Roof/sunroof leaking causing stained headliner and wet carpeting. vehicle smells of mold and mildew and causes excessive condensation on windshield. vw dealership in fair lawn nj attempted repair by replacing sunroof drain tubes but did not resolve the issue. new leaks have developed and dealer service is unclear where or what is causing them. as of 6/12/2019 dealer is attempting second repair stating the sunroof frame needs to be replaced. unsure if this will resolve the issue
This past spring i noticed the car's headliner was wet and stained. it then began to drip copious amounts of water into the vehicle during heavy rainstorms. the car is only a year and a half old and has 20,000 miles. but there are water stains everywhere and it will be a mold issue soon, i'm afraid. took it to the dealer, the car is under warranty. they said it's a maintenance issue, not a warranty issue because the drains that release the water from sunroof are all blocked with debris. dealer first asked me if i had just simply left the sun roof open and was very patronizing, by asking me if there was just a leaf stuck up there, calling me hunny over the phone. i told him no, something was wrong and we dropped it off. $600 to clear drains. we refused because we found many other people experiencing the same problem with the same car and there is a technical service bulletin for the problem. we read the vw helped cover the costs for many people so we called vw customer care. i asked for a buyback or for them to fix the car. they called me back saying there was nothing they could do and refused to admit this is a defect in the design of the car. even if i just got the drains cleared, there was still damage done by the "maintenance" not being taken care of. "maintenance" that we knew nothing about and there is nothing in the owner's manual about clearing the drains until around 40,000 miles. i was asked if i parked under trees. well, yeah, we camp a lot. this car is advertised as an adventure car. i also don't have the luxury of parking in a garage. i'm a teacher. i work hard to make car payments, but i bought brand new car not knowing i would need to be spending hundred upon hundreds of dollars to "maintain" sunroof drains. the car is currently at another dealer and they want numbers in the thousands to fix the water damage.
Front panel of sunroof shattered on top of driver's head while driving down the highway. the top of the roof was protected by a thule cargo carrier (empty) so it couldn't have been hit by a foreign object on the outside.
My panoramic sunroof has had an issue with water intrusion. december of 2017 i took the car into vw of pohanka, marylan. they replaced the headliner, drainage tubes, and smoothed out the welds to try and fix the problem. i noticed that the leak is back with water stains on the a-pillar and overhead. the problem is we do not know where the water had leaked into. we are afraid that the water intrusion may cause more problems down the road and do not want any electrical issues due to the water leak. our main concern is the deployment of the airbags located on the b-pillar and the possible health issues of mold and rust. the problem persists during the rain season.
Infotainment system restarts every few minutes during operation. this is a safety issue because it is very distracting when using the navigation system while driving and can cause the driver to become distracted.
Panoramic sunroof leaks when driving in the rain. windows fog up, stains headliner and moisture will over time cause mold in vehicle. in cold temperature frozen condensation observed inside of vehicle windshield and back window making it difficult to see out.
Purchase the car on april 2018 on friday september 21st around 3 p.m. i was driving on highway sr 14 going around 55 60 miles an hour when suddenly a very loud explosion followed by hundreds of pieces of charred glass falling down from the panoramic sunroof the explosion was so loud that for a moment i thought that someone was shooting at my car volkswagen claims that debris on the road or passing cars may have caused the explosion of the sun roof i just want to mention that there were no cars near me and after i pulled over and looked at the panoramic sunroof to me it looks like the sunroof blew up from the inside out volkswagen dealer it's not willing to assume the responsibility
Water is leaking from sun roof. i found stain on the ceiling here and there.
There's a water leak coming from the panoramic sunroof. the car is usually garage kept but i had it parked outside one weekend when we had bad storms and that's when i noticed the water stains in my headliner and the water dripping down into the back hatch area. the dealer had to send the car to a body shop to have them grind down welds that have caused an obstruction in the drainage system. there's stains in the headliner and an odor that's coming from it so it appears to have mold. they're supposed to fix the leak and install a new headliner but i'm also worried of any electrical damage that may arise as a result. it's been about 4 weeks now and they are still trying to repair this. i feel like this has been a known issue and yet they still sold me the car even knowing this could be a possibility. i purchased the car in november 2017 and i bought the car to the dealer to repair in june 2018. this is my second volkswagen but will probably be my last. i need a reliable car that i can drive and not one that sits in a repair shop for weeks not knowing if the issue will actually be resolved. from other forums i've read, this is a known manufacturer defect and many others are going through this same painful process.
2017 vw golf alltrack: have had this car for four months now and just had three days worth of rain here in michigan. the front of the headliner is completely soaked on both a-pillars and around the overhead console of the vehicle. dealership said it was more than likely welds that didn't get smoothed down and therefore pinch the tubes that drain the trough in the sunroof area not allowing it to flow back into the opening in the car. in other words, vw sold me a car with a known defect! now i have to turn my car in for some unknown amount of time, have them tear the inside apart, take the car to a body shop and have the body shop grind the welds down smooth, then install a new headliner in the car. that's all great (not really), but water is incredibly destructive, so what about the water that's run down the a-pillars and gotten in to the insulation in the doors? or the water that ran like a faucet out of my overhead console this morning when i started driving that dumped all over my electronics and transmission column? what about the possibility of water that won't be looked for in this apparent fix of a known problem that then turns into black mold that i and my family breath every day for the life of the car?! this has to be corrected as there is no way this car should have been sold to me and my family with a known defect.