We have classified the 2 complaints from 2011 Volkswagen CC about FUEL SYSTEM, GASOLINE into the following categories.
Tl* the contact owns a 2011 volkswagen cc. while driving unknown speeds, the vehicle stalled and the check engine indicator illuminated. the vehicle was towed to eastside volkswagen (28400 chardon rd, willoughby hills, oh 44092) where it was diagnosed that the positive crankcase ventilation and fuel pump module needed to be replaced. the vehicle was repaired, but the failure recurred. the following day, the check engine indicator illuminated again. the vehicle was taken back to the dealer several times, but a failure could not be diagnosed. the manufacturer was not notified of the failure. the failure mileage was 95,000.
Tl* the contact owns a 2011 volkswagen cc. the contact stated that the vehicle experienced a loss of electrical power for over a year while waiting to be repaired per nhtsa campaign number: 17v509000 (fuel system, gasoline). in addition, the engine warning indicator illuminated intermittently. patterson tyler volkswagen (3800 chandler hwy, tyler, tx 75702, (903) 218-6222) and hewlett volkswagen (7951 hewlett loop, georgetown, tx 78626) were contacted and confirmed that the part was unavailable. the dealers could not determine when the part would be provided to the manufacturer. the contact no longer drove the vehicle to prevent a potential failure or safety related situation. the manufacturer was notified. the failure mileage was not available. vin tool confirms parts not available.
Tl* the contact owns a 2011 volkswagen cc. the contact received notification of nhtsa campaign number: 17v509000 (fuel system, gasoline). the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the contact called west houston volkswagen at 281-675-8600 (17113 katy fwy, houston, tx 77094) and was informed that the parts were not available. the manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. while driving at an unspecified speed, the vehicle lost power and stalled. the vehicle was towed to the same volkswagen dealer, at the recommendation of the manufacturer, and the fuel control module was replaced. the contact was informed that the part was not the recall remedy. the failure recurred three times and the same part was replaced by the same dealer. the failure mileage was approximately 70,000. vin tool confirms parts not available.