative from vw customer relations contacted me. the service center at vw advised me that there was crash data and a mark on the underside of my vehicle. after several more days and after involving my insurance company, vw finally responded advising me that i must have hit a curb or speed bump which caused my airbags to deploy. it is now over three weeks later and i have just today been informed that the parts to fix the vehicle are backordered and no other parts are available in country. in the short 7 months that i have owned this vehicle, this is the second time that there has been an incident (malfunction) and both times the parts have been backordered from overseas causing a delay in servicing the vehicle of more than three weeks.*ak

I was backing out of my parking spot and my driver side tire hit the curb. there was a scratch on my muffler. my side curtain air bag and the air bag in my seat deployed. i was told my first time of contacting the manufacturer (before i made a claim) that the sensors were in the front of the car and the air bags should not have deployed. after i filed a claim all of a sudden they lost all ties with me ever talking with that specialist but all my other conversations with the manufacturer were recorded. after arguing with them for months i decided to go ahead and file a claim through my insurance company. doing that i had to wait 3 weeks before my air bags would come in because they did not have any in the whole country. a gentleman at my office his son also was driving down the rode went over a steel plate and the same air bags went off. they again told him 3-4 weeks for the air bag. the air bags went off due to a scratch under the door.*jb